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Do some Comcast markets only support 2 tuners with an M-Card?

Discussion in 'TiVo Premiere DVRs' started by DJQuad, Dec 28, 2012.

  1. DJQuad

    DJQuad Poker Junkie

    340
    0
    Dec 22, 2004
    Fort Wayne, IN
    Tried the conference for the 4th time. After an hour of being passed around from dept to dept Comcast managed to disconnect us.

    I cannot believe how helpful TiVo support is and at the same time how bad Comcast's support is.

    I'll try another conference tomorrow.
     
  2. lessd

    lessd Active Member

    7,697
    5
    Jan 23, 2005
    CT
    Please take out the cable card, than do a channel scan, you should get all the networks in the clear, try recording 4 clear network channels at the same time, if you can do that it's a cable card problem, if you can't do that it's a TiVo problem, if you PM me I will talk you through this on the phone, as you could wasting a lot of time if your 750 TiVo has a tuner problem itself.
     
  3. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    I agree - since multiple cards have been tried the next step is to make sure that all 4 tuners are working for clear QAM at least. It doesn't ensure that they'll all work with a card, but at least you know your Tivo is likely not the problem if you can record 4 channels at once.
     
  4. mattack

    mattack Active Member

    20,743
    4
    Apr 9, 2001
    sunnyvale
    WITH the cable card in there, the menus let you test channels on multiple tuners if I remember correctly.. or maybe it's only on each cable card?
     
  5. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    When you bring up the "Info" display in live TV, how many tuner icons does it show?
     
  6. DJQuad

    DJQuad Poker Junkie

    340
    0
    Dec 22, 2004
    Fort Wayne, IN
    This lead to solving the issue!!

    After looking at the info screen I saw that 2 of the tuners were configured for Multi-room streaming. I'm not sure how this was enabled but after disabling it I was able to record 4 shows at once. I'm very surprised TiVo never suggested this could be the problem after all this time, but I'm glad I finally got it working.

    Thanks so much for all of your suggestions and help! :D
     
  7. DJQuad

    DJQuad Poker Junkie

    340
    0
    Dec 22, 2004
    Fort Wayne, IN
    I did the channel scan after removing the card, but after the scan I couldn't find (and therefore view/record) any of the channels it found.

    Anyhoo, everything's cool now.. :)
     
  8. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    Excellent! I hope someone at TiVo is paying attention and adds this to their troubleshooting database.
     
  9. DJQuad

    DJQuad Poker Junkie

    340
    0
    Dec 22, 2004
    Fort Wayne, IN
    I'll let them know, as well as Comcast who claimed only 2 tuners are supported in this area.

    Thanks again for your help.
     
  10. DJQuad

    DJQuad Poker Junkie

    340
    0
    Dec 22, 2004
    Fort Wayne, IN
    Here was my Email to James, a local Comcast supervisor who called today. I hope I got this technical info right :) I also sent this to TiVo.

    --
    Hey James,

    Thanks for the call today. It turns out it was a misconfiguration problem within TiVo itself. 2 of the 4 tuners were being used for Multi-room streaming. From what I understand, if there are multiple TiVos networked, a tuner is actually reserved in order to stream a show on one TiVo to another.

    After looking at TiVo's "Info" display in live TV, I saw that 2 of the tuners were configured for Multi-room streaming. I'm not sure how this was enabled but after disabling it I was able to record 4 shows at once. I'm very surprised TiVo never suggested this could be the problem after all this time, but I'm glad I finally got it working.

    I'm very surprised that not only did TiVo support never suggest this could be the problem, the local Comcast rep and his "supervisor" claimed again and again that only 2 tuners were supported in this area, which was completely false. I'm glad I didn't just take their word for it. Not only do MCards support more than 2 tuners, they support 8.

    You might want to educate your reps a bit more about CableCARDS so they stop giving false information to your customers. The folks at TiVo Community were the ones that solved my issue - not TiVo, and not Comcast. The TiVo Community thread that helped is at http://www.tivocommunity.com/tivo-vb/showthread.php?t=498815.

    Thanks again for following-up with the phone call.
    --
     
  11. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    With a name like that, he'll obviously do the right thing. :D
     
  12. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    BTW, I'm pretty sure that the reason that this never occurred to the TiVo CSRs is that the allocation of tuners to network streaming is there to support the TiVo mini, which hasn't been released yet.

    As to the Comcast CSRs insisting that they only supported two tuners, most Cable co. CSRs are morons.
     
  13. lessd

    lessd Active Member

    7,697
    5
    Jan 23, 2005
    CT
     

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