I have to say I am very very disappointed with the TIVO support and advice I was givens his week. As a result of incorrect initial advice from clearly inexperienced Level 1 support, my TIVO HD is now stuck in a "guided setup" mode which always leads to the S03 error. I also followed subsequent advice from more experienced support people and did everything including the kickstart 57. But by then it was too late. What really disappoints me (I have been a satisfied TIVO customer for 15 plus years) is that nobody at the company seems to feel any obligation to make any concessions towards fixing the situation. The only thing that makes sense to me now is for me to upgrade to the latest TIVO Roamio and move put this all behinds me (despite the fact that we have lost many hours of HD recordings). And, to my surprise TIVO is not willing to give me any credit or price considerations towards this! All they are willing to do is give me an exchange for an older model TiVo premiere at a price that is higher than I can purchase it on the internet. Disappointing TiVo!