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DirecTivo rebooting daily - started this week

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by CTB6, Oct 28, 2010.

  1. spamjam

    spamjam New Member

    17
    0
    Sep 21, 2002
    I have two Philips DSR704's running 6.4a and both started rebooting recently. AFAIK they reboot only after a remote button is pushed, i.e., we haven't seen them spontaneously reboot while we're just watching something. Just before the reboot problems started I had replaced the power supply on one unit after it started having recording problems, but it seems unrelated to the reboots since both units are exhibiting the same problem. The replaced-power-supply unit has rebooted at least twice when I selected "read new messages", but other than that I haven't noticed any particular button push/sequence that triggers the reboot.
     
  2. Eagle7

    Eagle7 New Member

    1
    0
    Nov 15, 2010
    Add me to the list of victims--two Hughes DirecTV Tivo units that started randomly rebooting at the same time, around the last week of October. I don't have much new to add. The reboots are occuring with any menu command (messages, now playing, guide, etc).

    The one interesting wrinkle is that last night, the unit went into reboot when we adjusted the volume on the television using the Tivo remote. Obviously, volume doesn't go through the box, but the LED indicating it was receiving a signal from the remote did light up just before the reboot.

    Like others, I find it hard to believe that it would be hardware issue (power supply or otherwise) affecting so many units in so many different places at the same time.
     
  3. the_bhagwan

    the_bhagwan New Member

    3
    0
    Oct 21, 2010
    Exactly!
    It can’t be coincidence that my two Directvio series 2 Hughes units started doing this almost exactly the same time my mother-in-laws Directvio series 2 Hughes unit started doing it. About two weeks ago.
     
  4. snickerrrrs

    snickerrrrs Tech-no Guide

    244
    0
    Mar 30, 2006
    Southern...
    Both my R10 and DVR40 are having reboot problems started in the last week. The R10's hard drive was replaced about a year ago, the DVR40 a couple years ago. The R10 would reboot whenever I pressed the Directv/menu button, so I'd back in through the now playing button. I've been avoiding the menu button since. The DVR40 reboots randomly on its own. They've both been on 6.4a since the drives were replaced (or since it came out).
     
  5. litzdog911

    litzdog911 TechKnow Guide

    12,018
    0
    Oct 18, 2002
    Mill Creek,...
    EDIT:
    Thanks to everyone that provided their Tivo data for DirecTV and Tivo help them troubleshoot this problem. Tivo and DirecTV have informed me that they now have enough customers to help them troubleshoot this problem. They cut it off at ~20 folks. Hopefully they'll get this fixed soon!
    ===============================================================


    One of my DirecTV contacts is working with Tivo to figure out a solution to this frequent reboot problem. But they need your help. If you're willing to have your Tivo monitored remotely (via your phone connection), then please respond with a private message with the following information. Of course, your Tivo must be connected to a phone line. While I'm not a DirecTV employee, I'm a TechKnow Guide volunteer at DirecTV's support forum (http://forums.directv.com) and fellow Tivo owner, so I offered to help them collect some volunteers willing to help them solve this nagging issue. However, there's no private mail feature in their forum, so I'm requesting the information here at Tivo Community.

    Cut & paste this information into your private message to me. You should be able to find the Tivo-specific information under the Tivo's setup menus .....


    I, Customer Name do allow DIRECTV and TiVo to track the diagnostic information on my DIRECTV/TiVo DVR for trouble shooting purposes for a minimum of 1 month and allow DIRECTV to contact me by phone or e-mail to ask further questions and allow DIRECTV to give my name number and email address to TiVo.

    Model number:
    Access Card Number:
    Software version:
    TiVo Service number:
    Service Connection:
    Last status :
    Last Attempt:
    Last success:
    Phone number of line connected to Tivo:
     
  6. 72devilz

    72devilz New Member

    4
    0
    Nov 8, 2008
    I have 3 tivo DVRs and have also been experiencing the spontaneous reboot problem for the past couple weeks and as many others on the board I get the reboots when trying to access the menu system.

    Dual LNB tied through active multiswitch to the following units.

    Tivo 1 R10- Stock 80GB, 6.4 software, phone (y) (Reboots)
    Tivo 2 R10- Stock 80GB, 6.4 software, phone (y) (Reboots)
    Tivo 3 HDVR2- Instacake, networking, 500GB, 6.2 software, phone (n) (Stable)

    My parents also have a Stock HDVR2 80GB that also started rebooting within the past 2 weeks. I refuse to buy into DTVs new boxes and will probably (bake some cake) on at least one of my R10s and leave the software at 6.2 to see if it resolves the problem. Its no secret that DTV wants these legacy boxes out of the system so I think any possible resolution will be low on their priority list.
     
  7. litzdog911

    litzdog911 TechKnow Guide

    12,018
    0
    Oct 18, 2002
    Mill Creek,...
    That's not true. See my previous post if you want to help them fix this problem.
     
  8. JohnDG

    JohnDG New Member

    157
    0
    Oct 28, 2004
    To help with the data, I've got:

    1) HR10-250 and DTV Series 2 TiVos: with the latest software. Both are having the problem described here for the last two weeks.
    2) (2) DTV Series 1 TiVos: no problems.

    jdg
     
  9. litzdog911

    litzdog911 TechKnow Guide

    12,018
    0
    Oct 18, 2002
    Mill Creek,...
  10. Ronn

    Ronn New Member

    6
    0
    Jan 23, 2002
    Fremont, CA
    Same problem, daily reboots, when a button is used on the remote. Could be the Tivo, Select, or Fastforward.
    First noticed last weekend in Oct.
    Sent info to Litzdog911 to forward on to DirectTv and Tivo.
    This is clearly a problem with either downloaded software, or the daily phone call.
     
  11. litzdog911

    litzdog911 TechKnow Guide

    12,018
    0
    Oct 18, 2002
    Mill Creek,...
    Thanks ronn. Forwarded your info. I think the working theory is it might have something to do with recent changes to the Guide Data. We've seen Tivo hiccups in the past when they've made Guide Data changes. Hopefully your info will help.
     
  12. BWS_GA

    BWS_GA New Member

    12
    0
    Nov 2, 2010
    Atlanta, GA
    My Philips Tivo is doing the same thing - reboots after pushing a button on the remote.
     
  13. jkb71

    jkb71 New Member

    6
    0
    Nov 16, 2010
    Hi - I'd like to send you my info but the system won't let me send an IM since I don't have five posts yet. I just registered. Can you IM me? Perhaps with an email address or some other way that I can send you my info? Maybe they'll let me reply to your IM. I can try that first.

    Thanks for trying to help out with this, it's driving me nuts!
     
  14. litzdog911

    litzdog911 TechKnow Guide

    12,018
    0
    Oct 18, 2002
    Mill Creek,...
    Check your Private Messages here for my contact info.
     
  15. BWS_GA

    BWS_GA New Member

    12
    0
    Nov 2, 2010
    Atlanta, GA
    I am interested in sending my system info to Tivo as well. I tried to send a PM also but I couldn't since I don't have 5 posts yet.
     
  16. litzdog911

    litzdog911 TechKnow Guide

    12,018
    0
    Oct 18, 2002
    Mill Creek,...
    Check your Private Messages here for my contact info.
     
  17. rlarsonil71

    rlarsonil71 New Member

    5
    0
    Nov 4, 2010
    NH
    litzdog911 - I am interested in sending my system info to Tivo as well. I tried to send a PM also but I couldn't since I don't have 5 posts yet. Please send me your contact info through my PM. (Post #111)

    Thanks!
     
  18. Zenara25

    Zenara25 New Member

    5
    0
    Nov 17, 2010
    litzdog911 - I also just registered and can't send a PM to you because of not having 5 posts yet.
     
  19. fasTLane

    fasTLane New Member

    562
    0
    Nov 25, 2005
    Glad to help, dfk70. Are you still having problems with rebooting?

    My unit still reboots for no reason :mad:, like others here, but my overheating messages and audio errors are completely solved. :up:
     
  20. mrfixit454

    mrfixit454 New Member

    110
    0
    Feb 9, 2004
    I am curious about the changes to guide data. I record "King of Queens" on TBS and Local 13 and the Info does not match the episodes. I have quite a few of them stored. For some strange reason, over time, I think the info for each episode gets sorted out because a show that had the wrong info before might have correct info now. I am not 100% certain on this. I would have to go back and really take a good look at it if you know what I mean.

    Fixit.
     

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