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DirecTiVo lifetime now transferable to Series3?

Discussion in 'TiVo Series3 HDTV DVRs' started by megazone, Dec 22, 2006.

  1. terramar

    terramar New Member

    36
    0
    Jan 27, 2003
    I couldn't get them to waive the xfer fee either. So I transferred the lifetime to my second S3 that was on monthly. Now I've got another DirecTV lifetime that I can transfer to another S3......any idea on how I could sell this to someone, or what would be a fair price?

    Tom
     
  2. cram501

    cram501 Member

    70
    0
    Oct 22, 2002
    My S3 is on monthly with a year commitment starting last September. They still wanted to charge me $200 for the cancellation if I transfer the lifetime to the S3.

    I'll wait until the end of the week and see if I get a call back.
     
  3. dswallow

    dswallow Save the Moderatоr TCF Club

    50,979
    32
    Dec 3, 2000
    Long...
    The cancellation fee amount is $200 or the balance remaining on your commitment, whichever is less. If you've made 5 payments already, that'd leave 7 @ $19.95 each or $139.65 as your cancellation penalty.



    http://www.tivo.com/5.11.6.asp

    8. An early termination fee of the lesser of $200.00 or the amount owed on the remaining term of your monthly TiVo Package commitment will be charged to you if your monthly TiVo Package is cancelled prior to the end of your commitment, except as permitted under TiVo's 30 day Money Back Guarantee.
     
  4. hoyty

    hoyty Member

    118
    0
    Jan 22, 2003
    Sammamish, WA
    I have to agree with Doug, why can't TiVo decide. After going through hours of torture on 1/2 on the phone I wish they would have made this decision sooner. DTV transfers were not allow from launch until 12/13, were allowed 12/13-12/31, not allowed from 1/1-1/10(?) and now again allowed from 1/10(?)-3/2. All I can say to anyone wishing to do this, don't be surprised if the status changes again tomorrow. It is still a good offer, but just handled amazingly poorly.
     
  5. cram501

    cram501 Member

    70
    0
    Oct 22, 2002
    I was quoting the Tivo CSR. In her defense she probalby said up to $200. She didn't calculate the value and I didn't look up the policy.

    The price I have my S3 is $12.95. With the above policy I believe I would owe $90.65.

    I was going to buy another S3 sometime in the next few months. It may be worth getting one this week and just doing the transfer on the new one.
     
  6. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,647
    1
    Feb 28, 2001
    North...
    And nobody is going to give TiVo credit to listening to their customers' arguments and changing things to be fair to their customers?

    Face it, TiVo never intended the lifetime transfer offer to apply to DirecTiVos. It wasn't until it was shown that, contrary to TiVo's original opinion, there were a small number of people who got their DirecTiVo lifetime through TiVo, that TiVo decided to open it up to DirecTiVo'ers until Dec 31.

    And then they listened to the arguments of folks who didn't find out about the change in time to get a TiVo by Dec 31, and decided that to be fair, they needed to extend the DirecTiVo offer to the full period.

    So TiVo bends over backwards, and opens up the offer far wider then they had planned (and wider than they had to), in order to be fair to a small handful of people with a legitimate argument, and nobody is doing anything but complaining!

    Note that I have no problem with the people complaining; I understand where they're coming from. (And the execution of the policy changes left something to be desired, but that's mostly normal customer service inertia).

    I just find it remarkable that a company can listen to its customers, adapt its policies accordingly (on a very fast time scale, and at their expense), and nobody thanks them for that, or recognizes their efforts!
     
  7. dswallow

    dswallow Save the Moderatоr TCF Club

    50,979
    32
    Dec 3, 2000
    Long...
    All it would ever have taken is for TiVo to make a direct statement on their offer page about the subject. It could even be done whenever terms changed.

    For example, for awhile, after 1/1, the revised offer that was extended through February specifically had language excluding DirecTV TiVo units. Then it was just removed at some point in January, leaving it ambiguous again.

    The original offer was, according to numerous CSR's, applicable to DirecTV TiVo units if you purchased the unit between 12/13/2006 and 12/31/2006 and transferred before 1/31/2007. Come 12/31/2006, the story changed to the transfer needing to have been completed by 12/31/2006.

    None if the way this was handled helps anyone, including TiVo. While it's nice they're doing this, it's still something that you wonder if you'll be able to count on once you place the order for a Series 3. Because it's still not stated anywhere... it's just not explicitly excluded like it was for awhile.

    It's just not unreasonable to think they could define the terms of their offer with better specificity. After all, they manage to come up with a legal agreement/policy for other aspects of their service that's generally been thought through and covers most all circumstances, and even does so in plain language. So we know they have lawyers who could do the fine print properly.
     
  8. cram501

    cram501 Member

    70
    0
    Oct 22, 2002
    I am still waiting to hear back from Tivo. The questions is, will they actually call me on the waiver or did the CSR just want to get me off the phone?

    It has been two days. I guess I will give them one more day and start the process all over again and assume that CSR just didn't want to deal with it.

    I don't understand why this is so difficult. I was planning on buying at least one or two more S3's later this year. If I can't resolve an issue as simple as this, I can't see spending that amount of money in the future. It is more frustrating then it should be.

    I thought about just buying another S3 now and doing the transfer with the new box. The problem I face is, will I have the same run around on the new box? I don't think I'm willing to spend another $800 to find out.
     
  9. mtchamp

    mtchamp New Member

    637
    0
    May 15, 2001
    MA
    Just a confirmation that TiVo just did another DirecTV TiVo Lifetime transfer for me with no hassels. Takes effect in 48-72 hours.
     
  10. Ereth

    Ereth Well-Known Member

    42,519
    227
    Jun 16, 2000
    Jacksonville...
    You know, I might be more confident in this if the Lifetime Transfer I did from my Series 1 back the day I activated my S3 was showing up on Manage My Account. But even today the Lifetime service shows on the S1 and the S3 shows a year pre-paid.
     
  11. dswallow

    dswallow Save the Moderatоr TCF Club

    50,979
    32
    Dec 3, 2000
    Long...
    Most people report the names get reversed upon the transfer; you're not relying on the names you assigned to determine this, are you?
     
  12. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    It's pretty obvious when the S3 starts with 648 and the S2 is 240 (for example). I was told, and it says in the transfer rules, that it will take up to 60 days before the change will occur AND you can not cancel the old one until after 60 days.


    Code:
    *This product is not compatible with satellite.
    **You can find the 15 digit TiVo Service Number on 
    the back of the DVR or on the System Information 
    screen. (From TiVo Central, select "New Messages 
    & Setup," then "System Information.")
    
    Terms and conditions for the TiVo® Series3™ 
    PLT Transfer TiVo Offer (the "Offer"):
    
    
    TiVo® Series3™ HD DVR purchase required 
    by 1/31/2007 and activation of the DVR is 
    required by 03/02/2007. 
    
    Offer good for all subscribers with an existing 
    paid Product Lifetime Service subscription. 
    
    Product Lifetime Service may be transferred 
    from an existing box to a TiVo Series3 HD 
    DVR only. This offer is not being extended 
    to transfer Product Lifetime Service to any 
    other product. 
    
    All terms and conditions for a 1-year 
    prepaid subscription apply to your old DVR. 
    
    At the end of 1-year, you will be automatically 
    rolled to then-applicable monthly rate. The 
    1-year contract is not transferable to another party. 
    
    Cancellation of only the 1-year contract on 
    the old DVR while still transferring the 
    Product Lifetime Service to the new Series3 
    HD DVR will be permitted, but only after 
    60 days of service for both boxes have 
    elapsed. 
    
    Cancellations on the 1-year 
    contract will not result in refund of the 
    $199 transfer fee. 
    
    All other warranty 
    replacement costs still apply to the old DVR. 
    
    If you return the box within 30 days of 
    placing the order on the website, you 
    will receive a full refund on any paid 
    transfer fee and hardware cost. The 
    shipping charge for the return is at 
    your expense. Returns outside of 30 
    days will not be accepted. If the transfer 
    is cancelled within the first 30 days, the 
    Product Lifetime Service will remain on your old DVR. 
    
    Both boxes will be activated once this process 
    is complete, but the contract information 
    may take over 60 days to be reflected on 
    the DVR or "Manage My Account". 
    
    The TiVo Service Agreement applies to the 
    Series3 HD DVR, along with other terms 
    and conditions listed at www.tivo.com/policies. 
    
    In case of any discrepancies between those 
    terms and those listed in this offer, the terms 
    defined in this offer supersede those posted. 
     
  13. mdobbins

    mdobbins Member

    32
    0
    Apr 14, 2002
    Indianapolis...
    Well, my lifetime transfer from my DirecTiVo went very smoothly. My account now shows lifetime after 4 days. I just wish the cable card installation was as trouble-free, but that's another thread...!

    Mike
     
  14. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    It appears that the transfer from DirecTV goes through instantly while the transfer of the Series 2 takes up to 60 days. I can see why the Series 2 takes 60 days, in the event that you return the device, it reverts the Series 2 back to lifetime. But, if there is no wait with the DirecTV units, I wonder if a return will result in a lost lifetime?
     
  15. Ereth

    Ereth Well-Known Member

    42,519
    227
    Jun 16, 2000
    Jacksonville...
    D'oh! I didn't even notice that!

    Unless my new S3 has a serial number starting 010- and the ancient Sony Series one has a serial number starting 648-, then that's exactly what happened!

    Thank you.

    It seems to also scramble the Activation Date. According to Tivo the unit with the 010- serial number was activated Sept 22, 2006 and the one with the 648- serial number was activated June 5, 2000!

    [Interesting. When I went to re-name them, "Enable Video Downloads" was available for me to choose for the S3. It had always been N/A before...]
     
  16. cram501

    cram501 Member

    70
    0
    Oct 22, 2002
    I just wanted to follow up on my battle to get lifetime from my DirectTivo to the Tivo 3.

    Tivo called me today, wavied the charges, and transfered lifetime to my Tivo 3. It took over a week but I have to give credit for Tivo for coming through.

    Thanks Tivo!
     
  17. Feb 1, 2007 #277 of 283
    miketx

    miketx New Member

    112
    0
    Sep 22, 2005
    I was given an old DTV Tivo with Lifetime.....anyone know if it is still possible to transfer this lifetime to my new S3?

    Mike
     
  18. TxnBluDvl

    TxnBluDvl New Member

    7
    0
    Dec 23, 2001
    Lost @ The...
    Wow, talk about disappointment. I purchased a Series 3 TiVo's at the end of Jan to transfer my DirecTiVo lifetime subscription. Called today (2/27) to transfer it over, and was told that the offer for DirecTV expired on 1/31, and that I was SOL. Went back and forth with the CSR on it, and spoke with the supervisor that confirmed.

    Has anyone managed to transfer a DirecTiVo lifetime subscription over to a Series 3 post-1/31?

    I'm bummed -- looks like this Series 3 is going back to Costco and I'll be riding out the DirecTiVo transition to MPEG 4.
     
  19. brota

    brota New Member

    25
    0
    Dec 16, 2004
    What kind of Directivo did you have? I have some phillps 704 that I bought off of ebayfor parts is there any chance that these may have a lifetime tagged to them? Or are these too new for Directv Lifetime?
     
  20. Espo

    Espo New Member

    61
    0
    Jan 7, 2003
    Columbia,MD
    I did this a few days ago (2/24) with no problems. Today it appeared as Lifetime on my account. I have another D* box to transfer on Thu. They said this was fine as long as it's done by Fri 3/2. I would try again if I were you.
     

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