Was running Desktop Plus 2.8.3 on Windows 7. Hard drive failure. The only place I had the program files stored was the failed hard drive. I can find my key in my account but don't have the download files. Chat with TiVo online indicates that I have to buy a new copy for $16.99. Principle of the thing is just wrong. Any ideas on how to get the program files that I can activate with my paid key?