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Descriptive Audio ruins shows! How to remove?

Discussion in 'TiVo Help Center' started by SRHookEm, Oct 17, 2012.

  1. lrhorer

    lrhorer New Member

    6,922
    0
    Aug 31, 2003
    San...
    No doubt, but it is the Premiere that is obsolete. It was designed that way, at the insistence of the MPAA. (OK, CableLabs, but peel the skin on that onion...)
     
  2. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    ok, this thread seems to have turned into MRV (and I see there's another MRV thread), but I'm having this issue on a Premiere (Elite/XL4) with no MRV involved, similar to the initial reports.

    I noticed it on a "Modern Family" (ABC) I taped a week ago and assumed someone somewhere just screwed up. But, just now, I caught it happening on live TV, again on ABC. If I hit right arrow and go down to the audio, the Dolby Symbol is not "on" (yellow), and it says:

    The current audio track is: Spanish

    This show does not have any alternate audio tracks.

    And indeed, if I try to change the audio (which someone else said worked for them), my only option is "Play the standard audio". I tried changing stuff in Settings->Audio, not much there but the default language (English) and DD/PCM which makes no difference.

    On my TV, using its QAM tuner from the same source (FIOS), it uses the "English" track by default, but I can change it to "Spanish" to get the descriptive track, the same as the Tivo.

    The descriptions wouldn't be as annoying if the rest of the audio wasn't delayed too...
     
  3. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    Judging by this

    http://en.wikipedia.org/wiki/Descriptive_Video_Service

    and this

    http://www.acb.org/adp/sap.html

    and todd_j_derr's experience it appears the networks are putting this on the SAP channel, which seems odd, because I'd think that what's on there would ordinarily be heard instead of the regular audio, not in addition to to it, the way a blind person would want it. No point in getting a description of the action if you can no longer hear the dialogue.

    And since TiVo's haven't previously been known to irreversibly add in the Spanish version to the English version when copying to PC or another TiVo, it doesn't make sense that it would suddenly start happening.

    As far as I know the TiVo itself can't tell if someone is speaking in English or Spanish to be able to say "this alternate audio that I expected Spanish on is now in English so I'd better add it to the main audio".

    It would be interesting to see what happens if someone affected went into the Settings menu and deliberately selected SAP to see what happens.


    Maybe there's a clue here:

    http://www.tivocommunity.com/tivo-vb/showthread.php?p=8892289#post8892289
     
  4. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    As it says on that page "SAP" doesn't actually exist anymore for digital channels, but digital programs can be broadcast with multiple independent language audio tracks.

    The problem in my case is there are two audio tracks for my ABC channel but the Tivo only recognizes one of them, and it's the Spanish one, which really carries the DVS audio. I know there are two because my TV recognizes both tracks if I use its internal tuner (*) - the "English" track is the normal track I'd expect and the "Spanish" track is the DVS track.

    I'll note this does not happen on my CBS channel - on both Tivo and my TV I can see and select English and Spanish tracks.

    I think the description is overdubbed onto the existing dialog in the studio, there's no mixing of tracks going on in the Tivo.

    There's no such setting, at least not that I can find. The menu described here no longer exists. There's a similar menu to set the default language (SAP is not an option there, just actual languages), and if you press "Info" and cursor down there's also a menu to change languages there. The problem is, when I select that, there are no other languages to choose from.

    FWIW, I did file a support case and they seemed to know what I was talking about and said they were going to escalate, but the 5-7 day response time they promised has passed, so I'll ping them again.

    (*) I guess I don't know for 100% sure they're the same channel - it's possible that my cable company is broadcasting two copies of the ABC channel and what I see on my Tivo as Ch. 504 is not actually the same signal as what I see on my TV as Ch. 4-1. I can get the Tivo to show me the frequency it's tuned to (in diagnostics) but I can't get the same info out of my TV. That doesn't really make sense - it would just be a waste of bandwidth, but it is a possibility.
     
  5. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    Ok, despite the support reps telling me it was my problem and not theirs, apparently this is fixed in the latest update: http://www.tivocommunity.com/tivo-vb/showthread.php?p=9399878

    Looking back through the thread it looks like there are reports of this outside of WTAE/Pittsburgh, I'll be interested to hear if this fixes it for everyone.
     
  6. todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    Just wanted to confirm the latest update does resolve this issue - I can see both "English" and "Spanish" (which is really DVS) tracks and select between them, with Engish as the default. This is only for newly recorded (and live) shows, shows that were already recorded still show only "Spanish" as an option.

    So, thanks to Tivo for fixing this.
     
  7. UNOwens

    UNOwens New Member

    5
    0
    Dec 11, 2012
    Although the problem may be fixed for the TIVO itself, I've found that (some - most of the CBS lineup) TV show files transferred from the TIVO to a PC/Mac still have the descriptive audio problem, and that's not something that you can change twiddling with the TIVO settings.
    I'm guessing that it still maybe a problem with the MRV people too?
     
  8. Solana_Steve

    Solana_Steve New Member

    27
    0
    Feb 20, 2006
    Hmmmm....I have the latest update, but on PBS recordings in San Diego, I still have the DVS on my recordings. How do I select between English and Spanish/DVS?

    Thanks,

    Steve
     
  9. Solana_Steve

    Solana_Steve New Member

    27
    0
    Feb 20, 2006
    Thanks...that works for me. But I have to do this for every show individually...is there any way to do it by default?

    Steve
     
  10. jjd_87

    jjd_87 Member

    585
    0
    Jan 31, 2011
    WV
    All my Thursday night NBC show has this incredibly annoying descriptive audio on them. They were recorded on the Premiere 4 I am trying to watch them on. Switching to another audio track removes audio completely. Is there a fix for this? This basically ruins shows.
     

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