Listen, I've been a Tivo subscriber for close to 15 years, so it's not like I'm anti-Tivo or anything. But Tivo's website is not only so slow it's useless. It's also an insult to customers. I mean, for a major media company in 2014 to operate a website at speeds slower than an early 1990s dial-up modem is just insane. I have called Tivo customer support about this several times in recent months, and the customer service reps act like they've never heard of the problem before -- like maybe it's my browser that's the problem (even though I explain that the website is slow as molasses no matter which PC or browser I use). Tivo's failure to correct -- or even to acknowledge -- the problems with the website reflects a real contempt for their customers on their part. I'm a national business reporter and I'm now thinking I should get one of my colleagues to do a story about what this says about Tivo's lack of respect for paying customers.