1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

D* Sent Me Too Many DVRs

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by Alan P, Apr 23, 2012.

  1. Alan P

    Alan P New Member

    32
    0
    May 15, 2002
    I haven't posted here in quite awhile because I haven't changed my setup in a really long time...the following experience is a prime example of why I really hate calling D* for any reason:

    D* finally began offering my locals in HD - I had 'moved' to Denver many years ago so I could get their locals over the satellite (SD only) - so a couple weeks ago I decided I would 'move' back home and take advantage of the local channels now available to me.

    After 2+ hours on the phone with 2 different CSRs AND tech support, they could not get my locals to activate. It was getting late, and I was tired, so I told them I would call back in a day or two.

    I go online the next day and check my account - my install address was STILL in Denver - they didn't even change it! No wonder my locals channels weren't working. 2 hours of my life I'll never get back. :rolleyes:

    So, a few days ago, I had finally worked up enough courage to call D* and try again - this time, they succesfully 'moved' me and my local channels are working great (although they are HD only, essentially turning my two SD D*Tivos into boat anchors).

    I then ordered one HD DVR and one HD Tivo DVR - the HD DVR was free since my locals are HD only, but the Tivo DVR cost me $199 no matter how much I complained.

    During the order process, the CSR had some major difficulties getting my order to go through - she submitted and cancelled it multiple times before it finally 'took' - this took a little over an hour just to order two new boxes. :mad:

    I go and look at my D* account the next day, and I was charged 5 times, but it was refunded 4 times - so I'm all good there.

    THEN, I go check my credit card online, and I've been charged $443 from Directv! :confused: :mad:

    Awww, carp...now I've gotta call them again??? More time on the phone I'll never get back.....<sigh>

    So I call this morning and got a very nice, very intelligent CSR for once - she took care of the credit card charge (yet to be confirmed with my CC online though), and I asked her if my receivers had shipped yet - "yes, you should be getting them tomorrow" - GREAT!

    I go home for lunch today, and what do you think was waiting on the porch for me?? Not two boxes from D* but FOUR boxes! TWO Tivos and TWO HD DVRs.... :rolleyes:

    I go inside and tell my wife that if I have to call D* again to return these extra boxes I think my head is gonna explode...I really have had enough of this and just want it to end.

    So, after all this, my question to you guys is: aside from giving me some bad karma, what would happen if I just kept the two extra DVRs? And, can I use them?
     
  2. cowboys2002

    cowboys2002 Active Member

    6,477
    7
    Jun 15, 2001
    Cypress, TX
    They need to returned or activated. Pick the 2 you want to use and return the others.
     
  3. Alan P

    Alan P New Member

    32
    0
    May 15, 2002
    How about this - could I keep the 2 Tivo DVRs and send back the 2 HD DVRs without any repercussions from D*?
     
  4. cowboys2002

    cowboys2002 Active Member

    6,477
    7
    Jun 15, 2001
    Cypress, TX
    Probable. Have you checked online (your account) to see if they are all activated already?
     
  5. Alan P

    Alan P New Member

    32
    0
    May 15, 2002
    None have been activated yet.

    How would I go about returning the two HD DVRs? Just call D* and tell them I'm returning them....??
     
  6. litzdog911

    litzdog911 TechKnow Guide

    12,018
    0
    Oct 18, 2002
    Mill Creek,...
    That's a good idea. Don't just send them back without getting a "return authorization". In fact, they should send you a pre-paid return shipping label.
     
  7. MacQ2

    MacQ2 New Member

    77
    0
    Oct 17, 2006
    And, I'll just warn the OP that it may take a couple calls to get the return authorization :( I don't want his head to explode.

    I just went through that a couple weeks ago. They promised to send me the label (and in one case a box) but it never arrived. So, another call was needed. I never did get the envelope they promised to return a couple access cards from old units so I'm glad I just chucked them in the box that went back.

    I called a 3rd time to make sure they got everything OK - since I got no email or other confirmation of receipt. They said they did so hopefully I won't see any mystery charges for non-return.
     
  8. replaytv

    replaytv gun talk ignore list

    4,402
    0
    Feb 20, 2011
    Denver ish...
    Make sure the ones that you are keeping are working before sending the others back.
     

Share This Page