I am a long time lurker and like everyone else, my HR10 started rebooting last week. Before I checked the forums I called D and asked them to replace the receiver. (I have the warranty plan.) The said no problem and sent me a HR20.
Then I checked the forums and found out I needed to force an upgrade to 6.3e. I forced the upgrade and my HR10 started acting normally. I received the HR20 the next day and called DirecTV. (No return label in the HR20 box.)
I told D that I wanted to keep my HR10 and send back the HR20. D stated that they didn't want my HR10 back and that I could keep the HR20. I could do anything I wanted with the HR10. (eg. throw it away.) I asked if I could keep it hooked up and they said yes. (He stressed that I could NOT call in for a repair on it in the future. Not that it needed to be said.)
I thought this was an intresting tid bit.
Kevan
Then I checked the forums and found out I needed to force an upgrade to 6.3e. I forced the upgrade and my HR10 started acting normally. I received the HR20 the next day and called DirecTV. (No return label in the HR20 box.)
I told D that I wanted to keep my HR10 and send back the HR20. D stated that they didn't want my HR10 back and that I could keep the HR20. I could do anything I wanted with the HR10. (eg. throw it away.) I asked if I could keep it hooked up and they said yes. (He stressed that I could NOT call in for a repair on it in the future. Not that it needed to be said.)
I thought this was an intresting tid bit.
Kevan