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D replaces HR10 with HR20 and tells me to pitch the HR10

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by kevank, Nov 11, 2007.

  1. kevank

    kevank New Member

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    Oct 17, 2006
    I am a long time lurker and like everyone else, my HR10 started rebooting last week. Before I checked the forums I called D and asked them to replace the receiver. (I have the warranty plan.) The said no problem and sent me a HR20.

    Then I checked the forums and found out I needed to force an upgrade to 6.3e. I forced the upgrade and my HR10 started acting normally. I received the HR20 the next day and called DirecTV. (No return label in the HR20 box.)

    I told D that I wanted to keep my HR10 and send back the HR20. D stated that they didn't want my HR10 back and that I could keep the HR20. I could do anything I wanted with the HR10. (eg. throw it away.) I asked if I could keep it hooked up and they said yes. (He stressed that I could NOT call in for a repair on it in the future. Not that it needed to be said.)

    I thought this was an intresting tid bit.

    Kevan
     
  2. HiDefGator

    HiDefGator New Member

    1,851
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    Oct 12, 2004
    I swapped 3 HR10's for 3 HR20's one at a time with 3 different installers. Not one of them wanted the HR10's. They are sitting on the shelf behind me. Your story isn't really unique.
     
  3. phox_mulder

    phox_mulder I get paid 2watch TV

    5,654
    13
    Feb 23, 2006
    Salt Lake...
    My HR10 is sitting on top of my HR21.
    (actually, there are some coke caps between them, for ventilation)

    HR21 was sitting on top of my HR10, but I took the HR10 out of the stack to replace the power supply and fans, and didn't want to have to lift up the HR21 to put the HR10 back under it.

    6.3e, power supply and new fans, the 2 year old HR10 is recording as well as the week old HR21.

    phox
     
  4. cramer

    cramer New Member

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    Aug 14, 2000
    Raleigh,...
    Nice... they completely ignored you. You weren't asking to send the HR10 back. What they didn't tell you is you now have a 2 yr commitment and if you owned your HR10, you don't anymore; it was replaced by a leased HR20. (And you'll now have to pay extra for the "HD Xtra" channels.)

    Did they send someone to replace your dish too? If you don't have a 5lnb dish, the HR20 is mostly useless -- it won't get any of the new HD channels.
     
  5. kevank

    kevank New Member

    6
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    Oct 17, 2006
    I already have 1 HR20 and a 5lnb dish. I was thinking about the leased issue already. I have no new commitment but I expect to see a charge for leasing. I am going to after I get my first bill.

    Your right, they didn't listen.

    Kevan
     
  6. bpratt

    bpratt New Member

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    Nov 20, 2004
    Salt Lake...
    I'm surprised you would accept an HR21 which will not record OTA HD since we easily get so many HD stations OTA in Salt Lake City. Could you not request an HR20?
     
  7. jimb726

    jimb726 New Member

    297
    0
    Jan 4, 2007
    Cleveland, Ohio

    If more than three days had passed there was nothing to listen to. After three days the commitment is there. If there was a reason to get out of the contract it has to be addressed withing 72 hours of activation. And if you replace a HR10 under Protection Plan it DOES NOT renew or put in place a commitment. If it did you need to get that corrected. Finally he still owns his HR10. So to recap, he got a free receiver, was able to keep his old receiver and he should not have gotten his commitment renewed or extended. Yeah that sounds like a terrible deal.:confused:
     
  8. incog-neato

    incog-neato ObamaGuy

    452
    0
    Sep 17, 2007
    The Cold...
    If he got the HR21 through his protection plan (which he said he did) there is no committment added. PLUS, he owns the HR21 because according to D* "owned is replaced by owned." If they hit him with 2 years and/or if it lists as "leased" he should put up a stink and have them refer to the "protection plan rules" in Doris where it clearly states "owned replaced with owned."
     
  9. jimb726

    jimb726 New Member

    297
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    Jan 4, 2007
    Cleveland, Ohio
    Thats what I thought. I know when my was replaced with a HR-10 she went out of her way to tell me that my commitment was not extended and the receiver was now owned instead of leased. Thanks for confirming.
    :up:
     
  10. kevank

    kevank New Member

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    Oct 17, 2006
    I called D about an hour ago. They switched my HR20 from leased to owned and I do NOT have a contract renewal. I noticed that they also activated UltimateTV on my account. (I haven't had a UTV in years.) They removed the UTV charge, cleared up the owned vs. leased and credited my account $10 for 12 months for my trouble.

    Can't complain at all.

    Kevan
     
  11. phox_mulder

    phox_mulder I get paid 2watch TV

    5,654
    13
    Feb 23, 2006
    Salt Lake...
    I tried, but all the install company had were HR21's.

    I have my HR10 still running, along with my S3, so OTA is covered for now.

    I supposed I could run over to Best Buy or Circuit City and get an HR20 if I really wanted to record more OTA.
    (I've heard rumors that they still have some HR20's in stock)

    I did some test recordings of CBS and NBC shows via MPEG4, and I can't tell a difference from OTA on my little 30" HDTV.

    All I really wanted was SCI-HD, USA-HD and FX-HD (BBCA-HD would be nice as well), and be able to record them since I work primetime and can't watch live TV much, HR21 fits this need just fine.
    Now that I have HDNET back, I find myself recording from that again as well.


    phox
     
  12. cramer

    cramer New Member

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    Aug 14, 2000
    Raleigh,...
    That's exactly as I suspected. And you (we) have every right to complain. No one should have to call them to get them to do their d***ed job correctly the FIRST TIME.

    Many tivo owners may be miffed to find out DTV has their dvrs listed as leased when they've had them for many years. The f'ing liars claimed my parent's HDVR2 -- purchased 12/2002, activated 12/26/2002 -- was leased. I'm betting they have the 11 year old Sony receiver listed as leased too -- it was (re)activated on 12/28/2002 after receiving the new card for it (can't activate an H card, 'tho the drone tried several times until her supervisor laughed at her loud enough I could hear it.)
     
  13. HiDefGator

    HiDefGator New Member

    1,851
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    Oct 12, 2004
    I'm not sure it is so much a conspiracy. You have to keep in mind that almost every new dvr added today is a leased dvr. Unless you point out to them at sign up time that your new one is NOT leased they will take the default path.
     
  14. incog-neato

    incog-neato ObamaGuy

    452
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    Sep 17, 2007
    The Cold...
    Got it Back? Where did it go?
     
  15. JohnB1000

    JohnB1000 Well-Known Member

    16,982
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    Dec 6, 2004
    Cramer, methinks you have an agenda :)
     
  16. rickmeoff

    rickmeoff New Member

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    Aug 25, 2006
    do tell, and what might his agenda be? from what ive been reading on this forum theres a whole lotta people that might have agendas here, many of them very specific, so why would you care?

    man, for a forum about television there is so much cryptic bs floating around here, lol.
     
  17. JohnB1000

    JohnB1000 Well-Known Member

    16,982
    62
    Dec 6, 2004
    OK, Cramer pops up in many threads and never has a single good thing to say about DirecTV, that would be his agenda, simple really. It doesn't matter what great service or great deal someone has received, the response is always negative.

    There are people here a lot more balanced. Generally satisfied with TIVO, HR20 and DirecTV, I am much more interested in hearing opinions from those people.

    I can't disagree that there are lots of different agenda's here but that doesn't make this one any less obvious. The problem of course is that many people, on both sides, react to balance out the input of others and make themselves look more extreme than they really are.
     
  18. rickmeoff

    rickmeoff New Member

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    Aug 25, 2006
    well perhaps he had a negative experience with dtv, so therefore his posts might have a negative slant. i dont think thats an 'agenda,' i believe its simply resultant of an individuals own experience, which certainly makes sense.

    ive just reread his posts, and really cannot see anything that would indicate an agenda. only his right to express his opinion based on someone who writes they are possibly getting screwed over by dtv, and he comsserates (sp).

    based on you and your defending dtv and the hr20 on many of your posts, it strongly suggests that you too have an agenda, and that you are a shill for dtv along with several others who post here.

    now that doesnt make you feel very good, does it? probably makes you a little angry.

    well, thats pretty much what you just did/said to cramer, while he was simply posting his opinion. it probably wont make him all that happy when he eventualy reads it either.

    for the record, i dont think you are a shill for dtv, i just pretty much did to you what you did to him based on what ive read and wanted to let you know what it felt like.

    we're all (apparently) very passionate about these devices and have some pretty strong opinions, and unless cramer works for cable or dish i dont think its fair to label him as an 'agendean (just made that up, lol).'

    opinionated, yes (we all are). wish we could all debate this stuff over some beers at the local bar, lol.
     
  19. JohnB1000

    JohnB1000 Well-Known Member

    16,982
    62
    Dec 6, 2004
    Actually it doesn't bother me at all (as it may not bother Cramer of course :)).

    I am more than happy with DTV, TIVO and HR20, my posts tend to attempt to be a balance against people who discourage others from going with the HR20. I am saying "all work well", not exactly an agenda :up:. I have had problems in the past with TIVO and once or twice with DirecTV but I do think I'm able to see the bigger picture = price I'm OK with, all the channels I want, HD, recordable HD etc. etc. I think there are plenty of people like that here but we accidentally get pushed into one side of the argument or the other.

    The more I use the HR20 the more annoyed I get everytime I press GUIDE on the TIVO and the show I'm watching goes off :D
     
  20. rickmeoff

    rickmeoff New Member

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    Aug 25, 2006
    now see, youve just gone and found something i absolutely hate about the hr20. i despise the 'pig,' and wish there was a way to disable it.

    all of it is so subjective, neither unit is better than the other.

    i dislike dtv more than either the hr10 or hr20. i dont like being tied to a machine for 2 years while i pay them so that i can workout the bugs for them. thats a bunch of baloney.

    i dont like the inconsistencies with their csrs and having to make multiple calls to get the same deal my neighbor got.

    i dont like how theyve become more like my cable co, while my cable co has become more like dtv used to be.

    that said, i dont plan on leaving anytime soon so ill just suck it up, lol.
     

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