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Cox Fairfax Starting SDV Sept 10

Discussion in 'TiVo Series3 HDTV DVRs' started by phoenixZed, Aug 18, 2007.

  1. stiglerus

    stiglerus New Member

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    Dec 22, 2007
    I don't think this is necessarily true. I have seen Verizons FIOS HD (albeit briefy) but my initial opinion was that my Cox looked better.
     
  2. stiglerus

    stiglerus New Member

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    Dec 22, 2007
    I have confirmed that Verizon FIOS picture is lacking considerably when compared to Cox cables picture; SD and HD (in Fairfax VA anyway). I am an HD video post production specialist FWIW and also a TV baby.
    I began testing FIOS vs Cox Cable because I am a Cox customer and was upset about the SDV issues with Tivo. After exploring FIOS, there is no way I can switch because the picture is so highly compressed; "mosquito noise" around text, compression artifacting, tight contrast ratio... just plain ugly. I tested at 2 customer sites (dad and brother), then at Verizons own exhibit at Tysons Corner Mall.
    Hear this: pray for the Tivo dongle, don't jump on the Verizon boat too soon unless variety trumps quality for you. If you are on this Tivo site, you obviously enjoy the best viewing experience possible. In the Northern VA area Cox's picture is leaps and bounds better than Verizon's. Verizons FIOS is hype when it comes to television picture quality. My poor dad and brother have no idea how good HD NFL can look. For real.
     
  3. RossoNeri

    RossoNeri Tech Geek

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    Nov 26, 2005
    Herndon, VA
    I'm not a post production specialist, but I am a former COX customer and current FiOS customer. Across all channels the FiOS PQ has been much better than the COX PQ. On HD channels, FiOS "feels" sharper but that could just be my imagination.

    Also, unless something has changed VERY recently, FiOS is not compressing the HD Locals. They are simply retransmitting the same signal that you receive OTA. I cannot find the forum, but other users have done bit-by-bit comparisons of the signal and proved that they're the same signal.

    I recommend FiOS over the MSO's any day of the week. Not just PQ, but their Internet service has been far more stable and consistent and their customer service far exceeds the negligible effort that COX puts in. After their DOCSIS 2.0 upgrade debacle killed my Internet for 10 days, and (2) service call nightmares on another issue, the last two weighed heavily in my desire to dump COX.

    The one thing I recommend to folks with FiOS: get a TiVo. This isn't just because the TiVO is so awesome (we all know it is) but the FiOS DVR's use a homegrown Verizon interface. It is retched and does stupid things like not recording anything after a reboot until a human powers it on (that cost me 3 days of shows over a long weekend out of town). Normally the provider controlled boxes are usable. Not in this case...

    Happy New Year to all. Here's hoping that 2008 is truly the year that ends the SDV drama.
     
  4. warewolf

    warewolf New Member

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    Mar 8, 2002
    Fairfax, VA
    I got some bad news for you folks. A large chunk of cox cable is SDV. a REALLY large chunk. Compare the attached word doc (in zip, because 109kb is exactly 9 kb too large for a word doc to upload) to their cable lineup here: http://www.cox.com/fairfax/digitalcable/digitalchannellineup.asp. This comes directly from a Cox cable rep. Thankfully I weaseled him into sending this info to me.

    I am sofa king pissed.
     

    Attached Files:

  5. aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    Why would some of those popular channels use SDV?
     
  6. pdm

    pdm New Member

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    Oct 6, 2003
    Austin, TX
    Those chanells < 100 I get analog versions of. The digital versions may be SDV but my tivoHD doesn't seem to tune to those, I just get the analog versions, and they work 'fine' , but I get crappy analog artifacts.

    I hope the SDV dongle comes soon though, i'm getting really tired of missing most of the HD channels.
     
  7. NSPhillips

    NSPhillips Member

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    May 31, 2007
    That's true. The lower channels were all digital until they introduced SDV. Much better picture quality before then on my S3.
     
  8. pdm

    pdm New Member

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    Oct 6, 2003
    Austin, TX
    Oh really? I thought they were analog all along, but, I did notice like several months ago, I can't remember exactly, that several channels started having crappy picture quality, and a rolling 'bar' of distortion going up the screen.

    I tell you what, if Tivo and DirecTV ever make amends and come out with an mpeg4 HD directivo, I'd go back in an instant. Maybe i'll change my tune is this dongle ever materializes, but I doubt it.
     
  9. cableguy763

    cableguy763 New Member

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    Oct 29, 2006
    Austin
    Sounds like you have a grounding issue going on at your house. You might want to get that checked out.
     
  10. warewolf

    warewolf New Member

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    Mar 8, 2002
    Fairfax, VA
    Apparently, repeatedly calling Cox's TV support and letting them enter notes into your account about how you're having problems ("Hey, I can't get discovery HD, what's going on") helps.

    Speaking to the billing department, the billing rep I spoke to pulled up their "normal" cable channel line up, and compared it to the "cable card" channel lineup. I said "Yeah, you'll notice it's a little different" to which she corrected me "No, it's a *lot* different!" She told me that she'd give me a discount for this month (which I took) but that she couldn't do anything permenant or reoccuring on the bill.

    I asked who could give me a reoccuring discount, and she said the loyalty department (read: customer retention) may be able to. The guy I spoke to was shockingly well aware of the situation, and we chit-chatted about the new "add on device" (his description of a tuning adapter) and how there were new two-way devices coming out (tru2way). I told him that both were still in testing/development and would be out in the "future", and that neither would help me in the here & now.

    He gave me a discount spread across 4 months. In four months, I'll call back and see if they've switched to "all digital" or have a tuning adapter ready.

    So the trick is to be persistant, convince the folks that yes, not being able to receive half the HD channels does mean that you're not getting all that you're paying for. Especially when getting your provider's cable box and/or DVR would raise your overall cable bill by $20/mo.
     
  11. jcaudle

    jcaudle Member

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    Aug 16, 2004
    Fairfax, Va
    Below is the Email I sent Cox Customer service (re: the turning adapter) about 2 weeks ago, and below it is their clueless reply. FiOS is near by digging, but not on my street yet.

    I am the owner of one Tivo System 3 and also a Tivo HD unit using cable card. With the impositon of Switched Digital Video (SDV) in the Fairfax we don't get the newer HD channels that have been added to the line up. Cable Labs is working with Motorola and Cisco in testing a Tuning adapter to be attached to the Tivo USB port to allow the tivo to be able to communicate with the head end of your system to be able to call up the newer channels. My question is when Cox Farifax will have the Cisco version of this adapter and by what means it will notify tivo owners when its availible. Thank you. Joseph J. Caudle



    Dear Mr. Caudle:


    Thank you for contacting our Cox Northern Virginia Online Customer Care Team.



    We are aware of the adapters for the Tivo units. Unfortunately, at this time we do not have any information available in regards to these adapters. Generally speaking any announcements we have to make are made on the bill each month in the What's New From Cox section of the bill. We apologize for any inconvenience this may cause.

    If you need additional information on other Cox products or services, please visit our web site at http://www.cox.com/fairfax We hope that we have been able to provide you with the information you requested. If we have not, or if we can be of any additional service to you, please do not hesitate to contact us again.

    My name is Pamela

    Thank you for choosing Cox Communications, Your Friend in the Digital Age!


    Sincerely,

    The Cox Northern Virginia Online Customer Care Team
     
  12. warewolf

    warewolf New Member

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    Mar 8, 2002
    Fairfax, VA
    I just checked my online billing. I don't see the discount. Or at the very least it's not being applied the way I was told it would be. Gotta bust out excel and do some math.
     
  13. rainbow

    rainbow Member

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    Feb 7, 2008
    I will await your report. I have Cox expanded basic analog right now, and am getting less and less happy with the analog option.
     
  14. deaddeeds

    deaddeeds Go Hokies

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    Sep 19, 2008
    Annandale, VA
    Warewolf - Let me know what you get and if you have a name at Cox, I am getting tired of not receiving all my HD programming that I am paying for.
     
  15. Revolutionary

    Revolutionary Too sleepy for TV...

    575
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    Dec 1, 2004
    Virginia

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