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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Kershek

    Kershek Member

    Oct 10, 2002
    Mesa, AZ
    After all that, I would ask for a different installer (one that's not so difficult to work with, hopefully), and start over.
  2. crazi4tv

    crazi4tv New Member

    Oct 31, 2008
  3. Rodney

    Rodney TiVo'd since 9/17/01

    Jan 26, 2002
  4. dmille6

    dmille6 New Member

    Aug 13, 2006
    the Cox technition just completed my TivoHD cable card.. i had to pay 55.00 for him to come insert a cable card, then call the main office to register it... something i could have easily done.. if that wasnt enough, after he installed it he then informed me cox doesnt support multi-cards so i had to rent two single cards a month 55.00 each, or just use one and only be able to watch or record 1 show at a time. i could use the cox cable box/dvr and be able to record two.

    nothing i can do about it, and thats how the cable company is, but i am disappointed.
  5. tivocrazy

    tivocrazy New Member

    Aug 19, 2003

    Are you sure it is 55 a month and not 50 for the truck roll and 5 each month for the single card. I pay 5 a month for each single. 55 a month seems a bit steep.
  6. Punker1234

    Punker1234 New Member

    Aug 28, 2009
    I've called my local cox rep here in Santa Barbara and they charged $59 to install and $1.99 a month, and they do have multi-stream cards.

    I have a quesiton though. Has anyone had luck with getting Cox to waive or credit the $59 back? Thats a bit steep!
  7. murraymh

    murraymh New Member

    Apr 20, 2008
    San Diego, CA
    That's BS...Cox here in San Diego does have M cards...mine was installed just over a year ago & it's been smooth sailing since then - they charge me $2 a mo for the card
  8. hillstrubl

    hillstrubl New Member

    Aug 10, 2006
    shouldn't as the card is paired to your account, not the tivo itself
  9. philp3

    philp3 New Member

    Sep 17, 2009
    I just had had my new Tivo HD setup with cox in Las Vegas. It's been pretty smooth so far. They inserted an M-Card.

    One thing I wish I had asked the guy. He had to go outside and do something with the wiring outside before installing the card. Any idea what he had to do?

    Did he put in some type of adapter or tuner?
  10. aztivo

    aztivo Member

    Feb 23, 2005
    This is incorrect the card is paired to the Tivo, so yes you will either need a truck roll or find a way to get to level 3 tech support
  11. lofar

    lofar New Member

    Mar 21, 2008
    Not in SB. They waived the fee once when they had to come out and replace a defective card. And once I managed to get them to re-pair a card over the phone to my tivo without a truck roll but that was like pulling teeth.
  12. LynnL999

    LynnL999 Member

    Oct 7, 2002
    If it was anything like mine it had nothing to do with the card install itself. Apparently they're required to check the wiring when they make a service call, and stick a tag on to indicate the last time service was done. When my cable card was installed, the guy replaced some cable and a splitter, and got rid of an unneeded splitter.
  13. Oct 2, 2009 #1853 of 2181

    Rodney TiVo'd since 9/17/01

    Jan 26, 2002
    I wish my original installer had done that. There was a trap on my line, which was the issue I wasn't getting about 18 channels. Tooks 5 trips for them to figure it out.

    BTW - I still don't get channels 764 and 765, which are Lifetime and Hallmark. They don't have a clue why, and since I don't watch those channels, it doesn't really affect me. Just upsetting not getting all the channels I pay for, and more upsetting that they cannot figure out why.

  14. roothack

    roothack New Member

    Oct 10, 2009
    Fairfax, VA
    I just got off the phone with Cox in Northern Virginia and the CSR says there cablecards only work with Series3 Tivo and not TIVO HD. I am unconvinced, and will probably call back later, but I was wonder if anyone has Cox in Northern VA hooked up to a Tivo HD
  15. stevesogge

    stevesogge New Member

    Oct 10, 2009
    Has anyone had any luck with trying to get Cox to lower or take off their fee? They want $75 to roll a truck to do 1 cablecard for my series 3. Needless to say this sorta negates the point of having one. Thanks.
  16. JimG19

    JimG19 Member

    Jun 30, 2005
    Somebody told you wrong. I have Cox in Hampton Roads and have been using a cable card in my TivoHD for several months with no problems.

  17. jcaudle

    jcaudle Member

    Aug 16, 2004
    Fairfax, Va
    The fees for truck rolls must vary widely around the country. Its $29.95 for them here in Cox Fairfax County in northern Va.
  18. av_dude

    av_dude New Member

    Mar 28, 2003
    Irvine, CA
    It's $50 for Cox here in Orange County. I did get them to waive the fee a couple of months ago. I had to ask to speak with a supervisor, but when I pointed out that I am spending over $150 a month, he waived this fee, "just this one time.":)
  19. insane42

    insane42 New Member

    Feb 8, 2006
    I waited forever and finaly bit the bullet. Cox in Phoenix was doing a free install thing for the week, so I took the plunge. Wasn't without its pain points, but we're up and running.
  20. deaddeeds

    deaddeeds Go Hokies

    Sep 19, 2008
    Annandale, VA
    I have both a Series 3 and TiVo HD in Fairfax. Call back and tell them you have a TiVo and need a Cable Card installation.

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