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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. tivocrazy

    tivocrazy New Member

    32
    0
    Aug 19, 2003
    Virginia...
    For what its worth, and it may not be worth anything...but here in southeastern virginia I had the same problem. When I reported to Cox that I was not able to transfer content to my computer they suspected the multi cable card in the Tivo. We swapped out the multi for two singles and the problem went away. Cox contacted Motorola (who supplies our cards here) and they were aware of the problem but gave Cox no timetable as to when they would fix it. I don;t care, two singles works for me.
     
  2. jcaudle

    jcaudle Member

    220
    0
    Aug 16, 2004
    Fairfax, Va
    They only seem to flag most of the HD channels with these Flags. Showtime for some reason isn't flagged here in Northern Va, the rest of the premium HDs are. TNT and other networks that were on HD prior to SDV are not flagged. HGTV is on HD, but not on its analog channel.


     
  3. LynnL999

    LynnL999 Member

    352
    2
    Oct 7, 2002
    Irvine,...
    Interesting... here, they don't flag anything but the premium channels and stuff like Amazon on Demand.
     
  4. tivocrazy

    tivocrazy New Member

    32
    0
    Aug 19, 2003
    Virginia...
    Same Here in Hampton Roads, VA
     
  5. ellinj

    ellinj Seems Very Friendly TCF Club

    12,361
    8
    Feb 26, 2002
    RI
    same here.
     
  6. Ink Noise

    Ink Noise New Member

    20
    0
    Jan 10, 2005
    San...
    Purchased my TiVo HD a week ago and set up an appointment to have an M-Card installed since of course there is no self-serve option for this. Cox - Santa Barbara charges $59.99 for the luxury. Fifty. Nine. Ninety. Nine. To slide in a card. And I thought the earlier posters in other markets who were charged $30.00 had it bad.

    With Cox Santa Barbara, there is no SDV in place just yet and the SA card works as expected. Nearly all channels save for locals and TBS are copy protected rendering TTG pretty much useless. But it still beats the SA 8300HD DVR by a mile. It's nice to be back with TiVo.
     
  7. tivocrazy

    tivocrazy New Member

    32
    0
    Aug 19, 2003
    Virginia...
    Wow..59.99. The installs have gotten expensive. Don't think my install was that much (in the 20's). Do you want to use TTG? Have you checked to see if 2 single cards eliminates they problem because that it is what control it (can't remember the exact bit) but my multi card had the problem but the singles did not.
     
  8. Aug 5, 2009 #1828 of 2181
    joycentucson

    joycentucson New Member

    3
    0
    Jul 17, 2009
    After my install here in tucson, 7-17-09, i wasnt getting all my chnls. Seemed to be chnls mostly that are also high-def chnls also, but also a 3 hbo & 5 cinemax. Altogether, tho, i was missing about 25 chnls.

    Like stated before, make sure ALL chnls coming in before tech leaves.

    I set up a service call and another subcontractor came out. My RF levels were checked first, under TA diagnostics, they were ok. Next DVR diagnostics checked, my TA signal was really bad - jumping between 0-45% - should be above 80% consistantley.

    Turned out the previous contractor (the b-team) installed a rinky dink cable jumper from my TA to the tivo, the a-team contractor said it's not the 1st time b-team has caused them probs and took cable for evidence!

    Now my TA signal is a solid 93%, so this cautionary tale could apply for someone out there, so i thought i'd put it out there :rolleyes:

    Regarding previous posts on copyright protected channels, seems like here in arizona they are flagging all chnls cept broadcast, yet back east and irvine, ca only premium chnls & VOD are flagged, hmmm

    Thanks to tivocrazy: 7-27 12:16PM

    "For what its worth, and it may not be worth anything...but here in southeastern virginia I had the same problem. When I reported to Cox that I was not able to transfer content to my computer they suspected the multi cable card in the Tivo. We swapped out the multi for two singles and the problem went away."

    Thank you, that's my next call to cox...then maybe the saga is over...
     
  9. Aug 5, 2009 #1829 of 2181
    LynnL999

    LynnL999 Member

    352
    2
    Oct 7, 2002
    Irvine,...
    FYI, about half a dozen new HD channels (including FX, Comedy Central, MTV) were made available to Orange County users this week -- but TiVo users are not getting them.
     
  10. Aug 5, 2009 #1830 of 2181
    Kershek

    Kershek New Member

    125
    0
    Oct 10, 2002
    Mesa, AZ
    Do tuner adapters allow TiVos to see VOD?
     
  11. Aug 5, 2009 #1831 of 2181
    ajwees41

    ajwees41 Active Member

    2,010
    1
    May 7, 2006
    Omaha,NE
    nope
     
  12. Aug 5, 2009 #1832 of 2181
    cpt09135

    cpt09135 New Member

    5
    0
    May 26, 2009
    No, just channels that are using Switched Digital Video (SDV). Hopefully when/if a Tru2Way Tivo comes out we can view VOD.
     
  13. Aug 5, 2009 #1833 of 2181
    BenderSD1

    BenderSD1 Soulless Land Whale

    68
    0
    Dec 27, 2002
    Las Vegas
    Just moved to Las Vegas and had Cox Cable installed. They came out on Saturday and set up my Series 3. I had to explain to the guy that the Series 3 needed 2 cards regardless of the type. Aside from that, everything went smoothly.

    The next day I realized I wasn't getting any HD channels other than the major networks. I called up Cox thinking that I hadn't asked for the HD package, but they said I should be getting them. Reboots and a few attempts on their side, and still no HD. So they rolled a truck today.

    This tech was pretty knowledgable (I still had to explain about the Series 3, though). He brought 2 cable cards with him and swapped out the first one. We waited for it to upgrade, and then he paired it. It worked, the HD channels were now coming in.

    He then repeated with the second cable card, but no luck. The second one didn't show the HD channels. He left and came back a bit later with another card, but this one had a physical issue and wouldn't insert properly into the TiVo. So he's scheduled to come back again tomorrow.

    I was trying to figure out the difference between the installation that worked and the ones that didn't. We did notice that, for the one that worked, when he plugged in the card, the upgrade went to completion before the card info screen popped up automatically. For the ones that didn't work, I'm pretty sure the info screen popped up before the upgrade was complete. It's either that, or the tech attempted to pair the card before the upgrade completed.

    Hopefully he'll bring a bunch of cards tomorrow and it'll work.
     
  14. ellinj

    ellinj Seems Very Friendly TCF Club

    12,361
    8
    Feb 26, 2002
    RI
    I know there is a few folks here in my area, does anyone know if Cox offers M-Cards in RI? I am about to add a tivohd. I have a series3 that is running great with 2 s cards.
     
  15. jleach8

    jleach8 New Member

    1
    0
    Feb 12, 2002
    Cumberland, RI
    Hey

    Cox is coming out to my house with cards for the 2 TivoHDs I recently bought. The rep told me they were m-cards. I'll let you know what happens. I'll also tell Mandar you say hi :)

    -Jamie
     
  16. Rodney

    Rodney TiVo'd since 9/17/01

    92
    0
    Jan 26, 2002
    Houston, Texas
    I just moved to North Kingstown. Tivo is shipping me 2 TivoHD's. Should be here Thursday! I called Cox, but the salesman didn't know if the cards were S or M (he admitted he didn't know what that meant). Please let me know if you actually received the M cards, so I can tell him how many to bring.

    Thanks,

    -Rodney
     
  17. ellinj

    ellinj Seems Very Friendly TCF Club

    12,361
    8
    Feb 26, 2002
    RI
    lol, awesome. give Mandar a kick instead.
     
  18. deaddeeds

    deaddeeds Go Hokies

    109
    2
    Sep 19, 2008
    Annandale, VA
    I am having my TiVo HD RMA'ed this week. Will I need a truck-roll to pair the M-Card with new TiVo HD?
     
  19. kevintheoman

    kevintheoman New Member

    4
    0
    Jun 27, 2009
    I had a similar experience a couple months ago.

    Somewhere on tivo's site (or on here maybe) is a how-to on not receiving channels. You basically go into tivo diagnostics and see if a channel is blocked or not.

    Basically, Cox was blocking my non-network HD channels. They had the wrong channel lineup. Just took a lot of me trying to convince them they had the wrong lineup. Once convinced all they did is flash down the new information and everything was fine.

    The original mistake is with how I ordered the service. I said "I want cablecard, digital service (with variety tier)." Needed to say "I want cablecard, digital service (with HD and variety tier)." Even though the HD is free.
     
  20. Rodney

    Rodney TiVo'd since 9/17/01

    92
    0
    Jan 26, 2002
    Houston, Texas
    Well, I am on day 2 and counting with Cox and the cable cards. Yesterday, the installer brings an M card, and it seemed to be a smooth transaction. Put it in, and he paired it, and checked that we were getting channels, even the premium HD ones. I did NOT have him check every single channel, he selected about 5 channels and everything looked good.
    Later in the afternoon, I noticed a grey screen on a channel. Then another. I counted 20 channels in the 700 numbering that I was not getting on TiVo. They were not premium channels, but ones like NFLHD, HGTV, , etc. I call Cox, they first send a signal to the card to make sure everything is open, but it doesn't fix the issue.
    The original installer comes out to see what the issue is, but doesn't have any cards with him to swap out. They setup an appt. for Saturday (today). Saturday comes, and about 1/2 hour after the time range for the installer to be here, I call Cox, and they let me know he is running late (really?). Another hour goes by, then the doorbell rings.
    This is a different installer, who has one M card, and he is set to replace it. He calls Cox, and they tell him that he cannot use that card. That is the only M card he has (What, are these things made of gold?). He does have two S cards in the truck. Out he goes, comes back in, and starts putting them both into the TiVo. I stop him, show him the instruction sheet that says you first put in 1, and after getting that to work you put in the next one. He doesn't really like me to tell him his job, I can tell. Anyway, the first card gives Cox an error at their end, and the 2nd card gives us an error on the Tivo, and now I have NO channels. He hangs up with Cox, and tells me that they will be back Monday, since he has no more cards. I said, can you just put the original M card back? He tells me no, that since it was taken off the account, it can no longer be used. I am now getting angry.
    The phone rings. I answer it, and it is Cox, asking to speak to the installer. I say, sure, but first, I want him to put the original card in and pair it with the system, so at least I have some channels for the weekend. She says, okay. I hand him the phone, and he talks for a minute, and I hear him say, "We can put the old card back?"
    They can, and they did. I am now back with everything working except for those 20 odd grey channels. TiVo keeps getting no signal on those channels. They will be back on Tuesday evening, and I asked them to bring a few M cards, not just one.

    Why am I writing all this. Not just for catharsis, but also to ask a question: I feel if the next cards do not correct the error, they are going to point to the Tivo HD as being the problem. What do I do at that point?

    Thanks for reading, and thanks in advance for any suggestions on how to handle the situation at this point.

    -Rodney
     

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