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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. gplm2008

    gplm2008 New Member

    2
    0
    Sep 17, 2008
    Cox in Hampton Roads has multistream cards. My two HD Tivos have one each and they work fine. $3.50 mo. ea.:confused:
     
  2. shabby46

    shabby46 New Member

    48
    0
    Aug 3, 2008
    Falls...
    when i had the install done back in august (falls church) the Cox guy said that they do have M-cards, but only a limited number, so unless somebody cancels and returns one, you are going to be stuck with the S-cards.
     
  3. Follow Who?

    Follow Who? New Member

    41
    0
    Jan 3, 2005
    Virginia...
    I'm in Hampton Roads as well. Do the cards works well, or are you having problems. I think I'm about to grab an XL, so I'm very interested. Thanks!
     
  4. Tel Janin

    Tel Janin New Member

    9
    0
    Sep 15, 2008
    Northern VA
    So the tech was out this morning with a single S card. It was his first CableCARD install, and he was a bit nervous. When I greeted him, he asked me if I was sure I didn't want their DVR instead... which I declined, of course. He came upstairs, I showed him the TiVo... and he said 'I need two cards, you've got two slots.' I explained that if he had an M-card, we only need one slot. He wasn't sure what kind of card he had. He went out to his truck and returned a few minutes later with a second card.

    He slotted the first card, it came up, and he called in to activate it. Apparently they activate the cards by the serial number on the card, and not the card ID from the CableCard ID screen. Go figure. After they got the hostID for the first card, he slotted the second card and had them activate it as well. It took a few minutes for the 'hit' to come through, and then I was able to tune correctly. We checked several channels on the both cards, and things were good. Tech leaves.

    So I get in and I'm tuning different channels, seeing everything it could do. The first card is working great, I can see the HD channels that aren't SDV. I go switch tuners, and start flipping through the channels... and the second card is only showing the clearQAM channels (the big four + PBS & CW). I go in and take a look - both cards show as authorized, but I look at the CableCARD info, and my first card has a newer firmware (???.3 from 2006 - at work at the moment) than the second card (???s2 2005). Additionally the second card doesn't agree on some of the detail values (0xffffff, which looks like a default). I gave support a call and asked them to check that both cards were entitled with services, and they told me they could rehit the cards. Then they said 'Wait, this was just activated less than an hour ago, we can't do anything, call back later.' **sigh** So I'll call them when I get home from work tonight and see whats up. The second card does appear to be getting the channel map, and can tune to the clear channels, just... isn't decrypting anything. Ahh, well.
     
  5. Tel Janin

    Tel Janin New Member

    9
    0
    Sep 15, 2008
    Northern VA
    I am writing to report SUCCESS! I followed up with Cox this morning re: my issues with my second S-Card in the previous post. They set up a same day dispatch, and the same tech who was out earlier this week came out again today. Today he was armed with the ever-elusive M-Card. We deslotted both S-Cards and slotted the M-Card. He went through activation with dispatch, and everything came up cleanly. I've now got a single M-Card, and can tune all the digital channels that aren't SDV. Now all we need is Cox to release the tuning adapter, and everything will be perfect.
     
  6. hokiethang

    hokiethang New Member

    25
    0
    Apr 21, 2004
    Herndon,...
    I just had a tech out today to fix a cable card channel tuning issue (long story) and they said the Tuning Resolvers were in Employee Alpha, which means, if the stars align we may see them within 6 months. Wooo!
     
  7. ziggy1122

    ziggy1122 New Member

    1
    0
    Apr 22, 2006
    Just had the installer finish installing the M-Card in my Tivo HD. Install was maybe 20 minutes tops. Install was in the Baton Rouge, Louisiana area.

    Recap on what I did to have a speedy install.

    • Upon receipt of my TiVo HD box I plugged it in and forced a connection to TiVo multiple times, until I got the latest software version. (probably took 4-5 connections and reboots as needed)
    • Ran through setup and chose a Cable Only install.
    • When asked if I had cablecards I answered (I'll get them later)
    • Contacted Cox and scheduled the install (they roll a truck)
    • Installer arrived and inserted the M-Card, went to Settings>Cablecard>cablecard decoder>Configure Cablecard 1>cablecard Menu>CableCard Status.
    • Installer used his laptop to pair the card and send the hits.
    • Continually refreshed this status page watching the information download
    • Did recieve and error, but installer did something to resolve it on his end
    • backed out of this menu all the way until the main menu, received a message that the cable input was configured
    • tested both tuners with premium channels (HBO, Showtime)
    • SUCCESS!
     
  8. carysb7478

    carysb7478 New Member

    24
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    Jun 26, 2007
    Gainesville, FL
    Got M-stream installed about 3 weeks ago, tech said they've probably done less than half a dozen of them in the whole area. $1.99/mo for the card, $29.99 for the install.

    I find the install fee a complete rip off since anyone who can setup a tivo themselves should have the brain to put a card in a slot, and was really pissed at the fact that it was "slipped" into my bill. I called Cox once before I got my tivo to make sure they had cable cards in my area and to find out the cost, and again to setup the appointment. Neither time anyone mentioned the install fee, much less the tech. It's not so much the amount, just the fact that no one ever mentioned it before hand.
     
  9. DonnoC

    DonnoC New Member

    2
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    Mar 17, 2008
    Is anyone in the know about when the USB SDV Tuner will be avialable in the Fairfax area?
     
  10. shabby46

    shabby46 New Member

    48
    0
    Aug 3, 2008
    Falls...
    I spoke to the cox guy on the phone last wednesday when I was having trouble viewing a few HD channels I was supposed to get and he said that he had no idea and they only find out a couple of days before the public.

    Its a shame though as us in the Fairfax area seem to be missing out on a lot more channels than most due to the SDV deployment up here. hopefully that means we will be some of the first to see the device though.
     
  11. hokiethang

    hokiethang New Member

    25
    0
    Apr 21, 2004
    Herndon,...
    They're on the network here, it's just a matter of time now.
     
  12. Oct 1, 2008 #1652 of 2181
    shabby46

    shabby46 New Member

    48
    0
    Aug 3, 2008
    Falls...
    I just called Cox and the woman had absolutely no idea what I was talking about. If I wind up missing out on one of these I will be quite angry.
     
  13. Oct 1, 2008 #1653 of 2181
    phetish

    phetish New Member

    18
    0
    Jan 29, 2005
    Tulsa, OK
    just a head's up...

    Cox in Tulsa, OK changed their channel lineup and moved all premium HD channels up to the 800 range.

    Need to do a channel list update to get Tivo to correct the channel #'s/
     
  14. Oct 2, 2008 #1654 of 2181
    menos

    menos New Member

    60
    0
    Nov 13, 2007
    Moore, OK
    Same thing here in the OKC market. I ended up calling Cox because 790 (HBOHD) wasn't showing up. All he could suggest was as truck roll. Later that evening I thought to check and see if the channel had changed and sure enough 800 was listed in the channel list page, but with no guide data. Later on I got the message about the update and everything's fine now.
    Ticked me off that the CSR had no idea that they had just moved their premium channels.
     
  15. Oct 2, 2008 #1655 of 2181
    Guanton

    Guanton New Member

    2
    0
    Sep 11, 2008
    San Diego
    I am with cox in San Diego. I have a Tivo HD with a multistream card installed that started having issues after 4 weeks. Tivo is sending a replacement unit. When I get
    the replacement will I have to get a cox tech to come out to "install" the cable card in the replacement Tivo? It seems to me the only thing the tech did the first time that I couldn't do was physically bring me the card. Since I already have a card I would like to avoid having a tech come out especially if it will result in another installation fee. Can I get the card paired with the new Tivo over the phone?
     
  16. Oct 2, 2008 #1656 of 2181
    phetish

    phetish New Member

    18
    0
    Jan 29, 2005
    Tulsa, OK
    On Wednesday, the tech who was correcting a botched cablecard install didn't even know that it had been moved. We were both looking for my HBO HD on 790 and trying to figure out why it wasn't working. Luckily I had my Cox DVR still connected due to the botched CableCard install and we figured out that it had been moved.

    <sarcasm>The level of communication at Cox is amazing. </sarcasm>

    However, Tivo DID already have the lineup change but hadn't pushed it out to everyone yet.
     
  17. Oct 2, 2008 #1657 of 2181
    phetish

    phetish New Member

    18
    0
    Jan 29, 2005
    Tulsa, OK
    It's possible, but the likelihood of a CSR knowing how to do it is pretty low - about on par with the sun going supernova in the next year :)

    Generally, the techs have access to better trained/more knowledgeable folks back at the call center who can do the pairing, activation, and validation.
     
  18. laxbluntz@gmail.

    laxbluntz@gmail. New Member

    2
    0
    Oct 16, 2008
    just got a tivo hd, had cox come and install cablecards, worked great until i repeated guided setup and then channels like usaHD, TNTHD all disappeared, so i called cox and they sent a pulse which once again fixed problem for a fex minutes. at that point had cox send out a tech. he arrived and proceeded to tell me some very interesting things:
    1. cable cards a going to be gone within the year......apparently cox sued fcc and won, so they are going bye bye
    2. cox and tivo are going to give birth to a coxtivo dvr box in the next 2 yrs...
    3. apparently cox can send encryption directly to tivohd...only issue is that technically the tivohd is cox's property until when you move or change service you have to bring tivo into cox to have encryption removed...
    4. Cox tech have absolutely no idea how to work with cable card.


    Christian
    Tivo HD
    SA 8300HD
    Cox Fairfax
     
  19. ajwees41

    ajwees41 Active Member

    2,006
    1
    May 7, 2006
    Omaha,NE
    I would say the tech has no idea what they were talking about. If Cox did infact sue the FCC and won wouldn't you think cox would have made an anoucement? The only cox property is the cable card.
     
  20. BuggyBoyVT

    BuggyBoyVT Siriusly Nutty

    354
    0
    May 4, 2001
    Millville, NJ
    That tech was completely and utterly full of BS.

    1) CableCard is not going anywhere (it was developed by CableLABS - a consortium put together by the MSOs), if COX even attempted to stop using CableCards on their own they would be sued by customers and the FCC so fast their heads would spin.

    2) There has been no formal annoucement of any TiVo/COX relationship. I am pretty sure COX would issue a press release to this effect before telling an installer!

    3) COX has no rights to your personal property. EVER!
    They only have the ability to send decryption information to THEIR CableCards, which the TiVo passes via their Coax RF to the CableCards. They have no ability to control the TiVo in any way, shape, or form.

    4) In general, yes.. COX is very disorganized in the CableCard department!
     

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