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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Sep 3, 2008 #1621 of 2181
    murraymh

    murraymh New Member

    24
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    Apr 20, 2008
    San Diego, CA
    ask (insist) cox for the m card...you only need 1 card for each tivo, so you'll save a few bucks on installation & monthly fees

    that's how I went in San Diego a month ago & all is well
     
  2. Sep 3, 2008 #1622 of 2181
    lofar

    lofar New Member

    1,471
    0
    Mar 21, 2008
    I wish, they don't have M cards here. I've asked several times and even this time when I called to setup the appointment the guy just assumed I needed two, i had to correct him and tell him 4. Which is kind of wierd, because I know that we're now tied in with the San Diego site somehow. Last year or so they moved all their customer service and support and even a lot of equipment down to San Diego, their site up here is little more than a shell these days.
     
  3. Sep 7, 2008 #1623 of 2181
    lofar

    lofar New Member

    1,471
    0
    Mar 21, 2008
    Just an update on my install with Cox. Tech showed up and ended up installing M cards, apparently there is a pretty large disconnect from the customer service phone jockies and the field techs. The tech spent all of about 15 minutes installing the cards on both of my Tivo's with no problems at all.

    I did have a bunch of channels disappear on me, but it was apparently because one of the idiots along the way decided I no longer wanted any of my digital services and removed them from the account.. That was resolved quickly over the phone, i now get all cox channel tiers including all HD channels.

    I am very, very happy with my Tivo. Should have done this months ago. :)
     
  4. Sep 7, 2008 #1624 of 2181
    jfranklin

    jfranklin CSR, Cox Hampton Rds

    39
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    Oct 2, 2006
    Chesapeake, VA
    I spent my first three years with Cox as a field tech and these last two as a "phone jocky" and if it's run on your side of the country like it is here then I can tell you that you don't know the half of it. If you think that's bad it's the disconnect between sales and technical that should really scare you.

    Though I have a feeling it's like that with any company that does this kind of thing. Each department is trained differently by different people with different end goals in mind. That kind of thing is hard to change.

    Glad to hear it went well in the end. Sure it's not my market or "my people" but it is my conpany for better or worse, and I hear far too much of the bad. So any story about it going right makes me happy.
     
  5. Sep 8, 2008 #1625 of 2181
    BuggyBoyVT

    BuggyBoyVT Siriusly Nutty

    354
    0
    May 4, 2001
    Millville, NJ
    Is anyone having any problems in the OKC market (particularly Yukon)?

    A tech (very good one) and I have probably spent about 10 hours now in 2 day going between M cards and S cards in two of my TiVo HD's and keep having issues.

    The M cards would show as authorized (CP Auth Received), but could not decrypt any encrypted channels (3 or 4 different M cards tried).

    The S cards (we've been through about 6 so far) show as authorized (CP Auth Received), but some channels (HD channels mostly) STILL will only show a black screen.. while other encrypted channels will appear.

    I've had tech support send all the repairing and hits they can.. Nothing changed. I am beyond frustrated and about to give up my TiVos to just go to Cox HD DVRs.. Something I REALLY do not want to do because I HATE Scientific Atlanta boxes, and I will loose all the add'l TiVo features. Not to mention a lot of money i've already spent into the TiVo's.. but I am getting to my end point on this.

    My signal levels are fine, all the right info is on my COX account (according to many dispatchers and tech support people), and NOTHING SEEMS TO WORK!

    Any response would be greatly appreciated!!
     
  6. Sep 9, 2008 #1626 of 2181
    Roderigo

    Roderigo New Member

    531
    0
    Mar 11, 2002
    Brookdale, CA
    "CP Auth Received" is not the same as "authorized." "CP Auth Received" means the cards are properly paired, so if appropriately authorized (a separate step), you'd be able to see copy protected (non-0 CCI) content.

    On the cards, you need to check the CA screens, which say whether the card is authorized for the currently tuned channel(s).

    Check these two tivo articles. They may provide you some help:

    http://www.tivo.com/setupandsupport..._CableCARD_Activation_and_Channel_Issues.html

    http://www.tivo.com/setupandsupport...troubleshoot_using_CableCARD_MMI_screens.html
     
  7. Sep 9, 2008 #1627 of 2181
    BuggyBoyVT

    BuggyBoyVT Siriusly Nutty

    354
    0
    May 4, 2001
    Millville, NJ
    The M cards would pair, but would not show Ready where thwy should have.

    The S cards hide these diagnostics screens, but other encrypted channels DO appear.

    Its almost like COX is running SDV on its HD channels but no one is aware of it!

    Its very much like how my TiVos would acrt when I had Cablevision and VOOM channels were moved to SDV. Except with Cablevision, their M cards worked!
     
  8. DrAV123

    DrAV123 New Member

    6
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    Sep 12, 2008
    Had Cox Cable come out last night and install a multistream card in my HD TiVo. Had problems with receiving HD channels higher than 718. I thought it was something back at the office but the cable guy boosted my signal (still not working) and then replaced the card with another. Success! However he related that it wasn't switching the cards it WAS the office, they forgot to check a box on the Computer that would allow access to channels higher than 718. I still think that they will charge me to for two cards. The multistream card is to save physical space and reduce inventory costs. Cox will still end up charging for 2 digital streams. The whole cox chinese menu of pricing is designed to confuse customers and makes it impossible to figure out how to get what you want at the lowest cost. :eek: But that is why they design it that way... just like the wireless phone companies design their plans.
     
  9. will592

    will592 New Member

    25
    0
    Jan 4, 2007
    I just got a letter in the mail today from Cox. They told me that they missed their SDV rollout on July 1 and that they were going to go live on Oct 11. They specifically offered Tivo HD and Tivo Series 3 owners with Cable cards a HD DVR at the same $2 per month price for 6 months. They said that the usb dongle will be available sometime this year and they will be made available free of charge to cable card customers. I'm not sure how I feel about this...but I thought I'd post here about it.

    Chris
     
  10. lament

    lament New Member

    86
    0
    Jul 5, 2005
    San Diego, CA
    If you don't fill out your profile and you don't mention it in your post, we don't know where you live (which might help others)..
     
  11. ElPuerco

    ElPuerco New Member

    79
    0
    Jul 12, 2003
    Norman, OK
    BuggyBoyVT - I live in Norman, and gave up on CableCard early this year. I keep checking in here to see if it's been fixed, but I'm guessing not. I got fed up with the "disappearing channels" issue, and switched to the Cox DVR. BIG MISTAKE. It's not even in the same league as TiVo, in my opinion.

    We got rid of the Cox DVR and have our TiVoHD set up with basic, analog cable (no cablecards) and an HD antenna. TiVo neatly blends the two inputs into one channel grid. That's working well for us, and we're satisfied to stick with that until we see this whole CableCard fiasco has been resolved for at least several months.
     
  12. menos

    menos New Member

    60
    0
    Nov 13, 2007
    Moore, OK
    I'm in Moore, OK. I had to have my CC's replace a few months back. It took about 12 mcards before I finally got one that worked great. So far no problems at all with this one. The disappearing channels problem has been fixed with the newest mcard firmware, we get all the channels (no SDV here).

    We finally figured out the problem I was having with the cards not working. According one of the managers or senior techs in the NOC, when the local MSO receives their cable cards they 'check them into' their system into one of two modes. One mode is for their cable boxes(two way mode) and one way is for other devices (one way mode, tivos,tvs, etc). Once the card is in one mode it can't be switched. If it can, no one at the local office knows how or is willing to make the switch. Unfortunately when the techs grab cards, they don't know what mode they were checked in as.
     
  13. Tel Janin

    Tel Janin New Member

    9
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    Sep 15, 2008
    Northern VA
    I just got my new TiVo HD XL, and now I get the joy of going through cablecard fun with Cox/Fairfax. Here's hoping!
     
  14. TheLongshot

    TheLongshot New Member

    66
    0
    Jun 15, 2008
    The good thing is the techs in Fairfax seem to be knowledgeable and seem to have a lot of experience installing CableCards.

    Do let me know, tho, if they can get an M-Card to work, because they were never able to at my place. I'm still running on two S-Cards and now that my free credit has run out (due to scheduling snafus), I'd like to eliminate the extra fees.

    Jason
     
  15. Tel Janin

    Tel Janin New Member

    9
    0
    Sep 15, 2008
    Northern VA
    Well, my install is scheduled for tomorrow morning, so I'll let you know.

    When I spoke with the CSR, he insisted that they don't use / support / sell / anything M-Cards. Only S-Cards. I told him I was fairly certain that they had M-cards, so he offered to check - but came back to the phone 5 minutes later saying only S-Cards still. *shrug* When the tech is out tomorrow, I'll ask him about it.

    On the plus side, they didn't give me any grief at all on the CableCARD order. I spent 30 seconds in the IVR, 3 minutes on hold for a rep, and my conversation went something like this:

    Me> I'd like to add a CableCARD to my account
    Him> Sure thing!

    No upsell to their DVR service or anything, for which I am grateful.
     
  16. ChrisMc73

    ChrisMc73 New Member

    96
    0
    Dec 27, 2006
    Oklahoma...
    I'm in Oklahoma City (NW), and I've had my Tivo and cable cards for maybe a year and one half now, but I'm not really happy with it. I have issues all the time...poor performance when just switching channels seems to be my main issue. Who knows how old my cable cards are and what version of firmware etc...I had issues in the beginning with the installers getting them working and finally got these working and have been afraid to touch them or do anything with them since they basically work. The firmware I think is from 2005!

    I like the Tivo interface and all, but its not that big a deal to me to overshadow performance and such, I've wanted to look into ATT UVerse, but its not available to my address yet, and the COX DVR isn't that great as all know...
     
  17. nemein

    nemein New Member

    107
    0
    Jul 2, 2008
    Good luck... personally I just dropped Cox and picked up FIOS since about 1/2 the HD channels were unavailable due to the SDV issue (which FIOS doesn't use AFAIK).



    Regarding the cards themselves, I know for a fact they at least had M cards since the first two times they came to my house to hook up the Tivo is was w/ M cards and it didn't work... at all. From reading here I finally called them back and asked for the S cards and those "worked" (again w/ about 1/2 the channels inaccessible).
     
  18. Tel Janin

    Tel Janin New Member

    9
    0
    Sep 15, 2008
    Northern VA
    Oh, I'd order FiOS in a heartbeat. They've got fiber down on three sides of my townhome community, and from what I hear from the maintenance guys, some of the townhouses have FiOS already. I'm still showing up as not available. It's very frustrating - but what can you do?
     
  19. TheLongshot

    TheLongshot New Member

    66
    0
    Jun 15, 2008
    The CSR is wrong. I know because the techs were in my house for a couple of hours trying to get a couple of M-Cards working before they finally gave up and put in a couple of S-Cards.

    Jason
     
  20. wierdo

    wierdo New Member

    379
    0
    Apr 7, 2002
    Arkansas, US
    The UVerse DVR seems to have many of the same problems the Cox DVR does, according to my friend. She doesn't care much..I'd be driven nuts by it not recording shows, recording repeats, etc. At least it's not so slow.
     

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