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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. JayBird

    JayBird New Member

    Jan 25, 2003
    Gilbert, AZ
    I'm with Cox in the Phoenix area. I installed 2 cable cards, on M-card in my TiVo HD, and one S-card in my Pioneer Plasma.

    Installation was a truck roll fee of $30 (or was it $35?) plus $15 per cable card.

    Cost for the cable cards is $2/mo.

    Cost for "digital gateway service" went up from the original $5 when I just had a digital cable box to $7. The extra $2 was because I had an "additional outlet" hooked up for digital service. Trying to argue that both the TiVo and the TV were connected to the same outlet (i.e. the same jack) not separate outlets got me nowhere. It's apparently more of a "per device" than "per outlet" charge. It is my understanding that if you have two cable cards in a single device, such as an original Series 3 TiVo, or the case of 2 S-cards in a TiVo HD, they don't charge the additional outlet fee.

    Fees in other markets vary widely, even with the same cable company.
  2. Shawn95GT

    Shawn95GT Tivo, in HD!

    Oct 7, 2005
    Phoenix, AZ
    don't worry - your bill will vary greatly for a few months.. then it stabilizes

    I don't think my bill was the same/predictable for about 6 months. I argued about the 2 gateway fees and it eventually went away.
  3. cagnew

    cagnew New Member

    Sep 18, 2006
    Does anyone know where I can access the SA firmware version info? I cannot locate this.

  4. JayBird

    JayBird New Member

    Jan 25, 2003
    Gilbert, AZ
    From another thread...

    Those of us in AZ with M-cards currently have the version 301 firmware, which is what's causing all the partial recording issues here for everyone with a TiVo HD. Those outside of AZ may have a different firmware version.
  5. RumDrinker

    RumDrinker New Member

    Aug 23, 2008
    If you have had a recent CableCard install within Fairfax, VA area...

    Can you please post whether Cox is using S or M cards, and what manufacturer they are? How was the experience? I'm getting a Tivo HD DVR and hoping that M-cards are used as I'll then only need one of those for both digital tuners within the tivo (multi-stream). I'm hearing conflicting stories between the techs and sales regarding how many cards are required - and of course I can't help them if they don't know what card type they're using. :)

  6. jdos

    jdos New Member

    Feb 1, 2008
    I got my new Tivo HD last week and set it up on Saturday. Today I called Cox to order the cable card(s). The nice lady that answered the phone told me that I wouldn't be able to receive HD channels with a Tivo HD with a cable card! I only want to receive the "Expanded" HD channels. Has anyone else tried to order cable cards in the Ocala/Gainesville, FL area?

    Also, I did a channel scan with the Tivo HD and it found the 6 "Limited Basic" HD channels. But the Tivo shows no schedules for those channels. Is that because they need to be "mapped" to the standard Cox channel numbers?
  7. shabby46

    shabby46 New Member

    Aug 3, 2008
    I had mine installed back in july and the technician said that the M cards are limited so they rarely have any. I got two S cards instead and have not had any problems with them. The sales woman told me that it looked like I only needed one card when I was on the phone with her, so I assumed that they used M's but when the guy showed up he had two with him. He asked how many I wanted before the install though. It took about 30 min to an hour, but a lot of that was letting the 9.4 update install since I actually had the tech over right around when it was released.

    I want to say the cards are motorola, but I do not know why I think that. It could be wrong.

    A quick heads up though in case you were unaware, the tech told me that "a few" of the HD channels were SDV so I would miss out on them. What he actually meant was that 22 of the 40 are SDV so I would miss out on over half of them, along with any of the non-hd channels which are now SDV. Ive managed to survive on hopes that the tuning adapter would be here soon, but its getting rough.

    This is all in Falls Chuch by the way
  8. HarryG

    HarryG New Member

    Apr 1, 2005
    I live in Gainesville, and have service with Cox. I have two TIVO HD DVR's, both with a single M card. I continue to receive all Cox SD and HD channels except VOD (Channel 1 and Channel 700.)
  9. jdos

    jdos New Member

    Feb 1, 2008
    Thanks for the reply. I will call them again. Did you have any problems when you called to order the cablecards?

    Do you mind if I ask what you are paying per month for each M card?
  10. ellinj

    ellinj Seems Very Friendly TCF Club

    Feb 26, 2002
    I seem to recall that there were a few other Cox Rhode Island users here. Anyone having difficulty with AMCHD on channel 750. It is the only channel I am not receiving. Everything else is good. Cox wants to send a service tech but I know that is going to be fruitless.
  11. murraymh

    murraymh New Member

    Apr 20, 2008
    San Diego, CA
    I'm here in San Diego

    When I called Cox for the install om my tivo hd I asked for an M card, which is what the installer bought - just 1 of them...but the install went just about perfect, and it's still the case some 3 weeks + later

    no SDV issues (so far) here with Cox in San Diego
  12. shabby46

    shabby46 New Member

    Aug 3, 2008
    Are there any other Cox Fairfax users out there? I keep reading about all of the changes that SDV is causing on other systems (TWC, Cablevision, even cox in different locations) and I have yet to see anyone as screwed as myself. I assume that there is nothing wrong with my box and that Cox up here has just gone crazy with the SDV, but I want to make sure.

    Right now, among all of the SDV channels, I am missing out on approx. 22 of 40. Not to mention any SD channels like sundance. Over half of the HD is gone now! I admit I do not care about lifetime HD for example, but it seems that everyone else is missing out on one or two and maybe some SD channels like MTV musica or whatever.

    I really find this to be quite unacceptable and I am not sure what I am going to do about it, but I just want some input as to if anyone else is in the same situation.

    p.s. I am not the biggest NFL fan, but to put NFLHD on SDV as the season is about to start is just wrong. especially when they start broadcasting some of the games.
  13. will592

    will592 New Member

    Jan 4, 2007
    Just thought I'd post a comment here about a positive experience with cox (in phoenix) and the cable card situation. We have never been able to order Pay-Per-View with our cable card. When the cable company would send the 'hit' to unlock the ppv channel, it would crash the cable card and the tivo would die, needing a reboot. Well, some combination of tivo and multi-stream firmware update has fixed the problem. I ordered ESPN gameplan today and it worked flawlessly. I was so scared that it would kill my tivo that I set up a computer in my living room and had a video stream from yahoo going as a backup (we had company coming over to watch football). Well, it was unnecessary and it worked like a champ. I know this isn't 'earth shattering' news but it means that things are getting better. Just thought I'd throw out some positive experience here for people wondering.

  14. BrianAZ

    BrianAZ Back on the wagon

    Aug 13, 2007
    Chandler, Az
    They're not offering a free preview are they? When I tried to get the hockey package last season, the order went through just fine but the day the free preview ended, I could no longer view it via the Tivo and after much argument, Cox gave me a "free" DVR to watch hockey on. I have free in quotes because I had to call them each month and get them to remove charges that should never have been there since it was "free". Each month they said they fixed it, but each month the charges were there again. Returned it the day playoffs moved to regular channels.
  15. whafro

    whafro New Member

    Oct 10, 2001
    You're not alone (I'm in Falls Church on the Fairfax system), but it's not all SDV, apparently.

    According to some previous posts, which I think are in this thread, the Fairfax office just doesn't turn on most of those channels for CableCard subscribers. They're apparently not actually SDV channels. I've been playing phone tag for two months now with Cox's VP of Community Relations trying to get an answer (and a "why").

    But yeah, I get 703-720 (except a couple in there, like CNNHD), but nothing above that.

    My building seems to be the last one in Falls Church City that hasn't been hooked up for fios, but when it is, I see no reason why I'd be sticking with Cox. Maybe that'll change with the tuning resolver, or with someone at the Fairfax office getting a clue, but it seems unlikely.
  16. ksalwitz

    ksalwitz Member

    Oct 24, 2004
    Gilbert AZ
    Hey Brian,
    I had the hockey package last season. no problem. not sure why you had issues. I got the "half season package" because we missed the discounted full season package. one service guy that seems to be the area expert tech on tivo/cable cards and the supervisor for the techs in our area (jesse?) told me it should work fine and it did. I'm originally from Philly and it's the only way i get to see my Flyers :D. i received all of the games on all the appropriate channels.

    BTW i got my firmware upgrade like everyone else and have had zero problems since. I checked it the morning everyone reported the upgrade and it was there. We've tried recording a whole bunch o' stuff, two programs at the same time etc. Not one problem or error. When they originally came out to install the first card back in January, they did a lot of work boosting the signal. They worked at the box on the corner outside, the box on the side of my house and went through the attic and re-routed some of the lines. This was the senior tech again that told be i'd be able to get the hockey. He improved the signal strength considerably. This may be why i'm not getting any of the grey/green screen issues that some folks are.

  17. BrianAZ

    BrianAZ Back on the wagon

    Aug 13, 2007
    Chandler, Az
    I can't stand how everyone gets different answers from them. If they implement SDV though as they say they're going to, I don't imagine it will work this season?
  18. Sep 1, 2008 #1618 of 2181

    phnxhrt New Member

    Sep 1, 2008
    Looking to setup my S3 on Cox with cable cards but was holding off after reading this thread on the troubles in Phx, but looks like there might be a light at the end of the tunnel? Remember the guy that came out to your house as I am in QC right next to Gilbert.


  19. Sep 2, 2008 #1619 of 2181

    ChrisMc73 New Member

    Dec 27, 2006
    How can you tell if you have the newest firmware for your cable cards?
  20. Sep 3, 2008 #1620 of 2181

    lofar New Member

    Mar 21, 2008
    Getting two Tivo units from the woot deal hooked up this Saturday. Cox in my area (Santa Barbara/Southern Cal) charges $59.00 for the truck roll for up to two cable cards, and an additional $10 for each cable card after that. Kind of $$ IMO for something a chimpanzee can do. Cards are also $1.99/mo each and they won't give me the first one free.

    Here's to hoping the guy does a good job on saturday with two Tivo HDs.

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