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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. ChrisMc73

    ChrisMc73 New Member

    96
    0
    Dec 27, 2006
    Oklahoma...
    I found the CableCard Menu and see that the SA CableCARD Diag Screen shows me an OS Build from 2005, thats quite old... how can I get new cards or update the OS builds?
     
  2. JayBird

    JayBird New Member

    163
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    Jan 25, 2003
    Gilbert, AZ
    She got a smoking deal on a new 50" Pioneer KURO Plasma HDTV (PDP-5010FD) on a closeout for almost 50% off MSRP (it has recently been replaced by the PDP-5020FD, which doesn't have a cable card slot). Being a long time TiVo fan (TiVo is big in my family), once she had the new TV on its way, she wanted a new TiVo that did HD. I explained to her all the outstanding issues and all the potential things that Cox could screw up, with the theory of having her prepared for a worst case scenario, and she still wanted to take the plunge to get a TiVo HD, accepting that things may not go smoothly, and that there may be issues that will need to get resolved. My sister and I are both early adopters of technology, so we know what comes with the territory, and what issues we might have to endure, so she was prepared for all that happenned. That being said, I would have advised most other people not to do it until things are more stable.

    My point of writing the prior post is that regardless of my sister's tolerance of these sort of issues as an early adopter of technology, this is still a totally unacceptable customer experience that is giving both TiVo and Cox a really bad reputation.
     
  3. saibari

    saibari New Member

    204
    0
    Jan 11, 2008
    Ahwatukee...
    Wow, a Kuro--that's supposed to be one of the best HD plasmas out there--kudos to your sister! Her situation is very different from most Phoenix/Tucson area TiVo HD consumers. She made an informed decision (thanks to you, not TiVo or Cox)--the rest of us were bamboozled! :mad: ...

    If you agree to be a beta tester, you accept that working out the kinks comes with the territory. And, correct me if I'm wrong, beta testers usually don't pay for the privilege. I'm sure Phoenix/Tucson area TiVo HD/Cox customers never dreamed we'd be paying big bucks to be unwitting beta testers!! :mad: So yes, I agree with you completely--this is totally unacceptable!
     
  4. ChrisMc73

    ChrisMc73 New Member

    96
    0
    Dec 27, 2006
    Oklahoma...
    For the S3 using Cox SA Cards what kind works the best? S-Cards or M-Cards?
     
  5. saibari

    saibari New Member

    204
    0
    Jan 11, 2008
    Ahwatukee...
    I have a TiVo-HD, so I don't know if the situation might be different for Series 3 TiVo's. My experience was that when using 2 s-cards (as I initially did) caused moderate to severe audio/video synch problems, making some shows virtually unwatchable. The M-card has caused intermittent signal drops resulting in partial recordings. At its worst, this signal-drop problem (for me) is a different yet equally aggravating evil as the A/V synch problem. However, a lot of the time the signal-drop isn't as bad as the A/V synch problem. So that's why I've decided not to go back to two S-cards. ... PLUS, some have reported the same signal-drop problems with the S-cards, though it appears to be much less common...
     
  6. moyekj

    moyekj Well-Known Member

    11,143
    32
    Jan 23, 2006
    Mission...
    From various accounts I have heard you are better of with S-Cards if you can get hold of them since they are more mature (hardware & firmware), and you need 2 regardless of the type for an S3. Also keep in mind when S3s were first released there were not even M-Cards available to test with at the time, so most/all testing was done using S-Cards.
    Problem is SA/Cisco & Motorola have stopped producing S-Cards so they are getting harder to find as any new stock ordered by cable company are all M-Cards.
     
  7. ChrisMc73

    ChrisMc73 New Member

    96
    0
    Dec 27, 2006
    Oklahoma...
    What version of the SA S-Cards are they? Meaning I'm wondering if I have some old out of date cards? How can I see all this information and what models are new etc...I have two S-Cards I guess, as I've never requested M-Cards. I did see the OS on the cards was from 2005...so I'm assuming I have old hardware.
     
  8. ChrisMc73

    ChrisMc73 New Member

    96
    0
    Dec 27, 2006
    Oklahoma...
    Funny you'd think the newer cards would be better?
    So the current S-Cards I have are probably better? Even with firmware or OS that is old?
     
  9. saibari

    saibari New Member

    204
    0
    Jan 11, 2008
    Ahwatukee...
    I'd say that if you're experiencing significant problems with your current cards, you should swap them out for new ones. My experience has been that this solves the problems... temporarily.

    When the problem gets bad again (lots of partial recordings), I swap the card out again. Right now, after my last swap (last Friday) my signal-drop problem is minor (knock wood!)... hopefully it won't get worse, but prior to the swap I had no reception on some channels and the channels I did receive were severely tiled.

    If, however, your current level of difficulties are tolerable (that is, they don't greatly affect your television viewing or recording), then I'd stick with what you've got...
     
  10. ChrisMc73

    ChrisMc73 New Member

    96
    0
    Dec 27, 2006
    Oklahoma...
    Looking into ATT Uverse...
     
  11. moyekj

    moyekj Well-Known Member

    11,143
    32
    Jan 23, 2006
    Mission...
    Doesn't work with your S3 so look no more if you still want to use your S3.
     
  12. ChrisMc73

    ChrisMc73 New Member

    96
    0
    Dec 27, 2006
    Oklahoma...
    I know this, I'm looking into it and would sell the S3. The menus are very smooth and very fast and very cool looking, I will have to play with the DVR features and compare. I'm growing tired of changing channels and waiting for a few seconds only to get black screens, and when I do tune in a channel usually the sound skips for a few seconds or so.

    I haven't witnessed these issues on Uverse. Just weighing my options.
     
  13. ChrisMc73

    ChrisMc73 New Member

    96
    0
    Dec 27, 2006
    Oklahoma...
    I've been a big Tivo fan, but it seems I've just had too many issues with the CableCARDs and thats obvious with the amount of threads on them! So I'm going to look into going with what was made to work...
     
  14. moyekj

    moyekj Well-Known Member

    11,143
    32
    Jan 23, 2006
    Mission...
    If you go by this forum alone then you have a distorted picture of reality as people having problems will post but others with no issues seldom post to say so. Both my S3s have been nearly flawless so far. Granted a lot of it depends on your local cable headend. Some headends seem to have a lot more problems than others.
    Nothing wrong with looking at alternatives and covering all your bases though. (Personally I wouldn't touch UVerse because of bandwidth restrictions, mpeg4 re-encoding and other issues that have been covered in this and other forums).
     
  15. saibari

    saibari New Member

    204
    0
    Jan 11, 2008
    Ahwatukee...
    Well, the problems are widespread in the Phoenix/Tucson area such that we even have a dedicated thread for our area! However, I understand that not all areas of the country are experiencing these issues, which seem to be prevalent with Scientific Atlanta cards. I don't know how widespread the problems are in Oklahoma...
     
  16. delgadobb

    delgadobb Member

    109
    1
    Mar 6, 2004
    Las Vegas, NV
    Question for those in Las Vegas ...

    I'm moving to Vegas from Chicago in early-mid October. I called Cox in advance to ask about packages/cable options/Tivo HD/etc. The rep told me analog is & will continue to be available for my existing TIVOs (3 series 2, 2 Toshibas). I asked about HD service since I want to purchase a TIVO HD with Lifetime service when I move; she said they only have S-Cards & they cost $1.99/mo (maybe it was $1.95, in my head 'two bucks' registered).

    Here's the rub, though. She said I'd have to pay a 'digital gateway fee' of $4.95/mo for each outlet receiving digital channels that isn't using their cable box. Isn't this what the Cablecard issue & legislation was supposed to eliminate? I told her that was excessive & would limit my spending with Cox. Her response was that it was still cheaper than getting their cable box for $10.95/mo. Well, no it's not. I don't know about their regular cable boxes, but their DVR definitely has dual tuners. She confirmed I'd have to pay for two cable cards & two digital gateway fees to take full advantage of the two tuners in the TIVO HD (or Series 3). That's $4.95 times two plus $1.99 times two, or roughly $14.00 per month to use a TIVO HD. Hah. And I want to get two of them ...

    I noticed doormat mentioned having a M-Card, do others in Las Vegas have this? My concern is whether the rep really knew her stuff. I'd like to set up my install in advance & have it set up as soon as I get there. My gut tells me M-Cards have to be available. Plus, am I really gonna get stuck with paying 5 bucks per tuner for access to digital channels? What about HD?

    My fear is that Cox Las Vegas won't be much better than RCN or Comcast here in Chicago, which have both sunset analog service so I can't use my TIVOs. (Well, not without getting their cable boxes, using the TIVO redirector/adapter & paying exorbitant fees. No thanks, I'll wait.) The rep quoted a bunch of fees that might hit me (service/install/add'l outlets/etc) - really, in my case it shouldn't be much, as the house I'm buying has a smart box with all the cable centralized to that box, along with network wiring. In theory, my hookup ought to be fairly simple ...

    The way things are going, I have a feeling I'm only going to be signing up for analog & just keep my existing TIVOs. Cox has a statement on their web site about keeping analog active for three years beyond Feb. 2009, so maybe I'll have to be patient about digital cable and/or HD channels. Analog will satisfy most of my needs just fine, but I'd like to get a new TV & get access to HD channels without feeling like I'm being kitchen-sinked with fees.

    Any advice and/or responses appreciated. Thanks.
     
  17. murraymh

    murraymh New Member

    24
    0
    Apr 20, 2008
    San Diego, CA
    Just my experience with Cox here in SD:

    I've used a Tivo series 2 for more than 3 years now & loved it. But with my new big beautiful 50" plasma it was time for hi-def. That meant getting this new hi-def Tivo, & I was somewhat worried because of all the cablecard issues that some people have been having.
    Well things went off just about perfect...the Cox cable guy came when they said they would, he installed the single multi-stream card, went thru some setup procedures, then called the office for them to do their authorization thing...and nothing - just a black screen. Called again spoke to somebody else - they did something & bang every thing was there in BEAUTIFUL HD. The whole thing took about 1 hour
    So to sum up: 1) HD is super...it's such a bother to watch standard def now,,,and
    2) Tivo is still the best DVR out there. It's features, convenience & ease of use put it at the top of it's class.
    Help other customers find the most helpful reviews
     
  18. murraymh

    murraymh New Member

    24
    0
    Apr 20, 2008
    San Diego, CA
    Just my experience with Cox here in SD:

    I've used a Tivo series 2 for more than 3 years now & loved it. But with my new big beautiful 50" plasma it was time for hi-def. That meant getting this new hi-def Tivo, & I was somewhat worried because of all the cablecard issues that some people have been having.
    Well things went off just about perfect...the Cox cable guy came when they said they would, he installed the single multi-stream card, went thru some setup procedures, then called the office for them to do their authorization thing...and nothing - just a black screen. Called again spoke to somebody else - they did something & bang every thing was there in BEAUTIFUL HD. The whole thing took about 1 hour
    So to sum up: 1) HD is super...it's such a bother to watch standard def now,,,and
    2) Tivo is still the best DVR out there. It's features, convenience & ease of use put it at the top of it's class.

    this 4 days ago & all is well
     
  19. delgadobb

    delgadobb Member

    109
    1
    Mar 6, 2004
    Las Vegas, NV
    One more question - how much are TIVO HD and/or Series 3 users everywhere paying for your cable cards? What additional fees are you seeing, if any? (Like the $4.95/tuner digital gateway fee I mentioned above - $10 extra for two tuners on top of programming fees & upgrades is a bit much IMHO.)

    What about HD? Is that included in your upgraded/digital/premium package? Or are you paying extra for those channels?

    Thanks for any & all replies ...
     
  20. ehardman

    ehardman Member

    159
    0
    Feb 18, 2004
    Kansas
    You should only have to pay one gateway fee.
     

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