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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Sep 27, 2006 #141 of 2181
    jodell

    jodell TiVo geek

    136
    0
    Jul 9, 2002
    Irvine, CA
    Jayster,

    It is good to hear that the Cox OC folks are finally getting it together. I had one of the earlier S3 installs. I scheduled my appointment on a Tuesday and had good luck. The Techs (a second arrived to learn the process) knew who to call in Digital Ops and didn't have too much of a problem getting everything working. My install took 1.5 hours if I remember correctly so it definintely could have been smoother but I will not complain.

    I like everything about the S3 better than the motorola box it replaced. It is great to have a TiVo HD recorder...

    Jeff
     
  2. Sep 27, 2006 #142 of 2181
    pkscout

    pkscout Active Member

    3,928
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    Jan 10, 2003
    Honolulu, HI
    Much like the stink when Verizon and Bellsouth attempted to add new fees, I think I note to the FCC indicating the cable company is providing an artificial barrier to entry for the cablecard might be in order (if a discussion with the local company doesn't work). They are, in essence, charing you a $10 a month surcharge for the cablecard to match the functionality of their in house DVR. In addition, the cable companies have been dragging their feet on the CC1.0 multistream cards, and with one of those you could decode two channels (and the TiVo supports those). So that $10 fee is also being charged because the cable company is lazy.

    So really, work with the local cable office first. If that doesn't work, politely explain that you will be sharing your concerns with the FCC regarding the billing practices.
     
  3. Sep 27, 2006 #143 of 2181
    boywaja

    boywaja Active Member

    3,136
    2
    Sep 30, 2001
  4. Sep 27, 2006 #144 of 2181
    pkscout

    pkscout Active Member

    3,928
    0
    Jan 10, 2003
    Honolulu, HI
    Sorry, I'll clarify. The TiVo *hardware* supports it. Once CableLabs gets off their butts and actually allows devices to be certified to use them, then the TiVo software will be updated. Really just another example of the cable cartel and their mouth piece, CableLabs, ensuring that there will be no competition.
     
  5. Sep 27, 2006 #145 of 2181
    ValleySooner

    ValleySooner New Member

    5
    0
    Sep 20, 2006
    Norman, OK
    One follow-up from my note yesterday. When I looked at my recent activity on Cox's website, I noticed that I was billed $30 for both CableCard installations, despite being quoted $15 for the second card. I just talked to someone in billing who said the original quote was incorrect, that both are supposed to be $30. Despite that, she promptly credited my account the $15 and apologized for the confusion.

    It makes sense that if you have both cards installed at the same time, the second one would be cheaper than the first. Not sure how it'll work out for you, if you do buy an S3... but thought you should be aware of that.
     
  6. Sep 27, 2006 #146 of 2181
    RoanokeHokie

    RoanokeHokie 1 of the "Lucky" 200

    74
    0
    Nov 16, 2000
    Anaheim,...
    During my install, I had a similar issue with Card 2 in my box - it could tune analog channels (CNN, 14), digital basic channels (some Discovery channel on 100) and HD locals (KOCE, 710), but not my digital premiums (Showtime, 240) or HD tier (TNT HD, 718?). Card 1 could tune all those stations without problem.

    It took the tech two calls to get it straightened out, but the card didn't need to be changed. According to my technician, being able to tune channel 100 indicated that the card was receiving downstream information correctly. I've often wondered if the large number of "bad CableCARDs" is more a sign of Cox (and other co's) inability to diagnose the problem (and, hence, keep trying more cards until the 'right settings' happen to get used) than of actual defective cards.
     
  7. Sep 27, 2006 #147 of 2181
    TiVo-rific

    TiVo-rific New Member

    16
    0
    Mar 23, 2002
    Orange...
    I had COX OC out last Friday (9/22) to install 4 cable cards in 2 S3s. The tech had not seen an S3 yet but was a nice guy and very willing to help. He brought 6 cable cards “just in case”. The first S3 worked without a hitch and was up and running within 20mins. He installed and activated the cards one at a time.
    My second S3 was another story.
    He was able to get the cards installed but none of the premium channels would work. He made a few calls and within 20 mins I had 3 trucks in front of my house including the supervisor. As it turns out, the card that they were installing had been installed before in another service area within COX OC and the provisioning information was being sent to that headend. They decided to install the last two cards and those like the first two came up within minutes and have been working since.

    My only comment is that I would bet that a lot of the “bad” cable cards are fine and that a lack of understanding on how they work on the installer’s part is the problem. I am not blaming the installers. I suspect that most of the training they get is on the job unfortunately for us. :(
     
  8. Sep 27, 2006 #148 of 2181
    ehardman

    ehardman Member

    159
    0
    Feb 18, 2004
    Kansas
    The installer has been here for 1 1/2 hours. Card one installed OK, but card keeps coming up 161-2 (bad card). He had three cards but both the other two cards come up 161-2.

    They were also here to install a cable card in my Pioneer 5070. The cox tech on the telephone told him to try one of cards with the 161-2 code in my Pioneer. Hmmmm. The first of the cards the Tivo says were bad, worked OK on the Pioneer. How can this be?

    Another cox installer just brought two more cards for the Tivo. More later...
     
  9. Sep 27, 2006 #149 of 2181
    ehardman

    ehardman Member

    159
    0
    Feb 18, 2004
    Kansas
    2 1/2 hours. Four cards tried in slot 2, all report 161-2.

    So, installer takes the known good card from slot 1 and installs one of the "bad" cards in slot 1. Tivo box sees the "bad" card, no 161-2 error. Now waiting for Cox to call back to provision the "bad" card. Once we get card 1 going, we will re-install the "good" card formerly in slot 1, into slot 2.

    What mess! More to follow...
     
  10. Sep 27, 2006 #150 of 2181
    ehardman

    ehardman Member

    159
    0
    Feb 18, 2004
    Kansas
    The card originally in slot 1, the "good" card, not comes up as bad in slot 2. Cox sending out four more cards.

    While waiting, called Tivo tech support again. Earlier calls said 162-2 could only be a bad card. Now they are saying my slot 2 is bad.

    New cards just got here. Here we go again...

    4 hours...
     
  11. Sep 27, 2006 #151 of 2181
    TreoFred

    TreoFred New Member

    47
    0
    Mar 9, 2004
    SoCal
    Question for anyone with COX in the OC: I've had my S3 for almost two weeks now and after two (lenghty) technician visits, I still do NOT get all my channels.

    The first time, I was missing about half of my premium channels (all the pacific feeds like HBOP, etc.) and the HBO and Showtime Hd ones as I guess they are the pacific ones (DirectTv throws the East coast feed for HBO-HD and Showtim-HD so I'm not sure.)

    After the second visit, I know get all my premium channels but I've lost INHD1, INHD2, TNT-HD and UHD.

    Some people have suggested that due to the S3 Design, if those are on switched digital channels (which I'm not sure they are), it might be impossible to get it all...

    So... my question to anybody with Cox Orange County: do you get EVERYTHING?

    Thanks beforehand for any help!

    Fred
     
  12. Sep 27, 2006 #152 of 2181
    ehardman

    ehardman Member

    159
    0
    Feb 18, 2004
    Kansas
    Four more "bad" cards. I guess slot 2 is not working. Tivo says I must return to Circuit City where I bought it to exchange for a new one since it is within the first 30 days. Circuit City has them in stock and I have a new coming via express shipping.

    Hope your day goes better than mine!

    Total time with Cox in my home, 4 hours 20 minutes.
     
  13. Sep 27, 2006 #153 of 2181
    RoanokeHokie

    RoanokeHokie 1 of the "Lucky" 200

    74
    0
    Nov 16, 2000
    Anaheim,...
    I live in Irvine, and my apartment complex is served by Cox Orange County.

    At first, all of my 'premium' services were showing up on only 1 of my 2 cards. On card 1, I could tune Showtime (240) and Showtime HD (740), as well as TNT HD (718). None of those would show when I tested channels on card 2 at first. I'm guessing it was a systems error, as the technician was able to call his support contact to get it fixed.

    My technician wasn't in a rush, so I did ask a bit more about the system here. According to the tech, Cox has no plans to go switched-digital (which simply means this tech hasn't heard or isn't talking); he did mention, though, that Cox had recently received local permission to increase their cable bandwidth from 750 MHz to 1 GHz to provide additional services. I'm not sure how much of the OC market that applies to, though.
     
  14. Sep 27, 2006 #154 of 2181
    Jayster36

    Jayster36 New Member

    14
    0
    Jan 9, 2003


    To answer your question: Although it was painful, yes, I do now get all the channels I had before, including HBO HD, Shotime HD, TNT HD IN-HD 1&2, MusicChoice, etc. The only thing I can no longer receive is any interactive services (Channel 1), and video on demand (including sports packages such as NHL Center Ice). I know from the beginning that I wouldn't have access to those anymore and that's OK. (Cox Orange County)
     
  15. Sep 27, 2006 #155 of 2181
    votsgirl

    votsgirl New Member

    9
    0
    Sep 20, 2006
    ehardman--

    I had the same problem with the Tivo I bought at Circuit City. Cox was not able to get the second slot of my tivo to work with several cards. We concluded there was something wrong with the Tivo and I exchanged it for a new one. I set up another service call and the Cox guy was able to get both slots working on the new Tivo in about 30 minutes.
     
  16. Sep 27, 2006 #156 of 2181
    ehardman

    ehardman Member

    159
    0
    Feb 18, 2004
    Kansas
    Thanks for the info. Looks like Tivo has a quality control issue along with all the other problems. You would think they would test these things before they leave leave the factory.
     
  17. Sep 27, 2006 #157 of 2181
    moyekj

    moyekj Well-Known Member

    11,140
    29
    Jan 23, 2006
    Mission...
    I'm in Cox OC market as well. My (reliable) sources told me switched digital may start to happen by end of 2007 in Cox OC. It was originally slated to start early 2007 but has been delayed. I also did hear about the cable bandwidth projects and apparently digging is already underway in northern OC. Though the cable bandwidth will be 1GHz for future proofing the headend system bandwidth will be limited to 860MHz (still quite an improvement from 750MHz). Increase of around 110Mhz means about 18 more QAM 256 channels (6MHz each) which could accomodate in the neighborhood of 180-250 new SD digital channels or 40 HD channels.
     
  18. Sep 27, 2006 #158 of 2181
    jodell

    jodell TiVo geek

    136
    0
    Jul 9, 2002
    Irvine, CA
    I also can confirm that I recieve all of Cox OC's HD channels. Your problem sounds like the headend is not senging the proper authorizations to *both* cards. When I had my problems getting premium channels on card 2, the headend eventually found that they didn't "balance" both cards -- meaning they had more authorizations on card 1 than on card 2.

    Good luck,

    Jeff
     
  19. Sep 28, 2006 #159 of 2181
    pkscout

    pkscout Active Member

    3,928
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    Jan 10, 2003
    Honolulu, HI
    You do realize that it is not possible to have a production line that yields 0% failures. Even if generally acceptable DOA rates are 1%, so if TiVo shipped 100,000 of these in the first week, 1000 of them will have some kind of problem. Shoot even at 0.5% there will still be 500 bad units out there. Just because you and some other folks on this board got a bad unit doesn't mean there is some kind of quality control issue and that TiVo did no testing on the unit.
     
  20. Sep 28, 2006 #160 of 2181
    jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    Nice thought, but there is NO WAY Tivo shipped 100,000 units in the first week.
     

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