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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Jul 9, 2008 #1501 of 2181
    Rolow

    Rolow New Member

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    Jun 1, 2004
    Peoria,AZ
    I had 2 recording of the tour de france fail again this morning but tonight every thing recorded fine.
    I did have more trouble tonight watching recoded shows. It seams strange I don't know how the two problems could be related. When I FF or use the 8second skip the recording will freeze up like it used to right before I would loose channels. A combination FF pause or 8sec. skip would fix the problem.
     
  2. Jul 9, 2008 #1502 of 2181
    jebbbz

    jebbbz Member

    284
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    Sep 7, 2007
    35th and...
    The three new HD channels, USA-HD, Lifetime HD, and CNBC-HD, were not on the list of SDV channels Cox mailed out. They were originally scheduled to start up on July 9 and the SDV channels were all standard definition, as I recall. My guess is they don't want any more problems than they have now. The Olympics start in a month and I would guess they don't want things screwed up when the games begin.
     
  3. Jul 9, 2008 #1503 of 2181
    aztivo

    aztivo Member

    399
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    Feb 23, 2005
    AZ
    my story (update)
    Yesterday 7/8/08 I had 3 cox techs. 2 being supervisors at my house for nearly 4 hours. They replaced all the lines. all the cable cards (some were replaced 3 times) I have a S3 and an HD the S3 has had stuttering problems since Jan. they changed the single streem cards to multi streem. The HD has had multistreem cards swapped out about every month and three yesterday. The first thing they did is take a reading of signal strength at all tv and cable points of entry into the house. Then the cable and internet was spit to two different lines. the readings for the cable were -8 and this is within tollarance. one of the sups. decided to put a amplifier on the cable line, this gave it a positive reading I dont know what the number is. the S3 is working like a champ again. The HD after 3 cards keept getting the 161-38 error. after they left they told me to give it a few hours and by last night no problems, no errors. I dont know how long this will last but this is the first time in two weeks and months that both tivos are working like they should.
     
  4. Jul 9, 2008 #1504 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
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    Oct 7, 2005
    Phoenix, AZ
    FWIW mine is amped too.

    I got notification of some new HD channels in the Tivo lineup this morning. Lifetime HD on 724 (lol), USA HD on 728, and I think it was CNBCHD on 762.

    Of course none of these are working at the moment. Hopefully it's just a case of the guide updating before the channels went live, again.

    724 (LIFEHD) is showing Universal HD (UHD was on 724 before)
    725 (UHD) says I may need cablecards to view this channel - lol
    728 (USAHD) says I may need cablecards to view this channel
    761 (HSTRYHD) says I may need cablecards to view this channel
    762 (CNBCHD) is showing HistoryHD (HSTRYHD was on 762 before)

    I can't find any info on the Cox Phoenix site about when these channels are supposed to go live. Anyone know?
     
  5. Jul 9, 2008 #1505 of 2181
    craigo

    craigo Broncos Fan

    431
    0
    Apr 6, 2004
    Mesa, AZ
    A few posts up, somebody stated these new channels won't go live until July 21st.
     
  6. Jul 9, 2008 #1506 of 2181
    scrappler

    scrappler New Member

    8
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    Dec 23, 2006
    Chandler, AZ
    Unfortunately I just moved and switched to Cox (Phoenix) from Mediacom (uses Motorola cards). While Mediacom didn't have much of an HD lineup the service was rock solid using the moto cards.
    I've called Cox about 5 times in the first two days of having the cards just so i could watch tv. I now am getting partial recordings on half of my scheduled content, and copyright flags on things that were never flagged a month ago with Mediacom. I need to go back and read this thread since it sounds like there are many others out there.
    This sucks! :mad:
     
  7. Jul 9, 2008 #1507 of 2181
    AZrob

    AZrob Member

    244
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    Mar 31, 2002
    Phoenix, AZ
    Sounds like you had multiple issues, AZtivo that got resolved. Now you are back to "normal", which means you will be getting the "partial recording" problem on your HD until Tivo fixes the bug that got downloaded with the so-called firmware upgrade recently. Ain't progress grand?

    BTW, can anyone say whether this bug is hitting S3's as well as HD's? More specifically, is it hitting only those Tivo's that are using M-cards, which would limit it to HD's only? It's not clear to me if it's only HD's with M-cards (the original problem combination that the firmware upgrade was supposed to fix) or if now a larger group is being affected.

    Thanks,

    Rob
     
  8. Jul 9, 2008 #1508 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
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    Aug 13, 2007
    Chandler, Az
    The partial recordings are a problem here in Phoenix because your cards keep needing to be reset by the Tivo to receive channels due to some issue between SA/Cisco, Cox & Tivo. When this happens, your recordings stop until the next time period change. This has been going on in Phoenix for many months and was due to be fixed along with another similar issue with a recent firmware update (aka "301") but the update only fixed the other issue and made the channel loss issue worse (used to happen once a week and now is 4-7 times a day). Tivo has advised Cox and Cisco that they have a major issue in Phoenix and I've been told that it's being worked on.

    You can't do much about the copyright flags unless they're restricting your locals. The cable co has the right to restrict the others as they see fit. You might have some luck if you contact the particular channel itself and see if they'll convince Cox to remove the copyright flag.
     
  9. Jul 9, 2008 #1509 of 2181
    Roderigo

    Roderigo New Member

    531
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    Mar 11, 2002
    Brookdale, CA
    A bit of a mis-statement here. Tivo didn't download anything recently. Cox sent out an SA cablecard firmware upgrade. The updated code is coming from the cable company (who got it from SA - their cablecard vendor). I don't think tivo's been much involved in any code changes here.
     
  10. Jul 9, 2008 #1510 of 2181
    craigo

    craigo Broncos Fan

    431
    0
    Apr 6, 2004
    Mesa, AZ
    I have an S3 with S-cards and I'm not having any issues, here in Phoenix. I used to have M-cards, but switched back after losing channels every week. My father has a TivoHD with S-cards and he's not losing any channels, but certain channels will freeze. Cox came out to his house on Monday and the installer didn't have any S-cards. He also said he didn't want to put the M-cards in my father's TivoHD because of all the issues. He did say S-cards should be available in the next week or so.

    Reading all the other posts, it sounds like an M-card issue.
     
  11. Jul 9, 2008 #1511 of 2181
    scrappler

    scrappler New Member

    8
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    Dec 23, 2006
    Chandler, AZ
    Thanks BrianAZ! I am actually in Chandler, but I'm assumming this problem covers Phoenix and the surrounding area?

     
  12. Jul 9, 2008 #1512 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
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    Aug 13, 2007
    Chandler, Az
    Yes. I'm not sure exactly how far it extends but it is certainly impacting a large section of Cox's Phoenix market.
     
  13. Jul 9, 2008 #1513 of 2181
    AZrob

    AZrob Member

    244
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    Mar 31, 2002
    Phoenix, AZ
    Yes, you are right, thanks for the clarification. I think of this as "Tivo's" upgrade because

    a) Tivo had been working with SA and Cox to make this fix and
    b) TivoJerry announced that it was coming a week or so ago (see above).

    But it will certainly have to be solved by Tivo,SA and Cox working together. SOMEONE should certainly have tested this in the field since it's odd that such an obvious flaw was missed.
     
  14. Jul 9, 2008 #1514 of 2181
    aztivo

    aztivo Member

    399
    0
    Feb 23, 2005
    AZ
    update 2
    so my HD is back to the whold drop chanels and freeze thing but the S3 is going strong /cross fingers/ for the moment
     
  15. Jul 9, 2008 #1515 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    I can't say for certain, but based on various comments I've seen attributed to Tivo/Cox folks, it was assumed that the channel loss issue we are facing in Phoenix was identical to what was being experienced in Las Vegas. Certainly the SubExpireTime issue may have been, but the more frequent channel loss issue is not.

    Tivo/Cox set up test boxes in Vegas and it seems the firmware upgrade was developed soley based on info gleaned from these boxes.

    It makes me wonder if Tivo has or may benefit from deploying a group of boxes (S2, S3, TivoHD, etc) in each major market at all times. Perhaps in the local office of the Cable Co or in customer's houses via something similar to a beta program (except it is neverending). It seems that this would provide them with ample test boxes to gather data and test fixes without having to do the Q&A thing as much on these boards or via CS.
     
  16. BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az

    Looks like 7/21 now based on this post. Of course, this won't mean jack to me unless they get the lost channels/partial recordings fixed before the Olympics! My wife is going to flip out if she can't reliably record the events she is interested in.:mad:
     
  17. saibari

    saibari New Member

    204
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    Jan 11, 2008
    Ahwatukee...
     
  18. saibari

    saibari New Member

    204
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    Jan 11, 2008
    Ahwatukee...
    Welcome to our world! :( Regarding the copyright flags. I too had this problem when I first hooked my new TiVo up. I initially thought it was the program or network's settings, but when I complained to them they had no idea what I was talking about. This is a problem with a Cox setting. They can fix it. I'm sorry, I don't recall precisely what they did to fix it, but they can fix it...
     
  19. saibari

    saibari New Member

    204
    0
    Jan 11, 2008
    Ahwatukee...
    For what it's worth, I too experienced this problem a couple of times, a week or so ago. The recorded program would freeze when I tried to FF. Pause didn't work for me and I didn't try the 8sec skip. Only thing that worked was stopping the program and re-starting it. Only happened those two times though and hasn't occurred since...
     
  20. BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    They can, but I would be very suprised if they do as they are not required to unless it's a local station of the channel makes a request for Cox to change the CCI flag.
     

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