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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Jul 8, 2008 #1481 of 2181
    nemein

    nemein New Member

    107
    0
    Jul 2, 2008
    For now my problem is mostly resolved. The 2 Scards, as opposed to the Mcard, seems to have done the trick. I now have all the SD channel in the digital tier, however I'm still missing several HD channels. I was told this is to be expected (not sure if it's related to the SDV thing or not). I'll probably stick w/ this for a little while, but I still may check in on FIOS and see if they can get all the channels on their cards.

    Thanks for the help...
     
  2. Jul 8, 2008 #1482 of 2181
    nightdesigns

    nightdesigns New Member

    41
    0
    Mar 3, 2003
    Surprise, AZ
    I was able to obtain this piece of info from a Cox tech

     
  3. Jul 8, 2008 #1483 of 2181
    ndfox1

    ndfox1 New Member

    3
    0
    Feb 22, 2007
    FWIW, I have been having the same problems as everyone else - channel drops, some channels working while others don't, etc.

    I had a Cox tech come out and he changed out one of my M-Cards for another slightly more recent one. It seems to help, but not fix the problem. The Cox tech said it was a TiVo/CableCard problem.

    Immediately after he left, I called TiVo. After describing all of the problems to support, the TiVo rep said that TiVo is aware of the problem and has a beta already being tested. He said it was expected to be rolled out in a week or two.

    I'm not sure if this helps or not. I mean - is it actually a TiVo problem that they are fixing, are they actually close to rolling it out, etc. But hopefully the Tech was honest and they are working the issue.
     
  4. Jul 8, 2008 #1484 of 2181
    Joel47

    Joel47 New Member

    9
    0
    Nov 2, 2007
    That's good to hear. A tech just left my house without doing anything to the cablecard -- I told him I knew it was valley-wide, so unless he thought it would help, he should just check and make sure I was getting a good signal. (He was very useful in tracking down a ground loop caused by the cable, though.) My signal is now fine, and he and I spent a few minutes complaining about the three-way blame-fest that is Cox/SA/Tivo. He apologized profusely for the goings-on, and requested patience.
     
  5. Jul 8, 2008 #1485 of 2181
    ksalwitz

    ksalwitz Member

    37
    0
    Oct 24, 2004
    Gilbert AZ
    cox tech showed up yesterday (on time!) and swapped out the mcard on my Tivo. during the course of the conversation he repeated what has been posted oftern is that it's a Scientific Atlanta card and it's a compatability problem with the Tivo. Makes sense then that the Cox dvr that he has (Scientific atlanta make) works fine with the card. all of the channels were working fine when the tech left. later in the evening some of the channels started to flake out again. this morning i had dropped channels and the diagnostic programs on the card are all wiped. none of the card based diagnostics will run. it just displays file not found messages on each screen. i did check these yesterday and they were working fine. i'm ready to throw in the towel and just cough up the extra bucks for the cable box and hook that to the Tivo. i've done that in the past and the Tivo in my master br is hooked up that way.

    :thumbsdown::mad:

    Ken
     
  6. Jul 8, 2008 #1486 of 2181
    ajwees41

    ajwees41 Active Member

    2,010
    1
    May 7, 2006
    Omaha,NE
    what kind tivo whould you hook the cox box to? The S3 and TivoHD are not made to take an external source.
     
  7. Jul 8, 2008 #1487 of 2181
    saibari

    saibari New Member

    204
    0
    Jan 11, 2008
    Ahwatukee...
    Yes, my firmware version does end in 0301. I'll keep my fingers crossed! Thanks for the explanation. Frankly, I get very confused by the technical aspects of all this. But this leaves me wondering why Cox told me that this is a cablecard problem. :confused:
     
  8. Jul 8, 2008 #1488 of 2181
    saibari

    saibari New Member

    204
    0
    Jan 11, 2008
    Ahwatukee...
    So have you had any problems with your OTA TiVo? If not, then that means there's not an issue with the TiVo itself if it gets a reliable signal and doesn't have to deal with cablecards. However, someone on another thread reported that they do have problems with their OTA-connected TiVo...
     
  9. Jul 8, 2008 #1489 of 2181
    saibari

    saibari New Member

    204
    0
    Jan 11, 2008
    Ahwatukee...
    Wish I could be so positive about this. However, given there's no estimated time of reaching a solution and given that this may not be a cablecard problem after all, I'm just madder than ever! :mad:
     
  10. Jul 8, 2008 #1490 of 2181
    Rolow

    Rolow New Member

    123
    0
    Jun 1, 2004
    Peoria,AZ
    My OTA/ basic cable tivo HD is fine. I'm moving every recording I can over to it until my CC tivo HD gets some sort of fix. So now my season pass's will be split between to tivo's. I'll never be able to find anything.
     
  11. Jul 8, 2008 #1491 of 2181
    ksalwitz

    ksalwitz Member

    37
    0
    Oct 24, 2004
    Gilbert AZ
    yeah. i'm on the phone with tivo right now. the tech support guy tried to tell me it would work. i'm screwed now. i turned in the cable card and got the digital box before i looked at the rear panel and realized there was no ir port!!! i have my series 2 hooked up to the digital box i have in the mbr. shoulda checked this post before i ran out to the cox store.

    ken
     
  12. Jul 8, 2008 #1492 of 2181
    saibari

    saibari New Member

    204
    0
    Jan 11, 2008
    Ahwatukee...
    I've been trying to reach Cox for 30 minutes now and keep getting the message that "all circuits are busy." Hmmmm, I wonder why...could it be that they have a ton of dissatisfied customers calling them?! I am completely fed up with this situation! I just filed a complaint with the FCC. I don't know if it will do any good, but we'll see.

    PLEA TO EVERYONE: Please file your own complaint with the FCC! In it, please reference my complaint number so they'll know it's a related complaint. The number is: 08-C00034081 and, be sure to mention that this complaint was filed over the internet.

    Here's the link: http://esupport.fcc.gov/complaints.htm?sid=d1e640&id=d1e735
    In the complaint I noted that we are receiving completely unreliable service; that no sooner is one problem solved, another arises; and that Cox, TiVo, and Scientific Atlanta point fingers at each other leaving the consumer out in the cold and paying for unacceptably bad service! I did not give details of the problems experienced since you're limited in how much info you can include. I just noted that currently, due to intermittent and repeated dropped signals I am unable to enjoy live TV and cannot reliably record anything due to partial recordings resulting from the dropped signals. I also noted that this is a widespread problem that is occurring all over the USA.

    As soon as I manage to get through to Cox they are going to get an earful!
     
  13. Jul 8, 2008 #1493 of 2181
    ksalwitz

    ksalwitz Member

    37
    0
    Oct 24, 2004
    Gilbert AZ
    well i just got off the phone with tivo. it seems if you push hard enough and get a supervisor on the phone they will submit your case for "review" i'm supposed to hear back by Friday. I told them i wanted to return in and i wanted my money back. they sold me a piece of equipment that is incompatible with the technology required to use it! when i told the guy that it was not compatible with the SA card, he asked me if i tried a Motorola card! like it's a menu item and you can get whatever brand you want from the cable company. heh...wouldn't that be nice?!?!?

    ken
     
  14. Jul 8, 2008 #1494 of 2181
    Rolow

    Rolow New Member

    123
    0
    Jun 1, 2004
    Peoria,AZ
    Up until now I had all the faith in the world in Tivo. Now I'm not so sure. Thank you I needed a laugh.
     
  15. Jul 8, 2008 #1495 of 2181
    colflagg

    colflagg New Member

    7
    0
    Sep 19, 2007
    Phoenix, AZ
    Looks like SDV and cablecard issues are causing some delays in rolling out new HD channels....I just got this e-mail from Cox.


    Dear Valued Cox Customer,

    While Cox Communications Arizona strives to bring you the best in high-definition programming, we have postponed the launches of USA HD, CNBC HD+ and Lifetime HD until July 21.

    USA HD and CNBC HD+ will join the Cox HD line-up in time to provide more than 275 hours of combined coverage during the 2008 Summer Games in Beijing, which begin Aug. 8.

    High-definition Olympics coverage will also be found on KPNX -HD channel 712 in Phoenix and KOVA-HD channel 704 in Tucson, and Universal HD (channel 725 in Phoenix and channel 724 in Tucson).

    Overall, there will be more than 750 hours of Olympics coverage in HD available on Cox Digital Cable. More than 725 hours of standard definition coverage will be provided on NBC, MSNBC, CNBC, USA, Telemundo and Oxygen.

    We appreciate your business and hope you enjoy the Summer Games on Cox Digital Cable!

    Sincerely,
    Cox Communications
     
  16. Jul 8, 2008 #1496 of 2181
    hddude55

    hddude55 New Member

    236
    0
    Jan 4, 2007
    Phoenix
    I tend to agree with almost everything you have written as it correlates to my series3's experience over the past two weeks. What remains a mystery is what actually caused this "new" fading out/reappearing channels problem on July 1 since sdv wasn't rolled out -- and why the heck whatever was done on that day hasn't been reversed in the past week! I have a hunch there is a lot more to the story than we've been told. Complicating the picture is the fact lots of people didn't have the positive experience you and I seemingly did with the 0301 "fix."
     
  17. Jul 8, 2008 #1497 of 2181
    hddude55

    hddude55 New Member

    236
    0
    Jan 4, 2007
    Phoenix
    Well, I believe we were told new HD channels would be sdv and sdv was supposed to be rolled out a week ago. I believe something associated with that aborted roll-out has caused the latest fading in/out channels issue. Hopefully the turkeys at Cox are spending most of their time fixing what they broke on July 1. New channels can wait.
     
  18. Jul 8, 2008 #1498 of 2181
    hddude55

    hddude55 New Member

    236
    0
    Jan 4, 2007
    Phoenix
    I hate Cox. I hate Tivo. I hate Scientific Atlanta. Did I miss anyone?

    Does anyone here know what that means? I don't want to waste any time calling the buffoons at Cox or TiVo.
     
  19. Jul 8, 2008 #1499 of 2181
    nightdesigns

    nightdesigns New Member

    41
    0
    Mar 3, 2003
    Surprise, AZ
    6 out of 7 recordings were successful today! I don't know if they fixed the issue, or rolled back SDV, but either way, I have TV to watch. Can anyone else confirm? Previous to today, i had about a 95% fail rate!
     
  20. Jul 9, 2008 #1500 of 2181
    jeffinaz

    jeffinaz Phoenix

    10
    0
    Jun 26, 2008
    Nothing fixed on my end. 5 restarts today. 4 of 5 screwed recordings. Ongoing channel loss and freezes. Everyday gets worse.
     

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