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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Jul 4, 2008 #1441 of 2181
    nsyncwithyou

    nsyncwithyou nsyncwithyou

    1
    0
    Jul 4, 2008
    Phx, AZ...
    Hello all and thanks for letting me join in this heated situation. I, like you all, have the same issues going on with my Series 3 HD THX TiVo. My CC 1 and 2 are stuck in the proverbial loop for about a week now. I have searched this subject and listened to this thread, hoping for an answer and will I guess wait patiently with you all for the "Great answer". I just wanted to get your thoughts on the following quote I found on TiVo's site when searching about CableCards.

    "If the process takes more than 40 minutes, or the update stops and then restarts, the firmware update failed and the CableCARD is unusable. If the installer is not there, you will need to contact your cable provider to get a replacement CableCARD installed and activated."

    I like others here am following the screen warnings that say not to unplug the TiVo or pull out the cards while the upgrade is going on, but has anyone unplugged their TiVo and rebooted or pulled out their cards? What happened when you did? When upgrades in computers "fail" you usually reboot and start over again and it usually will "take", why can't we do the same thing here.

    I have been dealing with this for over a year now and if a class action suit is needed, please sign me up. Don't get me wrong, I love Tivo, but enough is enough. Before this upgrade I could at least watch regular TV, but for the last week I cannot watch any live TV

    Lastly, the message says that you can watch any "Now Playing" show that you have, but when I do, after about five minutes it goes to a live channel and the "upgrading Cable card" banner shows up. If you go back and try to watch the show again you will have to do this again about five times while watching a 30 minute show. Does anybody else have this problem?
     
  2. Jul 4, 2008 #1442 of 2181
    djwilso

    djwilso Member

    588
    0
    Dec 23, 2006
    Phoenix, AZ
    Well, that is not completely accurate. You would not lose all channels above 100, instead you would lose the encrypted channels. You would still receive all of the local channels in HD, such as 703, 705, 706, 709, 710, 712, and 715.

    I remember having these channels (well, at least the ones that were offered back then in Dec 2006) the first day I got my Series 3 TiVo before I ever got the CableCards. You can even receive these channels in HD just by connecting the cable directly from the wall to your TV without the TiVo.

    Dennis
     
  3. Jul 4, 2008 #1443 of 2181
    Ppod

    Ppod New Member

    4
    0
    Aug 24, 2007
    South Mountain area here with a S3 and a TivoHD. Aside from having to call Cox once a month to hit our cards, no issues for the past year or so.
    S3 has issues now, and is currently stuck in the Firmware Loop. It appears its stuck on 199, and isn't accepting any channel changing input.
    Any advice on how to move it to a less problematic channel?
     
  4. Jul 4, 2008 #1444 of 2181
    jebbbz

    jebbbz Member

    284
    0
    Sep 7, 2007
    35th and...
    Well, I just posted this over in the other upgrade thread but I'll repost it here in hopes someone else might benefit:

    The loop may be a series of loops, all triggered by the fact that when one ends you are still "on" channel 199 which is one of several problem channels people have identified. See if you can tune away from 199 at the end of an upgrade cycle. Yes, it is difficult but if you are having the same problem I have had it can be done. You only have a second or two so it may take more than one try. If you are having a different problem this won't work. The first poster, Lupin, mentioned tuning away between loop cycles when for a moment there was a pause but I don't know if his/her problem involved a problem channel.

    It may be that there is more than one kind of upgrade loop so this may not work but what do you have to lose. To give yourself a better chance of tuning away from the problem I can describe what I do now if I get into a loop (I check channel 199 now and again to see if there has been a fix.)

    When I first got my firmware upgrade it seemed to have gone smoothly. I started channel surfing. When I hit 199 a picture appeared for a second or so and then I got the upgrade loop for the first time. The symptoms were that the screen jumped back and forth every few seconds (5 or 10) between a cable company screen (the black and gray ones you get to via the TiVo cable card menus) and a TiVo screen that mentioned an update. During this TiVo screen the TiVo would respond to the remote. Try and get to TiVo Central and wait. Check the cable card menus. Where it shows the two CC slots the first selection will warn you of an update in progress. Go back and forth between that screen and the previous menu and see if eventually the CC slot screen no longer shows updating. If and when it does, head back to TiVo Central but do NOT go to live TV. Your TiVo will immediately try to tune to 199 and unless you are really fast with the Channel Up/Down key you will enter a loop again. Relax for a minute and then get ready to go to Live TV with a finger poised over the Channel Up/Down key. Select Live TV and start hitting the channel key and hope for the best. If the TiVo loops again repeat the above.

    If this works you will still have a problem but it is easy to fix. After a loop and the above fix (if it works) your other tuner may be aimed at channel 199. Start recording a channel with your good tuner, then select a different channel to watch in real time. This should move the second tuner off of 199 with trying to tune 199 first. If you can get both tuners off of 199 then delete 199 (TCM), 61 (QVC), and 266 (Starz something or other) from your guide listing and wait for this mess to be cleaned up. There may be other channels that cause the loop but those are the three I know about.
     
  5. Jul 5, 2008 #1445 of 2181
    nicemann

    nicemann New Member

    18
    0
    May 4, 2006
    Let me know what the tech does for you....I have a truck roll coming out tomorrow. Same issues.
     
  6. Jul 5, 2008 #1446 of 2181
    jkovach

    jkovach TiVoing since 1999!

    266
    6
    Feb 17, 2000
    Gilbert, AZ USA
    I'm in Gilbert, and my Tivo HD has been experiencing severe cablecard issues the past few days too. Mine is NOT in the upgrade loop. It is experiencing frequent channel loss, with symptoms and behavior exactly like Rolow described yesterday. Most programs that I try to record end up with partial recordings, and watching anything live or pre-recorded is next to impossible due to the frequent error messages.

    Prior to this, I had to call Cox monthly to send a hit to my card to re-authorize it, as it would expire and not get updated automatically like it should. Other than that, I had no other cablecard or signal issues before this week.

    Jeff
     
  7. Jul 5, 2008 #1447 of 2181
    jebbbz

    jebbbz Member

    284
    0
    Sep 7, 2007
    35th and...
    I am not sure these are cablecard problems as I think I have seen people on other forums complain of problems with Cox STBs and DVRs. I am more inclined to think the rollout of SDV has caused system-wide problems.

    This was one of the problems the 0301 firmware upgrade was supposed to have fixed and may have since my SubExpTime was changed to 30 July after the FW upgrade. The upgrade was also supposed to address the loss of channels problem that seemed to involve cable cards losing their authorizations or something such that encrypted channels would be blanked out but local digital rebroadcasts would still come through. Again, for me the firmware upgrade seems to have fixed that (too soon to tell for sure.) Of course, the FW upgrade has introduced the upgrade loop problem that causes a bit of grief to some (like me) and tons of grief to others.

    The channel loss that seems to have started on or after 1 July is different from the cable card loss of channels. Now, the signal seems to simply go away and come back. It affects all digital channels, whether encrypted or not. A few times, when I was suffering through such a channel/signal loss I navigated to the TiVos diagnostics screen and ran a channel signal strength test. Sometimes the channel I had been trying to view would show no signal at all, sometimes a very low one but no picture on the diagnostic screen. Other times, the lost channel would pop right up and I could check other channels all showing good channel strength, but when I went back to live TV some or all of the channels I had checked would still be blank. Other times every thing was fine when I went back to live TV.

    So, two problems, one related to cable cards, the other perhaps not, tightly linked in our minds because the FW upgrade happened to take place just days before SDV was turned on. Should make for some fun for the people trying to fix them, assuming there are such people.
     
  8. Jul 5, 2008 #1448 of 2181
    hddude55

    hddude55 New Member

    236
    0
    Jan 4, 2007
    Phoenix
    I was beginning to wonder if my TiVo was malfuctioning but it seems my Gilbert neighbors are in the same leaky boat. This is crazy!
     
  9. Jul 5, 2008 #1449 of 2181
    jebbbz

    jebbbz Member

    284
    0
    Sep 7, 2007
    35th and...
    Well, today's mail brings a missive from Cox, labeled "time sensitive." They announce that they will be replacing network equipment in my area to allow more HD channels, On DEMAND, and other stuff. It will take place on two days over the next two weeks and they will call 48 hours in advance to warn me.

    There is nothing in the message to suggest this has any relation to our post 1 July problems but I thought I would pass it on so people here in Phoenix metro could watch for it.
     
  10. Jul 5, 2008 #1450 of 2181
    saibari

    saibari New Member

    204
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    Jan 11, 2008
    Ahwatukee...
    Ok, I'm confused. So you are saying that I don't need to use a cablecard at all with my TiVo-HD? That the cablecard is necessary only for encrypted channels? By encrypted channels, do you mean channels like HBO? That's the only premium channel I get. ... Would I still get channels like Food Network and Bravo?

    ALSO, does anyone know where I might find a list of the 77 channels that TiVo users can no longer get due to SDV?
     
  11. Jul 5, 2008 #1451 of 2181
    saibari

    saibari New Member

    204
    0
    Jan 11, 2008
    Ahwatukee...
    So when the tech came out today I turned on the set and it obligingly displayed a message indicating error 161-38. The tech scratched his head and said he'd never heard of that one before! He'd also never heard of my most recent problems--channels dropping and then spontaneously coming back, only to drop again a few minutes later (resulting in partial recordings if I'm trying to record something).

    He called his sup who talked him through replacing the m-card. All seemed well and he walked out the door. Literally within a minute of his leaving, the channel (HBO) froze and the 161-38 message displayed again! I ran out and luckily the tech had not yet left. He called his sup and was told that nothing could be done today. This, apparently, is a matter for the "Addressability Dept" and they are closed until Monday.

    So the tech told me to expect a call from this "Addressability Dept" some time Monday. He said they would troubleshoot from their offices and wouldn't need to send a tech out. When I asked for their number so I could call them if I don't hear from them he said, "Oh, we never give out the number for the Addressability Dept!" :( So he gave me his sup's number instead.

    I am truly reaching the end of my patience with both Cox & TiVo! :mad: I'll report back on what I hear from the mysterious "Addressability Dept" ...
     
  12. Jul 5, 2008 #1452 of 2181
    saibari

    saibari New Member

    204
    0
    Jan 11, 2008
    Ahwatukee...
    Oh my! :eek: You mean I might actually end up experiencing yet another problem in addition to the intermittent dropping channels problem?! I'm not at all sure what is meant by a "firmware upgrade loop," but I definitely want to avoid the problem! Will staying away from channels 199, 61 & 266 help me do that?
     
  13. Jul 5, 2008 #1453 of 2181
    saibari

    saibari New Member

    204
    0
    Jan 11, 2008
    Ahwatukee...
    According to the Cox telephone tech I spoke to yesterday, they stopped the SDV roll-out shortly after they started it because of problems that ensued. So, since we're continuing to experience difficulties, I assume this means the SDV rollout is not to blame? Or do you think it might've left residual problems?
     
  14. Jul 5, 2008 #1454 of 2181
    nicemann

    nicemann New Member

    18
    0
    May 4, 2006
    GREAT.....so I am sure I will have the same problem tomorrow. Having the same issues you are having right now. I am really considering switching to DirecTV because Cox is really starting to tick me off. I just wish they had Tivo. I have to Tivo HD boxes with upgrade harddrives so that is a lot of equipment to moth ball.
     
  15. Jul 5, 2008 #1455 of 2181
    jebbbz

    jebbbz Member

    284
    0
    Sep 7, 2007
    35th and...
    First, check your cable card firmware version. Towards the end of June, Cisco/Scientific Atlanta distributed an upgrade that was supposed to address a couple of problems. I think it succeded but the upgrade introduced a new one, the upgrade loop. If your cable card firmware version ends in "0301" and you have been watching TV since then you have probably never seen the upgrade loop problem. For now, avoid channels 61, 199, and 266 and you should be OK. Actually, some people got the upgraded firmware and can tune those channels without any problem so if you feel brave...

    Your current problem does not, I believe, involve your cable cards. You are losing your digital signal all together, or the signal gets so weak you cannot tune it. This comes and goes with no intervention by you. It will result in lost or partial recordings and interrupted live viewing. The signal may not come back for several minutes or it may come back in a few seconds. Theloss of signal will affect any digital station, encrypted or not, local rebroadcast or cable-originated.

    The old loss of channels problem you mention did involve your cable cards. They would get messed up and refuse to let you watch channels but the signal was still coming in to your house. A reboot of the TiVo would reboot the cable cards and they would function OK for days or longer if you were lucky. Cable cards do two things. When you tune a station the cable card checks to see if you subscribe to that channel and if you do it decrypts the scrambled signal so you can watch it. The signal to your house and TiVo had to be good, of course for the cable cards to have anything to work with and before July 1 the signal was OK. Now it is the digital signal itself that seems to be messed up and to come and go. Thus, assuming the firmware upgrade took you may have fixed the loss of channels problem (caused by cable cards not letting you watch) only to suffer the loss of good signal caused by some screw-up by Cox.

    I got my firmware upgrade on the 26th of June and I think it fixed my flaky cable card problem but caused the upgrade loop problem. I avoided the latter by staying away from problem channels but after July 1 I began suffering the loss of signal problems. Between June 26th and July 1 I had it petty good.
     
  16. Jul 5, 2008 #1456 of 2181
    Rolow

    Rolow New Member

    123
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    Jun 1, 2004
    Peoria,AZ


    So is SDV On in any neighborhoods? I'm In Peoria and still get all the SDV channels.
     
  17. Jul 5, 2008 #1457 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
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    Aug 13, 2007
    Chandler, Az
    For those of you who are experiencing the lost channels more frequently in Az since the firmware update, you're not going crazy. The firmware that fixed Vegas' issue has had mixed results for us here in Az. Where previously you'd lose channels once a week or so (and then have to call for a pair/unpair/refresh hit once a month when your subexpire time past), now you're losing channels multiple times a day which is far less easy to live with. The SubExpireTime issue seems to be resovled though.

    I've been in touch with some of the Tivo folks on another board and they indicate that they've captured significant log files and have gone back to Cox to get it resolved.
     
  18. Jul 5, 2008 #1458 of 2181
    hddude55

    hddude55 New Member

    236
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    Jan 4, 2007
    Phoenix
    There are similar reports on the AZ HD Forum from guys with Cox HD DVRs. Therefore these latest problems may be unrelated to our 8 month lost channels issue.
     
  19. Jul 5, 2008 #1459 of 2181
    hddude55

    hddude55 New Member

    236
    0
    Jan 4, 2007
    Phoenix
    I'm on the "residual" problems bandwagon. This latest problem started on July 1, four days after the 0301 card upgrade - and I know that upgrade caused big problems for some users but seemed to go OK on my Tivo. As hard as it to stomach, I believe we have a new mess.
     
  20. Jul 6, 2008 #1460 of 2181
    eochs

    eochs New Member

    70
    0
    Oct 16, 2001
    Phoenix, AZ
    upgrade loop happens in NE phoenix as well. I can confirm it on 199, as well as starz channels (261-266) ugh
     

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