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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Jul 3, 2008 #1421 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
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    Aug 13, 2007
    Chandler, Az
    You spoke to a bad/lazy/ignorant CS rep. They are required by the FCC to support cable cards. If I recall the SDV letter, they make a special mention that the Tuning Resolver is coming out shortly for Tivos. If they were doing away with cablecards, why would the letter specifically mention further supporting Tivos?

    A supervisor should immediately tell you the woman you were talking to is an idiot.
     
  2. Jul 3, 2008 #1422 of 2181
    djwilso

    djwilso Member

    597
    1
    Dec 23, 2006
    Phoenix, AZ
    I am a current Phoenix Cox cable card customer, and while I did receive the letter detailing the July 1 2008 switch to SDV (which has not happened for me here yet in north Phoenix), there has been no other letter stating that Cox is no longer supporting the cards or installing new ones.

    Why can't we get FIOS in Phoenix? That would be sweet...

    Dennis
     
  3. Jul 3, 2008 #1423 of 2181
    nemein

    nemein New Member

    107
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    Jul 2, 2008

    W/ the :D I can't tell if you're serious or not. I mean overall it seems like a nice device, and as mentioned I definitely prefer the UI over the Cox DVR. I mean if better cable cards are on the way I can just wait it out (or maybe switch over to FIOS since there seems to be fewer people complaining about the cable cards associated w/ that). I get most of the channels I watch, just not the HD version of all of them.
     
  4. Jul 3, 2008 #1424 of 2181
    hddude55

    hddude55 New Member

    236
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    Jan 4, 2007
    Phoenix
    An "interesting" conversation? Is that what talking to a fool is? I am as irritated by this cable card insanity as anyone but why in the world didn't you just hang up and call back or ask for a supervisor? We can't be expected to fix these problems but we do have some responsibility to use common sense.
     
  5. Jul 3, 2008 #1425 of 2181
    jdavidson

    jdavidson .

    4
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    Aug 23, 2006
    Flower...
    I am very unhappy to report the same story from just this afternoon.

    I recently moved here from Dallas (where I never had any troubles using the Verizon FiOS cable cards) and on June 17 I asked the service tech to give me two cable cards for my TivoHD during the installation. He informed me that he had no cards with him, but that I could pick them up at any of the Cox locations.

    I finished moving in and went to the local Cox location (Bell Rd & 9th St), where I was informed:
    1. I can only get cable cards installed by a technician, they are never given directly to a customer, AND
    2. Cable cards are no longer available, a letter went out to all customers explaining this just recently, AND
    3. Customers with cable cards are encouraged to come in and get a digital cable box for the same cost as cable cards, AND
    4. The next version of cable cards was due out in the future, but he had NO IDEA when that would be.
    The reasons for this change is that the cable cards were going to be updated to "version 2," which was going to be interactive. This is because the current cards had a number of problems, such as they were not interactive, they did not receive PPV channels, they did not allow people to order extra services, and TiVo needed two cards in order to work correctly. (Anyone else notice this is all about their revenue stream?) So no, I could not receive a cable card or have a tech deliver one even if I asked.

    He then went on a rant against techs because they (the company, or maybe dunderheads who sit behind a counter like him) send out hundreds of emails on these topics and "How could the techs possibly not know this?" I suggested it might be because they sent hundreds of emails instead of just two.

    On the plus side, he discounted my existing digital box and I picked up a second for the discounted price.

    On the personal side, my wife is already mad and argumentative because her TiVos are not working, and I've only been home a couple hours. Just wait until the boxes are unpacked and she starts to have some more time to not watch her shows; then it's going to get really bad. Anyone know if Qwest can help me save my marriage?

    ~ Jeffrey
    HD TiVo Series 3 (600 Gigs)
    Sony Series 2 (240 Gigs)
    Sony Series 2 (80 Gigs)
    Sony Series 1 - foolishly given to my sister
     
  6. Jul 4, 2008 #1426 of 2181
    bacevedo

    bacevedo Member

    525
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    Oct 31, 2003
    Chandler, AZ

    Well, if you read the rest of my post you will see that I wasn't going to order the service anyway, so I didn't care. If I needed to, I would have talked to a supervisor. I have plenty of common sense, thank you.

    Bryan
     
  7. Jul 4, 2008 #1427 of 2181
    Dbax5

    Dbax5 New Member

    9
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    Jun 30, 2008
    Peoria, Az.
    Sorry about the :D should have been :(. I am definately serious. Wait until this situation is solved. My Cox DVR is performing adequately and I now have On Demand. When the card situation is fixed, I will bring out my TivoHD. What sucks is I still have to pay 12.95 a month until Jan. 1009 because I signed up for a yearly contract when I bought the Tivo. Guess they new that it would not work with Cox cards.
     
  8. Jul 4, 2008 #1428 of 2181
    djwilso

    djwilso Member

    597
    1
    Dec 23, 2006
    Phoenix, AZ
    Wow, what a load of BS!

    It's true that Cox Phoenix won't give you cards at their retail stores. This is simply a way for them to force a truckroll at your expense to have a technician come to your house and stick the cards into the TiVo and then call into the office to have them provisioned.

    Back when I wanted to get cable cards (Dec 2006), the CS rep told me I could get them at the retail store too, so it would appear that some of Cox's CS reps don't know squat.

    It's also true that TiVo Series 3 need 2 cards to work. One for each tuner.

    The version 2.0 the guy was talking about was CableCard 2.0. Maybe these will work in a TiVo, but I'm not sure. I am pretty certain that even a CableCard 2.0 would only act as a 1.0 card in a TiVo, however, meaning that no two-way functionality would be enabled due to the hardware design of the TiVo not supporting it.

    No letter has gone out stating that cable cards would no longer be available, so that's (bad) news to me and really sucks if it is true. A letter went out stating that Switched Digital Video would be being deployed starting July 1 2008 and that "later in the year" the Tuning Adapter would be provided to cable card customers at no charge to enable them to tune in the channels being moved to SDV.

    You can read the SDV letter at this link:

    http://www.scribd.com/doc/3210027/Cox-Tuning-Resolver

    Dennis
     
  9. Jul 4, 2008 #1429 of 2181
    nemein

    nemein New Member

    107
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    Jul 2, 2008
    Since I went whole hog and signed up for the lifetime I'm going to wait it out. As I said I get most of the channels I watch (just not the best version of them) and if it's something that'll be fixed down the road I'd rather keep the nicer interface and other features that come w/ the Tivo. At this point though I think if it doesn't work when they come back out next time I'm just going to cancel Cox and give FIOS TV a try.
     
  10. Jul 4, 2008 #1430 of 2181
    Rolow

    Rolow Member

    126
    0
    Jun 1, 2004
    Peoria,AZ
    So I lost a handful of channels here in Peoria AZ and had to call for a hit. The CSR was nice like every cox crs I've talked to has been. Then she got in to the "we don't know any thing about any problems with cable card" and i almost lost it. I am always calm and polite to the CSR's because my problems aren't there fault but this time my voice started to quiver I was so mad.
    I kept my cool and was polite but it lead me to start thinking of canceling my cox service for the first time. My only other option is OTA and it starting to look like a better solution then cox.
    So the outages and truck rolls did not put me over the edge it was a CSR telling me she gets 3-4 calls a month about CC and none with the problems I have. F That


    Also could you guys update your user control panel to include your location instead of putting it in the post body. It makes it a little easier to tell where your from.
     
  11. Jul 4, 2008 #1431 of 2181
    Rolow

    Rolow Member

    126
    0
    Jun 1, 2004
    Peoria,AZ
    I don't usually watch live tv. Today its been on since my last post and have gotten error code 161-38 at least twice that I've noticed.

    The first time I was on 780(hbo) it kicked me back to tivo central. I then went right back to HBO and all was fine.

    The second time I was on 712(NBC) it kicked me back to tivo central I then went back to live tv and NBC is still gone. I checked another 25 channels and they where all fine.

    So I did a reboot from the Message&Settings menu and ever thing is back to normal.
     
  12. Jul 4, 2008 #1432 of 2181
    Rolow

    Rolow Member

    126
    0
    Jun 1, 2004
    Peoria,AZ
    12 minutes after a reboot I get error 161-38 again while watching channel 712. I guess I should stop watching 712
     
  13. Jul 4, 2008 #1433 of 2181
    Rolow

    Rolow Member

    126
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    Jun 1, 2004
    Peoria,AZ
    so I tried 715(ABC) and I did not get a error code just a black screen. I had to switch channels then switch tuners to go back to ABC then both tuners would pick it up. On to 705(CBS) less then 5 min and CBS went out with no error code. Switched channels then switched tuners then went back to CBS and all is fine.

    Sorry I'm posting so much just trying to document my problems. Back to cleaning!
     
  14. Jul 4, 2008 #1434 of 2181
    ftlaud_dj

    ftlaud_dj New Member

    8
    0
    Aug 28, 2003
    Call the local support number, often, there is a major issue and they are not telling the people higher than the call center, demand they escalate to a head end engineer and that the call not stay in the call center. Demand a tracking number for your case and force them to escalate. You do not need new cards, you do not need truck rolls, these are total waste of time, the cards obviously work the rest of the time, there is a thread at the local HD site for Phoenix on this issue as well at: http://www.landlpcservices.com/phpBB2/index.php

    FYI, to me this is typically only seen Tuesday and Wednesday nights after 10pm and gone by the morning as if by magic. Some or all tiers go black, rebooting the unit brings them back but at times they pick up on the error codes again in a few minutes.

    Cox Phoenix has the system screwed up, if it's a ploy to get people off Tivo and back on their DVR's they are going to be in for a very rude awakening if it turns out to be the case, can we say Anti-Trust?



    Miguel
     
  15. Jul 4, 2008 #1435 of 2181
    nicemann

    nicemann New Member

    18
    0
    May 4, 2006
    So I was trying to watch my recording of America's Got Talent (yeah no laughs, I know...but I like the show) and guess what Tivo only recorded 4 minutes of it. So OK, just a one time thing. Then I notice another NBC show did the same thing. So I tried to watch NBC live and it kept loosing signal and and coming up channel available. Then I notice each time that happened it made both tuners go to channel 712 (M-Card).

    So I tried my other Tivo HD.....same exact thing happened on NBC. Tried channel 12, same thing. 715 and 703 had the same issues. When I try changing channels now it takes several seconds for them to come up.

    Called Cox (Phoenix) this morning and they said they don't know of any issues. Got a truck roll on the way Sunday and asked for them to bring S-Cards.

    I tried rebooting, unplugging, take the cards out and putting them back in. Nothing works. I have gotten error "161-38" several times.

    Anyone else have any suggestions?
     
  16. Jul 4, 2008 #1436 of 2181
    saibari

    saibari New Member

    204
    0
    Jan 11, 2008
    Ahwatukee...
    I'm having the same problem and it's occurred on various channels -- 712, 710, 715, 19 ... The channel will gray-out for a few seconds, then come back, then gray out again a few minutes later, then come back. It's maddening when you're trying to watch something live, but it's really an issue when you're recording something because when the channel grays out TiVo stops recording and it doesn't re-start when the channel comes back. That's why you end up with partial recordings. This happened three days in a row with the soaps that I tape at noon (on channels 715 & 19) every day--I got partial recordings of anywhere from 2 to 12 min. I didn't know what was going on and happened to be home yesterday during the noon hour and then I saw that the problem was the intermittent graying out.

    This is a new problem. I've had the longstanding problem of droppped channels, but they would drop and stay dropped until I rebooted, had Cox send a signal, or swapped out the card. While that problem was very annoying, this problem is worse since it seems to affect more channels and effectively prevents you from being able to reliably record anything. Aaargh! :mad:

    I would not recommend switching from an m-card to two s-cards. I started out with two s-cards and experienced sever audio-video synch problems that made shows virtually unwatchable. As maddening as my current problems are, that was worse! And don't even get me started on this SDV thing. The only reason I'm not freaking out about that is because I glanced at the affected channel list and didn't see any channels that I normally watch....

    Cox tech is coming out tomorrow--I'll report back then. However, I am really fed up with all this and called Tivo just now, demanding compensation. I've paid for a year's service in advance and I'm a little over 8 months into it. They wouldn't give me a retroactive credit but did give me a credit that effectively gives me another year on to my pre-paid contract. Of course, this ensures that I'll stick with the service. But I did say that if my current problem couldn't be resolved I'd be calling back and demanding more--a complete refund of both my service and the cost of the TiVo box would be nice! I love TiVo, but this awful service is ridiculous! :mad: And get this, what solution did the tech suggest? Getting service without the cable cards which means you get no channels above 100...which means no HD programming since those are channels in the 700's. Um, I bought an HD TV and HD TiVo specifically so I could get, guess what?! HD PROGRAMMING! I can't believe he even suggested that! :mad:

    I would definitely recommend that anyone considering TiVo HD not purchase it if they live in an area where Cox and DigitalAtlanta cards is their only option... :(
     
  17. Jul 4, 2008 #1437 of 2181
    Rolow

    Rolow Member

    126
    0
    Jun 1, 2004
    Peoria,AZ
    Does any one know if its possible to go back to the old CC software? I would much rather call once a month and not miss a single recording rather then what I'm dealing with now.

    I had not problem with 714,716 and 173. I guess SDV has not been turned on in Peoria yet.
     
  18. Jul 4, 2008 #1438 of 2181
    harma41

    harma41 New Member

    2
    0
    Jul 4, 2008
    I am in the north phoenix area, and I am also stuck in the dreaded "firmware loop". I have been dealing with this issue for the last week, but I have not been home a lot. Sometimes if I restart the tivo, it goes away for a little while.

    I have called Cox, but they have no idea what is going on. The CSR did not know that there even was an upgrade issued for the cable cards, or that there were any issues related to that upgrade. Now I have a truck roll coming with a new cable card on tuesday, but I doubt that this will do anything. If that new card has the same firmware as the last card, it will just start to run the upgrade again.

    Why don't they just flash the cards ahead of time, so that when they visit a customers site that has this specific issue, they can avoid coming back again. :-(
     
  19. Jul 4, 2008 #1439 of 2181
    jebbbz

    jebbbz Member

    289
    0
    Sep 7, 2007
    35th and...
    After it goes away for a little while is there some event that triggers it to start again? For me and a few others there are particular channels that trigger the fw loop if we tune to them. Can you be simply watching TV when the loop begins? What are the specific symptoms of your loops?

    I ask because as long as I stay away from the danger channels I have no loop problem. If I tune to one the loop starts, continues for five or ten minutes, and, if I am still "tuned" to the bad channel a new loop starts. The black and gray cable company screen appears but periodically i get a TiVo screen and my box responds, sort of, to the remote. If I am at, say, TiVo Central when the loop ends I can avoid a new loop if I switch to live TV and change the channel quickly. It seems that some people are truly stuck in a loop that never gives them a chance to exit.
     
  20. Jul 4, 2008 #1440 of 2181
    nicemann

    nicemann New Member

    18
    0
    May 4, 2006
    Great now I don't know if changing the cards out is going to help my problem of getting the 161-38 error and the graying of the 700 channels. I hate looking forward to going to watch a recording and only 3 minutes of it was recorded because the freakn channel cycled or grayed out. Only been happening since about Tuesday. It's now happening day or night, time doesn't matter. I love TiVo but I am really getting tired of Cox. Wish DirectTV had TiVo service.

    COX FIX THE PROBLEM!
     

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