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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Jul 2, 2008 #1401 of 2181

    mstrassel New Member

    Dec 28, 2007

    I have had 2 techs in the last week call around looking for S-Cards and they were told there aren't any in the entire valley, they are gone and not getting any more.....Just letting you know what I heard "on the street" If you ever get one let me know.
  2. Jul 2, 2008 #1402 of 2181

    yroca New Member

    Dec 6, 2004
    I also was having to call Cox every 30 days because of the SubExpireTime issue. My SubExpireTime was July 7, 2008, but I just checked today and it has updated to August 1, 2008. Yippeee! This will be the first time in 6 months that I won't have to call in!
  3. Jul 2, 2008 #1403 of 2181

    nemein New Member

    Jul 2, 2008
    I'm still trying to digest all the info in this thread so apologies if these questions have been answered already...

    I just got an HD Tivo over the weekend and had Cox (NOVA) swap out my DVR for the cable card. The original installer went through 2 of them, I had a second installer out this evening to try a 3rd and I'm still having a problem. Nothing that is associated w/ the "digital tier" works (HD or non-HD). Is the problem I'm having what everyone is experiencing, I'm seeing something else about a firmware loop but it's kind of hard to tell if it's NOVA or Phoenix people who are having that problem. If I'm reading the thread right this is a problem w/ the Mcards Cox is using. So is it all the Mcards or are some working and some aren't? Do people think it's just a matter of time before this issue is worked out or has this been an ongoing issue (or part of a series of issues) that Cox has had w/ the Tivo? Are people that have two Scards, as opposed to the Mcard, having these same problems? Is it even possible to get Scards anymore (although I guess that's really a question for Cox ;))?

    I'm just trying to figure out if I should keep this or send it back and cancel the subscription (have about 25 days now to figure it out ;))


    EDIT: I did check the firmware and I'm on the 301.

    BTW (and this might not be the right thread) does anyone know if Verizon FIOS is having the same sorts of problems? I'm not dead set on Cox, esp if it doesn't give me everything I'm paying for...
  4. Jul 3, 2008 #1404 of 2181

    nightdesigns New Member

    Mar 3, 2003
    Surprise, AZ
    I'm hopping into this thread late, but I am too having issues in the Phoenix area (Surprise). I'll check some of the other items people have checked earlier in this thread.

    I wanted to add my issue. The tivo will be recording and then just stop. Sometimes it'll throw an error (sorry, can't remember the exact, maybe a 161-something). I believe it started happening yesterday. Right now all I'm getting is partial errors. Channel changing on HD is slow to acquire and tune.

    I'm running a HD with an external drive attached. Nothing too out of the ordinary. I do have a M-series card that worked for the most part correctly until yesterday. Cox does have truck roll scheduled for monday.
  5. Jul 3, 2008 #1405 of 2181

    craigo Broncos Fan

    Apr 6, 2004
    Mesa, AZ
    I have an S3 with two Scards and have absolutely no issues. A while ago I swapped them out for the Mcards and had the same issues as everybody else. I went back to the Scards a few months ago and everything is running great.

    Regarding the availability of Scards. Not sure where you are located. I would call Cox to find out. People here in Phoenix are saying Cox is out of Scards.
  6. Jul 3, 2008 #1406 of 2181

    Shawn95GT Tivo, in HD!

    Oct 7, 2005
    Phoenix, AZ
    If you have the choice between Cox of FIOS I can't think of a single reason to go with Cox -lol. Is it significantly cheaper?

    This is coming from a happy Cox customer.
  7. Jul 3, 2008 #1407 of 2181

    jebbbz Member

    Sep 7, 2007
    35th and...
    So far, it sounds like you have "ordinary" cable card problems -- many of the damn things simply do not work. It isn't unheard of to go through as many as half a dozen, though I never had a cable card installation take more than two. The original problems we Phoenix people are currently discussing arise some time after a good card installation, days, sometimes weeks later. We would lose the ability to watch encrypted channels. Rebroadcasts of local channels was, if I recall correctly, never affected. Reboots and some other tricks would "fix" the problem temporarily (at least usually as some people had to get new cable cards).

    As far as I know it is only Cox in Phoenix that has been having these special problems. The 0301 firmware was supposed to solve these special problems and for me, at least, seems to have done so except that tuning to certain channels causes my TiVo to go crazy for five or ten minutes and act as if it needs to redo the firmware upgrade. Other people seem to be stuck in an endless firmware upgrade loop. There is no way to tell if their original problems have been fixed since the firmware upgrade loop prevents them from using their TiVos at all. A few other people here in Phoenix report the "mild" problem I have but quite a few others seem to suffer the more serious problem.
  8. Jul 3, 2008 #1408 of 2181

    hddude55 New Member

    Jan 4, 2007
    Huh, doesn't the East Valley count in the Phoenix market? I think I pretty clearly reported here that the old losing channels problem cropped up on my series3 yesterday -- on both cards and both were upgraded to 0301 last Thursday. I do wonder if the alleged sdv roll-out yesterday may have caused some conflict with the missing channels "fix." So far, so good today.

    ...Oh sh.. I just checked and 733 ESPN is gonzo but oddly enough it came back for a few seconds before disappearing again and that never happened with the original missing channels issue...and now a few minutes later everything seems to be back!! Cripes, this is insane. I think at least one other person reported the same thing. The missing channels problem seems to be back, but seems to "self-heal" after some period of time without a reboot -- and both cards in my series3 are affected.
  9. Jul 3, 2008 #1409 of 2181

    jebbbz Member

    Sep 7, 2007
    35th and...
    Sure, East Valley counts. As I said, for me, at least, the loss of channels problems seems fixed by 0301 and I am guessing the upgrade fixed the old problem for some others, too. Just not for everybody.

    Yes, I noticed the self-healing effect back in April after the TiVo software upgrade (9.3a? Something like that.) You seem to suffer an extraordinarily severe case of loss of channels, one that the self-healing can barely cope with for even a short time. On the other hand, if I remember all your posts correctly, you don't suffer from the channel 199/firmware upgrade problem, much less the endless firmware upgrade loop.

    Over of the AVS Forums I got a message from an Ahwatukee resident who says he has no problems with channel 199. In fact, he didn't mention any problems at all. I asked him to check if he has the 0301 upgrade. Someone with more hsitorical knowledge of cable TV in Phoenix might know what service areas Cox bought up and which ones they built into. If the cable company equipment differs by town/city/neighborhood some people may have no problems while others have tons.
  10. Jul 3, 2008 #1410 of 2181

    Roderigo New Member

    Mar 11, 2002
    Brookdale, CA
    I think you're seeing some other problem... From what everone's described, this doesn't sound anything like a cablecard issue, but just a pure signal quality issue.
  11. Jul 3, 2008 #1411 of 2181

    nightdesigns New Member

    Mar 3, 2003
    Surprise, AZ
    Well, I'm now officially suck in the firmware update loop. Joy! Truck roll is scheduled for Monday (that was the soonest after a Tuesday evening call).
  12. Jul 3, 2008 #1412 of 2181

    nemein New Member

    Jul 2, 2008
    Well I called Cox and asked the CSR to add a note to bring out Scards instead of a new Mcard. I guess we'll see what happens next week... If that doesn't work I guess I'll try FIOS before giving up and sending the Tivo back.
  13. Jul 3, 2008 #1413 of 2181

    TheLongshot New Member

    Jun 15, 2008
    As I said above, I had the same problem and Cox had to install two S-Cards to get things working correctly. But, once they were installed, they worked perfectly. Both M-Cards they had brought didn't bring in the digital tier channels.

    I'm in NOVA, BTW.

  14. Jul 3, 2008 #1414 of 2181

    djwilso Member

    Dec 23, 2006
    Phoenix, AZ
    I'm also in Phoenix and am experiencing the following problems as of July 1 2008 with my Series 3 that has 2 Scientific Atlanta S-cards.

    My S3 has software 9.3a.

    When changing channels, the screen stays black for approximately 10 seconds, which is much longer than normal.

    If the target channel is unencrypted, after the 10 second delay is over, the channel appears and comes in steady. This is true of local HD channels as well as the SD lower channels.

    If the target channel is encrypted (HD or SD act the same), after the 10 second delay is over, the channel appears with audio and a frozen video frame for about 1 second and then everything goes back to black with no audio or video. If I then wait about another full minute, the channel starts to come back in for about the next 20 seconds with video freezes and audio dropouts and finally stabilizes and comes in steady.

    Additionally, I also had the experience where even after an encrypted channel had locked and had been coming in steady for about 20 minutes that all of a sudden it started failing and then went back to black again. In the following 5 minutes, it went in and out 4 or 5 times and then finally came back in steady. Even with steady video, the audio kept dropping out for sub-second intervals for another minute until it finally locked in steady. Completely annoying. :mad:

    If I reboot the TiVo, both tuners work normally with original channel changing performance for at least the first 15 to 30 minutes. Then, the channel changing sluggishness starts again progressively until it reaches a maximum slowness again.

    Also of note is that the performance issue seems to come and go by itself independently of tuner. That is, when one tuner is experiencing the sluggishness, the other one acts normally. It's maddening.

    Last night when I attempted to view the CableCard CP screen, I received an error about being unable to retrieve an HTML file (can't remember exactly what it said), but today the CP screen does appear, but with mine I am not seeing exactly where the card's firmware version is displayed.

    On the CableCard Diag screen, I do see this: "OS Build:2.3.149s2 (0) Mon May 2 2005 1:28:42 PM EDT". It's the same for both cards. Is this the S-Card firmware version? If so, it does not appear to have changed since 2005...

    I have not experienced any firmware upgrade screens or the infinite upgrade loops that might accompany them reported by others.

    I had assumed that all of this was due to the July 1 rollout of SDV, but many of the posts here are attributing it to a firmware upgrade. I suspect it will somehow turn out to be SDV.

    I just wanted everyone to know that S-cards are not immune to this very irritating problem and that getting S-cards, if any are even available, may not correct the problems being experienced.

  15. Jul 3, 2008 #1415 of 2181

    p_harper New Member

    Jun 12, 2007
    Phoenix, AZ
    Same thing happened to me last night on channel 266 in the Starz tier.

    When it happens now I just go watch something from the Now Playing list and keep the remote handy. When there's a break in the update loop it'll kick me over to live TV and if I change the channel fast enough I can get back to normal. Minimizes the inconvenience.
  16. Jul 3, 2008 #1416 of 2181

    jebbbz Member

    Sep 7, 2007
    35th and...
    I don't subscribe to the Starz tier but I keyed in 266 and doing so did not send my TiVo into a tizzy (I saw nothing but the program description, of course.) Presumably, CC checking to see if I subscribe to a channel doesn't cause the problem, actual tuning does. Also, I am starting to have some problems tuning and keeping channels, even local rebroadcasts. ABC took forever to come in.
  17. Jul 3, 2008 #1417 of 2181

    Joel47 New Member

    Nov 2, 2007
    That would be me. Haven't had a chance to check the version number (will check tonight), but I didn't say I didn't have any problems. When watching Music Choice (classical music helps my daughter fall asleep), the screen will go grey. I can switch to any other channel and it'll be fine, and it fixes itself a few minutes later. I haven't noticed any other channels with this problem.

    Also, last week I lost all the encrypted channels and had to call Cox, so apparently my expire time isn't updating automagically.

    All-in-all, it seems like I'm getting off lightly...

    Edit: Yes, I have version 0301. I'm also (currently) missing Discovery HD Theater; got home and both tuners were stuck on it with a grey screen. I get the other encrypted stuff, though, so I'll try rebooting once my daughter's show is over.
  18. Jul 3, 2008 #1418 of 2181

    bowlingblogger Member

    Oct 2, 2007
    Tucson, AZ
    Apologies for the lengthy post...just want to throw my hat into the ring.

    I have Cox Digital Cable in Tucson with a TivoHD and I have had the channel-loss problem since I got it in January 08 and required a new cable card every 30-45 days (whether S- or M-cards--same problem with both). 9.3 alleviated, but did not eliminate the problem. A few weeks ago I lost channels right on schedule and called for a new card, but this time a re-authorization, pairing and hit brought back the channels (and my sub expire time was moved back). I was elated at the prospect that from now on I would still lose channels occasionally, but a simple phone call rather than a whole new card would bring things back to normal after reboots stopped working.

    I haven't even had the channel-loss problem at all since firmware 301 was installed on my card, but now I have a new problem, as one other poster reported: just about all of my recordings stop a few minutes before the end and they all wind up as partials. It does not start another partial recording where it left off, which is what I thought 9.3 was supposed to make happen. I think the firmware update screwed up my card (or it's just scheduled to die anyway) and I'm getting a new one Monday.

    If it's not one thing with this TivoHD, it's been another...

    In case anyone's curious, tuning to channel 199 does not mess up my Tivo--I tune TCM as normal. Also, I can still tune all of the channels that were supposedly moved to SDV on July 1. A rep told me yesterday that they hadn't gotten to all neighborhoods yet for the switch, but I'm not sure what to believe.
  19. Jul 3, 2008 #1419 of 2181

    Dbax5 New Member

    Jun 30, 2008
    Peoria, Az.
    Send it back now! It will not work until the cable card issue is solved. Purchase it again if they ever solve the problem. Don't get screwed like I did.
    Right now TivoHD is an absolute joke.:D:D
  20. Jul 3, 2008 #1420 of 2181

    bacevedo Member

    Oct 31, 2003
    Chandler, AZ
    OK - I had an interesting conversation with a CS rep when I was checking on ordering new service. After getting through all of the different quotes for different services, I asked if it included a digital cable box, because I had a TivoHD and didn't need a box, but would need cable cards. She informed me that she couldn't order cable cards, because Cox is not supporting cable cards as of 7/15 (or something close to that).

    After I stopped laughing in my head, I said "just to make sure I am clear, you are telling me that you are not supporting cable cards" and she said "yes". I said "so if I wanted to order a cable card right now, you are telling me you can't" and she said "correct". She said letters went out to everyone last month stating this and I told her if this was true I would have seen posts about it on the internet and I haven't. I asked if she meant about the SDV switch over and she said no, this was something else because the cable cards weren't working and they might eventually send out new cards when they get fixed. After telling her about the firmware update to fix issues, she said that wasn't it either.

    Needless to say, I am pretty sure she was confused. However, I wanted to check here and find out if anyone received any other letter besides the SDV letter. I can call back and probably talk to a supervisor if necessary to get a cable card ordered, but honestly, I was not happy paying the price they were going to charge. To get their bundle (and save $38) I had to upgrade my phone and internet, basically making it a wash.


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