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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    Go through the CableCARD screens (conditional access should do it) to determine which firmware version you are running. I do not know the exact date it rolled.
     
  2. Rolow

    Rolow New Member

    123
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    Jun 1, 2004
    Peoria,AZ
    Ok mine is at PKEY1.1.12_F.p.0103 does that just mean they haven't sent the update yet or do I have to call cox?
     
  3. TheLongshot

    TheLongshot New Member

    66
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    Jun 15, 2008
    Does this fix the problem I had with the SA M-Card where it wouldn't recognize the digital channels and the non-local HD channels? Because that is what Cox spent a couple hours trying to fix last weekend when they finally gave up and put in a couple of S-Cards.

    Jason
     
  4. hddude55

    hddude55 New Member

    236
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    Jan 4, 2007
    Phoenix
    I hope this is real after 8 months of waiting. I currently have a card in slot 1 of my series 3 with OS Ver: PKEY1.1.12_F.p.0103 and this card is one that has been losing channels -- in fact I have had at least two or three cards swapped in slot one for that problem. The card in slot two has worked like a champ for many weeks and it says OS Ver: 01.04.01. That seems odd, but perhaps I currently have one single stream and one dual stream and they have different firmware or something of the sort. Oh well, I am sick of thinking, writing and experiencing over 8 months of this idiotic issue, so count me as a skeptic until the solution is rolled out to my two cards.


    I just called Cox Phoenix and talked to first and second level support. They were both totally unaware of any released fix nor how to get it. As for Jerry thanking all of us for standing by them and having faith in them, I almost choked on my Pepsi. Hell will freeze over before I buy another High def TiVo and I do my best to discourage others from buying one. But even though I'm a bad boy, I am a customer who has spent a lot of dough on TiVo hardware and service plans for four series 2's and this piece of crap series 3. It's about time someone got off their rear and fixed this problem.
     
  5. tagpats

    tagpats Tagpats

    48
    0
    Mar 11, 2007
    Fairfax, VA

    Thanks. I'm using 2 SA Single Stream Cards, so maybe that is my issue. It is telling me that my firmware version is simply "1". My CableCard menus are different now that I was forced to switch from an M Card to the S Cards. I guess I'll just wait to see if I have continued problems.
     
  6. jebbbz

    jebbbz Member

    284
    0
    Sep 7, 2007
    35th and...
    For those who can't find it on the "CA" screen, on my TiVo HD with a single MCard the info is located on the first page of the "SA CableCARD Diag Screen," about 3/4 of the way down. I still have the 0103 version but I will check it periodically.

    Is the SubExpTime not updating fixed with this FW update?
     
  7. moyekj

    moyekj Well-Known Member

    11,143
    32
    Jan 23, 2006
    Mission...
    Switch to Coca Cola and chill out dude. :D Seriously though, TivoJerry has no obligation to post anything here but continues to do so despite backlashes such as this one. I understand this issue has been extremely frustrating, but the anger should be directed towards Tivo the company, not at an individual that is working hard and going out of his way to make things right.
     
  8. hddude55

    hddude55 New Member

    236
    0
    Jan 4, 2007
    Phoenix

    When I call T-Mobile, I usually get at least two or three "happy talk" questions and I'm sure some customers really like it. I realize this is scripted but I find it to be annoying and a waste of my time. I also find it annoying when a TiVo employee thanks all of us who have had this problem for 8 months for our faith and trust in his company. After 8 months of this garbage the last thing I have is faith and trust in Cox, TiVo and Scientific Atlanta engineers.
     
  9. wierdo

    wierdo New Member

    379
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    Apr 7, 2002
    Arkansas, US
    I think you're getting too much sun and it's making you irritable. Of course, I'd also be irritable if I was dealing with 110 degree heat.
     
  10. jebbbz

    jebbbz Member

    284
    0
    Sep 7, 2007
    35th and...
    I have had the problem since January but I am inclined to blame Cox and Cisco/SA. As I have said before, this seems to have been a pretty small problem for them as TiVo customers are such a small percentage of their customers but a big problem for TiVo as TiVo customers are such a big percentage of their customers (like, 100%). Little problem for Cox/Cisco means low priority for them. Much bigger problem for TiVo means higher priority for them, but without help from Cox/Cisco TiVo can't do much. As TiVo has CableLabs certification, as does Cisco, I assume the specifications are insufficient to prevent hardware/software conflicts.
     
  11. hddude55

    hddude55 New Member

    236
    0
    Jan 4, 2007
    Phoenix
    I just received an email from the Cox-Phoenix Corporate Office employee who I spoke to this morning. Here is the relevant information from her follow-up email:

    "I have forwarded the information you provided me with to our Interactive Services group. They have reported the following:

    *******************************************************************************************************
    We got the software late last week from S-A/CISCO. As with any software, this must go through internal testing to ensure there are no major bugs prior to releasing it (and of course to ensure it does correct the issue grey screen issues). As soon as it is tested successfully we will begin deploying this software to our customers.

    More information should be available regarding this software soon as we have just started deploying this to test units.
    ********************************************************************************************************

    I was also informed once the software has been tested; it will be automatically downloaded on a wide scale to our cable card customers that have been experiencing loss of channels. At this time, I am not sure when that will be; however, as our Interactive Services group approaches the deployment date information will be sent out to us."
     
  12. doormat

    doormat New Member

    146
    0
    Sep 15, 2004
    Vegas
    I think I got this firmware update a while back (5/20) and my Tivo has been working perfectly since. No missing channels, no reboots to get new sub exp date. SA M-Card, Cox Las Vegas.
     
  13. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    I've been advised the Cox of Phoenix has not yet rolled out the latest firmware version that contains the fix. I apologize for the confusion my posting has caused. I was not informed that the firmware update was still pending.

    Cox currently expects to be rolling it out to all customers in that area automatically within the next few weeks. I don't want to post a specific date in case there is a delay that prevents them from rolling out to everyone, but you should be seeing it real soon. There is no need to contact Cox to request the update.
     
  14. Rolow

    Rolow New Member

    123
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    Jun 1, 2004
    Peoria,AZ
    Jerry Thanks for keeping us up to date. I hope they roll it out before the 12th other wise I will have to make a call because my subexpiretime is July 12 2:40am gmt

    For some reason I missed the last 5-6 posts in this thread :(
     
  15. tagpats

    tagpats Tagpats

    48
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    Mar 11, 2007
    Fairfax, VA
    Jerry, Do you know if the rollout timing will vary depending on where in the country you are located? I'm in Northern Virginia. Although their customer service is generally very good, they aren't too swift when it comes to CableCards or TiVo.
     
  16. whafro

    whafro New Member

    3
    0
    Oct 10, 2001
    Falls...
    This firmware doesn't fix the lack of channels received by Northern Virginia customers, such as everything in the 720-740 (Discovery HD, Bravo HD, etc) range, right? As I understand from previous posts in this thread, that's just a Cox misconfiguration, not a matter of a firmware bug.

    If so, then tagpats, we should coordinate a call-in time and try to get as many folks calling in within 15 mins or so, so they feel it's a common issue :p So far, it just seems like they don't care.
     
  17. tagpats

    tagpats Tagpats

    48
    0
    Mar 11, 2007
    Fairfax, VA
    I'm happy to call in on that. I guess I have two issues then. I have accepted the lack of the switched digital HD channels until the tuning adapter comes out and makes those channels available to CableCard customers.

    I also still have intermittent trouble with losing channels and having them freeze up on me. This was what I was assuming the firmware fix was all about. I've been successful as of late getting these problems resolved with a reboot, but who knows how much longer before I require a truck roll.
     
  18. whafro

    whafro New Member

    3
    0
    Oct 10, 2001
    Falls...
    Yeah, apparently the missing "switched" channels aren't actually switched, they just aren't being sent to the CableCards because Cox just doesn't feel like it, according to jfrankin (if I understood those posts correctly).

    I don't think I've been experiencing any freezes, but I mainly stick to HD channels, so I wouldn't notice other channels as being "lost." I was hoping that maybe there was a firmware answer to the question of the missing HD channels.

    Ah well...
     
  19. jebbbz

    jebbbz Member

    284
    0
    Sep 7, 2007
    35th and...
    I turned on my TV this morning to catch the Russia/Spain UEFA semi-final and found a CableCard message (the black and gray screens) telling me a firmware upgrade was in progress. This was 11:30 am local time (I am in Phoenix, AZ). The message cleared fairly quickly and I checked my firmware number and I now have the "301" upgrade. I watched the game and began channel-surfing about 2:00 pm and began getting alerts that a firmware upgrade was in progress (?!?). I got some cryptic CC messages alternating with a blank TiVo background. Eventually I saw a TiVo message that a CC upgrade was in progress and it might take 40 minutes. So, the firmware upgrade is appearing here but I don't yet know how smoothly things are going.
     
  20. yroca

    yroca New Member

    48
    0
    Dec 6, 2004
    After reading jebbbz's post, I checked my TiVO HD here in Phoenix and saw it was also upgraded to the 301 firmware, so the rollout in Phoenix must be underway. We will see how things go over the next few weeks...
     

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