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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. malogus

    malogus New Member

    7
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    Dec 3, 2006
    I'm still not sure you can place the blame directly on Cox, I think it's more of a Tivo issue.

    In my case, I have an S3 in my main viewing room, and a TivoHD in the bedroom. The S3 has 2 S-cards, the HD has 1 M-card. The S3 never drops channels, but has alot more pixelation issues. The TivoHD drops channels once a month, but never has any pixelation problems. I think the dropping channels has to be a Tivo issue with the firmware, otherwise why doesn't my S3 drop? And my HD only drops once a month based on the expire time, which makes me lean towards tivo firmware as well. But I guess it could always be a Cox problem in resetting that expire time maybe?

    BTW, I'm in Chandler also.
     
  2. Roderigo

    Roderigo New Member

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    Mar 11, 2002
    Brookdale, CA
    You have two different kinds of cards running two different version of SA firmware. I could certainly believe it's a Cox/SA problem with that configuration.

    If the card isn't getting an updated expire time, I'd think it's more on the cable company/cablecard side. The host device doesn't have much to do with card authorizations. That's all out of band messaging between the headend and the card. As long as the tivo is passing a valid OOB signal, it's then up to the headend to send the right messages, and the card to process them properly.
     
  3. Jun 1, 2008 #1323 of 2181
    Pafrican

    Pafrican New Member

    33
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    Aug 20, 2002
    Just got a letter from Cox (Phoenix) about SDV and how it will go live July 1st 2008.

    First up, is the note at the bottom of the letter to Tivo HD/Series 3 owners (emphasis done by me):

    Cox, along with others in the cable industry, has worked with TiVo Inc to develop an external device called a Tuning Adapter that will allow TiVo Series 3 and TiVo HD devices using CableCARDs to access channels delivered via SDV. Availablity of the Tuning Adapter is expected later this year. That that time additional information will be sent to you. The Tuning Adapter will be provided by Cox at no charge.​

    Second is the lineup of SDV channels. I'm okay with most of these as NO HD CHANNELS are on the list.

    A few of the variety and sports tiers. Most of the hispanic tier. And the Sports Season passes.

    Nothing missed here.

    Also, for the next 6 months Cox Arizona people using a CableCard can get an HD Cable Box for $2/month for the next 6 months.
     
  4. Jun 1, 2008 #1324 of 2181
    jshore

    jshore New Member

    143
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    Aug 17, 2003
    Greetings from Litchfield Park, AZ (the western part of the Valley).

    Coupla notes that may or may not be of interest.

    I received the Cox letter, too. Glad to see the tuning adapters will be no charge.

    As far as missing channels, here's what i encounter: on my two Series 3 machines (each with two single-tuner SA cable cards) - rarely have channels drop out or go "black." Occasional pixelation and audio dropouts when changing HD channels.

    But with my HD Tivo in the guest bedroom, I have occurrences where all digital channels other than local HD would go black. I call Cox and usually having them re-pair the multi-stream SA card works. But last time it wasn't working until the guy did what he called an "H" hit which re-authorizes the cards. So if you ever find a normal "hit" or re-pairing doesn't fix the issue, before they roll a truck see if you can reach a CSR who can do an "H" hit to solve the issue.
     
  5. Jun 1, 2008 #1325 of 2181
    gwsat

    gwsat New Member

    455
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    Sep 14, 2006
    Oklahoma City
    Thanks for the report about Cox’s letter concerning an “external device” that will allow TiVo S3 HD DVRs to receive SDV channels. So far, Cox OKC has not added any SDV channels, so I am not surprised that we didn’t receive such a letter. The news that it won’t be available until “later this year” is a little scary, though.
     
  6. Jun 2, 2008 #1326 of 2181
    OrangeKid

    OrangeKid New Member

    56
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    Dec 7, 2002
    Portland, OR
    Today after the changeover I was still getting my HD channels on the old numbers. A restart of the S3 Tivo solved that issue. Now all my HD programming shows up at the corect channels. The only issue I have remaining is that the Tivo (Tribune) program guide seems to be incorrect for the three premium channels I subscribe to (HBO HD, Cinemax HD and Starz HD). I hope Tivo (Tribune) straighten out the programming.
     
  7. Jun 2, 2008 #1327 of 2181
    jfranklin

    jfranklin CSR, Cox Hampton Rds

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    Oct 2, 2006
    Chesapeake, VA
    So those of your in NoVA don't think I completely forgot, I just wanted to let you all know that as of yet I've gotten just a hair to the right of nowhere. Every response I have gotten directly or indirectly from those in charge in your part of the world within Cox has been classic marketing speak. Which I expected from the corporate people, but not the technical people.

    Sadly what I'm being told is that since NoVA has already launched SDV their CableCARD lineup is different. When I restate that the channels I am concerned about are not being delivered via SDV the communications from the person I was getting information from promptly stops.

    At this point, as much as I hate to say it as this does not help those that have cards directly in their TVs (yet), I think the only relief you're going to see is going to be by way of the Tuning Adapter.

    I haven't given this up, just doesn't look good.
     
  8. Jun 3, 2008 #1328 of 2181
    doormat

    doormat New Member

    146
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    Sep 15, 2004
    Vegas
    Thats what I wanted to hear - hopefully its a nationwide thing.
     
  9. Jun 3, 2008 #1329 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
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    Oct 7, 2005
    Phoenix, AZ
    I got the letter today.

    I think the STB for $2/mo is a ploy to get us addicted to On Demand :).

    I'll probably get one.
     
  10. Jun 3, 2008 #1330 of 2181
    milo99

    milo99 Well-Known Member

    4,192
    49
    Oct 14, 2002
    McLean, VA
    thanks for the efforts Jody. Hopefully that adapter will be out this summer and it will indeed be free like in AZ.
     
  11. Jun 4, 2008 #1331 of 2181
    eochs

    eochs New Member

    70
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    Oct 16, 2001
    Phoenix, AZ
    I have not gotten the letter in Phoenix... Can you tell us the channel numbers or names?
     
  12. Jun 4, 2008 #1332 of 2181
    Rolow

    Rolow New Member

    123
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    Jun 1, 2004
    Peoria,AZ
    Here is a quote rom this thread
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=357703&page=54

     
  13. Jun 5, 2008 #1333 of 2181
    hddude55

    hddude55 New Member

    236
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    Jan 4, 2007
    Phoenix
    Say what? My letter from Cox didn't say anything about a $2/month HD cable box for 6 months.
     
  14. Jun 5, 2008 #1334 of 2181
    jebbbz

    jebbbz Member

    284
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    Sep 7, 2007
    35th and...
    Did you get only one letter? There were two letters, one regarding PPV and VoD, the other announcing SDV. I pitched the first letter without reading it carefully but it might not have made reference to the $2.00/month STB. The second SDV letter does mention the STB deal and that may be intended as an interim solution for TiVo owners to get by until the Tuning Adapter comes out as well as to serve as a marketing tool to get TiVo owners to try PPV and VoD which won't be available via the TA.
     
  15. Jun 6, 2008 #1335 of 2181
    Supermurph

    Supermurph New Member

    79
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    Oct 15, 2007
    Scottsdale, AZ
    It was at the bottom, almost like a "PS". So, you might have missed it. I've been frustrated with Cox at times, but I have second the idea that Cox seems to be handling this well so far in Phoenix. The letter was very clear and detailed and they seem to be doing the right thing by choosing channels with limited appeal and by offering the cheap box as an interim solution to the Tuning Adapter.

    I have a regular digital box in my bedroom and have OnDemand there. No danger of getting hooked on it over Tivo . . . . trust me.
     
  16. hddude55

    hddude55 New Member

    236
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    Jan 4, 2007
    Phoenix
    I'm in Gilbert and cannot get non-local channels back tonight on the slot 1 card even after several reboots and two hits by Cox CSR's, so a truck will roll tomorrow with a new card for my series3. Lately the card in slot 1 always seems to be the culprit, perhaps because it does the lion's share of the work. I notice far less posts on this topic in the past few weeks. Is it because you are having less problems, or are you like me and have simply gotten tired of discussing what seems like a problem that will never be fixed by SA/Cox/TiVo.
     
  17. Zonie65

    Zonie65 Taking the plunge

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    Dec 30, 2007
    Chandler, AZ
    Hasn't gone away for me. I even told the last tech when he would be back out. After he installed my last M-Card, I looked at the SubExpire date and time and it was June 14th, 5:36pm. Guess when I dropped most of my channels...you guessed it. This time 2 hits wouldn't do it so I have a truck roll scheduled. At least the CSR told me they all just got training on this issue and the direction is to hit it with a Unpair/Pair and if that doesn't work to then roll a truck. I kept asking each new CSR about this H-Hit and they all said it doesn't work with Tivo's, and the only signal they use is the unpair/pair. Fine, roll another truck for me....
     
  18. jebbbz

    jebbbz Member

    284
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    Sep 7, 2007
    35th and...
    Nothing has changed for me since the 9.3 update which seems to include "auto-repair" of the loss-of-channels problem. I rarely notice the problem now (but of course want it tracked down and truly fixed). I have only had one recording spoiled as a consequence but given the WGA strike and the time of year my To Do List is pretty empty. I have had the SubExpire problem pretty much monthly but so far it has alaways been fixed with a phone call. My current single MCard (I have a TiVo HD) has been here since February 25, my last truck roll and only one since the original installation roll.

    Given how much it costs Cox to roll a truck I doubt they are ignoring the problem but all they can do is pressure Cisco/SA to get it fixed. TiVo already has a lot of incentive to get things fixed since proportionately this is a much bigger problem for them than it is for the CC manufacturer.
     
  19. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
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    Jul 26, 2005
    Alviso, CA
    Hello all,

    I've been given some information to pass along regarding customers experiencing a loss of channels in Cox Cable markets. I'd been posting occasionally about the issue on the TiVo Help Forum and am looking around TCF to see where else this info might be useful.

    TiVo has been working with Cox Cable and Cisco (Scientific Atlanta) for quite awhile to develop a fix. As a result of the investigation, Cox has released a new version of Cisco firmware (PKEY1.1.12_F.p.0301) which seems to have solved the problem.

    TiVo has also spoken to some of the customers who had experienced the issue and confirmed that it has been solved. We know it's been a long road while this was being worked on and we truly appreciate the help we get from our subscribers in resolving issues like this.

    Thank you for standing by us and having faith that a resolution would be reached.
     
  20. tagpats

    tagpats Tagpats

    48
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    Mar 11, 2007
    Fairfax, VA
    Thanks for the information! Do you know when the fix rolled out? How do we know if it has been updated?
     

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