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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. BrianAZ

    BrianAZ Back on the wagon

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    Aug 13, 2007
    Chandler, Az
    I believe you are still having the "lost channels" problem every 2-3 days. The difference now is that the most recent software update causes the Tivo to reset the card on it's own when it happens (so you don't have to do it manually or by rebooting). If it happens while you're recording something, you'll notice it because you have partial recordings. I do agree that knowing when the Tivo will no longer be able to reset the card(s) is a great piece of info.
     
  2. doormat

    doormat New Member

    146
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    Sep 15, 2004
    Vegas
    I also seem to be having the subexpiretime issue. I just called in yesterday to cox to have them rehit my cards. Its getting very frustrating. I want to trebuchet my TiVoHD back where it came from.

    At least I'm not the only one...
     
  3. lament

    lament New Member

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    Jul 5, 2005
    San Diego, CA
    Hey all,

    Anyone with Cox San Diego having any CableCard issues? Yesterday the TiVo started freezing on Live TV (rewinding would fix the issue).

    And now, after submitting a channel lineup addition (709, 728 and 738 aren't in the guide yet), I'm getting a CableCard error 161-38 and 161-52. I already rebooted but I'm still having this issue.

    Just curious if anyone else in San Diego is getting these or is my M-card crapping out.

    Thanks!
     
  4. 5cats

    5cats just jd.

    7
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    Oct 6, 2003
    San Diego, CA
    Nearly every day. Same symptoms, and more: keep an eye out for partial recordings. I see them constantly now.

    I recently had my MCard replaced. Result: no change. Partials, stutters on live TV, etc. *sigh*

    Sorry for the bad news,
    -jd.
     
  5. tagpats

    tagpats Tagpats

    48
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    Mar 11, 2007
    Fairfax, VA
    I just experienced the same screen freeze problem this morning on mine. Any channel I changed to would just lock up like I paused it. A reboot fixed it.

    I have 2 SA S Cards and this is the first time I've had an issue since the first week in April. Longest stretch I've gone since I switched to Cox in Northern Virginia.
     
  6. doormat

    doormat New Member

    146
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    Sep 15, 2004
    Vegas
    I just got a M-Card firmware update for my SA card. Anyone else get it? Do we know what it'll fix?
     
  7. tivocrazy

    tivocrazy New Member

    32
    0
    Aug 19, 2003
    Virginia...
    Hey doormat, what brand of M cards is Cox using out there in Vegas? Also, since you have a S2 do you use multi-room viewing? If so, when you view the content from your HD unit using the S2 is all (or most) of the content recorded on the HD unit showing that the recording is copyright protected and not available for transfer or is it showing normally?
     
  8. yroca

    yroca New Member

    48
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    Dec 6, 2004
    What version is it? I think it will show you in the CableCard Decoders menu under one of the many pages of diagnostic information. Let us know and then we can compare.
     
  9. doormat

    doormat New Member

    146
    0
    Sep 15, 2004
    Vegas
    Cox is using Scientific Atlanta power-something cards.

    I checked the firmware version on the Diagnostic page and it just said "1" under version number. This was TiVo's screen, and not the grey/black CC screens though. I didn't feel like wading through several pages and screens to find the firmware ver.

    I do have an S2, I have done MRV, however I found it slow - it wasnt fast enough to watch in real time. Though that was an old version of the TiVo HD firmware (early 8.x I think) and recently I was able to transfer some HD shows to my PC w/o problem and it did it fairly quickly. I cant watch any HD content from my THD on my S2 for obvious reasons, but I never tried to watch S2 recorded content from a THD box.
     
  10. tivocrazy

    tivocrazy New Member

    32
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    Aug 19, 2003
    Virginia...
    Thanks for checking doormat. That tells me that the problem is limited to Motorola M cards and also tells me that Cox is using different card brands in different parts of the country.
     
  11. JayBird

    JayBird New Member

    163
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    Jan 25, 2003
    Gilbert, AZ
    I have Cox in Gilbert, AZ.

    Yesterday all but the local broadcast channels went black. Rebooting and all other tricks I've read about didn't fix it. I called Cox to have them "hit" the cable card, and that didn't work either. Finally the CSR unpaired and repaired the card, and then it started working again. The CSR acted like he gets calls about TiVo cable card issues all the time.

    One interesting thing to note was that after he repaired the card, although I could tune channels just fine if I go to Live TV, if I went to the Test Channels page in the cable card menu, it would say I don't have any channels and wouldn't let me "test" any channels. It took 10-15 minutes before the Test Channels menu would acknowledge that I had channels, even though I clearly could tune channels using Live TV. Strange...

    - Jay
     
  12. JayBird

    JayBird New Member

    163
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    Jan 25, 2003
    Gilbert, AZ
    Just an FYI... I finally got things straight with Cox.

    The increase from $5 to $7 for the digital gateway service was because they are now providing digital service to two devices instead of one (originally it was just to the old cable box, now it's to the TiVo and to the TV, both of which have a cable card). They call this a "per outlet" charge, but any argument that it's all connected to one wall jack (i.e. one "outlet") doesn't get you anywhere. It's really a "per device" charge, not a "per outlet" charge. I guess I can live with that...

    The $4 per month for the two cable cards was as I expected, so no problem there.

    After explaining that they actually only installed 2 cable cards, and that I was only being billed for two on a monthly basis, they credited me the install charge for the 3rd cable card.

    And, after arguing that I still have all three services (cable, internet, and phone), I convinced them that I still qualified for the "digital home pak bundle discount". The CSR seemed certain there must have been a good reason it was originally removed, but when he couldn't come up with a reason why, he ultimately credited me for the additional charges and reinstated the discount.

    In the end that knocked over $70 off my bill this month, and reduced the ongoing monthly bill back to the same as it was before I switched from the box to the cable cards. It actually ended up that my ongoing monthly charges will be exactly the same as it was before, as the $2 extra for the "digital gateway service" plus the $4 for the two cable cards was offset by saving $6 by getting rid of the cable box.

    Bottom line... if anything doesn't look right on your bill, it definately pays to make a call and get it all sorted out. By default, I assume they will screw it up every time, and I watch my bill closely every month.

    Now... I wonder what mess they will make of it all when we want to add 3 additional phone lines (switching my existing office and fax lines from Vonage, and adding one more office line for my wife)... I guess we'll cross that bridge when we come to it, as we probably won't be making that transition for another month or two.

    - Jay
     
  13. hddude55

    hddude55 New Member

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    Jan 4, 2007
    Phoenix
    I live in Gilbert, too, and may be a reason the CSR acted like he gets these calls all of the time. I probably call them at least twice a month -- ever since the missing channels issue started in Nov 2007. Now if I could only explain why I haven't put my series3 on Ebay and rented a Cox HD box. At least the Cox box works even if the software is TiVo-Ultralite.
     
  14. Rolow

    Rolow Member

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    Jun 1, 2004
    Peoria,AZ
    I feel sorry for you series 3 guy it sounds like your problems are worse then us TiVo hd guys. Let's be honest you really don't want to pay $23 dollars a month for a Cox hd DVR do you? My SA 8300 missed recordings way more then the TiVo.
     
  15. Shawn95GT

    Shawn95GT Tivo, in HD!

    887
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    Oct 7, 2005
    Phoenix, AZ
    I'll add this again...

    I'm on Cox, I'm in Phoenix. I have 2x SA S-Cards in a S3.

    I'm not having these problems. This tells me Cox is doing something wrong out there!
     
  16. hddude55

    hddude55 New Member

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    Jan 4, 2007
    Phoenix
    No kidding. Most of us in the Mesa-Gilbert-Chandler area know the dropped channels issue first arose late last year on or about the same time Cox upgraded its systems in this geographic area, and unless one believes in a huge coincidence, that suggests something about the Fall 2007 Cox upgrade conflicts with the SA cards. Cox knows this, too. They don't even bother trying to point the finger at TiVo anymore. Yet, no one seems to have a time frame for a fix -- after six months!
     
  17. Shawn95GT

    Shawn95GT Tivo, in HD!

    887
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    Oct 7, 2005
    Phoenix, AZ
    Well, if it helps any they are upgrading my area today and tomorrow. It's something to do with HD channels and the on-demand functionality. I had an overnight outage about a month ago that they blamed on upgrades as well.

    I 'just' lost all of my HD channels besides the locals. I'm not getting anything that says my cards aren't authorized, it's like the channels are broadcasting black screens.

    I re-booted and it's same same. I'll give it some time.

    Right now I'm lacking:714,716, 720, 721, 722, 723, 724, 726, 729, 732, 733, 740, 746, 757 & 762.

    As long as 710 works I'm happy for tonight. If my cablecards consistently act like what's been described here I'll soon be downgrading to analog and adding another splitter to my off-air antenna.
     
  18. Shawn95GT

    Shawn95GT Tivo, in HD!

    887
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    Oct 7, 2005
    Phoenix, AZ
    The channels are slowly coming back.
     
  19. elwaylite

    elwaylite Member

    368
    4
    Apr 23, 2006
    Theodore, Al.
    Looking at buying a S3HD soon and wondering if everyone is happy with Cox in Norfolk.

    I see theyll be going SDV soon, but it appears theyll only pull low volume digitals?

    $55 for digital basic then the tivo fee aint bad.
     
  20. tivocrazy

    tivocrazy New Member

    32
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    Aug 19, 2003
    Virginia...
    My current issues concerning Cox Hampton Roads that may or may not affect you.

    Since you are getting an S3, the Motorola M card issue will not be a problem with you but they still have a problem with copyright protection when trying to use MRV or Tivo Desktop to transfer recordings. I have switched to 2 S cards in my Tivo HD and am still experiencing significant signal loss causing digital/audio breakup during certain times of the day. Working with Cox this weekend to try to track down the issue. Could be any number of things to cause this and some may have nothing to do with Cox (as in my wiring in my home). Could also be the TiVo unit although TiVo denies they are the problem. We will see when they send out their expert and hopefully the breakup will show itself while he/she is there.
     

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