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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. May 7, 2008 #1261 of 2181
    milo99

    milo99 Well-Known Member

    4,192
    49
    Oct 14, 2002
    McLean, VA
    yes, you are correct. You only get about 14 HD channels (you get all the other normal channels, except some are in analog instead of digital - if you look at the channel map on cox's website, it's everything under 102), and the rest are on SDV. Everything else though works pretty great.

    So if you can deal w/ their HD DVR and pay the extra monthly fee for that time, then that may be a good way to go for a few months. Hopefully, JFranklin's efforts will prove fruitful and we'll be seeing the channels we're missing sooner than later.
     
  2. May 7, 2008 #1262 of 2181
    junior15

    junior15 New Member

    24
    0
    Nov 23, 2001
    Well, right now, I don't have HD at all, so any HD that I get would be additional to what I get now. I also don't have any of the digital stuff (I get through 102) so any of that would be additional as well. I'm just trying to decide if I want to pay the extra $20 per month for the 2 cable cards (and digital gateway service on each) in addition to the extra $10 for the Tivo service if I'm not gonna get everything. Is there a list somewhere of which HD channels I will be able to get with the cable cards (so I can see what I will be missing)? If I will be getting the ones I care about, then I may go ahead and do it.

    Thanks
     
  3. May 7, 2008 #1263 of 2181
    milo99

    milo99 Well-Known Member

    4,192
    49
    Oct 14, 2002
    McLean, VA
    heres the channel list
    http://www.cox.com/fairfax/digitalcable/digitalchannellineup.asp

    these are the HD channels you'll get w/ cable cards
    703
    704
    705
    706
    707
    709
    710
    712
    714
    715
    716
    717
    719
    720
    721
     
  4. May 7, 2008 #1264 of 2181
    dtplink

    dtplink New Member

    42
    0
    Oct 12, 2004
    Emeryville,...
    I've been using TiVo since their first products hit the market. Since then I've gotten spotty service from their sales dept. (during last Christmas, but still); lost my satellite sports subscriptions due to SDV when I switched to S3HD and cable; experiencing bugs now with 9.3a (black screen, reboots needed) and I still prefer the TiVo experience to Cox DVR or any of the other I've seen.

    With Cox I now have enough HD stations to feel like I'm being served. I bought the TiVo expansion drive and reclaimed the time I used to waste erasing stuff to make space, etc. and I still enjoy the TiVo onscreen user experience every day. It's even gotten snappier.

    So overall I realize I'm getting screwed being caught in the middle of the TiVo/Cable/Satellite/Telephone Cos. wars but this too will pass.
     
  5. May 9, 2008 #1265 of 2181
    tagpats

    tagpats Tagpats

    48
    0
    Mar 11, 2007
    Fairfax, VA
    i dumped my M card for two S cards and have had to reboot once and have been free of problems for exactly 1 month. i don't know what has changed, but i've almost gotten to the point of not worrying about whether i will have a picture when i turn my tv on each day, which is a nice change.

    assuming all continues to go well, i'm looking forward to the dongle so that i can obtain all of the SDV channels i'm not currently getting with Cox in Northern Virginia.

    i don't know what the deal is with the cox csr that is trying to get information on why we're not receiving the sdv channels, but it seemed pretty straight forward that anything we have now, we'll continue to have and any new hd channels that are released in sdv will be unavailable until the dongle.

    since scientific atlanta is less than swift, i'd be interested in what cox has to report on when we might see this elusive dongle that was supposed to be available in the second quarter of 2008.



     
  6. AZrob

    AZrob Member

    244
    0
    Mar 31, 2002
    Phoenix, AZ
    Okay, I spoke too soon. Tonight I had a CC outage while the Tivo HD was set to record Battlestar Galactica. I tuned to the show, which had been supposedly recording for 5 minutes, and the green cursor was stuck at the beginning, plus the screen was black. Since the show had already been on for 5 minutes, I figured the Tivo HD wasn't going to reset itself, like I thought it was supposed to after the 9.3 upgrade...so I reset the channels myself, using the menu option. It did work much faster than before, which I think others have noticed....but that didn't get me back the first 5 minutes of the show.

    So, it truly is only a partial solution at this point.

    Rob
     
  7. hddude55

    hddude55 New Member

    236
    0
    Jan 4, 2007
    Phoenix
    Here in Gilbert AZ I just lost channels today on my latest "new" card in slot 1 of my Series 3. It worked fine for about two weeks. Whoopee.

    I haven't had Cox roll a truck yet. The telephone CSR remotely unpaired, repaired, then hit the cards with an "H Wave?" He was hard to understand so I may have misunderstood the part about an H wave. (FYI the original problem was not that card 1 was unpaired, in case someone asks.) I have my channels back and no reboot was needed, but unlike you I don't consider any of these new developments that restore channels to be a partial solution. It has been over six months since this nonsense started and I doubt they even fully understand the problem.
     
  8. milo99

    milo99 Well-Known Member

    4,192
    49
    Oct 14, 2002
    McLean, VA
    the CSR has been told that company wide - not just market specific areas - the SDV policy is changing so that HD channels are no longer on SDV. We've seen this change take place in other markets including the CSR's home market of Hampton, and Tivo customers who once could not access some of those HD channels now can.

    So seeing that his call center services NOVA tech support calls, he's looking into why NOVA customers are still stuck with the new HD Channels being on SDV.
     
  9. JayBird

    JayBird New Member

    163
    0
    Jan 25, 2003
    Gilbert, AZ
    I'm in Gilbert, AZ, and I have digital cable, internet, and digital telephone, all from Cox. Since I have all 3 services, I've been getting a "digital home pak bundle discount" of $32.90 off my bill each month.

    So recently I turned in my old cable box for cable cards - 1 M-Card for my new TiVo HD, and 1 S-Card for my Pioneer plasma TV.

    And then I get my next bill...

    1. The charge for the "digital gateway service" went from $5.00 to $7.00 (not sure why this was increased by $2.00 - anybody know?).
    2. The charge for the old cable box of $6.00 is gone, but is replaced with a charge of $4.00 for the two cable cards (this I expected).
    3. I was charged for 3 cable card installations, even though they only installed 2 cards (this doesn't surprise me, since the CSR who took my order insisted I needed 2 cards for the TiVo, for a total of 3 with the TV, and wouldn't listen to any arguments to the contrary when I tried to explain that I actually only needed one M-card for the TiVo HD).
    4. But here's the real kicker... they eliminated my "digital home pack bundle discount", so now to use cable cards instead of Cox's box, I'm paying an additional $32.90 a month.

    Is there anybody else who has all 3 services who also got screwed by this when they switched to cable cards, or is this just an error on Cox's part that can be corrected?

    Would requiring to have their box to get the discount be in violation of the FCC rules regarding my choice to use cable card devices in leiu of their box?

    Would this be considered an anti-cable card scam?

    I want to be armed with all the info I can get before I call Cox to dispute the charges on my bill.
     
  10. milo99

    milo99 Well-Known Member

    4,192
    49
    Oct 14, 2002
    McLean, VA
    does it say anywhere on your old bill, or on their website where they have mention of this bundle offer, that it must be with all their equipment?

    if no, then that's all you need really. They don't say they require it, then they can't make you have it.

    If they DO say it, then that's when any FCC regulation would come into play.
     
  11. Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    Call back and escalate if you need to. Their bundle pack is plus equipment.

    I signed up for Cox when I got my S3. I've never had a cable box since they installed and I 'was' bundled.

    I actually opted out of their bundle as of the last price increase. they are forcing to upgrade to the Premier internet service and raising the price from my old $99 rate to like $130 for the three services, plus equipment and taxes. Basically taking my bill from $120ish to $140+.

    I stripped my home phone down the 12.00 service, digital cable (no premiums), and the 'standard' 7.0/512 Internet and after the cablecard fees / taxes etc I pay just under $118/mo. If i strip the Internet down to the econo 1 megabit package I could get down to about $100/mo. I seriously concidered subscriving to digital cable and just not renting a box (or cablecards) because it's cheaper with the bundle vs analog ala carte.

    The cablecard install fees will be easy to dispute. Ask how many cablecards are on the account :).

    Shawn
     
  12. tagpats

    tagpats Tagpats

    48
    0
    Mar 11, 2007
    Fairfax, VA
    for the feedback on this. That would be great! I just assumed that what we were seeing was a decision to defer release of these new HD channels in SDV, but didn't realize that after release they were reversing course and making them available. This would be a nice development to hold us over until the dongle is up and running.



     
  13. Rolow

    Rolow New Member

    123
    0
    Jun 1, 2004
    Peoria,AZ
    I got 9.3 April 18th and haven't had to do a reboot or use the fix it trick since.

    I have lost channels twice and flipping between channels brings every thing back. So I wasn't even thinking about my SUB Expire time of May 13th until this evening when all my channels are gone again. The fix it trick did not work and again a reboot did not work so I'm now on hold with Cox.

    Just got off the phone with a cox csr and a hit fixed it again. This time my sub expire time is WED. Jun.11 2008 4:16:00am gmt Whats funny is my Last Error Time is THU. Feb 1 1996 2:23:44am gmt and the EUT Update Time is WED. May 14 2008 1:39:34am gmt

    *Edit*
    Not all my channels went away just the usual ones here in Phoenix
     
  14. tagpats

    tagpats Tagpats

    48
    0
    Mar 11, 2007
    Fairfax, VA
    Can anyone tell me how to locate the SUB expire time? I am using 2 S Cards.
     
  15. Rolow

    Rolow New Member

    123
    0
    Jun 1, 2004
    Peoria,AZ
    From Tivo Central go to
    Messages & Settings> Account & System Information> CableCARD Decoders> Configure CableCARD 1> CableCARD Menu> SA CableCARD CA Screen> enter on your remote

    That will bring you to page 2 of the CA Screen. SUBExpireTime is about half way down.
    My set up is a single multi streem sa card on cox Phoenix in a tivo HD. Hope that helps
     
  16. tagpats

    tagpats Tagpats

    48
    0
    Mar 11, 2007
    Fairfax, VA
    Thanks for the help. I tried to locate it, but maybe this is just available for M Card users. I just have a SA CableCard CP Screen, not a CA screen. I have just 3 screen options to choose from and none had the SUB on it.
     
  17. jfranklin

    jfranklin CSR, Cox Hampton Rds

    39
    0
    Oct 2, 2006
    Chesapeake, VA
    As of last night I hadn't gotten anything from the guy that's communicating with NoVa. He should be in this afternoon, so hopfully something then.

    I've been in a lot of meetings lately; new supervisor, so a lot of 'getting to know you' sessions that seem to be so popular with corperations now. Have another meeting today with the higher ups about revamping video training, so I'll be flying the CableCARD banner in there.

    If I don't get anything by the end of the week I'll start trying to get answers directly.

    I'm all for following the chain of command, so long as their is an answer at the end of the chain.
     
  18. yroca

    yroca New Member

    48
    0
    Dec 6, 2004
    I am having the SubExpireTime issue every 30 days. Like clockwork, I will lose the usual subset of channels. I have found rebooting prior to calling in helps when the send the hits. This is far less annoying that losing channels every 2-3 days, but is still something I hope they will figure out. I have had this issue since Nov or Dec with the SubExpireTime. The other thing to keep in mind is that the SubExpireTime is in GMT, so sometimes it looks like it is still in the future...
     
  19. thewebgal

    thewebgal MacAphile AV geek

    375
    1
    Aug 10, 2007
    DC 'burbs
    Awesome, thank you for trying to help us get the channels that we pay for but cannot receive. I sent you a pvt email with my info, but if it helps, remind them that in many markets, VERIZON FIOS has just been installed and all channels are available on THAT system and the FIOS folks are treating conversion customers very well ... (frankly, I'd rather stay on Cox, IF they'd just give us all the channels we are paying for already!)
     
  20. tivocrazy

    tivocrazy New Member

    32
    0
    Aug 19, 2003
    Virginia...
    Here is a problem that will affect anyone who has the following equipment

    TiVo HD (and I imagine Series 3) with a Motorola M Card
    Another Tivo uint using MRV or using TiVo Desktop on their PC

    I have been working closely with Cox to narrow down a problem with the CCI byte being set which has prevented either MRV transfers or downloads to the PC using TiVo Desktop. Most recorded content is being copyright protected, even content that is over the air. Anyone who does not use MRV or TiVo Desktop will not notice this problem as their TiVo HD has no problem with viewing content that was recorded on the same unit. Cox is reporting that the problem lies with the Motorola M card. I have since switched to 2 S cards and the problem has gone away. Cox is working with Motorola to correct the issue. If this information is correct then anyone with the above setup should also be having this problem.
     

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