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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. jebbbz

    jebbbz Member

    284
    0
    Sep 7, 2007
    35th and...
    What you say about automatic resetting might be true and it may have happened more times than I have noticed, say, at night. The times I have noticed I have watched the problem develop, with the picture I am watching freezing and when I check other encrypted channels them being black as is the original picture. I then head to the CC menu to fix things.
     
  2. Rolow

    Rolow Member

    123
    0
    Jun 1, 2004
    Peoria,AZ
    My Tivo HD has stopped recording on two separate occasions since 9.3 Both time i found the problem with in a half hour. I had to manually start the recordings again. The fist time i restarted the tivo before i checked the channels. the second time I checked the channels before doing anything and they where all fine.
     
  3. May 1, 2008 #1243 of 2181
    milo99

    milo99 Well-Known Member

    4,235
    67
    Oct 14, 2002
    Falls...
    interesting. I emailed, and called asking about this. The people i spoke with had no idea. they gave me the standard lines about SDV. When i told them that other COX markets were doing this (letting HD channels through), they said they don't know anything about it, but they are examining what their customers want. I politely told them, their cable card customers want the HD channels. I'm sure there are other channels that are in lower demand.

    So while i was on the phone with them, i asked them about something else- the whole deal with my basic and expanded channels coming through in analog insted of digital (another chaffe of mine, since i'm supposed to be paying for 100% digital cable). The phone tech couldn't tell me why, so they sent over a tech. The guy's english wasn't great, but it seems he understood the situation, and if i understood his english, basically told me that channels 2-102 are broadcast in both analog and digital, and the digital is on SDV.

    wow. that ain't cool.
     
  4. May 1, 2008 #1244 of 2181
    moyekj

    moyekj Well-Known Member

    11,259
    76
    Jan 23, 2006
    Mission...
    Yes, that's my understanding of what's likely to happen in Cox, Orange County area once SDV deploys as well - all digital simulcast channels will go SDV and the CableCard channel maps will revert back to analog channels for sub-100 channels.
    While obviously it's not a good thing for CableCard users it does make sense to put those channels in the SDV pool since there still is a large customer base that doesn't subscribe to digital video services. In a way it could be a good thing since it may mean less HD channels going SDV in the short term. I would expect this will happen in most/all Cox markets where SDV is deployed.
     
  5. May 1, 2008 #1245 of 2181
    jfranklin

    jfranklin CSR, Cox Hampton Rds

    39
    0
    Oct 2, 2006
    Chesapeake, VA
    Not all of them, but a large chunk of them are SDV if my list is current (says it was updated 04/22/08, so I assume it is). Per the list, though, none of the HD channels are SDV in your area, and per a lead here that change is supposed to be all markets.

    Odd that no one knew what you were talking about in relation to that as my call center IS the call center you would have talked to. NoVa no longer has a technical call center as I understand it. Just billing/sales/ect.

    Definitly call back in, and keep doing so until you get a resolution. I will continue to look into it from this end. At least make certian that it is supposed to be all markets, and that the SDV channel list I have is up to date.
     
  6. May 1, 2008 #1246 of 2181
    milo99

    milo99 Well-Known Member

    4,235
    67
    Oct 14, 2002
    Falls...
    I can tell you that these are the HD channels i get:
    703
    704
    705
    706
    707
    709
    710
    712
    714
    715
    716
    717
    719
    720
    721

    These show up on my program guide, have all the info as any normal station, but when I tune, i get a "Channel not available" tivo message:
    708
    711
    718
    722-734

    So when I call (703) 378-8422 and ask for technical support, it gets routed to you guys? that's odd...
     
  7. May 1, 2008 #1247 of 2181
    jfranklin

    jfranklin CSR, Cox Hampton Rds

    39
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    Oct 2, 2006
    Chesapeake, VA
    The channels that you aren't getting do seem to be the ones added since November `07. I asked the guy I go to for NoVa issues and he confirmed that it should be all areas, and that the list I was looking at for SDV channels should be up to date. If it weren't for you getting 712 and a few others I'd just say that you don't have expanded, but if you didn't those wouldn't come in either. Might need to be repaired (though that shouldn't be needed). I've got my guy here looking for an answer from NoVa MTC, but they are a little slow to respond to us at times, so it might be a few days before I hear something. In the mean time, if you want, PM me with your address and I'll take a look at your account to be sure that everything is on their right, or call back in and have someone check the balancing on your account.

    And yes, NoVa and Roanoke technical calls come to Hampton Roads. Have been for a little while now.
     
  8. May 1, 2008 #1248 of 2181
    sooka

    sooka New Member

    22
    0
    Sep 24, 2007
    Live in Burke/Fairfax area with Cox, and these channels that you say you can/t get are on SDV. My TV that takes cable cards also can't tune these channels. From what I understand, all HD channels that were added after the initial SDV push were put on SDV and will be unavailable to TIVO users and anyone else with a cablecard device. The ones you can tune to in the 700s were prior to the SDV push in the Cox Northern Virginia area.
     
  9. May 1, 2008 #1249 of 2181
    milo99

    milo99 Well-Known Member

    4,235
    67
    Oct 14, 2002
    Falls...
    Right now i have the discovery, movie, variety and sports tiers so yea, i should be getting all of those HDs. i'm not subscribed to premium movie channel so i haven't bothered trying to find those. I'll PM you my info. Thanks!
     
  10. May 2, 2008 #1250 of 2181
    fishnose

    fishnose New Member

    9
    0
    Nov 27, 2006
    Vienna, VA
    I have Cox service in Northern Virginia (Vienna/Oakton area) and some emails from "customer service" (sarcasm absolutely intended) told me that despite my subscription with digital tiers (sports, movie, variety, discovery):

    (1) no reception would be provided on the "newly added" HD channels (i.e., added November 2007 or after and currently placed at channel numbers 708, 711, 718, 722-734)) unless I used the Cox boxes

    and

    (2) no decision on dongles to avoid the UDCP issues (cable card issues) with SDV although they are aware that others are implementing them.
     
  11. May 2, 2008 #1251 of 2181
    ajwees41

    ajwees41 Active Member

    2,115
    6
    May 7, 2006
    Omaha,NE
    the dongle is not even out yet.
     
  12. May 2, 2008 #1252 of 2181
    milo99

    milo99 Well-Known Member

    4,235
    67
    Oct 14, 2002
    Falls...
    yea, unfortunately, the problem is that too many people that work at Cox just don't know the situation, and just tell you the token line- you won't be able to access them w/o Cox equipment.

    However, luckily there are a few Cox employees out there like JFranklin who go above and beyond and do extra research, and peruse these boards in order to figure out what their customers are dealing with. he tried to help me out in case it was indeed an issue w/ my card configuration, but we concluded it was just the NoVA Cox market not doing what others have done.

    he said he'll post to this thread as he finds any additional info for us, so at least we have one knowledgeable Cox Rep who will be able to shed some light for us.
     
  13. May 2, 2008 #1253 of 2181
    jfranklin

    jfranklin CSR, Cox Hampton Rds

    39
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    Oct 2, 2006
    Chesapeake, VA
    I've been asked to collect account info from anyone in Northern Virginia who is not able to receive the HD channels ,via CableCARD, that were added since November 2007.

    I have two people looking into this situation, here, where I am. One of which just recently transfered here from NOVA. It is my hope that between the two of them we should be able to get some kind of answer as to what is happening in short order.

    If you do not feel comfertable sending me your information (address would be best) via PM, then let me know via PM and I will give you my Cox corporate email address. For obvious reasons I don't want to post it here.
     
  14. May 3, 2008 #1254 of 2181
    milo99

    milo99 Well-Known Member

    4,235
    67
    Oct 14, 2002
    Falls...
    there are apparently at least another 5 new HD channels in the 730s that have shown up on my program guide.. .but alas, these also are not viewable.
     
  15. May 3, 2008 #1255 of 2181
    Sadara

    Sadara huh?

    3,179
    0
    Sep 27, 2006
    Wichita, KS
    Replaced a CableCARD today. I had other issues and recently reimaged my 250GB drive in my S3, but I can't help but wonder if the problems I was having was because I had a cable card that needed to be replaced. Anyway....

    The 3 channels that Cox Kansas added a couple of months back (the ones supposedly reserved for SDV) are now showing up for us. I have three networks I am keeping my eyes peeled for, SciFi HD, FX HD and CW HD. I really can't wait for those!! I honestly don't care about any of the others that we don't already have.
     
  16. May 5, 2008 #1256 of 2181
    jfranklin

    jfranklin CSR, Cox Hampton Rds

    39
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    Oct 2, 2006
    Chesapeake, VA
    I've given the people who are working on this for me the account info for the people who have responded to me. I'm off until Wednesday, but I'll keep an eye on my corp email over the next two days, and if something comes in I'll let you all know.
     
  17. May 6, 2008 #1257 of 2181
    jonginear

    jonginear New Member

    21
    0
    May 30, 2003
    Phoenix, AZ
    Have any of the Cox Phoenix TiVo HD owners noticed any improvement in operation since the 9.3 rollout? I have 2 series 3's with 2 S cards each and have had little difficulty in the last 2 years, but my customers with TiVo HD's have had many issues. I want to start selling TiVo's again but not until I am confident that they will actually work.

    Thanks,
     
  18. May 7, 2008 #1258 of 2181
    hddude55

    hddude55 New Member

    236
    0
    Jan 4, 2007
    Phoenix
    I have had channel loss issues since receiving 9.3 -- and have had new cards installed twice since 9.3 -- but that was no surprise since I was told by a TiVo CSR that 9.3 did not address that problem, which has been a major bummer in the Phoenix area. I'm betting you could call Cox Phoenix and almost any CSR would just groan if you bring up the channel loss problem.
     
  19. May 7, 2008 #1259 of 2181
    Pafrican

    Pafrican New Member

    33
    0
    Aug 20, 2002
    Knocking on wood and I know I'm cursing myself but...

    I haven't had any issues with losing channels since getting two s-cards in place of an m-card (I'm in Phx). Was not the ideal situation as I'd rather not pay the $2 extra a month, but compared to having monthly (sometimes twice monthly) service calls that lasted hours it's not so bad. I think it's been two-three months since I had the s-cards installed so I'm pretty happy with that.

    Has there been anybody else seeing less frequent channel dropping or is everyone still having the issue?
     
  20. May 7, 2008 #1260 of 2181
    junior15

    junior15 New Member

    24
    0
    Nov 23, 2001
    I live in Herndon, VA (serviced by Cox - Fairfax) and am considering buying a TivoHD and getting cable cards from Cox. After reading this thread (OK, I didn't read all of it, but I read a lot of it), it sounds like I should hold off until some issues are worked out. If my understanding of the situation is correct, Cox is using SDV for some if its channels (including some HD) and those don't work with cable cards. If I'm wrong about this, please let me know. If this is the case, then I think I'll hold off on getting the cable cards (and the TivoHD) until either Tivo releases their dongle that provides compatibility with SDV or Cox changes things so that cable card users get all the HD channels.

    I'm hoping somebody here can help me out before I take the leap and go HD.

    Thanks
     

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