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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Shawn95GT

    Shawn95GT Tivo, in HD!

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    Oct 7, 2005
    Phoenix, AZ
    Well... it's hard to chase down a problem that isn't 100% repeatable in a lab.

    I have the same S3 with 2 SA s-cards working great.

    This really makes it look like a Cox config problem to me. I'm on the same system, same hardware, and mine works.

    When I was installed the installers bailed saying the channels will come in time as the cards update... and they did. Then they crapped out. I put in a trouble ticket and 'magically' it fixed itself over night. I'm convinced they did something on the back end to fix it. I canceled the truck roll and it's been fine since.

    I have a friend at work going though the same loss of channels / grey screen problems with cable cards in his TV.

    Common denominator? Cox. Think abut it - they have nothing to lose and everything to gain if we give up on cable cards.
     
  2. JayBird

    JayBird New Member

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    Jan 25, 2003
    Gilbert, AZ
    I had cable cards installed in my TiVo HD and my TV on Saturday.

    See this post for details of the experience.
     
  3. dtplink

    dtplink New Member

    42
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    Oct 12, 2004
    Emeryville,...
    Just went through a surprise firmware upgrade. I have a multistream card (Cox, San Diego) and don't see any change to my service and have not received any notification about what changed. Anyone have any clues?

    Since the upgrade to TiVo 9.3a I have had strange behavior with recorded programs being difficult to start. I have had to restart the recorder to get normal operation back. It may be coincidence that it happened that it started right after the 9.3 upgrade.
     
  4. menos

    menos New Member

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    Nov 13, 2007
    Moore, OK
  5. 5cats

    5cats just jd.

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    Oct 6, 2003
    San Diego, CA
    Yeah, that's no coincidence. Hopefully TiVo will release yet-another-update to help us out.
    -jd.
     
  6. Rolow

    Rolow New Member

    123
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    Jun 1, 2004
    Peoria,AZ
    Does it start to play? I mean theres a picture then it freezes with no sound? I'm having the same problem and I thought it was a bad hard drive.
     
  7. dtplink

    dtplink New Member

    42
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    Oct 12, 2004
    Emeryville,...
    I find that the playback is quirky. It starts to play back for a second and then stops. Switch to a different show and the same thing happens. Switch to live TV and the same thing happens. Reboot and everything is normal. Of course I still have a "black background" problem when I switch from listening to music served from my PC and want to watch a recording or live TV. Again, I have to reboot to get back to normal. I had begun to suspect that the problem was because of changing from one mode (AV2) when using the X-Box to TiVo (HDMI1) might have caused the problem. Haven't pinned it down yet.
     
  8. TobyG

    TobyG New Member

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    Jul 9, 2007
    Cox in the Baton Rouge area has also let the new HD channels through on the cable cards. Awesome to finally get DiscoveryHD.
     
  9. barrettd

    barrettd Boomer Sooner

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    Jun 14, 2003
    Oklahoma...
    Hopefully they won't delay these being released to our cablecards like the fiasco with the last round of HD channels.

    Also, I'd much rather have F/X HD than any news/weather channels. Glad to see Bravo, though.
     
  10. thezonie

    thezonie New Member

    25
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    Sep 14, 2006
    So my Series 3 that I'd bought the week they came out went belly-up last week. TiVo has been great, over-nighting me a replacement system (yeah, it was a refurb, and yeah, the front had a nice dent in it) so now the only issue is that I need to get my 2 Cox (Phoenix) CableCARDs paired with my new box.

    So I put the first card in the first slot of the new unit (just like the tech did over a year and a half ago), got to the screen with the two IDs, and called Cox up, hoping to get someone who would understand my situation and help me with what I needed. (Riiight.) :rolleyes:

    I explained my situation (that I had received a new TiVo to replace my old one and that I had put the new cards in the old box and just needed the new box to be paired with the cards) but the CSR insisted that it would require a tech to come out and "install" the cards in my TiVo, and that it would cost me $68. :mad:

    I basically explained that I understood what was involved in "installing" the cards, and all I needed was to give them the IDs of the card and box so that they could be paired and I could get all my channels back. The CSR didn't seem to fully understand the situation and insisted that I needed to schedule a tech to come out. I told her that I didn't want to pay $68 for a guy to come to my house, look at my TV, make a phone call, and read the numbers on the screen to someone to complete the "installation", and could I talk to a manager.

    A manager wasn't available at the time, so I asked that they call me back. Well, when they did I wasn't home (it was way more than the 2 hours that the CSR said it would take for me to get the call) but the message I got was the standard "If you have a TiVo then a tech needs to install the cards".

    I guess my question is if anyone else has gone through this process with successful results, or am I just wasting my time trying to find someone reasonable to help me out? I've decided that if the only way to get my service back is to pay the $68 then I'm just going to cancel HBO and Starz. (The Sopranos is finished, anyway.) :)
     
  11. hddude55

    hddude55 New Member

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    Jan 4, 2007
    Phoenix
    OK, you almost had me for a second. This must be a belated April Fool's Day joke. I'm sure you know you can't install cards and even if you could, the cards you have are paired to the old TiVo so even a reasonable Cox tech can't reinstall them in a new TiVo. Can I roll my eyes now, too, you kidder? Look at the bright side. If you are in AZ, there is a great chance the new cards will fail soon and the truck roll to replace them will be free.
     
  12. milo99

    milo99 Well-Known Member

    4,192
    49
    Oct 14, 2002
    McLean, VA
    Cox No.VA still hasn't let the new HD channels through.

    JFranklin - do you know if this is a Cox nationwide thing (that internal email you saw) or just your market?
     
  13. gonealoha

    gonealoha New Member

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    Apr 28, 2008
    $8.95? Cox in san diego only charges $2.00 per month for each cable card.
     
  14. thezonie

    thezonie New Member

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    Sep 14, 2006
    Cox Phoenix CableCARDs are $2 each as well.
     
  15. thezonie

    thezonie New Member

    25
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    Sep 14, 2006
    Thankfully when I called Cox this afternoon to try and talk to someone reasonable I was connected with an extremely helpful CSR that spent 10 minutes re-pairing my CableCARDs. So now all is back to normal. :D
     
  16. jebbbz

    jebbbz Member

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    Sep 7, 2007
    35th and...
    I am a Cox customer in Phoenix. While I have experienced loss of channels occasionally since getting my TiVo HD in late January the problem seems to have changed since I got upgraded to 9.3 a few weeks ago. I was wondering if anyone else had noticed this.

    Early on I rebooted to fix the problem but then I learned of the menu "trick" which would do the trick faster. Like others, eventually it seemed the menu fix failed and then rebooting failed and after a month I got new a new MCard installed. The old menu trick worked OK until mid-April after the 9.3 upgrade. Since then, the menu trick works differently and much faster.

    Before, I would navigate to the CC menu, pick a menu item and wait for the loading-failed message, then back up to the CC main menu and wait two or three minutes for the two other error messages to appear at the top of the screen. Then I could go back to watching TV. Now, when I hit "Clear" to back up from the menu selection that gave me the loading- failed message I immediately get a warning message about the Cablecard not working (no information from cableco or some such thing) and I can return to watching and recording immediately, although sometimes I have to wait for the acquiring-channel-info pinwheel to finish. Start to finish is a minute or so rather than three or four for the old menu trick or five or six for a reboot.
     
  17. jfranklin

    jfranklin CSR, Cox Hampton Rds

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    Oct 2, 2006
    Chesapeake, VA
    Should be all markets. Was supposed to be official a few weeks ago as I remember. I'll have to check Wednesday and see what NoVa is doing. They like to do everything their own way, so might need to get someone to talk to them.
     
  18. AZrob

    AZrob Member

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    Mar 31, 2002
    Phoenix, AZ
    I have been following the M-card loss-of-encrypted channels problems since late December, experiencing an outage about once every 3 days. Since I upgraded to 9.3 two weeks ago, I have not caught one instance of this occurring. And this is with me checking every morning to see if I have all of my channels.

    Having said this, I can't say that the problem is 100% fixed, because there is the possibility that the fix has come in the form of an immediate resetting of the CC when the loss occurs, instead of preventing the loss in the first place. That would mean, as I think Tivo has stated somewhere, that if the loss occurs in the middle of a program, that although the station will come back, the recording will not restart. Hence, you would not get the rest of the program.

    But I haven't found any example yet where this occurred. Since only a third of my programs are from encrypted channels, it's possible that any outages by chance did not occur during those recordings...but it could still happen.

    Anyone else care to share their post-9.3 upgrade experiences in this regard?

    Oh, and I also want to say that I have not experience the video blackout (also referred to as the Gray Screen of Death or GSOD) since the upgrade. But it was only happening about once a month before that anyway.

    Rob
     
  19. sniperlv

    sniperlv Member

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    Jan 17, 2001
    Las Vegas
    Cox in Phoenix is getting ready to roll out VOD so they say. Will the Cable Cards in the HD Tivo be able to use the VOD?
     
  20. Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    Nope...

    Cox just did aback end upgrade overnight here - All services (phone / TV / Internet) were down last night.
     

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