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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Apr 1, 2008 #1181 of 2181
    jhershauer

    jhershauer New Member

    22
    0
    Jul 25, 2007
    Phoenix, AZ...
    That fits our scenario as well. Everything was fine on both of our Tivo HDs, then the firmware was updated on the card for one of our boxes around October and that box started having the disappearing channels problem. Our other Tivo HD never had a problem until about a month ago when we had a power outage and the firmware was updated on the cablecard when it booted back up. Now it does the magic disappearing channel trick as well. I should have written down the firmware version on it when it was working properly. With all of the problems, it seems strange that SA can't just "roll back" the firmware update that seems to be the source of the issue.
     
  2. Apr 2, 2008 #1182 of 2181
    tagpats

    tagpats Tagpats

    48
    0
    Mar 11, 2007
    Fairfax, VA
    I've had good luck with my 2 S Cards for almost 3 weeks. That is the longest time I've gone without a loss of channels with either an M or an S Card.

    Having said that, in light of the continuing problems getting a permanent solution to the problem, I'll be taking Tivo up on their offer to cancel my service if it happens again. As lousy as the Cox DVR is, it works and it gives me all of my channels, all of the time, including SDV channels that I can't get now.

    The dongle was supposed to be available in the second quarter of this year and I haven't heard any indications that it will be hitting the shelves any time soon so there will be even more channels released this year that I won't be able to get.


     
  3. Apr 3, 2008 #1183 of 2181
    wierdo

    wierdo New Member

    379
    0
    Apr 7, 2002
    Arkansas, US
    Can someone in Tulsa check to see if they are also receiving the HD channels which had heretofore been unavailable to (most) CableCARD users? I started getting them sometime between yesterday morning and a few minutes ago.
     
  4. Apr 3, 2008 #1184 of 2181
    ToyD

    ToyD New Member

    3
    0
    Apr 3, 2008
    I live in the OKC area and can now also get the HD channels I could not before. I specifically checked HGTV HD and FOOD HD and I can't remember the 3rd at the moment. I dunno what changed, but yay.
     
  5. Apr 3, 2008 #1185 of 2181
    wierdo

    wierdo New Member

    379
    0
    Apr 7, 2002
    Arkansas, US
    Excellent. If they're also working in OKC (a separate system) it must not be a fluke.
     
  6. Apr 7, 2008 #1186 of 2181
    rtmcmjr

    rtmcmjr Techno Geek

    23
    0
    Jan 27, 2005
    Ahwatukee...
    My question as a consumer is why do we have to put up with this? We paid good money to Cox and Tivo both. It's bull, I really don't see this as Cox Issue anymore. I did at first, but with all my Tivo "Gray Screens", reboots and such. The problem is Tivo hardware talking to the Cable cards. Tivo has made a faulty box with this HD Box, it's that simple. They have rushed it out the door. I'd be perfectly happy with single thread coax connection recording Hi Def. I've wasted to much time on this and I'm rather upset. I really feel stroked by Tivo and that they don't care. No wonder the company is suffering so much financially anymore.

    I hate to see it because their DVR software is brilliant, but I can't waste my time any longer debugging their project.

    Read this http://www.silverknight.com/TiVo_HD_Owners_Consider_Class.htm

    ====== here is my post from another thread here ..
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=389837

    I have Cox in Phoenix with a Scientific Atlanta Multi-Stream card and I'm telling you this has been the worst decision ever.

    I am giving Tivo one more chance to help me on Monday 07-Apr-08 and if they cannot help me I'm done with my HD Tivo. Then the I'm sure a fight will ensue over how I get my money back from Tivo. It has not been right since receiving it in January.

    Background:
    I have been a Tivo customer since the very early days of Tivo and have multiple boxes of almost every model. I love my Tivo.

    This past January I upgrade my main family room to HDTV with Bose Surround sound and all the bells and whistles. I spoke to the people at Tivo and purchased a brand new Tivo HD DVR. Long story short it has been a complete disaster!

    I have had Cox at my house 3 times now switching out Scientific Atlanta cards. It's dead again tonight. I have a multi-stream card and it's got all the right codes showing authorization of the card. The cable company can talk to the card, but I get nothing but free TV. All the encrypted channels have quit working. Cox blames Tivo, Tivo blames Cox ... nobody wants to really fix the problem.

    After all the hours of research I've done (and I'm a super techie that loves this stuff) I don't believe it is Cox. I believe Tivo has a faulty product and it's not up to snuff. All anyone can do is point fingers at the other company.

    But the bottom line is that for me the consumer I cannot trust my Tivo to record anything. We were all set to record the Martin Luther King special tonight and now we cannot record it or watch it on the main TV because the Tivo box is just giving me "gray" screen on the all the encrypted channels. I might as well forget about recording anything while gone on vacation, my HD Tivo cannot make it through a week without problems requiring a reboot. It's bull and I feel totally ripped off as the consumer.

    Like I said, because I love the Tivo software I am giving them 1 more chance tomorrow and that's it, then I'll be forced to deal with the Cox HD DVR. Basically I have no choice, it sucks but that is the reality here in Ahwatukee (i.e. Cox cable in Phoenix).
     
  7. Apr 7, 2008 #1187 of 2181
    aztivo

    aztivo Member

    399
    0
    Feb 23, 2005
    AZ
    well I have been watching my S3 for about 45 min. now and have had no pixelation (2 SA Single stream cards) So I check system settings and I am running 9.3.Y3-01-2-648. I am still running 9.2 on my THD and just yesterday had to do a reboot twice.. Could this be a fix?
     
  8. Apr 7, 2008 #1188 of 2181
    tagpats

    tagpats Tagpats

    48
    0
    Mar 11, 2007
    Fairfax, VA
    i don't know who is in the wrong, but i've made the same decision. if my channels drop out again, i'm dumping my hd tivo and living with the junkie cox dvr. not much choice. worst case scenario, i walk away and still have to pay for 8 months of tivo service, but i suspect they'll help me out since i have a series 2 tivo in the bedroom. that better keep working or my wife will leave me. shouldn't be this hard.



     
  9. Apr 8, 2008 #1189 of 2181
    DrDatabase

    DrDatabase New Member

    11
    0
    Mar 15, 2003
    SoCal
    I just noticed today that I'm receiving about 6 new HD channels on my Tivo HD. They've been on the program guide for months but today they actually work. :)

    History channel, CNN, NFLHD, Food, Discovery and Golf.

    Anybody else in OC notice the change?
     
  10. Apr 8, 2008 #1190 of 2181
    Breadfan

    Breadfan New Member

    110
    0
    Jan 7, 2008
    Fort Smith, AR
    They added those channels here in Arkansas about 1.5 months ago but cable card subscribers don't get them. I contacted them about it and they said they would discuss it at the next meeting but they had no plans at this time to change anything.
     
  11. Apr 8, 2008 #1191 of 2181
    moyekj

    moyekj Well-Known Member

    11,134
    27
    Jan 23, 2006
    Mission...
    Wow, you're right! Actually there are 8 channels that were previously not available to CableCard customers that all of a sudden now do work:
    CNNHD, DSCHD, GOLFVS, NFLHD, TLCHD, FOODHP, HGTVD, HSTRYHD.
    Perhaps in light of the BrightHouse Networks fiasco Cox OC changed their policy on blocking out CableCard customers in preparation for SDV.
     
  12. Apr 8, 2008 #1192 of 2181
    Breadfan

    Breadfan New Member

    110
    0
    Jan 7, 2008
    Fort Smith, AR
    :(

    I found out that Cox in Tulsa and Oklahoma city has done the same thing and added the new channels for cable card customers but not here in Fort Smith, AR.

    Did you guys have to rescan for channels or did they just start working?
     
  13. Apr 8, 2008 #1193 of 2181
    moyekj

    moyekj Well-Known Member

    11,134
    27
    Jan 23, 2006
    Mission...
    No rescan, they just started working. The CableCard channel map must have been updated. Before when I would tune to those channels and check diagnostics page the associated CableCard would report an error and there was no frequency or any other data for that CableCard. Now the frequency and all the other usual data is there.
     
  14. Apr 8, 2008 #1194 of 2181
    jcaudle

    jcaudle Member

    220
    0
    Aug 16, 2004
    Fairfax, Va
    The HD is a POS...its been months now, and Tivo can't seem to fix the channel loss problem. I had to return my S3 after a year because it wanted to randomly reboot, but that fixed the problems. (I kept my SA single stream cards).

    The HD I have had since late Sept 2007 and its been an unreliable POS. Tivo should have worked out the issues with Cox, and Scientific Atlanta by now. When my prepaid is done in Dec I am junking the HD box and going to a cable DVR. Bad though it is in many ways, it at least records what you tell it to. And channels are available.
     
  15. Apr 8, 2008 #1195 of 2181
    weeds

    weeds New Member

    7
    0
    Mar 7, 2008
    This is a post from a Hampton Roads Cox Rep., Norfolk, Va. Cox, AVS forums.
     
  16. Apr 9, 2008 #1196 of 2181
    hddude55

    hddude55 New Member

    236
    0
    Jan 4, 2007
    Phoenix
    About a week ago I called TiVo just to see what was known about a fix for the disappearing channels issue. (I believe I am on my sixth set of cable cards in five months for my series3, so obviously I have been communicating a lot with Cox-Phoenix...and the current cablecard1 is already losing channels almost every other day requiring reboots.) I was told by the TiVo CSR last week to leave my cell phone number so he could have someone call me back with a status report. A week later and they haven't bothered to call back, as if they know anything anyway.

    TiVo HD is a frickin joke and should be the final nail in the coffin of this arrogant company. They are a lot like Apple in terms of devoted fans and corporate arrogance, but Apple never produced a product that was crap like these HD TiVos.
     
  17. Apr 9, 2008 #1197 of 2181
    jfranklin

    jfranklin CSR, Cox Hampton Rds

    39
    0
    Oct 2, 2006
    Chesapeake, VA
    I just checked my internal email and can verify that information was sent to technical support. It would explain some of the people in OKC and Tulsa seeing the channels last week. Seems the change over date is a due date and changes should be done by that date if not sooner.

    I've been requesting this internally ever since the original decision was made to not deliver these channels to customers with CableCARDs. I suppose enough people made their voices heard to change the policy.
     
  18. Apr 9, 2008 #1198 of 2181
    Testpattern

    Testpattern Testpattern

    91
    0
    Dec 5, 2006
    OKC America
    Are the channels made available to the OKC area listed somewhere? I'd like to perform a sanity check just to see where we're currently at with respect to channels received.

    Thanks,
     
  19. Apr 9, 2008 #1199 of 2181
    yroca

    yroca New Member

    48
    0
    Dec 6, 2004
    Guys - I finally called TiVo technical support about the constant every 2-3 days dropping of channels and having to reboot, or call Cox. The CSR acknowledged that it is an Scientific Atlanta problem, and "escalated" my ticket. I was sort of waiting around figuring everyone else was calling in, but I think that was the problem. While TiVo is aware of it, I don't think they understand the vast number of people this issue is affecting.

    The CSR said the best way to get this issue escalated is for more people to call in, so I encourage you call in just to report the issue. We need to flood the call center in order to get some attention on this issue. I was on hold for 2 minutes and my call lasted less than 5 minutes. Please guys, call in to get your issue logged in their system.

    Here is the contact information below:
    TiVo-Manufactured DVR Technical Support
    Phone number: 877-367-8486
    Hours of operation:
    Monday - Sunday
    7:00 AM - 8:00 PM Pacific
     
  20. Apr 9, 2008 #1200 of 2181
    jfranklin

    jfranklin CSR, Cox Hampton Rds

    39
    0
    Oct 2, 2006
    Chesapeake, VA
    http://www.cox.com/oklahoma/digitalcable/okc2.asp#hdtv

    That should be marked with the more recent channels as 'NEW'. At least that's how it showed up for me.

    Are you guys back in one peice after the ice storms? My call center took calls for your area durring that, sounded like a total mess.
     

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