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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. jsisley

    jsisley New Member

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    Mar 23, 2008
    Omaha, NE
    I would also think that if Cox wanted to be nasty about it, they could say that they do not support non-Cox boxes once the changeover is made. Then we'd all be out. The tech did say something to me about new TV's that are coming out toward the end of this year and they would have to do something for that, but he didn't know what.
     
  2. ajwees41

    ajwees41 Active Member

    2,010
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    May 7, 2006
    Omaha,NE
    The current card can do 2way it's the tivo that can't, so they are doing the tuning reslover. no new cards.
     
  3. HabuBugs

    HabuBugs New Member

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    Jul 30, 2006
    I've owned my Tivo HD for about 3-4 weeks. I just started noticing this same problem a couple weeks ago. Seems to happen every 3-4 days. The Cox CSR I spoke with last said it seems to happen mostly with the Multistream cards. So, I'm considering asking Cox to replace the multistream card with two single stream cards. The part I'm not sure about is... will the single stream cards work with the SDV adapter once it is available? Also, does anyone have the memo (betewwn Cox and SA) that describes this problem?
     
  4. AZrob

    AZrob Member

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    Mar 31, 2002
    Phoenix, AZ
    Here is the announcement from the Tivo website:

    http://forums.tivo.com/pe/action/forums/displaypost?postID=10372477
     
  5. nick58b

    nick58b New Member

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    Jul 28, 2007
    Santa...
    Adding my experience to the thread. Lost most of my channels again today, I'll be making my fourth call to Cox to get new cards. M-cards work for a few weeks and a few reboots, then most channels over 22 are gone, as with HD channels over 712.

    I'm in the Santa Barbara, CA market. Problem started with a pair of single cards (only lost two channels), then I went through two m-cards. The only good thing about calling now is that since Cox is so familiar with the problem, it doesn't take them long to fix it.
     
  6. tagpats

    tagpats Tagpats

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    Mar 11, 2007
    Fairfax, VA
    I had the same experience with the M Card, but have had good luck with the S Cards for a couple of weeks now. Not sure how long my luck with hold out, but figure it was worth the experiment. The Dongle for SDV should work regardless of which type of card you have.



     
  7. BrianAZ

    BrianAZ Back on the wagon

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    Aug 13, 2007
    Chandler, Az
    I was in your position where reboot would not fix it and this did. I'm still having to reboot about once a week, but at least I'm not having to wait a couple days for a truck roll when they stop working.
     
  8. Pafrican

    Pafrican New Member

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    Aug 20, 2002
    So for the first time since I had them installed (probably a month ago or a little bit longer) I had channel dropout on one of my S-cards. The reboot fixed it. We'll see how quickly it repeats. But not bad considering having two cards (you would think twice the possibility of failure) I didn't have any dropout (besides the incorrect pairing issue from before) until now.

    Hopefully things will run ok for a bit as I really hate having techs come out.
     
  9. hddude55

    hddude55 New Member

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    Jan 4, 2007
    Phoenix
    Well, I got ten days of the latest cards before one lost its channels. I once again tried the channel restore "temporary fix" whereby you wait two minutes for the message telling you the card has failed and then it resets itself. However, even though the error messages disappear, the channels never seem to come back without a reboot. Does anyone have "idiot proof" instructions for the temporary fix since I must be doing something wrong?

    BTW, I don't seem to be seeing as many posts from Phoenix-area customers. Does that mean you have stopped reporting your recurring problems with disappearing channels, or has the problem gone away? (The last I heard TiVo and SA were working on a fix but seemed to be stumped.) BTW I currently have two multi-stream cards in my series3 but have had the same problems using two single-stream cards. I know some people believe the problem is isolated to either single stream or multi-stream cards but my experience suggests the problem occurs with either type of card. The common denominator is the Scientific Atlanta brand name. I believe I have had the cards swapped out six times since the problem emerged in Fall 2007. :thumbsdown:
     
  10. Kershek

    Kershek New Member

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    Oct 10, 2002
    Mesa, AZ
    Last night was the first time I got the black channel problem on my TiVoHD. A reboot fixed it.
     
  11. rcobourn

    rcobourn Registered Snoozer

    735
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    Nov 10, 2004
    Phoenix, AZ
    After at least a week of no problems since I last had Cox do a hit on my cards, I lost card 2 again last night. Interestingly, it's the first time I sort of "saw" it happen. Watching a recording of the Phoenix Suns game (3.5 hours total) the picture pixelated and dropped out at the 2:31 mark, with nothing recorded after that. Fortunately (or not) the Suns were already blown out at that point, so I wasn't too upset about losing the rest of the recording. I was wondering why the green recording progress bar ended at 2:31 despite the fact that the 3.5 hours was well past. A reboot got the channels back.
     
  12. craigo

    craigo Broncos Fan

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    Apr 6, 2004
    Mesa, AZ
    Problem still exists on my S3 here in Phoenix. Both Scards and Mcards have their issues....Cox guy is here right now since the channels wouldn't come back after a reboot. I'm going back to the Scards to see if the FF of the audio/video on SD channels have been fixed.
     
  13. nick58b

    nick58b New Member

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    Jul 28, 2007
    Santa...
    Thanks for the tip, unfortunately, the Cox rep I talked to sent the hits and rebalanced the account, but my channels are still gone, even after a reboot.

    To top it off, he claims Cox has stopped sending out new cablecards for this problem, and that I have to wait for Tivo to fix the issue.
     
  14. jebbbz

    jebbbz Member

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    Sep 7, 2007
    35th and...
    I got my TivoHD in late January, cablecard a few days later. My loss-of-channels developed about two weeks later and by about February 22 reboots weren't working. I got a new MCard installed on February 25 and had one loss-of-channels about a week to ten days later, which the menu trick fixed. No problems since then. Just waiting on a firmware fix.

    The cable guy left me a 50' length of RG6 to replace some RG59 in my attic and after the early March channel problem I got around to replacing the old RG59. I also upgraded the last of my splitters and removed an old RS signal amplifier I had installed years ago. Other than that everything is the same hardware-wise. Maybe a cleaner signal will help delay onset of the problem.

    Of course, now that I have posted about being problem-free for three weeks I expect the channels to disappear today, probably even as I post...
     
  15. Shawn95GT

    Shawn95GT Tivo, in HD!

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    Oct 7, 2005
    Phoenix, AZ
    Phoenix here - the problems are few and far between on my S3 with two s-cards. My 2nd S3 and TivoHD don't have cablecards.
     
  16. hddude55

    hddude55 New Member

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    Jan 4, 2007
    Phoenix
    I see you live in Santa Barbara. I can't imagine that Cox has stopped sending cards especially since there are so many different repairmen to get the directive.

    P.S. I used to live in Santa Barbara and miss the town but not the cost of housing. I have a much older cousin who owns a home on Birnam Wood Golf Club in Montecito. I'm thinking I need to get in his will.
     
  17. jkovach

    jkovach TiVoing since 1999!

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    Feb 17, 2000
    Gilbert, AZ USA
    I'm in the Phoenix area - have had the HD TiVo for 2 months now, and each month on the anniversary of my install, I lose my premium and tier channels. When this happens, I've noted that the Sub Exp Time on the 2nd page of the CA Screen has elapsed. Each time, I've called Cox and they've sent hits to the Cablecard. Tonight it didn't work, so I rebooted and they sent another set of hits. That worked, and now the Sub Exp Time is on Apr 27th, so I'm good for another month...

    Anyways, it appears to me as though something on Cox's end is not automatically sending the required signals each month to update the Sub Exp Time on the cablecards.

    Jeff
     
  18. h00ligan

    h00ligan New Member

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    Nov 29, 2007
    Something interesting (to me at least) is that most people here talk about losing premium or HD channels. I lose sci-fi, comedy central, other analog channels.

    The techs have been here 3 times to balance the signal issues - the signal is 'perfect' now - and i am on my 3rd set of M cards in 2 tivo hds.

    It's dishearteneing as I just spoke with TiVo and they basically told me i could cancel my contract, they aren't particularly far into resolving this issue.
     
  19. ajwees41

    ajwees41 Active Member

    2,010
    1
    May 7, 2006
    Omaha,NE
    what area are you in? Cox is brodcasting analog in digital in certain parts of there service area. It might a problem with your tivo.
     
  20. hddude55

    hddude55 New Member

    236
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    Jan 4, 2007
    Phoenix
    I spoke to a TiVo CSR today who claimed he mostly works on series3 and Tivo HD cable card issues. As of today the issue is being worked on, but there is no projected timeline for a fix. Bummer.

    As for the Beta 9.3 release that someone in this forum said he was testing, this CSR stated emphatically that the 9.3 Beta release being tested does not address the missing channels bug. They are having a tough time fixing what seems to be a problem only encountered by some users in selected markets. He said the Phoenix area seems to be especially hard hit by the bug, which he believes can be traced to a software update that SA sent to all cards at the end of Oct 2007. That date does seem to be the time period when my series3 problems began.

    I also asked him about comments posted by a TiVo employee in the TiVo.com website's tech forum to the effect that only multi-stream cards were affected. He said that is wrong and that the eventual software fix will be applied to both types of cards. That sounds good since I have had card failures with both single and multi-stream cards.

    All in all, I found the discussion to be discouraging. It has been at least four or five months since the problem became widely reported and it doesn't sound like a remedy is even close.

    P.S. He did mention that if we lose channels we should have Cox verify that our cards are set to our specific area codes. For example, he said if the card is programmed for Scottsdale and one lives in Phoenix, the card can lose channels over time. I realize that sounds a bit lame -- and he didn't suggest that's the reason for all of these lost channel problems -- but I do intend to check with Cox, just on the off chance it is an issue causing my current card in slot 1 to lose channels every couple days.
     

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