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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Pafrican

    Pafrican New Member

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    Aug 20, 2002
    Often when I wake up I'll notice a EAS alert banner but I don't think its ever affected my recordings. Though maybe it would I just don't record things at 4am.
     
  2. JimRI

    JimRI New Member

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    Jan 29, 2008
    Providence, RI
    Cox came out and replaced my cards today...all fixed! I was told by the field supervisor that whenever they change the mapping frequencies at the head-end, they will most likely have to swap out the single-stream cable cards in order to correct the problem. However, when the m-cards become available in this area, the mapping issues shouldn't be a problem. Since we in RI are using the first gen single stream motorola cards, Cox has limited remote control over them. That's why they have to come to your house, swap out the cards and reset them back at their shop. With the new m-cards, they will have much more remote control/communication. He made it sound like the new m-cards will be available pretty soon. He also verified the Cox/TiVo partnership that will soon launch in RI/Conn. http://www.tvpredictions.com/tivo030508.htm He said that they will be using the m-cards in those boxes.
     
  3. mimyc

    mimyc Newly Addicted

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    Mar 10, 2005
    Okay, the installer left 30 minutes ago. (East Mesa, Tivo HD, HDMI)

    No new information to relay from the install, but some personal experiences to share.

    After the install was done and I'd ooh'd and aah'd for a couple minutes at seeing the stitches on Jeff Corwin's pants, I forced a connection with Tivo to try and get the season passes I put in this morning at tivo.com. Immediately after starting that connection and backing out to TC, boom, black screens.

    Restart fixed it, but this can't be a coincidence.

    I'm sure we are dealing with multiple issues here, but I'm thinking Tivo connecting to home base is definitely one of our triggers. This would explain why people "wake up" to find the black screen in a lot of cases.

    Reading these threads have left a lot of gray area for me on who is responsible for fixing this, but at least this particular issue is definitely a Tivo problem.

    If anyone speaking with Tivo would like to pass this along (or give me a contact) I'd appreciate it.
     
  4. Bodie

    Bodie New Member

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    Mar 12, 2003
    Rhode Island

    I just set up an appt for Sat morn... Hopefully they will let us know when M cards are available and will come and replace them at no cost since it gives them more control.

    Anyone else notice that CineMax is available right now, or is this just a benefit of screwed up cards?
     
  5. emsman1

    emsman1 New Member

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    Aug 30, 2006
    Was told by COX it's a free preview weekend.

    I don't understand the lack of communication in that company between the techs, contractors, and phone support people. The 3 different techs at my house and number of phone support people all had different stories.

     
  6. Pafrican

    Pafrican New Member

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    Aug 20, 2002
    Is anybody having issues with 705, 85 & 86. I'm getting 5 fine. But when I go to any of the others, it gives me black screen and the "searching for signal on: cable in. See messages&setting..."

    All my other channels, HD and non-hd are coming in fine. Other channels near 85/86 are coming in. 706, 703. It's just those channels for whatever reason.

    Well just checked the other cable card and all channels are coming in fine. So one my s-cards is not getting those three channels, for whatever reason. Reeboot didn't do anything.
     
  7. Kershek

    Kershek Member

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    Oct 10, 2002
    Mesa, AZ
    What's the best way to find out when there are free preview weekends for premium stations?
     
  8. jfranklin

    jfranklin CSR, Cox Hampton Rds

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    Oct 2, 2006
    Chesapeake, VA
    As simple as it may sound, just read your monthly statement. Down the right side of the page any information about changes in service, or previews of premium stations will show there.
     
  9. SoonerBuckley

    SoonerBuckley Cox Oklahoma LSR

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    Mar 22, 2008
    Are these newer HD Channels? I know that Cox is moving newer HD channels to switched digital video channels which the TiVo does currently not support. Check out the following link: http://tivosupport2.instancy.com/LaunchContent.aspx?CID=cbecf1b9-88de-4b74-82c1-754c3260112a

    I know that a couple of my CC channels were not coming in when the tech left (yeah, I work for Cox and I still had to pay to have a tech come out), and took a little while to come in. From experience I can say you may have to give those channels some time.
     
  10. SoonerBuckley

    SoonerBuckley Cox Oklahoma LSR

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    Mar 22, 2008
    That would be too easy.
     
  11. Bodie

    Bodie New Member

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    Mar 12, 2003
    Rhode Island
    No wonder I didn't know, since we have Easy Pay, the wife scans it for incorrect charges and then files it. I rarely see it...
     
  12. Zonie65

    Zonie65 Taking the plunge

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    Dec 30, 2007
    Chandler, AZ
    Just adding myself to the Phoenix Cox market. Got the single M-Card to fix the audio synch issues on 2 SA S-cards. Channels started dropping about 3 weeks later. Today, all channels above 18 are out and rebooting doesn't work. Guess it's time for a truck roll.
     
  13. Zonie65

    Zonie65 Taking the plunge

    9
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    Dec 30, 2007
    Chandler, AZ
    Strange....

    Called the CSR for a truck roll. He did a Unpair / Pair signal and it's all back. Question is..for how long. Thought that hitting it with that signal wouldn't work.
     
  14. BrianAZ

    BrianAZ Back on the wagon

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    Aug 13, 2007
    Chandler, Az
    See my post.
     
  15. jsisley

    jsisley New Member

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    Mar 23, 2008
    Omaha, NE
    OK. I just called Cox and this is what I found out: The change to switched digital could take place later on this year. At that point, new cablecards would be needed in order to still get all of the HD channels. You'd have to make sure that the new cablecards are compatible with the Tivo. :confused: There is no word as of yet as to what kind of cards would be used once the change to switched digital occurs. The cards get their signal because a cable is plugged into the back of the Tivo box. I was quoted $55.95 to install the two cards.

    This worries me, because I don't want to spend the $$$ to get the Tivo only to find out that I will no longer be able to use it later on this year. :(

    There is also no word on Cox offering the Tivo service for additional $$ on their DVR. Cox confirmed that the contract had been signed, but nothing has been said regarding doing this in the Omaha market. :mad:

    Any thoughts?
     
  16. BrianAZ

    BrianAZ Back on the wagon

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    Aug 13, 2007
    Chandler, Az

    This is the first I've heard of new cablecards being required. I think you've spoken with an ignorant rep. My understanding is that either the Tivo needs to be able to communicate back with the Cable Co and the way this is going to be achieved is with a device which will plug into the Tivo via USB (search these forums for "Tuning Resolver").
     
  17. Bodie

    Bodie New Member

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    Mar 12, 2003
    Rhode Island
    After initially showing up with no cards to do a 2-card swap, the tech came back and swapped out the two remaining cards and everything is working again (until they remap again).
     
  18. Kershek

    Kershek Member

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    Oct 10, 2002
    Mesa, AZ
    I don't mean to spread confusion, but I've read on these forums two different ways they were going to solve the SDV problem - one is a USB dongle and the other is an updated CableCARD that is two-way. From what I gathered, the dongle is the "quick fix" due this summer, while the CableCARD replacement isn't expected to be available until later.
     
  19. jsisley

    jsisley New Member

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    Mar 23, 2008
    Omaha, NE
    Who would provide the USB dongle - is this something you could purchase from Tivo or would you have to rent it from the cable provider? They may not have even thought that far ahead yet...
     
  20. Kershek

    Kershek Member

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    Oct 10, 2002
    Mesa, AZ
    Pure speculation, but if it's required to access channels and it's a federal regulation to provide channel access, I would guess it's the cable provider's responsibility.
     

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