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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Shawn95GT

    Shawn95GT Tivo, in HD!

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    Oct 7, 2005
    Phoenix, AZ
    Mine are working. The only channel didn't tune in was the Golf one but they all tuned slow. I didn't wait to see if the VSGOLF came up. I'll try later on. It could be that there is nothing on too - lol.
     
  2. Kershek

    Kershek Member

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    Oct 10, 2002
    Mesa, AZ
    Hmm, maybe I shouldn't have had them send a hit to the card.... I guess that's what I get for being proactive :)
     
  3. Supermurph

    Supermurph New Member

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    Oct 15, 2007
    Scottsdale, AZ
    I'm also Cox in Phx with a single M-card. I got home tonight and still had the black screen, but restarted my Tivo and then got all of the new HD channels except Golf/Vs like a few others. I'm pretty sure Golf/Vs is part of the sports tier so you shouldn't get it unless you pay for the tier. I don't pay for it so it looks like I'm set. Nice!
     
  4. Kershek

    Kershek Member

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    Oct 10, 2002
    Mesa, AZ
    I restarted as well, and all the channels came in. It did take at least 5 seconds to tune in at first, and then it was normal.
     
  5. Lupin

    Lupin Tivo Fan

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    Apr 3, 2007
    Phoenix, AZ
    Well, my digital channels just went out on me. Im going to call when jericho gets done recording to get them to send a hit to see if it works after that. First time since Saturday its done this. Hopefully this isnt a sign of the things to come.
     
  6. BrianAZ

    BrianAZ Back on the wagon

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    Aug 13, 2007
    Chandler, Az
    I've been waiting for my reboots to stop working again so I could give this a try and guess what... IT WORKS. When the tech came out, he called in and requested:

    1. Hits to all equipment in the house
    2. Rebalancing of the account

    Maybe 2 minutes after he made his request, everything popped back on without swapping the card! I have no idea what either of these actually do (sounds like some sort of reset) but it worked. I've been corresponding with a woman in Cox's Executive Relations dept on the issue and I've relayed my story to her in hopes that they can add this to their CSR knowledgebase so they will try it when folks call in versus saying they can't do anything and they have to roll a truck (which involves us waiting a couple days).

    Thanks again for your information. This problem is a lot easier to tolerate if I know I can make a quick phonecall to fix it when a reboot will not.

    :up::up::up:
     
  7. PWF

    PWF New Member

    6
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    Mar 17, 2008
    Ok, my system is up and running. The cable tech was a contractor, but he seemed to know what he was doing and had installed to a TiVo or two before. I'm getting all the HD channels, including the new ones. I didn't bother looking for the golf channel though. I also sent back my old cable box. So now I have 1 HD TiVo in the living room, and a series 2 in the guest room.

    Now if they would just finish the upgrades in my neiborhood. My services have been up and down since 8:30 this morning. Thank God the service didn't interrupt during the cable card firmware update. :)
     
  8. imreolajos

    imreolajos New Member

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    Jan 27, 2005
    Las Vegas, NV
    Hi all!

    I don't know if it has been discussed at length before, frankly, I don't have time to read through the 30+ pages of this thread, but this seems to be the appropriate place to share my experience, knowledge (and frustration) with all of you.

    My setup: TiVo HD (installed on Christmas 2007) with latest firmware version, Scientific Atlanta (SA) Multi-stream card (aka. M-Card) with latest firmware version, Cox as cable provider.

    My problem: About once every week or every other week all the digital channels (100+, incl. HD) on my TiVo black out. I can tune to them, but there's nothing on them. Ongoing and future recordings are obviously affected, but nothing else. This has been going on ever since I got my TiVo HD (3+ months and counting).

    The solution: NONE at this time. Initially, TiVo has been pointing fingers at SA, SA has been pointing fingers at TiVo, Cox has been pointing fingers at both of them and I've been pointing my finger at all three of them (and guess which finger). Sometimes pulling out and pushing back the M-Card helps. Most of the time rebooting the TiVo helped. A few times that didn't help, either, but a call to Cox asking them to "hit" my card has resolved it, no reboot needed.

    The bottom line: This is purely a software/firmware issue between TiVo and SA. One of the most helpful (!) Cox CSRs even read a memo to me that they got from SA acknowledging this fact and informing Cox that SA and TiVo are working on the problem. One very helpful CSR at TiVo also acknowledged this fact to me, went through a couple of CableCard diagnostic screens with me and then declared "Hmm, I never saw that before" and assured me the info she gathered will be relayed to TiVo software engineers who are actually aware of this issue and are working on a solution.

    What to do: Wait and keep complaining to SA, TiVo and Cox so they can raise the priority of the issue. Cox in my area (Las Vegas/Henderson) told me that they received several complaints from the area, but all they can advise me is to wait for software upgrades. Swapping M-Cards, TiVo boxes, etc. doesn't fully resolve the problem, at best it delays it. Of course, that doesn't really help me, since the blackout can happen even in the middle of a recording...

    Frankly, I am surprised that neither TiVo nor SA released an emergency software update to fix this HUGE problem which leads me to believe that either a) they don't care because not enough people are affected by it, or b) they have no solution, yet. As an embedded software engineer myself I can fully appreciate the complexity of the situation (issues with interoperability between devices made by two different companies; complex protocol to support encryption, QAM and who knows what else; new hardware and new software probably not well-tested, etc.), but as a customer I've been frustrated as hell.

    Anyway, there you have it. It's out of my system and now I feel better...
     
  9. tagpats

    tagpats Tagpats

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    Mar 11, 2007
    Fairfax, VA
    Your problem is identical to mine and many that have posted here. I've gone through 2 M Cards with the same result -- black screen loss of channels at random. My latest service call resulted in 2 S Cards being used because they were out of M Cards, so I was told. In any event, I'm not complaining because it's working again and I have not had an outage in almost a week. I have also noticed that the channels tune more quickly when I move from channel to channel than they did with the M Cards.

    I realize that I'm likely to end up with the same or even new problems with the S Cards, but I was having to rely on the Cox DVR when I couldn't get my channels back with the M Card, so at least I'm using my Tivo again.

    Would be great if someone was able to get a hold of that internal memo and post it on a thread like this so that we'd have some ammunition when Cox tells us one thing and Tivo tells us another.


     
  10. lrhorer

    lrhorer Active Member

    6,924
    1
    Aug 31, 2003
    San...
    CableCards do not have tuners in them, no matter what the type. There are two types of CableCards, denoted as S-cards and M-cards. S-cards can decode only a single stream of data. M-cards can decode up to 6 simultaneous data streams. The S3 TiVo will work with M-cards, but the multi-stream feature is not enabled, so in order to record two channels simultaneously, one must have two cards with the S-3, regardless of whether they are S-cards or M-cards. The TiVo HD, by contrast, supports dual streams, so it ony requires a single M-card to record two channels simultaneously.

    Both the S3 and TiVo HD are unidirectional hosts, and as such are not compatible with 2-way protocols such as SDV.

    No, they are not available on any unidirectional host, nor on any bidirectional host not campatible with your CATV provider's system.

    'Not very likely, I'm afraid, although it's possible if enough people write in then your provider might be persuaded to move them from an SDV QAM to a linear QAM. Otherwise there may be no relief for the situation. TiVo has stated publicly they are working with several CATV equipment manufacturers to come up with a kludge which will resolve the situation for regularly scheduled programs, but which manufacturers, if any, will come through with a solution is an open question. So is the question of when it will happen. If the equipment manufacturer who supplies the equipment to your CATV provider decides to do nothing, then you are stuck. There are rumors both Motorola and Scientific Atlanta (Cisco) are working on a solution, but at this point they are just that: rumors.
     
  11. Kershek

    Kershek Member

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    Oct 10, 2002
    Mesa, AZ
    Now this is weird. I came home today and noticed the TiVoHD had an "emergency message" that was scrolling across the screen. It said it was from the cable company and listed counties. Of course, now I can't remember what the emergency message was for. I hit clear to clear the message and found I couldn't tune any channels. It was in the process of recording two suggestions, but I noticed they were both at 0:00, had a black screen, and didn't appear to be recording at all.

    After a reboot of the TiVoHD, it came back up normally. Has anyone seen this before?
     
  12. wierdo

    wierdo New Member

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    Apr 7, 2002
    Arkansas, US
    The cable company sent an EAS alert, which forces CableCARD-using TiVos to tune to the alert channel. Next time, turn off the TiVo when you're done with it and your recordings will not be interrupted.
     
  13. Kershek

    Kershek Member

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    Oct 10, 2002
    Mesa, AZ
    But if you turn the TiVo off, it won't record...
     
  14. jonginear

    jonginear New Member

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    May 30, 2003
    Phoenix, AZ
    When you get the EAS message all you need to do is push the CLEAR button on your TiVo remote to get the picture back to normal.
     
  15. Pafrican

    Pafrican New Member

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    Aug 20, 2002
    Oh Cox you have got to be kidding me. March madness on 705 isn't in HD? I expected the simulcast games to be in SD but 705??? Are you kidding me? It better just be the preshow thats in SD and not the games.
     
  16. Bodie

    Bodie New Member

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    Mar 12, 2003
    Rhode Island
    Turn off the Tivo??? Good luck with that.
     
  17. wierdo

    wierdo New Member

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    Apr 7, 2002
    Arkansas, US
    Don't unplug it, put it in standby, which is where mine lives every minute that I'm not watching it, precisely to prevent EAS issues.
     
  18. Shawn95GT

    Shawn95GT Tivo, in HD!

    887
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    Oct 7, 2005
    Phoenix, AZ
    I've seen plenty of emergency alerts on my S3, heck I saw two yesterday! I have yet to have it affect the Tivos ability to record. It is probably the type of alerts Cox Phoenix is sending out but hardly anything requiring a work-around. Last night it was recording on both tuners with the alert up.
     
  19. BrianAZ

    BrianAZ Back on the wagon

    386
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    Aug 13, 2007
    Chandler, Az
    On my TivoHD it just scrolls along the top and I hit clear to make it go away. Can't say for sure it's never impacted a recording, but I've never noticed any impact other than the annoying message.
     
  20. wierdo

    wierdo New Member

    379
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    Apr 7, 2002
    Arkansas, US
    Are you talking about crawls sent by the station you were viewing, or EAS activations by Cox themselves? Every time Cox Tulsa would run a test, I'd end up with an aborted recording. In 9.2, TiVo fixed it so there is just a gap during the EAS alert.

    Obviously, putting the TiVo into standby won't do anything for a graphic crawl on whatever station you're viewing. It will prevent the TiVo from being forced to change channels in the middle of the recording.
     

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