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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. tagpats

    tagpats Tagpats

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    Mar 11, 2007
    Fairfax, VA
    Thanks for the tip. I'll give it a try.


     
  2. Kershek

    Kershek Member

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    Oct 10, 2002
    Mesa, AZ
    Wow, this is a long thread :) I saw the TiVoHD on sale at woot.com the other day and jumped on it before they sold out, and then I started reading this thread and was surprised to see all the problems with the cablecards here in Phoenix (east Mesa). Now I'm wondering if I made a mistake in my purchase...

    Anyways, I called Cox to come out and install the m-card and they said it was a $99 service charge to do that.

    $99?? Is that really true? I read back a few pages and saw how it could be much cheaper. Is it really as simple as calling back and finding another sales person?

    In a related question, should I leave the TiVoHD in the box and wait to see these problems resolve? I currently use their DVR for HD and a second digital box connected to a Series 2 TiVo and have no channel problems. I really want to use the TiVoHD, of course, but I'm worried I will be much worse off.
     
  3. tagpats

    tagpats Tagpats

    48
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    Mar 11, 2007
    Fairfax, VA
    Until recently, I've been a firm believer in a broken Tivo is still better than a Cox DVR, but I finally relented and reconnected the Cox DVR and turned off the HD Tivo until the tech gets here in a few days.

    You may get lucky, but I suspect you'll be playing the same game we all are in trying to get channels back after they drop out on you.

    I'm trying one more M card in the hope that a fix is on the horizon, but if that does not work or hold up, I will be talking with Tivo about suspending my account until a legit fix has happened. Unless Cox let's me ride with this free DVR indefinitely, I'm not going to pay Tivo and Cox. I would hope that Tivo will let me withhold payment until the fix happens, but who knows.

    If you don't care about the 1 year cost for service, just roll the dice. But if that upfront service cost or monthly fee is going to stretch your cable budget, then I would follow this thread for good news and keep it in the box.

    So, are you using a splitter to connect your Cox coaxial to your Cox HD DVR and the Cox set-top box? Is it split again to give you 2 tuners on your Series 2 Tivo or do you just use 1 input since you've got the other two on the HD DVR?

    I wasn't sure if using a splitter would degrade the signal and the HD picture because I was contemplating getting an HD set top box so that I could view all the Switched Digital HD channels that have been rolled out that the CableCard won't let me access.


     
  4. jebbbz

    jebbbz Member

    290
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    Sep 7, 2007
    35th and...
    Maybe. I was quoted $15.00, $35.00, $50.00 and $65.00. Two customer service reps, Nate on January 23 and Doug on January 24, quoted me $50.00 ($35.00 for a truck roll and $15.00 to install a single cablecard) but I won't know what the charge really is until the bill arrives and I argue with their billing department for a break. Some CSRs seem to think the installation and monthly charges are the same for one MCard as for two SCards.

    Do you already have digital cable? They may be adding installation charges somewhat haphazardly.

    Update: Tracked down the bill (I am on auto-pay) and Nate and Doug were right: $50.00 total and I am only being billed for a single cabelcard, $2.00/month.
     
  5. Kershek

    Kershek Member

    125
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    Oct 10, 2002
    Mesa, AZ
    Thanks for the response. Yes, I'm using a splitter that a Cox tech gave me to split the incoming signal between the Scientific Atlanta HD DVR and the digital cable box connected to the TiVo Series 2. The HD picture is great, so I don't think it's degrading the signal. Perhaps my signal strength is really good to begin with.

    I used to have the TiVo downstream from the HD DVR, but I got sick of the HD DVR changing channels in the middle of TiVo shows :) So I gave it its own digital cable box and covered the front of the cable box with cloth so it doesn't change channels when I aim it at the HD DVR.

    I was considering going with the TiVo HD and seeing if I had problems, but keeping the Scientific Atlanta HD DVR until I was confident the TiVo HD was performing properly; that way I had a backout. But the cost for TiVo and the Cox DVR would continue to build as I wait.
     
  6. Kershek

    Kershek Member

    125
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    Oct 10, 2002
    Mesa, AZ
    Yes, I already have digital cable and HD service.

    Those prices are so different from each other I wonder if they even know what they are supposed to charge, or if they are just charging what they think they can get away with at the time.

    I was also thinking perhaps if I told them to come out to take back their HD DVR (which wouldn't be a service fee) and tied that to a cableCARD installation, would I not get a service fee at all? But then again, if the TiVo HD doesn't work, then I'm out of service.
     
  7. tagpats

    tagpats Tagpats

    48
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    Mar 11, 2007
    Fairfax, VA
    Thanks for the info. I just picked up a splitter and it works perfectly. I don't notice any signal degradation at all. You're thinking about doing exactly what I'm doing, which is having the Tivo Hd and the Cox DVR hooked up on two different inputs and bouncing back and forth. As along as I can keep the DVR for free, I'll probably keep it this way, but having to double dip and pay for both I'm not too keen on for the long run.

    Just a heads up that I've seen mention of this loss of channel problme on the Tivo website going back to November of 2007. Doesn't give me a lot of confidence that the problem will be resolved as quickly as we hope.

    In terms of install price. I was billed $39.99 because they thought they were installing 2 S cards. Turns out they had M cards and credited me back the $19.99. Don't know why the price differs by region, but Northern Virginia is $20 to install. If you look at their website, you can find a detailed list of charges for every service. CableCard installation is listed on it. It's a set price, so shouldn't be so variable. Find that on their web site and challenge them if they try to jack the price. Good luck.


     
  8. jebbbz

    jebbbz Member

    290
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    Sep 7, 2007
    35th and...
    Well, I think it is service reps who almost never get asked about cablecards. There aren't many of us who ask for them (We few, we happy few...). The CSR who said $15.00 was forgetting the truck roll. The one who said $35.00 was quoting the truck roll but forgetting the tech would actully do something once he got here. And the one who said $65.00 was assuming a single MCard was the same cost to install as two SCards, so $15.00+$15.00+$35.00=$65.00.

    Demand they do it for $50.00 and tell them Nate (and Doug) sent you.
     
  9. hddude55

    hddude55 New Member

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    Jan 4, 2007
    Phoenix
    I live nearby in Gilbert. This would be a no-brainer if I was in your shoes. The TiVo would be returned to the seller for a refund.
     
  10. Bodie

    Bodie New Member

    257
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    Mar 12, 2003
    Rhode Island


    Jim,

    I've been "missing" DSCHD, TLCHD and TRVHD for a week (I hear NESNHD may be out too, I haven't checked it though). A tech came out and managed to hose-up one card completely (in the TV not the TiVo) and a supervisor will be out tomorrow. I'll post any results.
     
  11. Kershek

    Kershek Member

    125
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    Oct 10, 2002
    Mesa, AZ
    Unfortunately, I got it from woot, so there's no returning it. However, based on all the great feedback in this thread, I have decided to take a different approach. I still want to see how the TiVo will do, but I no longer have the confidence that it will perform well until they fix the cableCARD issue. So, I will proceed with caution by keeping my existing home system intact and hooking up the TiVo (which arrives today) to another system and then judge its reliability before dropping the Cox DVR. That will mean a little more cost for me (TiVo monthly charge and Cox DVR rental), but I guess that's the price I pay for early adopting. Though by now I thought waiting a year before adopting would have been enough time to get the bugs out :(

    Tomorrow, Cox will roll their truck out and install the CableCARDS. I will use the instructions provided here to try to get a smooth installation and will report my progress.
     
  12. JimRI

    JimRI New Member

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    Jan 29, 2008
    Providence, RI
    Hey Bodie,

    Another forum member in RI, Gil, is having the same exact problem. So far, I am only having problems with 5 HD channels:
    722 (Cinemax HD/ now TLC HD)
    723 (Starz HD/ now black)
    725 (NESN HD/now black)
    745 (Discovery HD/ now Cinemax HD)
    746 (TLC HD/ now Starz HD)

    This morning, I called the Cox field supervisor that Gil was dealing with and he said that another TiVo user in Cranston is having the same problems on the same channels. He went on to say that Cox made some frequency changes on a few channels last week and that it is most likely the root of the problems. So basically, it's a Cox headend problem, not a cable card/TiVo problem. At the time I called him, he was compiling a list of customers with the same issues so that he could send an e-mail to the higher-ups who control the channel maps. Hopefully, this will all get resolved soon. Keep us posted.:)
     
  13. mimyc

    mimyc Newly Addicted

    13
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    Mar 10, 2005
    QUOTE=Kershek
    "Unfortunately, I got it from woot, so there's no returning it."

    Same here, mine also arrived today and I'm planning on an install next week. I am also planning on redundancy. I'm brand new to HDTV so don't feel a need to "maintain" my current standard, so I'll just be running two Tivos for a while, the S2 in the bedroom will be my safety net while we see how the HD performs.

    I'll update with any info that might be found useful. In Mesa, AZ for the record, so this could be a fun ride.
     
  14. hddude55

    hddude55 New Member

    236
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    Jan 4, 2007
    Phoenix
    You've got that right. I'm next door in Gilbert and now have two multi-stream cards in my "old" series3 model designed to run with two single stream cards. Others thought the single stream cards were more prone to channel drops.

    Not. This week, I have had to reboot twice to get back lost channels from Cable Card 1. I'm not going to even call Cox again for a few weeks to give them time to implement a solution, which supposedly is being developed.
     
  15. Kershek

    Kershek Member

    125
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    Oct 10, 2002
    Mesa, AZ
    Successful install!

    I have to say that the wealth of information here is great. I was armed with lots of printouts and information and, although I didn't need them in this instance, I was expecting the worst and was glad I was prepared all the same.

    I'm in East Mesa. The Cox installer came out and was very courteous and said he had done several cableCARD installs in the past. This was a good sign. Surprisingly enough, he said that TVs are more of a pain to get working than the TiVos. He was armed with two M-cards and was ready to go.

    I told him I had the TiVoHD's software all updated and he looked relieved, as he said some people just pull it out of the box when he gets there, which makes for a long on-site call. After plugging in the card, it went through a firmware update, which took 15-20 minutes. Then he called in the serial number. I had the TiVo look for channels, but it took another 10-15 minutes for that to happen. Based on other posts I've read, I knew to be patient and not muck around with the system, so we chatted a bit.

    I asked him about SDV and he said he knew what it was, but that it wasn't planned on being implemented just yet. He guessed it would be at least a year before SDV was in this area. He said they (the techs) would expect to know about it a good amount in advance. He said that SDV helps bandwidth-strained areas and we have a good amount of open bandwidth in the infrastructure right now. He also said we're getting 7 new HD channels this Sunday, March 16th, and that the cableCARD should pick it up fine.

    I told him I got the TiVoHD from woot.com and told him about the site. He was interested enough that he wrote the name of the site down. I asked him when he thought Sci Fi HD would be in the area and he said he didn't know, but he was looking forward to it as well. He came across to me like a fellow techie, which was cool.

    After the channels came in, I tried tuning a few with no difficulty. At that point, I was satisfied that we were good to go. I had it go through guide setup and he went on his way, less than an hour after he arrived. He gave me his card and said he would be in the area tomorrow if I run across any problems. I have to say this was the nicest Cox guy I've talked to, as I've had lots of issues with them in the past.

    I'm going to keep the TiVoHD in the computer room for a week or two to make sure it doesn't lose channels or do anything else that it shouldn't.

    Hey mimyc, here's hoping your install was as smooth as mine!
     
  16. Bodie

    Bodie New Member

    257
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    Mar 12, 2003
    Rhode Island
    Yeah, I posted on the other thread he started. I have the same channel mixup, now on three cards. The sup that was out today chenged out the one in the TV and said it was a bad card. He didn't even try to swap the ones in the Tivo since I'd talked to him and knew it was a head-end issue. Problem was, he was supposed to be there at 2 and actually showed up just after one. My wife called since she didn't know anything about it and I talked to him on the phone. He was just pulling away by the time I got here.

    Um, Hellooooooo, if swapping the card in the TV fixed the problem (regardless of the cause), wouldn't you want to do that in the Tivo as well rather than leave a customer missing channels until they can fix whatever is wrong on the other end. I can see if it was ALL cable cards, but two of mine were fine before he got here (one after a re-hit) and a third is now OK too...
     
  17. OneEyedBartender

    OneEyedBartender New Member

    1
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    Mar 15, 2008
    Hi Guys,

    This thread is quite long so I didnt get to read through it all, but i have 2 single stream cards from Cox in Phx and on any non-HD channel the show automically fast forwards the picture but not the sound. It does this multiple times an episode and the only way to fix it is to hit the go back 8 second button.

    Any help is greatly appreciated. Thanks!!
     
  18. navman

    navman New Member

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    Aug 10, 2007
    Not any help but I have had the exact same symptoms in Gilbert.
     
  19. esb1981

    esb1981 New Member

    121
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    Dec 2, 2007
    Connecticut
    Every time I lose power for any length of time, both of my Motorola cablecards become unpaired. And then every time, I call Cox customer service, they say they are pairing them, send a signal and it fails to pair the cards. Every time, they send a tech out, I have to take time off work, the tech comes, calls his dispatch who sends a signal out that PAIRS THE CARDS. Why, oh why, can't they pair the cards when I call them? Why do I have to keep having a tech come out, wasting my time? Why is it that other people can get cards paired with Cox phone tech support?
     
  20. Kershek

    Kershek Member

    125
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    Oct 10, 2002
    Mesa, AZ
    I recommend putting a UPS on the TiVo so it doesn't lose power.
     

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