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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. saibari

    saibari New Member

    204
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    Jan 11, 2008
    Ahwatukee...
    Here's the thing--I am paying Cox and TiVo for a service. The service is not being delivered reliably. They are both to be held responsible. As for Scientific Atlanta--I don't pay them or buy anything directly from them. It's Cox and TiVo that should deal with them. For example, if I go to a restaurant and the meal is sub-par, I hold the restaurant responsible. If they turn around and say it's not their fault because their food supplier provided them with sub-par goods--that's not my problem, it's theirs because I'm paying them and not the food supplier for my meal.

    I don't know about the rest of you, but I'm getting more and more steamed about this. I've wasted countless hours on the phone with TiVo and Cox, researching the problem online (because neither seemed to know what the problem was and acted like they'd never heard of it before so I had to find my own solution), and waiting around for Cox to come out and switch out the cable cards! They're coming out again on Monday for my 4th new card!

    I started out with 2 s-cards and had the awful audio/video synch problem, switched to an Mcard when my research determined that was the fix, and now I'm going to get my 3rd M-card (which I was initially told was not available in Phoenix!) because of the dropped channel problem. Today, for the first time, re-booting did not bring the channels back. I'm ready to scream! :mad:
     
  2. ElPuerco

    ElPuerco New Member

    79
    0
    Jul 12, 2003
    Norman, OK
    Ditto. My 3rd CC is now not responding to a reboot, and after a couple hours of research it looks like I don't have any analog channels to tune to to try the magical "solution" proposed earlier.

    I dread the thought of calling Cox. TiVo can't fix it and will point a finger at Cox. Cox won't know what they're doing, will point the finger at TiVo, and will try to sell me on their DVR. And in 2-4 days I'll have my 4th CC which will last maybe a month. Why even bother?

    I'm mad at Cox AND TiVo. Neither one is trying to help me, as a customer. They seem a lot more interested in making each other look bad.
     
  3. Mar 1, 2008 #1043 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
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    Aug 13, 2007
    Chandler, Az
    Do you think I need to put one in my attic or could I get away with a set-top?
     
  4. Mar 1, 2008 #1044 of 2181
    OC7

    OC7 Member

    40
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    Nov 17, 2006
    Chandler, AZ
    I also live in Chandler. I use a Zenith Silver Sensor OTA indoor antenna (its shaped like an airplane) and it works great. I get good reception on the local digital channels (including HD) just by pointing the antenna at South Mountain. The antenna is sitting in my living room behind my HDTV.
     
  5. Mar 1, 2008 #1045 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
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    Oct 7, 2005
    Phoenix, AZ
    My mother is using a Silver Sensor Out in East Mesa (about 1 mile from where the 202 meets the 60). She lives in a brick house. The TV reception glitches now and then but it works surprisingly well.

    One of these days I'll talk her into a rooftop antenna.

    We're all going to have to consider something different as most of the channels are going back to VHF after the digital transition :mad:.
     
  6. Mar 1, 2008 #1046 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    Thanks for the advice everyone. I never would have guessed so many folks were local to me.

    It looks like their new model handles VHF as well.
     
  7. Mar 1, 2008 #1047 of 2181
    hddude55

    hddude55 New Member

    236
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    Jan 4, 2007
    Phoenix
    I just spoke to a "second level" CSR at Phoenix Cox and he said he read an internal memo yesterday stating that SA has a software fix they are testing and when testing is complete -- hopefully in about two weeks -- there will be a massive software hit done to all cable cards. It's about time this problem had a concerted effort at a solution. However, I think we heard this same story about a possible fix several weeks ago from some other posters so maybe it's just B.S. and the issue is still a mystery.

    All of this scrambling around swapping cards, adjusting signals up/down, running new cable, etc. is nuts. BTW I am now a proud member of the elite club who can no longer get all of my channels back by rebooting. I am going to try two M cards in my series3 next week, but I really don't believe that will be anything more than another two or three week "reprieve" until a true software solution is developed by SA.

    TiVo was recently rated one of the Top 10 technological developments of the past -- I believe -- decade. If that's true, cable cards must be one of the Bottom Ten.
     
  8. Mar 1, 2008 #1048 of 2181
    Roderigo

    Roderigo New Member

    531
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    Mar 11, 2002
    Brookdale, CA
    I'm guessing that if rebooting isn't bringing the channels back, there's something else going wrong.

    I just looked on Tivo's website, and it looks like they have updated their cablecard troubleshooting w/ some pictures of SA Mcards. Maybe that can help figure out what's going wrong.

    http://tivosupport2.instancy.com/LaunchContent.aspx?CID=f8f40dc6-5fb6-4ed8-ac41-d8cd0d5c0824

    Kinda sounds like the cable company may need to send another hit to your card.
     
  9. Mar 2, 2008 #1049 of 2181
    hddude55

    hddude55 New Member

    236
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    Jan 4, 2007
    Phoenix
    The issue at least in the Phoenix market is not so simple to resolve. Did you see in my post the fact that SA has acknowledged there is an underlying software bug they are trying to fix. I did have the cards hit today when the tech was here and it didn't help. That's why I'm getting new cards again on Monday. I think I am just experiencing the same downward spiral others have described whereby the easy fixes eventually stop working and the only "fix" is new cards, realizing it is likely the same trouble sequence will recur. I don't know if you are in the Phoenix market but it is obvious from this lengthy thread that Phoenix area customers have been really hammered by these issues, and they accelerated when the massive Cox infrastructure "upgrades" began here a few months ago.
     
  10. Mar 2, 2008 #1050 of 2181
    ElPuerco

    ElPuerco New Member

    79
    0
    Jul 12, 2003
    Norman, OK
    I broke down and got the Cox DVR. I feel dirty.

    The Cox tech welcomed my return of the CC and said I was making the "right choice." Ick. After I chewed him out a bit, he told me that internally they are hearing the CC issue will be fixed by SA and TiVo (note how Cox isn't at all to blame in this) in about 45 days.

    Until I can see this alleged fix in play and working for a while, my TiVo HD is sitting in my closet. I've lost alot of trust in TiVo over this (and Cox, too, though I had little trust in them to begin with).
     
  11. Mar 2, 2008 #1051 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
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    Aug 13, 2007
    Chandler, Az
    I am in the Phoenix market and can vouch for the "downward spiral". I'm on my second MCard after reboots finally would not fix the first one. When I've spoken to CSRs, they indicated that they have not had any success in fixing the cards remotely and only a swap to a new card resolves the issue.

    I hope the rumors of a SA fix are true. I'm ready to pull the trigger on a couple more TivoHDs but have been holding out to see if this gets fixed as well as the MRV speed improving. Until those happen, it's not worth it to me to buy more Tivos.
     
  12. Mar 2, 2008 #1052 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    I considered this... but in the end, I really am only rebooting my Tivo once a week or so and the MCard seems to last about a month or 45 days before needing to be swapped. For me, that is still a better option than the Cox DVR. The situation has, however, caused me to hold off on buying additional TivoHDs.
     
  13. Mar 2, 2008 #1053 of 2181
    tagpats

    tagpats Tagpats

    48
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    Mar 11, 2007
    Fairfax, VA
    I agree. Cox has given me an HD DVR to use free of service until the CableCard issue is resolved. I have it hooked up on another input, but only plan to use it if I can't get my channels back. So far, the menu reset has worked for me each time, so I haven't had to deal with Cox tech support or rely on their boxes.



     
  14. Mar 2, 2008 #1054 of 2181
    Pafrican

    Pafrican New Member

    33
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    Aug 20, 2002
    So now I'm having an issue with one of my s-cards. It looks like it's not paired/binded. I change to an HD channel like 721 (mojo) or 740 (a&E) and the picture shows up for one second then goes to the cablecard screen of "to start service call..." According to the tivo faq and help guides, this looks like an issue of the card not being paired. Oddly enough however, is that when I go to 733 (ESPN) there is no issue and the non-hd cable channels (23+) seem to have no problem also. It's just some of the HD channels.

    How does one go about getting a cox hd-dvr for free until they have a fix for these issues? I'd almost be okay going that route temporarily. Though I'm very close to just selling the TivoHD w/ Lifetime service on ebay. This issue is driving me nuts.
     
  15. Mar 2, 2008 #1055 of 2181
    tagpats

    tagpats Tagpats

    48
    0
    Mar 11, 2007
    Fairfax, VA
    I just went into one of their customer service centers and explained that I'm having a CableCard issue that Cox is working on with Scientific Atlanta. I told them that my channels come and go unpredictably and I can't always get them back right away when I lose them.

    The Cox staffer member offered me 3 free months of service, which I'm sure I can extend if need be. Just be warned that their billing system is less than perfect and I had to contact them the first month when they charged me for the service. The representative at billing said she would mark her calender for the day of the month that my bill comes out to credit me back after they charge for month 2 and then again in month 3.

    Maybe there is a way to make sure you are set up at the outset for free service, but in my case I had to follow-up to get the credit back.

    I just can't stand the Cox DVR, so totally bailing on Tivo is not really an option for me yet. Although if I wasn't able to get back my channels predictably, I would probably bag Tivo until I was sure a fix was up and running.

     
  16. Mar 2, 2008 #1056 of 2181
    wierdo

    wierdo New Member

    379
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    Apr 7, 2002
    Arkansas, US
    Gee, until Cox decided they didn't want to give me new HD channels and took away the "zone" mosaic channels, I had all of those things with my S3 and two S-Cards.
     
  17. Mar 2, 2008 #1057 of 2181
    jebbbz

    jebbbz Member

    284
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    Sep 7, 2007
    35th and...
    You might call Cox to see if your cards need "balancing." It sounds like one of yours has lost authorization for a bunch of channels, but not all, while the other works fine. I gather that some cable companies (in some places) keep track of authorizations on a per card basis rather than a per device basis. If the card is receiving some channels but not all it may have an incorrect list of authorized channels. Maybe mentioning "balancing" to a tech person will result in some useful action.
     
  18. Mar 2, 2008 #1058 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    This is my experience as well. Since I can't view my hockey package on my Tivo until the Tuning Resolver comes out, they gave me free DVR until the end of the season. The tech Atlanta sent out to my house spent (I kid you not) 15 minutes on the phone trying to convince them that I was supposed to be getting this for free. The lady on the other end kept telling him something didn't sound right and he finally had to get a supervisor to do it (mind you BOTH of these people worked for Cox).

    When I got my next bill, there were all kinds of new charges (it was ridiculous.. they charged me for the DVR, extra outlet fees, a 2nd hockey package, etc). I was working with Executive Relations (after I sent a complaint to the corporate office and our local Az-President) and I still had these issues.

    When I called the woman, she fixed it.. resulting in $150 credit for me. She promised the next month would be ok, but on my current bill it shows that they removed the wrong hockey package (early bird.. leaving me with the regular one which is like $8 more a month). I'm still trying to get that resolved.

    I can't believe they don't have some sort of 0-cost item codes in their system for supervisors. What a screwy system.
     
  19. Mar 2, 2008 #1059 of 2181
    jcaudle

    jcaudle Member

    220
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    Aug 16, 2004
    Fairfax, Va
    its just like them charging 2 digital gateways for the 2 cards in the S3. At least my S3 doesn't lose channels like my HD with the Mcard.
     
  20. Mar 3, 2008 #1060 of 2181
    strojo

    strojo New Member

    4
    0
    Sep 20, 2007
    I'm in Connecticut with 2 Tivo's--one HD, one Series 3. Both of them are missing HD channels AND receiving the wrong signal on other channels (for example, I'm watching the CW on what should be Starz). I've got Motorola S-cards in both units. I've tried rebooting, resetting everything and having them send pairing requests. NONE of that has had any effect.

    Anyone else on the east coast (or elswehere) having this problem with the Motorola cards?
     

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