Here's the thing--I am paying Cox and TiVo for a service. The service is not being delivered reliably. They are both to be held responsible. As for Scientific Atlanta--I don't pay them or buy anything directly from them. It's Cox and TiVo that should deal with them. For example, if I go to a restaurant and the meal is sub-par, I hold the restaurant responsible. If they turn around and say it's not their fault because their food supplier provided them with sub-par goods--that's not my problem, it's theirs because I'm paying them and not the food supplier for my meal. I don't know about the rest of you, but I'm getting more and more steamed about this. I've wasted countless hours on the phone with TiVo and Cox, researching the problem online (because neither seemed to know what the problem was and acted like they'd never heard of it before so I had to find my own solution), and waiting around for Cox to come out and switch out the cable cards! They're coming out again on Monday for my 4th new card! I started out with 2 s-cards and had the awful audio/video synch problem, switched to an Mcard when my research determined that was the fix, and now I'm going to get my 3rd M-card (which I was initially told was not available in Phoenix!) because of the dropped channel problem. Today, for the first time, re-booting did not bring the channels back. I'm ready to scream!