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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. jsd2

    jsd2 New Member

    Feb 28, 2008
    Any new HD and digital stations that will be added in the future that are not local channels will not be available to cable card customers. Even if the system is not SDV capable yet it will be and Cox does not want to give a customer something and then take it away (even though it is free material).

    There are many people on these forums I see bashing a company for issues with THEIR own bought product and fail to see why. Cox did not mandate the use of cable cards the FCC did. The cards are not made by Cox they are made by SA or Mot. If they go bad they go bad, that is not a fault of Cox. Cable cards are a limited technology at best in certain devices. Last I heard both Sony and Mitsubishi stopped putting cable card slots in their newer tvs because they were spending more money on upgrades and tech support than warranted for sub par technology.

    I have 2 tvs that have had cable cards, I have tried the Tivo out and returned it; the point being that with the overpriced equipment that is being sold the cable card technology doesn't work properly to full potential and is not reliable yet. I will stick with my rental fee for now so I can enjoy all my HD stations, VOD, guide, PPV, and mosaic channels.

    This all doesn't matter much since in the next two to three years we will all be buying boxes from our local electronic store and putting cable cards in them that work two way to view channels and the cable company will no longer rent boxes to us.
  2. esb1981

    esb1981 New Member

    Dec 2, 2007
    Jsd2, I do not disagree that the cablecards are a poor technology. But just because Cox did not mandate cablecards does not mean that Cox should not be held responsible for ensuring that they work properly. The FCC mandate states that cable companies must provide cards, ensure that they work properly and are compatible with a customer's certified cable card device. The Tivo is such a certified device. So shouldn't this mean that Cox, by law, must be held accountable for making sure these things work properly?? We know they didn't want to do it, but sometimes you have to do things that you don't want to do.

    This mandate was created to stimulate competition and remove the cable companies' monopoly over cable boxes. Yes, Tivo made a mistake by relying on cablecard technology, and they are paying for it by losing customers -- and I may be one of them. But Cox still has a responsibility to make an effort to get these devices working and provide the proper support.
  3. jsd2

    jsd2 New Member

    Feb 28, 2008
    Cox should be held responsible if it is something they can fix. Last I checked Cox does not make any cable cards. So if a card goes bad it is not their fault. I have read many threads that say people have gone through several cards till finding one that works. Who would be at fault? The cable company that sends the same firmware to the card or the maker of the card? The company cannot just go out and buy a different brand of card because they want to that would take a tremendous upgrade on the entire backoffice.

    I am quick to blame the cable company on many things myself but when stepping back and looking at the bigger picture they seem to be the one trying to make things work the most. How many updates did the Tivo need to make it work right to begin with when it first hit the shelves? How long did it take them to even admit it was a firmware issue? All this time the cable company is trying to make a device that was mandated, that is not up to current technology, on a product that hit the market that did not even work properly for what 6-9months before patch 8.1.7b and even then there were still issues?
  4. Dan Theman

    Dan Theman Adventurer

    Oct 25, 2007
    San Diego,...
    I don't think that I get any analog channels.
  5. jonginear

    jonginear New Member

    May 30, 2003
    Phoenix, AZ
    The overarching point to the cablecards and the cable companies is that they never wanted to make cable cards work in the first place. It's really that simple! I didn't want to do the dishes as a kid so I did them badly in the hopes that my parents would eventually give up and not make me do them. The cable companies(especially Cox) are acting like children.

    Cox is responsible for meeting the FCC mandate. If they took this responsibility seriously they would be working with other cable providers to develop a technology that was not so stupidly complicated, antiquated, and worthless.
  6. tagpats

    tagpats Tagpats

    Mar 11, 2007
    Fairfax, VA
    sorry about that. some have said there is a pbs channel in the 90s that might be analog. you've probably checked your whole line-up, but just another thought.

    maybe you can get the company to send some in analog format until the "fix" happens since the reboots are no longer working for you. i'm no techy and have no idea how any of that works, but i do receive a mix of analog and digital signals depending on channel.

    initially i was no pleased that what i thought were all digital channels were actually analog, but it is helping me out now.

  7. Big Rick

    Big Rick New Member

    Aug 12, 2004
    San Diego
    They showed up in San Diego last month and they *ARE* available to CableCard customers although I did lose my channels 704<-->720 (exclusive) for a few days when the new (higher range) channels showed up.
  8. ajwees41

    ajwees41 Active Member

    May 7, 2006
    It's the FCC's fault for the cablecard mandate not Cox's if they were smart they pressure Tivo to come out with a 2way capable box from the start.
  9. bacevedo

    bacevedo Member

    Oct 31, 2003
    Chandler, AZ
    I just ordered a Tivo HD to go to OTA only (cancelling DirecTV), but I was curious what it costs for those in Arizona (Phoenix market) to get the cablecards. I may subscribe during college football season to see the games on ESPN and Fox Sports.

    What packages do you have to get? Do you have to pay for the HD acess even if you don't rent one of their boxes - it seems that they are tied together? Do you have to get Digital cable, or can you just get the basic or expanded package and use the cablecards to get those channels? Or do you even need the cable cards for the analog channels?

  10. jsd2

    jsd2 New Member

    Feb 28, 2008
    You are right cable cards were not enthusiastically looked on by the cable companies when first coming out because there were no 2way devices out yet. They were very limited and still are on what they can do. No PPV and no VOD both big money makers. The rental fee for a box isn't that big of a income draw anyway. Soon we will be able to buy boxes from anywhere, stick a card in them and work.

    BUT! Who do you think loses the most on this happening? The cable companies? NOPE! Companies that supply the mass orders of boxes like SA and Motorola. How much is a DVR box $600 or more(at $15/month rental fee it takes 40months to recoup the amount of that box)? Cable card maybe $100?

    The point is the same people that make the cable cards are the same ones that will be losing GUARANTEED money from these cable companies when everything becomes universal AND the cable companies will not be spending millions on buying and maintaining equipment.

    Motorola is already using boxes with M cards in them and they work great-DCH3416. These boxes are completely 2way so the technology does exist. Check out http://www.ncta.com/IssueBrief.aspx?contentId=4272

    You are absolutely right about the other cable companies making a way to get this technology out to all that works easier. That is why they are working on Tru2way now. The problem comes with equipment, platforms, and the big one COST. I would rather have the solution come later and cheaper and work than have it now with limited content, reception issues, tons of updates or just plain loss of service.....oh wait a minute.
  11. moyekj

    moyekj Well-Known Member

    Jan 23, 2006
    There are *NOT* available to CableCard customers in Orange County. San Diego is a different market. It is somewhat surprising that in San Diego they didn't limit them however since Cox corporate policy seems to be driving holding back new channel additions from CableCard customers in preparation for SDV rollout. I've seen reports from other Cox markets in this forum complaining about new channels being denied to CableCard customers as well so I know it's not just Orange County, Phoenix and Virginia.
  12. Shawn95GT

    Shawn95GT Tivo, in HD!

    Oct 7, 2005
    Phoenix, AZ
    They don't have an HD package. You just subscribe to digital cable and the HS is along for the ride. Make sure you ask for it though or you won't get it. The install fees for cablecards suck. It's the only reason I only have cablecards in one of my 3 tivos that could take 'em.

  13. jebbbz

    jebbbz Member

    Sep 7, 2007
    35th and...
    Depending on which customer service rep you talk to installation is either $15.00, $35.00, $50.00, or $65.00 and you may "need" two singlestream SCards (one for each tuner in your Tivo) because multistream MCards do not exist at all or at least are not available in Phoenix. The monthly rental for cablecards is $2.00 per month unless you get one of the mythological MCards in which case it will be $2.00 or $4.00 per month, depending on the CSR you talk to. In fact, you probably won't know what it costs until your bill arrives. In fact you won't even know then because you may get Cox to change the charge by griping about how confusing it all is and how the installer didn't know squat about installing cablecards so you basically did it yourself by reading the instructions Tivo gives you.

    I am still at the "waiting-for-the-bill" stage. And I got the mythical MCard. And my installers had (a little) experience with Tivos and were OK guys.
  14. I love HD

    I love HD New Member

    Aug 19, 2007
    I also have the problem with dropped channels. For a while if I rebooted the Tivo the channels came back but now that doesn't work. So could someone explain the process for resetting the cable card. Channel 94 is a PBS channel that I can access for an analog signal.

    Thanks for the help.
  15. jebbbz

    jebbbz Member

    Sep 7, 2007
    35th and...
    Per "Tico" [my comments in square brackets]:


    1. Tune the box to a non-digital cable channel (i.e. analog cable, or antenna channel) [i.e., 94]

    2. Navigate to one of the CableCARD MMI screens (Messages & Settings > Account & System Information > CableCARD Decoders > CableCARD 1 > CableCARD Menu > [pick the first one]). This should fail (the best symptom of this problem), and say "Failed to load CableCARD///...".

    3. Use CLEAR to exit out of that screen

    4. Wait for about two minutes [or so] (on the CableCARD Menu screen), and the TiVo box will eventually reset the card after the failure from step 2.

    a. You can tell when the box resets the card because this screen will add text above the menu items. First, it will say "Card 1 not in normal operation" then "Your Cable Provider has not supplied any information for this card."

    b. They agree that this looks pretty ugly, as they don't clear the menu items while the cards resetting, nor the text after it's reset, but it does indicate that the card's been reset.

    5. The card should now be back in normal operation.


    This worked for me for a few weeks but eventually I had to call for a new card. Someone else said they unplugged their Tivo for ten minutes and then called their cableco to send authorization hits and they got their unit working without a new cable card. Good luck.
  16. RogueScot

    RogueScot New Member

    Feb 28, 2008
    Here's an interesting new wrinkle in the SDV channels I don't get. I had a Cox tech out to replace my cable card. I had some weird ghost lines on my screen. They were even on the Tivo menus. Tivo replaced the box for this problem before. But, it appears it was an improperly grounded cable. I digress. While he was here and because he seemed knowledgeable, I told him I was missing some HD channels and having a problem with the screen going black sometimes. I also have a problem where my resolution changes whenever there is a white flash on a program. He ended up replacing the cablecard. Still no HGTVHD, FoodHD, or TravelHD. He thought it was because they weren't authorized. I asked if he had an Cox HD box in his truck. Perhaps we could hook it up and see if the channels worked. He did and hooked it up and got it turned on. Those three channels didn't work. He called in and they "authorized" the channels. He disconnected the HD box and reconnected my HD Tivo. All three channels were there and worked great. He disconected the cable to reinstall a splitter and when he reconnected the Tivo, the channels were gone again. He called in again the they said, "Did you say it was a Tivo? They don't get those channels." The tech then told me that these were SDV channels. I don't know, but they worked for a while. I live in Oklahoma City. I saw some previous posts about us not having SDV.
  17. BrianAZ

    BrianAZ Back on the wagon

    Aug 13, 2007
    Chandler, Az
    Hey Bryan,

    I'm also in Chandler and was thinking of getting an OTA antenna. Would you let me know which one you end up with and how it works? Are you doing and inside/outside antenna?

  18. Mikeyis4dcats

    Mikeyis4dcats Well-Known Member

    Oct 2, 2003
    I have Cox and Motorola cards. I have been missing TLCHD, DSCHD, and ESPNHD for over a week. Cox says that they adjusted the frequencies, and that if I reset my TV to factory defaults (they always forget Tivo) that the cards would retune and work. I could tell she would be no help with Tivo, but I rebooted and still no dice. I tried the tips above but I don't get any kind of failure message under the CableCard menu.

    Any ideas?
  19. aztivo

    aztivo Member

    Feb 23, 2005
    I am also in Chandler and have an antenna in my attic this gives me all the locals in HD as well. so any antenna will work
  20. saibari

    saibari New Member

    Jan 11, 2008
    Well, I for one plan on demanding a discount on my subscription fee. Why should I pay the same as others when I'm not receiving all the channels they are?

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