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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Pafrican

    Pafrican New Member

    33
    0
    Aug 20, 2002
    Having the dropped channels again. Oddly, there are no errors on the cable card menus when I go digging around those. Restarts aren't working.

    Guess it's time to call Cox in the morning.
     
  2. BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    Curious what they say. When I called, the woman refused to try anything, saying nothing they could do from the office would fix it and she had to schedule a truck roll two days later. When the guy swapped to another MCard, it was fine. I wonder if he just called in and gave them the hostid of the original card if it would have been "fixed" then or if the card actually became "broken".
     
  3. aztivo

    aztivo Member

    399
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    Feb 23, 2005
    AZ
    If I had to guess, I believe we follow San Diego, I think it will be TLC,Vs,CNN,HGTV,TBS,National Geographic. You can go here and see what they have been getting http://www.cox.com/sandiego/digitalcable/hdtv/programming.asp
     
  4. 5cats

    5cats just jd.

    7
    0
    Oct 6, 2003
    San Diego, CA
    My THD has been online for two weeks today with Cox San Diego, and we've had four instances of dropped channels. I can confirm the CC menu reset technique (thanks to whomever for that).

    I had a service tech out two days ago, who also confirmed the CC menu reset technique as widely distributed to the techs within the last two weeks.

    The tech also confirmed that only SA cards were available in the area, so I wait for a fix.

    Significantly, this tech also mentioned that the CSRs often don't do things quite right, but if you need to call up, ask for the technical help desk and ask them to send a few EMMs, or "hits" to the card to set its programming. You can actually see the hit count in the CC menu -- top screen (CA data or similar). This is what he demonstrated for me, and got my machine up (again) with all the programming I'm subscribed to.

    Asking for EMMs or "hits" might get you some traction next time.

    Cheers,
    -jd.
     
  5. smb56

    smb56 New Member

    30
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    Dec 16, 2003
    Middle Georgia
    Just got off the phone with Cox Middle Ga. marketing people and we have 3 new HD channels that no one who has a cable card will be upgraded to. The new SDV that they are going to won't be supporting the cable cards according to the local marketing people here. Spending over $250 per month with a cable company that won't support their best customers is bull. I let them know that maybe I need to lobby the local county into allowing a competitive cable company in. No matter what anyone ever tells you, competition makes us all stronger and better. Look at what TiVo did to the DVR market as an example, still leading the way with innovations.

    smb56
     
  6. ajwees41

    ajwees41 Active Member

    2,010
    1
    May 7, 2006
    Omaha,NE
    It's not Cox's fault, but Tivo's. How do consider your a good customer if you have a tivo?
     
  7. Shawn95GT

    Shawn95GT Tivo, in HD!

    887
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    Oct 7, 2005
    Phoenix, AZ
    As it sits right now they can't give you an SDV channel if they wanted to. We're all in the same boat waiting for the SDV dongle. It isn't a marketing thing, it's a technical limitation.

    The cable companies must be having a hard time deploying HD boxes if the new HD content is SDV worthy. You want the stuff no-one is watching on SDV.
     
  8. smb56

    smb56 New Member

    30
    0
    Dec 16, 2003
    Middle Georgia
    I consider myself a good customer using a TiVo because Cox DVR's are awful at best. One of the things I pride myself on is buying off of good judgement and getting a Cox DVR is not good judgement. Let's see, rent a Yugo or buy a Camry. Doesn't make much sense to me to rent a Yugo when I can get a Camry that will run circles around it and I don't constantly have to take it back and lose whatever I have on there. Not much when you consider it won't record but 15 hours to begin with.

    smb56
     
  9. moyekj

    moyekj Well-Known Member

    11,150
    33
    Jan 23, 2006
    Mission...
    As has been stated many times before, SDV is becoming a necessity for cable companies already starved on bandwidth to stay competitive with D*. Cox is making matters worse by resolving to keep all analog channels for a long time as well as preventing CableCard customers from getting new channels even in areas where SDV rollout is scheduled but not yet rolled out - that seems to be a corporate directive as well. As an illustration I posted this in this thread a rough example of how much bandwidth is needed just for analog & HD channels alone:
    Other bandwidth saving measures could be implemented by Cox other than SDV such as increasing compression and packing in more channels per QAM at the expense of image quality, but I for one don't want to see them go that route and end up with HD Lite. I already suspect that will happen to some degree despite SDV.
     
  10. Pafrican

    Pafrican New Member

    33
    0
    Aug 20, 2002
    Well, the guy sent some hits. So far still no non-basic channels. The CA menu still looks okay (and it registered the EMMs/hits) but the host ID screen gives me the "to start service call Cox..." message. The phone tech confirmed the host-id on the tivo screen and what he shows match. Trying a restart after waiting a bit post-hits to see if it helps anything.

    Yeah, restart did nothing. Tech is coming out tomorrow. Freakin wonderful.
     
  11. esb1981

    esb1981 New Member

    121
    0
    Dec 2, 2007
    Connecticut
    Has anyone had problems where Cox changes the channel frequency locations and the cablecard does not update with the correct frequency? In other words, ESPN HD is supposed to be on 711, but it is showing up on 703 because they moved the frequency. I lost 2 HD channels this morning and had 4 others move to the wrong location. Anyone seen this?
     
  12. jcaudle

    jcaudle Member

    220
    0
    Aug 16, 2004
    Fairfax, Va
    I have a S3 Tivo and a Tivo HD. The S3 retains channels fine using 2 Scientific Atlanta SCards. The HD loses all digital channels and all HD channels every few days. It has a Scientific Atlanta M-card. I have returned the Tivo to Costco 3 times, and Cox Fairfax has replaced the M card at least 3 times and nothing seems to fix it. Is this problem ony unique to the HD Tivo? Would using 2 S cards in the HD unit fix it? Like I said, my Tivo S3 never does this.

    Also, are any of you here in Fairfax, Va paying 2 gateway fees for S3 boxes that use 2 cable cards? I call customer service at Cox about it, they sometimes give an adjustment, and the next month there the extra gateway charge is again.
     
  13. Pafrican

    Pafrican New Member

    33
    0
    Aug 20, 2002
    Well the tech is still here. The new m-card did a firmware update (first time that is happened for me during an install) but still not working. Diagnostics are giving a menu of "not tuned, wrong card state" or something along those lines (for all channels, haven't seen that problem) and the cable card menu screens are saying to call cox to start service. He did call with the cable card numbers and what not. He did a guided setup for whatever reason and thats where we are at now.

    I think one of the bigger issues with the techs is their impatience. I understand they have a job to do and have to get on to the next house but just be patient please.

    The magic answer to everything is to take the card out. (Heavy sarcasm.) Upon completion of guided setup, the non local channels did still not come in. Instead of going through cable card menus or what not. So yeah, he's taken the card out. Gonna try another card apparently. UGH!!!

    He's gone to an s-card now. Okay, well two S-cards are working (and working very quickly as well). Now we'll see how billing works out. I'm sure I'll be charged for two but I hope not. It's not my fault their s-cards suck. So just charge me for one card please Cox.
     
  14. Dan Theman

    Dan Theman Adventurer

    21
    0
    Oct 25, 2007
    San Diego,...
    Tivo HD, 9.2a, SA M-Card, Cox San Diego.

    I lose channels every few days, in the past, a reboot has solved the problem.

    Last night I lost every channel except for the HD versions of local broadcast channels (706, 707, 708, etc). Curiously, the SD versions of those channels (6, 7, 8, etc) did not work.

    I checked the cablecard diagnostics screen and the sub-expire time was the previous day and one of the other screens said to call cox to start service. A restart did not fix it this time, it still had the same problem.

    I called Cox, got a totally clueless tech (had no idea what a Tivo was!) and finally convinced her to send the cablecard activation stuff. Still had no effect, so I scheduled a service call. I asked her to add a note to the service call to say it was a Tivo HD and request an M-card. She said they don't have M-Cards. I told here I know for a fact they do and there is one in my box now, so just please add the note.

    On a whim, I unplugged the Tivo for 10 minutes and then plugged it back in. After it started up it was still having the same problem. I called cox again, got another (less clueless - he knew what a Tivo was) tech and got him to send the CC activation again. 10 seconds later and the CC diag screen shows EMMs being received and the sub expire time moved to next month. All of the channels are back and I am happy for now.

    Looks like the "cold reboot" fixed it enough that they could reactivate the cablecard...

    I can't wait for 9.3 to get released and hopefully fix this extremely annoying problem (and hopefully also my other "not recording because of power loss" error that occurs even though there was no power loss)
     
  15. tagpats

    tagpats Tagpats

    48
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    Mar 11, 2007
    Fairfax, VA
    have you tried the menu reset technique that has been described in recent posts? i just did it again last night. you only have to tune to 1 analog channel. i confirmed this because i was tivoing something on an hd channel on tuner 2. when the channels came back my recording stopped for a moment, but everything was back up and running. hopefully this will remain fool proof each time i lose channels. the 2 minutes it takes to get them back sure beats a reboot or calling customer service all night. give it a try, if you haven't already.


     
  16. BrianAZ

    BrianAZ Back on the wagon

    386
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    Aug 13, 2007
    Chandler, Az
    Is there any way to validate for sure which channels are analog? I think my cable co sends the SD rather than analog. Is it possible for me to trick my Tivo into thinking I have an antenna of some sort?
     
  17. Supermurph

    Supermurph New Member

    79
    0
    Oct 15, 2007
    Scottsdale, AZ
    I received this email below from Cox today. So, it looks like we'll get to see for real if Cox in Phoenix is going to SDV for the new HD channels:

    Seven more HD channels coming in March!
    Marching toward our goal of 80 HD channels by the end of 2008, we're adding seven more HD channels to the line-up on March 18. Joining the 22 HD channels already offered by Cox Digital Cable will be:

    TBS HD on channel 716
    Science Channel HD on channel 720
    Discovery HD on channel 723
    Golf Channel HD/Versus HD on channel 744
    Food Network HD on channel 746
    Animal Planet HD on channel 757
    History Channel HD on channel 762

    In addition, Discovery HD Theater will move to channel 714. Customers must subscribe to the Sports & Information tier to receive Golf Channel HD/Versus HD. Order Cox Digital Cable with an HD receiver to get HD right now, or visit Cox.com/Arizona for more information!
     
  18. moyekj

    moyekj Well-Known Member

    11,150
    33
    Jan 23, 2006
    Mission...
    All these were added in Cox Orange County market a while back and even though SDV is not yet rolled out here these channels are not available to CableCard customers since they are being reserved for future SDV deployment. Most of the big Cox markets are adopting this corporate driven policy.
    Compared to the very vocal Florida BHN group it seems Cox customers are taking this policy in stride.
     
  19. sirgolf82

    sirgolf82 New Member

    7
    0
    Aug 10, 2005
    My TiVo HD's hard drive recently died, and a replacement is on the way. When it arrives, will I need to have a truck roll in order to pair the new cards, or is Cox (Phoenix) knowledgeable enough to handle this over the phone?
     
  20. tagpats

    tagpats Tagpats

    48
    0
    Mar 11, 2007
    Fairfax, VA
    If you go into Configure CableCard and then Diagnostics, you'll see the signal of the channel you are tuned to under Modulation.



     

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