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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Feb 15, 2008 #961 of 2181
    Roderigo

    Roderigo New Member

    531
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    Mar 11, 2002
    Brookdale, CA
    There's no way an scard can turn into an mcard. They're different pieces of hardware. However, it is possible that cox downloaded new firmware to the cablecard which introduced this problem.

    Also, from what I've read here, I have to guess that if rebooting the tivo box doesn't restore things, then there's a second problem happening with the cards.

    From what I've read, this isn't the workaround. The workaround is to go to an *analog* channel. If your system has mostly digital channels, it may be hard to find one. However, most systems still have one analog channel in the cablecard channel map (even if it doesn't exist in their published lineup). I'd check the channel list on the tivo, and see if there's a PBS station somewhere in the 90s, and if so, check it on. That's likely analog. They leave this station in the lineup 'cuz that's where TV's get their TvGuide data. The diagnostics screen is one sure way to tell if a channel is analog or digital.
     
  2. Feb 16, 2008 #962 of 2181
    tagpats

    tagpats Tagpats

    48
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    Mar 11, 2007
    Fairfax, VA
    I went into the Diagnostics Menu to see how my channels were being broadcast and it appears that every channel below 100 is in analog, not digital. Everything above 100, including HD channels show up in the Diagnostics menu as Modulation: QAM 256, but all the channels below show as Modulation: Analog.

    I just assumed that if the CableCard is replacing the cable box, my signals would be converted to a digital format, but maybe why they look grainy is because they are coming through in analog.

    Does Cox need to do something to change the way this card is working or am I stuck with an analog signal with this M Card?





    [From what I've read, this isn't the workaround. The workaround is to go to an *analog* channel. If your system has mostly digital channels, it may be hard to find one. However, most systems still have one analog channel in the cablecard channel map (even if it doesn't exist in their published lineup). I'd check the channel list on the tivo, and see if there's a PBS station somewhere in the 90s, and if so, check it on. That's likely analog. They leave this station in the lineup 'cuz that's where TV's get their TvGuide data. The diagnostics screen is one sure way to tell if a channel is analog or digital.[/QUOTE]
     
  3. Feb 16, 2008 #963 of 2181
    tagpats

    tagpats Tagpats

    48
    0
    Mar 11, 2007
    Fairfax, VA
    The pattern of my loss of channels periodically can be explained now by the Diagnostis Menu. The only channels I do not lose when the card stops sending the authorization are the ones now being shown as analog. All of the digital channels in my line-up all disappear.

    So, if I somehow I get the cards configured properly to give me all my channels in a digital format, then when they do drop out again, instead of having the analog available to me, I will have none.
     
  4. Feb 16, 2008 #964 of 2181
    nws2002

    nws2002 New Member

    2
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    Feb 16, 2008
    I just called Cox in Tulsa to come out and swap out the cable box for a CableCARD. Had zero problems, and as soon as I mentioned it was for a TivoHD the rep said they would make sure to send out an M-card. She then put me on hold to get a supervisor to make sure everything was setup correctly since they don't setup CableCARD installs very often.

    Overall not a bad experience, I still don't understand why I can't come down to the Cox store and pickup a CableCARD just like I would a new HSI modem or cable box, but I'll live with the $30 install fee. I also insisted that they send out a Cox employee and not a contractor. I've had lots of problems with contractors in the past, to the point where Cox rewired my entire home (both cable and phone) for free because the contractors messed up so bad.
     
  5. Feb 16, 2008 #965 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
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    Aug 13, 2007
    Chandler, Az

    My M-card swap went well. The tech said he's been doing more and more Tivo calls recently and actually wrote down some notes when we were discussing the two problems I had (stuttering with 2xScards and channel drop outs with 1xMcard). Like last time, the Tivo said the various SA cablecard screens failed to load for about the first 10-15 min. Then finally the screens loaded, giving us the hostid to call in. Maybe 10 min later and I was up and running.

    I just hope I'm not replacing this new card in a month.
     
  6. Feb 16, 2008 #966 of 2181
    wierdo

    wierdo New Member

    379
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    Apr 7, 2002
    Arkansas, US
    Don't expect any of the HD channels they added a few days ago. :(

    Other than that, Cox in Tulsa is pretty darn good, IMO.

    Of course, that's like the old saw "other than that, how did you like the play Mrs. Lincoln?"

    If you do end up getting them, please let me know so I can beat them about the head. :p
     
  7. Feb 17, 2008 #967 of 2181
    tagpats

    tagpats Tagpats

    48
    0
    Mar 11, 2007
    Fairfax, VA
    Aren't the new channels being added by Cox in switched digital which is not compabitible with the current CableCards that are offered? They require two way communication like OnDemand or Pay-Per-View.

    There is supposed to be an adapter released this year that will attach to the USB port on your Tivo and will enable you to receive switched digital channels which I understand will likely be the way all future HD channels are rolled out.

    I am not able to get the most recently released HD channels in my area, including the NFL network because they are in switched digital.
     
  8. Feb 17, 2008 #968 of 2181
    wierdo

    wierdo New Member

    379
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    Apr 7, 2002
    Arkansas, US
    Cox hasn't deployed SDV in Oklahoma. It's unlikely it will be deployed before the end of the year, from the look of it. It's not really a pressing need here, as both OKC and Tulsa are 850MHz plants. (at least)
     
  9. Feb 18, 2008 #969 of 2181
    Supermurph

    Supermurph New Member

    79
    0
    Oct 15, 2007
    Scottsdale, AZ
    It took a week, but my channels went out again with the new cable card. This isn't a surprise considering other posts, but I was hopeful. I was previously losing channels daily, so there has been at least a temp improvement. I was also having signal issues on another TV with a Cox digital box on it and that issues appears fixed. So, I'm curious to see if the length of time between my Tivo outages stays at a week. If it does, it seems that signal may indeed be part of the issue (that's not scientific, but what the heck).
     
  10. Feb 18, 2008 #970 of 2181
    Dan Theman

    Dan Theman Adventurer

    21
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    Oct 25, 2007
    San Diego,...
    I am having the same issues with losing all of my channels.
    Happens about once a week, when it is happening the cablecard diagnostics screen gives the error, and it is fixed by a reboot.

    It is a Tivo HD running 9.2a with a single SA M-Card from Cox in San Diego.

    I also am not getting any of the 10+ new HD channels they added, even though I was initially receiving the new Discovery HD (724) for a few days when they first rolled it out, then they took it away from me. :mad:

    I now have to do preemptive reboots every few days.
     
  11. Feb 18, 2008 #971 of 2181
    moyekj

    moyekj Well-Known Member

    11,140
    31
    Jan 23, 2006
    Mission...
    I wouldn't use that assumption to completely rule out possibility of SDV in your area. Cox Orange County, CA recently upgraded all headend nodes from 750MHz to 1GHz but still have plans for deploying SDV sometime this year (and are already blocking all new HD channel additions from CableCard customers).
     
  12. Feb 18, 2008 #972 of 2181
    Breadfan

    Breadfan New Member

    110
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    Jan 7, 2008
    Fort Smith, AR
    Where did you get this information from? I wouldn't put it past them but this just seems ludicrous.
    Where in Arkansas are you? I'm in Fort Smith.
     
  13. Feb 18, 2008 #973 of 2181
    menos

    menos New Member

    60
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    Nov 13, 2007
    Moore, OK
    Directly from Cox cable-card reps. At least here in Oklahoma that was their story. They say they have a memo from corporate stating as much.
     
  14. Feb 18, 2008 #974 of 2181
    Breadfan

    Breadfan New Member

    110
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    Jan 7, 2008
    Fort Smith, AR
    So, what, this is their way of "punishing" those of us who don't want to pay for their DVR? Good grief! I'm already giving them nearly $150 a month! Does that extra $10 a month really matter that much to them?
     
  15. Feb 18, 2008 #975 of 2181
    moyekj

    moyekj Well-Known Member

    11,140
    31
    Jan 23, 2006
    Mission...
    The only reasoning for this that I have received from my local Cox CSRs is that "they don't want to give CableCard customers new channels now only to yank them away at a later date when SDV is actually deployed."
    Perhaps their assumption is that most CableCard customers are clueless as to what channels they should be getting and wouldn't notice if they didn't receive some new channels. However if you gave them channels now and then took them away later they would notice and that would generate a lot of phone calls. Of course for anyone that knows exactly what's going on this isn't much of an excuse.
     
  16. Feb 18, 2008 #976 of 2181
    jhershauer

    jhershauer New Member

    22
    0
    Jul 25, 2007
    Phoenix, AZ...
    That's why I put "s-cards" in quotes in my post. Like I said, when he pulled the cards out, they were actually m-cards. When installed originally, the firmware appears to have been such that they appeared as s-cards, but after the automatic firmware update, the card in slot one was updated to m-card status. That's when the trouble started.

    Sorry. I wrote local channel but meant analog channel. I tuned to channel 22, which is an analog channel here in Phoenix.

    I appear to have jinxed myself with my posts, as we lost the channels again yesterday after 2 weeks without any drops. This time, I was able to get the messages to pop up on the screen as described in the analog channel fix, but I still had to do a reboot to get the channels back. Anyway, I guess we're not totally in the clear yet. We've still never had any problems with our other Tivo HD.

    Jeff
     
  17. Feb 19, 2008 #977 of 2181
    Roderigo

    Roderigo New Member

    531
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    Mar 11, 2002
    Brookdale, CA
    Are you sure 22 is analog? What does the tivo diagnostics screen say the modulation mode is for channel 22?
     
  18. Feb 19, 2008 #978 of 2181
    wierdo

    wierdo New Member

    379
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    Apr 7, 2002
    Arkansas, US
    I'm not saying they won't deploy it in the next couple of years, I'm just saying it's not really a pressing need. They'll do it anyway, but more because they've decided that's what they want to do than for any particularly logical reason. I strongly doubt SDV will be in Oklahoma (or Arkansas) by year's end, though.
     
  19. Feb 19, 2008 #979 of 2181
    reggie3

    reggie3 New Member

    18
    0
    Jun 22, 2004
    I felt I should detail my install experience so here it goes:
    Called to make an appointment 5 days ago, specifying that the installer needed to bring an M-Card
    Installer arrived with 2 S-Cards and 1 M-Card. The tech had done installs in Series-3's and a couple of TV's, but not in a TivoHD.
    They read the cablecard install guide that comes with the Tivo and walked through the install steps, and everything worked as advertised ... somewhat. There are two problems:
    Changing some channels causes the black cablecard pairing screen with the gray border to pop up. Pressing clear on the remote exits the screen and shows me the correct channel. None of the HD channels have this issue (chan 710 and up), and only certain non-hd channels. Restarting the Tivo does nothing to fix it. Has anybody else run into this problem?
    Secondly, reading directly from a printout of a Cox email that they brought with them, the tech told me cablecard costumers will not receive any new HD channels. The memo was from prior to November (I forgot the exact month), and the HD channels I can't receive, but Tivo does try to tune for are HGTV, TBS, History, and Discovery.
    So, if cable companies will be forced to use boxes that require cablecards in the near future, how are they going to keep from screwing over those users in relation to new HD channels? I would assume they'd like to keep them happy even if they don't seem to care about Tivo users.
    Overall, I'd rate it as a positive experience given the ease of installation other than the two issued mentioned above.
     
  20. Feb 19, 2008 #980 of 2181
    moyekj

    moyekj Well-Known Member

    11,140
    31
    Jan 23, 2006
    Mission...
    Well Cox corporate has pretty lofty, bandwidth hogging directives. They have stated that company wide they will keep analog versions of all channels at least until 2012. They also want to have sufficient bandwidth to accommodate up to 50 HD channels by end of 2007 and 100 HD channels by end of 2009. So that's about 420MHz (70*6MHz) for analog channels and about 300MHz (~50 QAMs for 100 HD channels=50*6MHz) just for HD channels. So that's 720MHz already used up just for analog & HD channels alone. Then of course there's all the SD digital channels, PPV, VOD, telephone, data, etc. and you can easily see that 860MHz is clearly not enough - hence the need for SDV.
    Of course it's doubtful if all Cox areas will actually live up to these expectations (in fact I doubt all areas can even accomodate 50 HD channels today without SDV), but clearly the need for SDV is there if they actually do intend to.
     

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