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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Feb 14, 2008 #941 of 2181
    JimRI

    JimRI New Member

    29
    0
    Jan 29, 2008
    Providence, RI
    I called Cox tech support about my "incompatibility" issue...the woman told me that the installer was incorrect and that the Motorola s-cards should work with the TiVo HD. She suggested that for my next installation appointment, I request a technician who is familiar with the TiVo HD...this gives me hope. I then called TiVo tech support and got the same response. So, I'm going for my second attempt tomorrow. I'm crossing my fingers that this goes well. In the mean time, I've left the two TiVo HD boxes connected to my home network and to the televisions in my house (even though I'm watching analog) and love the MRV. After getting a taste of this, I'll be really bummed if these cablecards do not work.
     
  2. Feb 14, 2008 #942 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
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    Aug 13, 2007
    Chandler, Az
    You should certainly file a complaint against the first installer. That guy needs to know he was wrong so he doesn't continue to give people the poor service you received.
     
  3. Feb 14, 2008 #943 of 2181
    tagpats

    tagpats Tagpats

    48
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    Mar 11, 2007
    Fairfax, VA
    You're sitting pretty with Motorola. Tivo indicated that they have not had the same loss of channel issues with Motorola that they are having with SA cards. Get Tivo on the line when your installer shows up if he's clueless.
     
  4. Feb 14, 2008 #944 of 2181
    Sharkky9

    Sharkky9 New Member

    1
    0
    Feb 14, 2008
    I just had a Cox technician at my house(Scottsdale, AZ) to solve the CableCard problem with my Tivo. HE informed me that it is a Scientific Atlanta problem, and that Motorola cable card's do not have the same problem. He says that Tivo sent Cox an email informing them that Tivo and SA were working together to find a solution, but there is no ETA for a fix. Hopefully something will happen soon...
    I also have to reboot my Tivo every 24 hours.
     
  5. Feb 14, 2008 #945 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    I wish I was offered a choice of CC manufacturer.
     
  6. Feb 14, 2008 #946 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
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    Oct 7, 2005
    Phoenix, AZ
    Am I the only person in the Phoenix area with SA cards not having this disappearing channel problem regularly? :confused:

    I think I've seen this problem all of 2-3 times since I installed my S3 and I ordered the S3 the day it went up for sale.
     
  7. Feb 14, 2008 #947 of 2181
    jebbbz

    jebbbz Member

    284
    0
    Sep 7, 2007
    35th and...
    I've had my Tivo HD a bit over two weeks and had the problem three times over as many days about a week ago. Twice I had to reboot and once I got away with the CC menu fix. Before that my problem was the loss of all video the day I set the box up and again the day I had my CCs installed. The latter problem seems to correlate with how much time you spend deep in the Tivo menus. I have no idea how the disappearing channel problem comes and goes but I'll just keep my fingers crossed it doesn't get as bad for me as it has with some people here.
     
  8. Feb 15, 2008 #948 of 2181
    jhershauer

    jhershauer New Member

    22
    0
    Jul 25, 2007
    Phoenix, AZ...
    We have two Tivo HDs, and one of them has never had the dropped channels problem. That one has had the same m-card in it since we got it hooked up.

    The other one started having the problem shortly after the Fall Update. At the time it had two s-cards in it and one of the cards stopped receiving any channels. The tech replaced both cards with, supposedly, two more s-cards. However, a couple of weeks later, after rebooting the Tivo, one of the cards did a firmware update and "turned into" an M-card. :confused: It turns out both of the "s-cards" the guy put in were actually m-cards, but the Tivo recognized them as s-cards before the firmware update.

    Well, once that card in slot 1 updated itself to an M-card, we started getting the dropped channels issue (every couple of days, and all of the channels except 1-22 and local HD would go black). At some point, a reboot would no longer fix the problem. We went through this process with another couple of cablecards as well.

    When the last one went south a couple of weeks ago, I was slow to call Cox. The channels were out for two days before I called on Saturday and scheduled a tech for Monday. On Saturday, I also tried the work-around in this thread where you tune to a local channel and go into the diagnostics menu. That didn't seem to work. On Sunday, we tried tuning into a non-local channel and discovered all of the channels were back. It's now been over a week and a half since they came back and we haven't had any problems.

    So, there you go. If you made it through my long-winded story, you can see that the fix is just to let it sit there for a few days and it will magically get better. :)

    Jeff

     
  9. Feb 15, 2008 #949 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az

    The issue is impacting primarily people with TivoHDs and SA M-cards it seems.
     
  10. Feb 15, 2008 #950 of 2181
    Testpattern

    Testpattern Testpattern

    91
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    Dec 5, 2006
    OKC America
    We also have been experiencing the black screen on the three new HD channels on our S3 system. Never an issue with the previous HD or SD channels. These new channels are basically down 100% of the time now although I "think" they were coming through initially. Rebooting does nothing nor does re-initialization by Cox.

    Several calls to Cox finally revealed that they recognize the problem. That it is the result of the cablecard failing to process these newer frequencies. The cause remains unknown. There is no commitment for a fix but... they have hopes of finding something as a result of their work with the Cablecard company.

    We have SA cards. Cox did not say if this was related only to the SA cards or possibly the Motorola also. When we got our SA cards last summer there was no possibility of getting the Motorola cards in OKC. I have no idea if both are now utilized in the OKC area but reading from above it appears the Motorola cards are not an answer.

    I guess we're in a wait and see holding pattern.
     
  11. Feb 15, 2008 #951 of 2181
    craigo

    craigo Broncos Fan

    431
    0
    Apr 6, 2004
    Mesa, AZ
    If you're talking about SA M-cards, then you just may be the only person in Phoenix not having the problem.:cool: My S3 had the S-cards and worked great for about a year. Around Nov-Dec/07, I started to get the Audio/Video FF issue every couple of seconds on the SD channels. Had Cox out a number of times and finally had them switch to the M-Cards. Now, like everybody else, I'm getting channels dropped every few days.:mad:
     
  12. Feb 15, 2008 #952 of 2181
    wickerbill

    wickerbill Member

    153
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    Apr 3, 2002
    Tulsa, OK

    Cable systems are usually either Motorola or SA. OKC is SA and Tulsa is Motorola. I have had no problems with my Motorola cards and my friend in OKC has had problems almost weekly with his SA cards. SA cards appear to be total crap.
     
  13. Feb 15, 2008 #953 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    I'm pretty sure they are both s-cards, but at one time the S3 reported one as an s-card and one as an m-card. today they both say s-card and it's work'n like a champ (knock on entertainment center).

    That explains it...
     
  14. Feb 15, 2008 #954 of 2181
    craigo

    craigo Broncos Fan

    431
    0
    Apr 6, 2004
    Mesa, AZ
    You know, that's funny you say that. When they came out a few weeks ago, they assured me that they were installing M-Cards. After they left, my problems with the audio/video (common problem on the S-card) was gone. Then, the channels started dropping a few days later (common problem on the M-card), so I assumed the M-cards were, in fact, installed. Now that I look at the diagnostic screen, it says I have S-cards.

    Given the problems I lost and the new problems I have, I do think I have M-cards. Could just be a hiccup on the S3 report.
     
  15. Feb 15, 2008 #955 of 2181
    JimRI

    JimRI New Member

    29
    0
    Jan 29, 2008
    Providence, RI
    The Cox tech showed up to my house with 3 Motorola S-cards. He told me that the 4th card was on its way with his supervisor. The supervisor showed up 5 minutes later with the 4th card. Both techs had experience with TiVos and laughed when I told them about my experience earlier in the week. All cards went in and activated smoothly. It took about 25 min. to get both TiVo HDs up and running. I'm now repeating the Guided Setup as I type this. I know that I'm not imagining this, but the picture quality that I'm getting from both of these TiVos is much better than the Cox set-top boxes I had before (1 sd box and 1 hd dvr). The picture is definitely sharper. :up:
     
  16. Feb 15, 2008 #956 of 2181
    esb1981

    esb1981 New Member

    121
    0
    Dec 2, 2007
    Connecticut
    Testpattern, I have had the EXACT same problem - gray screen on 3 HD channels, Tivo says "no incoming signal." I'm with Cox in Hartford, CT, but I have Motorola cards. Cox has been out a ton of times and they haven't been able to figure it out. My theory all along has been that the cable cards are mapping these 3 channels to the wrong frequencies -- for example, the Tivo diagnostics screen shows a frequency of 615 MHz, but I know that the channel is supposed to be on 849 MHz. Cox hasn't been able to figure it out.

    Any ideas on what I can say to Cox that will help them understand what the problem is? Definitely keep us posted on how this gets resolved for you.
     
  17. Feb 15, 2008 #957 of 2181
    OrangeKid

    OrangeKid New Member

    56
    0
    Dec 7, 2002
    Portland, OR
    Once a month or so when I turn on my Samsung DLP I will get a black screen with a "no signal" message. If I reboot my S3 Tivo by unplugging all is well. Until I reboot the Tivo I cannot get any sort of video signal out of it. The sound, which is routed to my receiver via optical SPDIF, is fine. Is this behavior a manifestation of the channel loss problem or do I have a different problem? I have two SA cable cards here in Vegas. The Tivo S3 is directly connected to my Samsung HLP 5063 DLP via a HDMI to DVI cable.
     
  18. Feb 15, 2008 #958 of 2181
    tagpats

    tagpats Tagpats

    48
    0
    Mar 11, 2007
    Fairfax, VA
    Well, so much for "rebalancing." That didn't end up doing anything to my Cox channels as they went out again. This time I was able to reboot my Tivo and they came back the first time.

    Guess I'll keep hanging in there until there is some resolution to the problem or I simply can't get my channels to return. I'm not sure how long I'll be able to keep this Cox DVR for free as backup, but they picked Scientific Atlanta, not me, so hopefully until I'm sure the problem is fixed.
     
  19. Feb 15, 2008 #959 of 2181
    RosieKitty

    RosieKitty New Member

    3
    0
    Feb 10, 2008
    Well, the next day after my "smooth" install, we lost FOOD HD and Travel HD. Unfortunately, the whole reason I got cable in the first place was for the Food Channel. Very sad.

    So wait until you hear what Cox told us - that yesterday Food and Travel ordered them to make their HD channels NOT available to CableCards (i.e. us). Ha ha ha ha. I just love talking to cable company CSRs...
     
  20. Feb 15, 2008 #960 of 2181
    wierdo

    wierdo New Member

    379
    0
    Apr 7, 2002
    Arkansas, US
    So close..

    Cox seems to have ordered the local franchises to not give any new channel adds to the CableCARD users, even in areas where SDV is not active or imminent. It's a total crock.

    I'm toying with the idea of switching back to DirecTV, even if it means being unable to use my TiVos, because I'm so annoyed at this idiocy. I could understand it if SDV was active or due to be turned on in the next few months.
     

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