Before you go through the ordeal we did, check this out! http://www.make-this-work.com/blog/...ng-the-tivo-s3-tiling-and-pixelating-problem/ We also live in the Gilbert area. If you want Kirk's number let me know. He is Great! BTW, they (Cox) are having tons of probs in the Las Sendas area. This is where he learned to fix it.