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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Feb 10, 2008 #921 of 2181
    DaddyBC

    DaddyBC New Member

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    Aug 21, 2005
    Before you go through the ordeal we did, check this out!
    http://www.make-this-work.com/blog/...ng-the-tivo-s3-tiling-and-pixelating-problem/

    We also live in the Gilbert area. If you want Kirk's number let me know. He is Great!
    BTW, they (Cox) are having tons of probs in the Las Sendas area. This is where he learned to fix it.
     
  2. Feb 10, 2008 #922 of 2181
    tagpats

    tagpats Tagpats

    48
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    Mar 11, 2007
    Fairfax, VA

    I have Cox in Northern Virginia and have the same problem. Tivo initially thought it was a bad CableCard, but I am having the same issue with the new M Card. Reboots also used to work for me until this week. I'm not bothering with a service call unless they can bring me a new manufacturer's M Card. I am awaiting word on that.

    Apparently Cox uses different company's equipment in different parts of the country, even different parts of the same state, so it shouldn't be too hard to locate a Motorola M Card and see if it resolves the problem like Tivo says it will.

    Tivo says this is a known issue and that appears to be true. If you look at the forums on Tivo's web page you'll find mentions of this in the fall of 2007. Does not really give me hope that a fix is right around the corner.

    My channels are back at the moment after Cox did the same "rebalancing" that was detailed in previous posts. Perhaps that is the solution to the problem, but I suspect it was just coincidence that it came back at around that time and is something with the way the card communicates with the Tivo.

    For those of you who are in the same boat, you could ask Cox to hook you up with an HD DVR for the time being. I got 3 months free and can probably stretch them if I'm still having issues. While the DVR is a huge step down from a Tivo, it may buy you some time until the M Card issue gets resolved. An added bonus is that with the DVR you can view those switched digital HD channels you have not been able to view with your Tivo. Maybe the M Card fix will come at the same time as the new adapter comes online to let us get those SDV channels and OnDemand with our Tivo units.

    Until this loss of channels thing happened, I honestly thought a Tivo that could only give me half my HD channels was better than a Scientific Atlanta HD DVR, but unless they can make sure that my channels don't keep dropping out, I'm going to be forced to go back to DirectTV and their DVR or see if I can get 2 tuner Tivo capability through Verizon FIOS. Last time I looked, you can only get 1 tuner if you use a Tivo unit with FIOS. Seems every option out there has some kind of deficiency.
     
  3. Feb 10, 2008 #923 of 2181
    Nomadsmg

    Nomadsmg Semper Fi, Steve

    6
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    Feb 9, 2008
    Oceanside, Ca
    Right now I've got a Scientific Atlantic Explorer 3250HD cable box, so you think I'm going have to perhaps switch cable boxs to a Motorola to get the Tivo download when ever it happens? :confused:

    Currently running the Cox cable direct to my Samsung HD TV (gets all the channels, including HD ones, 6.1, 8.1, 10.1, etc below channel 99), My 3250HD hdmi cable is running another connection for above 99, my Tivo on another and my DVD player is on yet another.

    Any body know if the TivoHD will recognize the channels such as 6.1 and the rest of the channels the throw out a HD signal alongside their normal broadcast channels over the cable? Here in Oceanside, San Diego County, Ca if you plug a HD TV in direct to the cable and search it, it will get a bunch of channels in HD through the cable without using a box or cable card.
     
  4. Feb 10, 2008 #924 of 2181
    hddude55

    hddude55 New Member

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    Jan 4, 2007
    Phoenix
    I know it's hard to keep track of this thread what with all of the posts and thread hijackers. But, I posted a couple notes above that bringing my signal back to the -10 to +10 range a week ago seems to have "fixed" my missing channels. (Cox had been boosting signals at the taps in the East Valley and had left a voice mail message several weeks ago informing me of the work. That's when the problem started.). Thanks for the suggestion -- and if this latest "fix" doesn't hold I will be getting replacement cards -- BTW I have two multi-stream cards already. Many of us have been through the cable card shuffle and it isn't a magic solution, though others have also suggested that using two multistream cards might be the right fix for some situations. Obviously it wasn't for me. (Of course one never knows if the cards one is getting are new ones versus cards that have been shuffled around and might be defective.) If you have followed these threads for long you will find many people excitedly post what seems to be the magic solution, only to have other people report it isn't. But fortunately this newsgroup seems to have a wealth of possible solutions, one of which may help.

    BTW, I noticed the 6th visit to your house resulted in a tech taking out two cards and leaving you with one multistream for your series3. I'm kind of surprised you didn't know that was a problem as you definitely seem like someone who knows a bit about these machines and had obviously had a lot of bad experience with ignorant techs.

    While it's not right that we should have to troubleshoot these many issues, the simple truth is we'd better be prepared to "advise" these cable company techs on a few basics when they show their ignorance. Every time they have come to the house I babysit them as they do their work and I don't think it bothers them since they admit they don't have a lot of experience with these machines. (Imagine if I did the same thing with my electrician, plumber or HVAC repairman -- he'd probably walk off the job!)
     
  5. Feb 11, 2008 #925 of 2181
    Supermurph

    Supermurph New Member

    79
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    Oct 15, 2007
    Scottsdale, AZ
    I had the Cox guy out today and told him about this. He checked my signal and said it was on the high end, but that it would decrease when the weather warmed up as the cables expanded. So, he didn't decrease the signal. Instead, he just replaced a bunch of connections outside and inside and replaced my cable card. I have a feeling this will end up fixing nothing. It's working great today, but it usually takes a day or two to go out again. So, we'll see.
     
  6. Feb 11, 2008 #926 of 2181
    tagpats

    tagpats Tagpats

    48
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    Mar 11, 2007
    Fairfax, VA
    An update to my earlier post. Cox has informed me that the only manufacturer of M Card they are able to issue is from Scientific Atlanta. Apparently, different parts of the country use different manufacturer's cards, but they can only use the card that is contracted for their area. So even though Cox may use a different companay's card in other parts of Virginia, in Northern Virginia they can only use Scientific Atlanta. Doesn't make sense to me, but I have no reason to doubt what I'm being told.

    I'm assuming this problem occurs with the Scientific Atlanta single stream cards as well?

    So, if my channels go out again, I either have to live with it until Scientific Atlanta/Tivo figure it out or I need to dump the Tivo.

    Has anyone asked Tivo if they would suspend your account until the problem is fixed? I really want the Tivo service, so I'm wondering if they would entertain letting me keep the box, but just suspending the account and not charging me until a fix is made. I'm less than 3 months into the service agreement and then I have to pay monthly for the next 9 months of my 1 year contract. Worst case, I have to eat the $100 plus the cost of the Tivo unit, but hopefully they want to keep their customers happy and will work with me.
     
  7. Feb 11, 2008 #927 of 2181
    Rolow

    Rolow Member

    126
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    Jun 1, 2004
    Peoria,AZ
    So this got my channels back with out a reboot. Lets see how long it lasts.
     
  8. Feb 11, 2008 #928 of 2181
    JimRI

    JimRI New Member

    29
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    Jan 29, 2008
    Providence, RI
    Just got two TiVo HD boxes with lifeime subscriptions...I was worried about the cable card issues but pulled the trigger anyway because I love my
    rock-solid Series 2 unit. Cable guy shows up this morning with 4 single stream cablecards (I asked for mult-stream, but no luck). To my suprise, the cards were all Motorola (I was expecting SA). We followed the instructions on installation sheet. He calls in to activate the cards. We wait for about 20 minutes and get no picture, just a black screen. After another 15 min., the guy on the other end of the phone asks if I have a Series 3 or a TiVo HD. The cable guys relays that I have 2 TiVo HDs, not Series 3 units. The guy on the other end of the phone then says: "Oh, that's the problem then. These cards aren't compatible with the new TiVo HD boxes. They'll only work with the Series 3 boxes." The cable guy then hangs up the phone and says: "That sucks man. Sorry." And that's the end of my story. So, has anyone else in the RI area experienced this? Will there likely be a fix for this? Or, do these guys even know what they are talking about? I knew this wouldn't go smoothly.:(
     
  9. Feb 11, 2008 #929 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
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    Aug 13, 2007
    Chandler, Az

    Certainly smells funny. I'd call Tivo and ask them... maybe even have them on the line the next time they come out.
     
  10. Feb 11, 2008 #930 of 2181
    ilh

    ilh New Member

    377
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    Dec 21, 2007
    There are plenty of us running Motorola S cards successfully in TiVo HDs. You got bad information.
     
  11. Feb 12, 2008 #931 of 2181
    tagpats

    tagpats Tagpats

    48
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    Mar 11, 2007
    Fairfax, VA
    What channel in your lineup did you tune to to run this fix? Does it only matter what 1 tuner is tuned to or does the 2nd tuner matter?
     
  12. Feb 13, 2008 #932 of 2181
    Rolow

    Rolow Member

    126
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    Jun 1, 2004
    Peoria,AZ
    I tuned one tuner to antenna channel 22. I don't remember if i tuned the second tuner to the same channel.
     
  13. Feb 13, 2008 #933 of 2181
    tagpats

    tagpats Tagpats

    48
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    Mar 11, 2007
    Fairfax, VA
    Thanks
     
  14. Feb 13, 2008 #934 of 2181
    DaddyBC

    DaddyBC New Member

    68
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    Aug 21, 2005
    That one was funny. I was not home for that visit. The tech came out and did that and left. The wife called him back almost immediately and told him she could no longer record/watch 2 different channels. He immediately returned and put the old ones in. You are right, I shoulda included that info.
     
  15. Feb 13, 2008 #935 of 2181
    RosieKitty

    RosieKitty New Member

    3
    0
    Feb 10, 2008
    Where: Oklahoma City
    What: Install two M-cards in new Series 3
    How: Smooth as silk. The tech knew what he was doing and everything is working correctly. I was quoted 45.00 for the truck roll (30 for first card and 15 for second) and 2.95/card per month. Very satisfied with Cox right now (and blown away by HD and the TiVo).
     
  16. Feb 13, 2008 #936 of 2181
    menos

    menos New Member

    60
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    Nov 13, 2007
    Moore, OK

    RosieKitty

    Do you have Food Network HD (745), HGTV HD (737) and Travel Channel HD (744). Some of us are having a problem getting those channels.
     
  17. Feb 13, 2008 #937 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    So I have been experiencing the channel drops for a few weeks now. Like everyone else, a reboot resolved it every time. It was frustrating but did not terribly impact my Tivo-use. Now today a restart will not fix it (as many others have reported).

    I called Tivo and they indicated they were receiving a fair number of calls about it but that the Cable Company (Cox) needed to address it. So I called Cox and the woman I spoke with says that she's been getting a large # of similar calls regarding the cablecards in my area (Chandler, Arizona) and that there is nothing they can do from the office to fix it... they must send a tech to replace the card.

    Fantastic! Now I get to spend another hour of my life with an irritated, ignorant cable-tech while he fumbles through the install.

    Has anyone heard any more concrete information on the supposed co-op investigation of Tivo/Cox/SA? The CSRs I spoke with at both Tivo and Cox had no idea. I've sent an email to Cox exec relations dept. Hopefully I'll get some answers there. Will share anything I learn. My tech visit is scheduled for Friday am.
     
  18. Feb 14, 2008 #938 of 2181
    tagpats

    tagpats Tagpats

    48
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    Mar 11, 2007
    Fairfax, VA
    Feel free to swap out cards, but if you have the same luck I did, you're likely wasting your time. From what Tivo has told me, this problem is not unique to that card. It is a flaw with all of the SA cards. Either that or they are just blaming SA when it's Tivo's fault. I have no idea.

    I have tried 2 M cards that both worked equally well when the channels were coming through and equally poorly when the channels dropped out. I usually lose mine once a week and until lately could get them to come back with a reboot. Mine have been back since Saturday, so I'm due for another drop very soon.

    If you happen to achieve long-term results with the new M card, I would be interested.

    Has anyone found that simply using a new card has really fixed their problem?
     
  19. Feb 14, 2008 #939 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    I don't expect it to be a long term fix unfortunately. I'm just looking to get back to losing the channels once a week or so and fixing it with a reboot. I'm hoping to live with that scenario for another month or two before the reboot won't work again and I have to have the next one replaced.

    Does anyone have any reason to believe that my 2nd M-card won't last as long as the first before rebooting won't work?
     
  20. Feb 14, 2008 #940 of 2181
    tagpats

    tagpats Tagpats

    48
    0
    Mar 11, 2007
    Fairfax, VA
    That's a good point. If that strategy is successful, that might buy enough time for a fix for the card or the Tivo. I really hate to think about getting rid of my Tivo and having to use a Cox DVR. It's like going from Wii to Atari. Well, probably a bigger step down than that.
     

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