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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Feb 6, 2008 #901 of 2181
    rcobourn

    rcobourn Registered Snoozer

    735
    1
    Nov 10, 2004
    Phoenix, AZ
    I was having the disappearing channels problem frequently, and rebooting would generally get them right back, until one day last week they wouldn't come back for anything. A call to Cox finally got me to a supervisor who "rebalanced" my account, and the channels came back, and have stayed back for most of a week. I'm not sure what exactly this "balancing" is all about, but it seems to be necessary whenever I add or remove a converter box to/from my account.
     
  2. Feb 6, 2008 #902 of 2181
    jebbbz

    jebbbz Member

    284
    0
    Sep 7, 2007
    35th and...
    I am no expert but, from what I have read, I believe that rebalancing involves making sure both cablecards have identical channel/service authorizations. Single MCards would not be affected but double SCards or MCards can get out of sync, each showing different servces and channels. Cox has to make them match each other as well as your account's subscribed services. I do not know why this occurs except that it may involve Cox billing that may keep seperate "accounts" for each cablecard rather than each host device. If you add/remove a converter box from your overall account it may not be reflected on both cablecard "accounts."
     
  3. Feb 7, 2008 #903 of 2181
    jhershauer

    jhershauer New Member

    22
    0
    Jul 25, 2007
    Phoenix, AZ...
    This sounds very similar to my experience, except I'm not aware of anybody "rebalancing" anything. We've had the problem with dropped channels for a couple of months now (all channels go black except for 1-22 and local HD). We've gone through 3 cablecards and the same thing would happen with each one...channels go black every couple of days, we reboot and they come back, then eventually a reboot doesn't help. This channel dropping issue has only happened on one of our two Tivo HDs...the other one has never had a problem.

    Well, we just finished this cycle with our latest M-card, with the channels not coming back after several reboots last Friday, so I called Cox on Saturday and made an appointment to have a tech come out on Monday morning. On Sunday, our channels all suddenly came back, so I cancelled the tech appt, and the Tivo has been fine ever since (hopefully I'm not jinxing myself right now).

    Has anybody else seen a sudden improvement in the last week? I was wondering if Cox got something figured out and took care of the problem.

    Thanks,
    Jeff

     
  4. Feb 7, 2008 #904 of 2181
    miadlor

    miadlor Member

    372
    0
    Sep 4, 2003
    Rhode Island
    "Balancing" causes all kinds of channels issues.

    Cable Cards have to be in the correct order of priority with other cable receivers and have the correct services lined up on each. I'ts just the way there crap system is.
     
  5. Feb 7, 2008 #905 of 2181
    Big Rick

    Big Rick New Member

    54
    0
    Aug 12, 2004
    San Diego
    I lost all the HD channels between 704 and 724, exclusive, Tuesday night. I called Cox Tech support and had them 're-pair' the cards and then restarted my Series 3 HD Tivo. No joy. Still not working this morning.

    I had the same problem a few weeks ago when Cox added 15 or 20 HD channels. I got up Monday morning and was missing the same set of channels. (ABC, CBS, and NBC are the important parts.) I scheduled a tech to come out on Saturday. On Thursday the channels came back but I didn't cancel the tech.

    When the CSR got here on Saturday he claimed that the problem was strictly a Tivo problem and that they had seen it so many times that they carry a Cox box with them so that they can simply hook up the Cox box, prove that the channels are working, and dump it back into Tivo's lap.

    Survivor is on tonight, Lost is on tonight; now what do we do? Watch them on analog?
     
  6. Feb 7, 2008 #906 of 2181
    hddude55

    hddude55 New Member

    236
    0
    Jan 4, 2007
    Phoenix
    Another Phoenix area Series3 "channel loser" here. I live in Gilbert and had the tech out here last weekend. He said Cox had been boosting signals in the area for the past few weeks and my signal strength was too hot. He knocked it down and so far so good.

    Isn't this fun? Pay $600 to become a guinea pig.
     
  7. Feb 7, 2008 #907 of 2181
    Pafrican

    Pafrican New Member

    33
    0
    Aug 20, 2002
    So a couple of weeks after having a tech come out and install a new cable card (oh, Phoenix market), I'm having the channel dropping issue again. All channels other then 0-22 or whatever and non-local HD are non-existant. I restarted yesterday and it was fine. Got home from work just now, and had to do another restart to get the channels back.

    I figure this will happen a few more days and then a restart won't fix anything and I'll have to set up for a tech to come out again. This is getting ridiculous! I just know the tech will come out and blame it all on Tivo, Tivo will blame it on Cox and SA, and nothing will get resolved.

    Honestly, it's so frustrating. It's getting very close to the point where I just sell the Tivo on Ebay with the lifetime service so I can be done with it.

    I'll be sure to keep updating here when the channels drop out (so you'll see me tomorrow), when I schedule the tech, and results after a new install.
     
  8. Feb 7, 2008 #908 of 2181
    rcobourn

    rcobourn Registered Snoozer

    735
    1
    Nov 10, 2004
    Phoenix, AZ
    Still no problems more than a week after this balancing business. Encouraging. Takes a supervisor of some sort to do it, but if you are having problems, the baseline CSRs seem to understand what it means to "balance my account" and know who to connect you with.
     
  9. Feb 7, 2008 #909 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    FWIW, I'm in Phoenix and no troubles. I'm amp'd in the demark box outside.

    The only time I've seen mine act up is when I'm surfing live and flipping through the HD channels real fast. If it doesn't come up channel up / channel down and the channel comes in. It's been like this since it was installed over a year ago.

    I may be not having problems because for the most part my cablecard-having Tivo is parked on 715 (ABC) and 710 (Fox) unless I'm watching live.

    Conflict management is easier when you have a tuner dedicated to each of the big networks :).
     
  10. Feb 7, 2008 #910 of 2181
    Supermurph

    Supermurph New Member

    79
    0
    Oct 15, 2007
    Scottsdale, AZ
    I've been talking to Tivo on and off for the past week about these same issues (in Scottsdale, AZ) and they say that this happens with signal spikes. So, I'm going to call Cox to get them to come out and test the signal. I have a signal booster on my line, so it is very plausible. I'll post back after the Cox visit. I too am about at the end of the line. If this doesn't fix it, my Tivo will be competing with others on eBay.
     
  11. Feb 8, 2008 #911 of 2181
    hddude55

    hddude55 New Member

    236
    0
    Jan 4, 2007
    Phoenix
    It's now been nearly a week and no channel loss. If you live in metro Phoenix have the tech check signal and get it between -10 and +10 if it's too hot like mine was. I know Cox has been boosting signals at the taps for the past few weeks. BTW, the TiVo diagnostic screen won't show the problem. The tech needs to measure the signal at the cable where it attaches to your TiVo.
     
  12. Feb 8, 2008 #912 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    Anyone know what tools the techs use to measure the signal? I'm interested in doing it myself.
     
  13. Feb 9, 2008 #913 of 2181
    Nomadsmg

    Nomadsmg Semper Fi, Steve

    6
    0
    Feb 9, 2008
    Oceanside, Ca
    Well it's now 2008, over 2 years since the Cox/ Tivo agreement to add Tivo onto the Cox DVR boxs, has anybody heard any thing new about Cox cable and Tivo finally getting their act together? Is it still going to happen? If so When in San Diego?

    Recently upgraded to a Plasma, got a Cox HD Digital DVR box for the first time in 4 years and have completely been disappointed. Thinking of sending it back soon if Cox deasn't get this Tivo thing off the ground soon. May upgrade one of my current Tivo's to a Tivo HD. But if I do not bother with getting the cable cards, will Tivo HD be able to record channels such as 8.1 which is the HD version of channel 8?

    My Plasma plugged directly into the cable from the wall recieves half a dozen HD channels on the lower sub bands (10.1, 8.1, etc) without going thru the Digital Cable box. Any suggestions?
     
  14. Feb 9, 2008 #914 of 2181
    ajwees41

    ajwees41 Active Member

    2,010
    1
    May 7, 2006
    Omaha,NE


    The Cox Tivo will not be released until Comcast reaches some amount of subscribers with it. It most likely will be 2009-2010 before Cox customers with Motorola boxes can get it.
     
  15. Feb 9, 2008 #915 of 2181
    Supermurph

    Supermurph New Member

    79
    0
    Oct 15, 2007
    Scottsdale, AZ
    I talked to Cox and the tech said that the signal explanation was very plausible. He checked my signal remotely and said that it was strong, but the issue was not about signal strength, but signal quality. I don't know what he was measuring, but he said that from his remote check, my signal quality was right on the edge of their acceptable spec limits.

    A tech is coming to my house tomorrow to test the lines and make fixes as necessary. The person on the phone said that one possible explanation is that if the shielding on the cable is worn, then temperature and other environmental changes can distort the signal. He said the person coming to my house would have tools to test this. I'll try to find out what he does and what tools he uses.

    I'm crossing my fingers that this is it!
     
  16. Feb 9, 2008 #916 of 2181
    Supermurph

    Supermurph New Member

    79
    0
    Oct 15, 2007
    Scottsdale, AZ
    As long as you have an HD antenna, you can pick up the local HD channels for free and run them through the Tivo without cable cards, but the Tivo doesn't do anything on it's own to obtain and HD signal. You have to buy an antenna. With that said, you won't get any digital cable channels at all without the cable cards ... only basic analog cable.
     
  17. Feb 9, 2008 #917 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    I was thinking of buying an antenna. I've gone to antennaweb and it seems I may be able to use an in-house antenna. I would prefer to not have to put anything on my roof or in my attic. Anyone try the set-top antennas?
     
  18. Feb 10, 2008 #918 of 2181
    ElPuerco

    ElPuerco New Member

    79
    0
    Jul 12, 2003
    Norman, OK
    Sounds like several others are having the same problem with "disappearing channels" I have. I'm on my 3rd MCard now. For a while, a reboot will bring back the channels, then suddenly nothing will work except changing out the MCard. My last MCard was put in maybe a week ago, and already we're losing channels.

    I've reported it to TiVo, and they said they're working on it. They also said there's no way the TiVo should be causing the problem.

    And, of course, every time I talk to Cox about the issue, they take the opportunity to tell me how their box doesn't seem to have this problem and that it does "everything" a TiVo does. (Further questioning on that point clears it up pretty quick, but it's still frustrating). I've filed a complaint with the FCC and haven't heard anything either.

    I'm thisclose to ditching the CC and going with OTA HD and basic cable, since I can't count on any of the digital cable channels to be there. This really, really sucks.
     
  19. Feb 10, 2008 #919 of 2181
    Rolow

    Rolow New Member

    123
    0
    Jun 1, 2004
    Peoria,AZ
    I'm in the arrowhead area and get great reception with my Terk indoor antenna. I dont have it hooked up right now so i cant tell you what channels it was picking up. The only ones i really cared about where abc nbc cbs and fox and it got them all great.
    I just ordered a second tivo HD and with all the cox CC problems I'm having I plane on just using it for OTA

    http://www.radioshack.com/product/i...057.2032187.2032189.2032204&parentPage=family

    I was paying $23 a month for there box. I really did not like it and after it missed a few recordings I got a tivo HD
     
  20. Feb 10, 2008 #920 of 2181
    jebbbz

    jebbbz Member

    284
    0
    Sep 7, 2007
    35th and...
    I notice people referring only to reboots as a solution, one that eventually seems to fail. In message #888 (as well as #885) a different technique was discussed -- have "rebooters" ever tried this?

    It involves tuning to a non-digital cable channel then navigating to the cablecard menu, getting an error message, backing up one menu level and waiting (details in the messages). This worked for me and was faster than a reboot. I have had no problems since but it has only been a few days and this may be specific to SA cards and Cox in Phoenix.
     

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