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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Jan 29, 2008 #881 of 2181
    moyekj

    moyekj Well-Known Member

    11,143
    32
    Jan 23, 2006
    Mission...
    Of course it's a Tivo issue. Tivo doesn't support the 2 way communications needed for SDV channels (or Video on Demand) which is what the whole SDV issue is about with Tivo. It never had anything to do with CableCards. I suggest you go read up the sticky SDV thread to obtain a better understanding of the SDV issue. The rep was most likely comparing SDV channels to how VOD channels work when trying to explain the issue since both require 2 way communications to function (which the S3 & THD units currently can't do without the so-called forthcoming USB "tuning resolver").
     
  2. Jan 29, 2008 #882 of 2181
    Sadara

    Sadara huh?

    3,179
    0
    Sep 27, 2006
    Wichita, KS
    Well, I thought I would stop in this thread and see if there was a solution to the problem that I am having. I turned on the TV today to discover that I have lost all my HD Channels, I was quite unsatisfied with the assistance I was given by the Cox customer service rep. I'm rebooting now, based on what I've read here, but it sounds like it's a good idea I have a Cox tech coming out. I swear I'm going to get fed up with Cox soon and switch to Dish Network or Direct TV.
     
  3. Jan 29, 2008 #883 of 2181
    Sadara

    Sadara huh?

    3,179
    0
    Sep 27, 2006
    Wichita, KS
    Well, a reboot of my Tivo brought back my channels, but then later in the day I lost some of my SD channels. So, I called Cox again, they sent a new signal and my channels are now back. I'll keep my eye on it, but if things continue I'll get someone to come out and replace the card(s).
     
  4. Jan 30, 2008 #884 of 2181
    kaippe

    kaippe New Member

    1
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    Nov 15, 2007
    Hi all.

    I have an HD Tivo and an M cable-card. And I just had my second service call in month because I loose the cable signals periodically. I would just reboot the Tivo and all of the channels come back ok. This morning, I lost all channels except the local HD channels and rebooting did not help. So I spoke with Tivo support who checked at a Cable Card screen and the EMMs number was 0, which is the # of authorized channels. So I called Cox, and they sent a tech guy out to check out the problem. He had just received an email indicating Cox with working with Tivo and SA to fix this problem. It also had a sequence of actions to reset the cable card and 'fix' this problem.

    So we tried this sequence and it didn't until I rebooted the Tivo. I have the all of my channels again. It's pretty easy to do. So here are these steps:

    1. change the Tivo/tv to a local non HD station.

    2. Go to the Tivo menu -> Message and Settings -> Account Information -> Cable Card decoder -> Cable Card Menu.

    3. Go to the first menu option
    - should get an error accessing a file

    4. press the clear button to return to the Cable Menu.

    5. Wait about 2 minutes at the Cable Menu.
    - The email indicated that this causes a reset on the cable card.
    - Two messages appear at the top of the Cable Card Menu.

    6. Once the second message pops up indicating there is a problem with the card.
    - left click back to the main tivo menu and go to the live TV

    The channels are suppose to come back at this point, but I had to reboot the Tivo to get the channels back.

    7. reboot Tivo (if the channels do not come back)

    So maybe this will help a few of you out there having the same problem. The Cox Tech also told me the cable boxs they use the cable cards, had similar problems.

    Good Luck,
    ~K
     
  5. Jan 31, 2008 #885 of 2181
    teddyk

    teddyk New Member

    22
    0
    Oct 13, 2002
    Same problem here. Bought my father in law a TIVO HD for Christmas and He just lost his entire digital tier (Channels 100 and up). Reboot failed to fix the problem.

    Cox tried to remotely send a signal to the cablecards to no avail. My father in law made an appointment with Cox and they sent a technician, who inexplicably did nothing with the cabecards. He didn't try to replace them, didn't check tivo diagnostic screen, nothing. He simply checked the cable companies converter box, which runs to the tv through a separate input, and pronounced that it was working and, therefore, the problem is with the TIVO.

    I called Cox and asked for a new tech who could try to replace the M Card. Coming tomorrow.

    Ugh.

    Tivo HD
    Cox Fairfax (Virginia)
    Scientific Atlanta M-Card
     
  6. Jan 31, 2008 #886 of 2181
    dqryche

    dqryche New Member

    4
    0
    Dec 23, 2007
    Mesa, AZ
    Cox tech showed up today. Turns out they had installed two M-cards in my Series 3 HD when they did the initial setup back in December. Those cards had a manufactured date of 4/17/2007. They replaced them with two more M-cards that have a July manufactured date (he didn’t get the exact date before he inserted them). Re-ran guided setup and I’m watching TV again. I’ll report back in a few days.
     
  7. Jan 31, 2008 #887 of 2181
    Tico

    Tico Bear Down Cats!!!!!

    327
    0
    Dec 9, 2002
    the rest of the email:


    As some of you know, we have been working with SA and TiVo to resolve a defect that causes a gray screen to be displayed on TiVo devices with CableCARD, specifically the TiVo HD DVR (see original description below).



    TiVo set up some testing boxes in Las Vegas last week and those boxes did fail with the same symptoms that we've been tracking. Based on experimenting that TiVo completed, a slightly better workaround was developed for the customer once a failure is detected.

    1. Tune the box to a non-digital cable channel (i.e. analog cable, or antenna channel).

    2. Navigate to one of the CableCARD MMI screens (Messages & Settings > Account & System Information > CableCARD Decoders > CableCARD 1 > CableCARD Menu). This should fail (the best symptom of this problem), and say "Failed to load CableCARD///...".

    3. Use CLEAR to exit out of that screen

    4. Wait for about two minutes (on the CableCARD Menu screen), and the TiVo box will eventually reset the card after the failure from step 2.

    a. You can tell when the box resets the card because this screen will add text above the menu items. First, it will say "Card 1 not in normal operation" then "Your Cable Provider has not supplied any information for this card."

    b. They agree that this looks pretty ugly, as they don't clear the menu items while the cards resetting, nor the text after it's reset, but it does indicate that the card's been reset.

    5. The card should now be back in normal operation.

    TiVo believes that the card isn't happy with the sequence/timing of commands we send to it when the box was previously tuned to a digital cable channel. In the case where the TiVo box is rebooted, the timing is different.



    We hope that this is a short term solution. Please continue to tell customers that we are working with both TiVo and SA to identify and resolve the issue as quickly as possible.
     
  8. Feb 1, 2008 #888 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az

    I tried both versions of this today after I lost my channels again. Everything happened as described except the channels did not return :(. I ended up having to take the previous (and time consuming) route of rebooting the box to correct it.
     
  9. Feb 2, 2008 #889 of 2181
    mriechers

    mriechers New Member

    54
    0
    May 26, 2005
    I had a COX (Fairfax, VA) tech out at my house recently. Apparently Cox NoVA, at least Fairfax, has been SDV for a while now and they have been slowly taking away my channels. He said the first SDV channel was NFLHD, then when they added a bunch of new HD channels in early Jan (FOODHD, USAHD, a bunch of others) they were all SDV, and they have been rolling the $2 channel packages onto SDV.

    So, moral of the story is, I now consider my S3 mostly useless.

    Cox has set me up with a promo for their HD DVR free for 3 months. I'm hoping that within that time TiVo publicly announces their SDV dongle, because otherwise I will be canceling my service.


    :( Not happy.
     
  10. Feb 2, 2008 #890 of 2181
    Roderigo

    Roderigo New Member

    531
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    Mar 11, 2002
    Brookdale, CA
    What channel did you tune to in step 1? Are you sure it was an analog channel (if you try to record from that channel, can you set the recording quality)?
     
  11. Feb 2, 2008 #891 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    Channel 23.. Discovery. I'll try some other channels next time. Perhaps my locals (2-14)
     
  12. Feb 2, 2008 #892 of 2181
    MarkofT

    MarkofT ****

    7,810
    3
    Jul 27, 2001
    The Tall City
    I don't think any locals are analog for the most part. Judging from the clarity I get when tuning into their assigned channels, I think the cable card remaps the digital SD broadcast channels into those numbers from the digital tier. I would try CSpan or one of the local origination/public access channels.

    I reserve the right to be wrong.

    I had a tech out last Sunday and he swapped the cable card and I can now receive all the digitally encrypted channels.
     
  13. Feb 2, 2008 #893 of 2181
    ajwees41

    ajwees41 Active Member

    2,010
    1
    May 7, 2006
    Omaha,NE
    if they do the same thing that Omaha is dong they could be simulcasting the analog channels on digital and since the cards work with the digital signals, that's most likely why you can't tune any analog channel. They are all digital, except if it's going to a standard tv.
     
  14. Feb 2, 2008 #894 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    This is my channel line up. I guess I'll try 11 or 22. I imagine they're most likely to not have a digital brodcast.
     
  15. Feb 2, 2008 #895 of 2181
    Roderigo

    Roderigo New Member

    531
    0
    Mar 11, 2002
    Brookdale, CA
    I'd look for one of the PBS stations, and it may not be in the posted lineup. Most cable companies that have gone to complete digital simulcast still have one analog PBS station. PBS stations usually carry the TV Guide data for TVs that use that system, and they have to keep it analog. On my system, it's somewhere in the 90s (i.e. high range of the analogs, but before the typical digital tier).
     
  16. Feb 2, 2008 #896 of 2181
    ajwees41

    ajwees41 Active Member

    2,010
    1
    May 7, 2006
    Omaha,NE
    The thing is if I understand it right is if he has cablecards and his area is doing digital simulcasting as long as the cards are in the tivo will pull an all digital lineup.
     
  17. Feb 3, 2008 #897 of 2181
    Roderigo

    Roderigo New Member

    531
    0
    Mar 11, 2002
    Brookdale, CA
    I'm saying that most systems that have an all digital lineup still have at least one lone analog channel for cablecard tv's that use TvGuide's onscreen guide. The trick is to find that channel. On my cable system, it's a duplicate of the PBS station somewhere in the 90s. The published lineup doesn't contain that channel, but my set top and tivo can tune to it.
     
  18. Feb 3, 2008 #898 of 2181
    ajwees41

    ajwees41 Active Member

    2,010
    1
    May 7, 2006
    Omaha,NE
    What set top are you talking about?
     
  19. Feb 3, 2008 #899 of 2181
    esb1981

    esb1981 New Member

    121
    0
    Dec 2, 2007
    Connecticut
    I've got a really weird and frustrating Cox cable card problem, and I'm wondering if anyone has had anything similar. They have, of course, not been able to fix it.

    About two weeks ago, I suddenly lost 3 HD channels. I get a gray screen with the "searching for signal." When I go to diagnostics it shows no signal coming in on those channels. Cox has been out 3 times and tested signal on those channels and found it to be strong. But I'm getting nothing. We have tried 6 (yes, 6!) different cable cards, no solution.

    On the phone with Tivo, they can't figure it out. Cox can't figure it out. I call customer support and they want to send out a tech, and each tech has had no clue. My theory (and Tivo's theory) is that there is something wrong with the channel mapping on those cards. But the tech and CSR say it's impossible. Anyone had anything like this? It's bizarre, and extremely frustrating.
     
  20. Feb 5, 2008 #900 of 2181
    dqryche

    dqryche New Member

    4
    0
    Dec 23, 2007
    Mesa, AZ
    Replacing the CC's did not fix the issue
     

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