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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Jan 26, 2008 #861 of 2181
    AZrob

    AZrob Member

    244
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    Mar 31, 2002
    Phoenix, AZ
    In addition to the info above, I was also given another piece of intriguing information that may shed light on why we are suddenly having so many issues with Tivo HD's using M-cards losing their authorization every few days (with me it's been every 2 days lately).

    Last month Phoenix-COX started implementing what they call the EON Project, a massive upgrade of the whole network from 750mhz to 1 Ghz. This may be causing issues with what they call the "noise floor" that could be affecting the signal-to-noise ratio. In turn, this could be affecting the CC's.

    In my case, I have been having the loss-of-encrypted-channels problem more and more since about the time this rollout began in Scottsdale, along with increasing video noise when viewing purely analog channels. Right now when I look at channels on a TV that is directly connected by cable only, I see lots of "brownian-movement" type of sparkling. This is not a problem when using the Tivo, because there you have the digital conversion. But it has been annoying because there are times I my kids just want to watch TV on the input that bypasses the Tivo.

    It's just a theory, but this network upgrade would explain why things are getting worse and worse in various parts of the city - certainly my area.

    Rob
     
  2. Jan 26, 2008 #862 of 2181
    TobyG

    TobyG New Member

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    Jul 9, 2007
    I think you're being a little naive in giving them that much credit. When my cablecard installation was being done, it was like pulling teeth to get two working cablecards. My wife was given the "you need to get a Cox DVR to get all the channels" spiel several times, and I was given the same thing over the phone. When I arrived at the house at lunch, it was again delivered by the original tech and again by the guy who brought more cablecards. It would not make me any more annoyed to get the channels taken away at some unknown future date (which may be moot anyway if the SDV dongle is released by then) than it does to be paying for HD channels which I'm not receiving for no good reason. The reason they're doing it is much more likely to be simple laziness combined with basic capitalism. They get $3-6 per location less with cablecards than with their own equipment, and there is no additional training or effort required.
     
  3. Jan 26, 2008 #863 of 2181
    TobyG

    TobyG New Member

    6
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    Jul 9, 2007
    You should not be bragging like that with that sort of grammar.
     
  4. Jan 26, 2008 #864 of 2181
    ajwees41

    ajwees41 Active Member

    2,010
    1
    May 7, 2006
    Omaha,NE
    read what lsudrt wrote above all cable cards are 2way it's the tivo hardware that isn't.
     
  5. Jan 27, 2008 #865 of 2181
    saibari

    saibari New Member

    204
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    Jan 11, 2008
    Ahwatukee...
    I have a non-Series3 TiVo-HD with an M-card. I was using 2 S-cards and having awful a/v synch issues. Switching to the M-card solved this problem, but caused the dropped channels problem. Grrrrrrr! :mad:
     
  6. Jan 27, 2008 #866 of 2181
    dqryche

    dqryche New Member

    4
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    Dec 23, 2007
    Mesa, AZ
    I'm a Cox customer in Mesa, AZ. Just switched to Cox from DirecTV (cause I wanted to keep TiVo service). Have a new TiVo Series 3 HD. I've been watching the board and reading posts. I decided to call TiVo last night and complain. I said I was getting a blank screen on some channels and having to reboot my TiVo about every other day to get these channels back. TiVo tech new instantly what I was talking about. He asked if I had Scientific Atlanta cable cards. I said yes, two S cards. He said they are aware of this issue and are working with the vendor to resolve. He suggested calling Cox and requesting a different brand of CC, Motorola would be a good choice he said. I’m calling Cox on Monday morning.
     
  7. Jan 27, 2008 #867 of 2181
    aztivo

    aztivo Member

    399
    0
    Feb 23, 2005
    AZ
    let us know how that goes as cox in phx doesnt use the moto cards, I would like to know what they say
     
  8. Jan 27, 2008 #868 of 2181
    jebbbz

    jebbbz Member

    284
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    Sep 7, 2007
    35th and...
    Cox came out Friday to get my TiVoHD going. The tivo had arrived a couple of days before and I had four losses-of-video while I set it up. By the next day the software update had taken place and I was LOV-free until I had two more occurences on Friday, once during and the othet immediately after CC installation. No problems since.

    When the installer arrived he asked where the TV was. (Uh-oh) I said the appointment was for a Tivo he said OK and had at it. He first replaced the cable run from the street to the house and while he was out I snuck a peek at the work order. No mention of a Tivo or of the MCard(s) I had requested. When he finished with the new cabling I mentioned the MCard to him -- he said he carries both and knew that the THD needed only one (whew), which he then proceed to install. This was, of course, amazing since there is no such thing as an MCard (CSR#1) and in any event those that exist do not exist in Phoenix (CSR#2).

    The installer said he had done four or five CC installs in Tivos and while he wasn't an expert he wasn't afraid of them anymore. He said he had far less trouble with Tivos than with TVs and CCs.

    The install wasn't completely painless -- as I said, we had one LOV during the install so we had to wait for a reboot but on the whole it went well. The installer was a young guy and he was pleasant, patient, and professional so after he left I called Cox to tell them so. Hope they do pass it on to his supervisor.

    It has only been two days but so far no loss of channels or video. Keep me in your prayers.
     
  9. Jan 27, 2008 #869 of 2181
    moyekj

    moyekj Well-Known Member

    11,141
    31
    Jan 23, 2006
    Mission...
    For a SA headend you can't use Motorola CableCards or vice versa so that suggestion won't fly.
     
  10. Jan 27, 2008 #870 of 2181
    lsudrt

    lsudrt New Member

    3
    0
    Jun 18, 2007
    You are correct - "I was mad" - but that is no excuse - I apologize to all members of this forum and anyone else that I offended with my choice of words...

    Really not professional of me at all...
    Thanks for your understanding...
     
  11. Jan 28, 2008 #871 of 2181
    Rolow

    Rolow New Member

    123
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    Jun 1, 2004
    Peoria,AZ
    Well I'm at the point that rebooting does not bring back my lost channels again. I have a tech scheduled for 1-29-08.


    For those of you that don't remember I had a tech come out on 12-28-07 to replace a single M-Card in my Tivo HD. I was charged by Cox PHX. for the truck roll which I should not have been. I'm still waiting for a 49.95 credit and already need another service call.
     
  12. Jan 28, 2008 #872 of 2181
    AZrob

    AZrob Member

    244
    0
    Mar 31, 2002
    Phoenix, AZ
    I got to this same point, where rebooting finally didn't work. Then I asked them to re-pair the card over the phone, and that didn't work. BUT, the day before my tech was due to show up, he made them try to re-pair again and THAT worked. FWIW, the tech had no idea why sometimes the re-pairing works and sometimes it doesn't. But it's been 4 days now and I haven't lost my encrypted channels, whereas up to that point it was almost happening every day.

    Go figure. Good luck!

    Rob
     
  13. Jan 28, 2008 #873 of 2181
    saibari

    saibari New Member

    204
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    Jan 11, 2008
    Ahwatukee...
    Cox tech is in my house as I write. I asked him if they have Motorola cards and he said all they use is Scientific Atlanta and they won't be supporting any other brands. He also said that the dropped channels problem is due to an issue on TiVo's end where the card signal isn't being properly handled. Said there's nothing he can do. :( He's still here checking things out...
     
  14. Jan 28, 2008 #874 of 2181
    saibari

    saibari New Member

    204
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    Jan 11, 2008
    Ahwatukee...
    I'm sorry, what do you mean by (CSR#1) and (CSR#2)? I'm in Phoenix and am using an MCard with my TiVo-HD...
     
  15. Jan 28, 2008 #875 of 2181
    saibari

    saibari New Member

    204
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    Jan 11, 2008
    Ahwatukee...
    Again, Cox tech is here as I write. He said SDV has nothing to do with whether or not you'll receive HD channels--new or old. He said it has to do with video-on-demand and that TiVo is working on a way to get this service through TiVo boxes. He also said that new cable boxes now use cable cards--the very same SA cards used in the TiVo boxes--and they do not have these problems with them like they do with TiVo boxes. Hence, his conclusion that this is a problem on TiVo's end. ...
     
  16. Jan 28, 2008 #876 of 2181
    jebbbz

    jebbbz Member

    284
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    Sep 7, 2007
    35th and...
    Customer Service Representative.

    I spoke to several and got different quotes on the prices (they don't post them on the Cox web site) and different answers about the availability of multistream cablecards. They don't make it easy for cablecard users.
     
  17. Jan 28, 2008 #877 of 2181
    saibari

    saibari New Member

    204
    0
    Jan 11, 2008
    Ahwatukee...
    Ah...thanks for the clarification! I too got misinformation about the availability of MCards when I first inquired about them...
     
  18. Jan 28, 2008 #878 of 2181
    saibari

    saibari New Member

    204
    0
    Jan 11, 2008
    Ahwatukee...
    Ok, the Cox tech left and will be back tomorrow after conferring with a dept that deals with these cablecard issues (they were in a meeting while he was here). Apparently I lucked out in the tech I got because he said he's their "go-to guy" regarding cablecard issues. He says there's really nothing Cox can do...that this is an issue on TiVo's end. He says the problem is that for some reason the TiVo box "loses information for authorization to work properly." He further stated that they use the very same cards in Cox boxes with no trouble at all. So it's apparently not a card issue, but a problem in the communication between the card and the TiVo box.

    I called TiVo when the Cox tech left and huzzah & hurrah! I got a tech who knew that this is a "known issue"! He got some cablecard info from me from the cablecard diag screen and said he would pass it along to the folks working on the issue. He said there'll likely be a software update to take care of it, but couldn't tell me how long it will be before they figure it out. But he thought it would be a matter of days/weeks and not months. I'll give it another week, but I'm not sure I'll hang in there after that! So, would anyone having similar issues with their TiVo-HD and cablecard please call TiVo and have them officially report your problem? If you get a tech who doesn't know about this "known issue" (as I did in my first two calls about this) make sure you insist that they transfer you to someone who does! I figure the more reports they get the quicker we'll get a resolution. Apparently this is an issue only in certain areas of the country. So I guess we in the Phoenix area are just lucky that way?! Maybe the price we pay for all that wonderful sunshine! ;)
     
  19. Jan 29, 2008 #879 of 2181
    aztivo

    aztivo Member

    399
    0
    Feb 23, 2005
    AZ
    while I do wonder if this is a Tivo issue, I also wonder why this just started happening (to me at least) in December? I will also call tivo just to make sure that they have another registered complaint
     
  20. Jan 29, 2008 #880 of 2181
    TobyG

    TobyG New Member

    6
    0
    Jul 9, 2007
    Not a problem. I received verbatim the same boilerplate you did when I inquired. The main thing not in our favor is that there is no line item on the bills for HD service. It's basically a bundled part of "Digital Gateway" service. Further considering they can say that we're being charged less for CableCard, I think we're out of luck until the tuning resolver is released.
     

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