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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Jan 17, 2008 #841 of 2181
    jshore

    jshore New Member

    143
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    Aug 17, 2003
    I've had two Series 3 Tivo's with single-stream cards for months now, and they both work like a charm. No channel dropouts, black screens or spontaneous reboots at all.

    So over the weekend I got a Tivo HD for the guest bedroom. Yesterday Cox (Litchfield Park, AZ) came and installed a Mcard (after trying to install two single-streams, but the first one got hung up on a firmware upgrade that never completed). Got it working, went thru guided setup. All seemed to be fine. But then i went into my channel list to de-select all the channels that i don't need showing up in the guide (sorry, spanish golf channel!). When i clicked "Done" to return to live tv, there was the black screen. No channels. I clicked on the Tivo button, and there was black behind the Tivo menu (instead of the usual animated, colored background). Did a soft reboot, and all worked fine after.

    Anyway, gonna give it a few days of trial and error. But add me to the list of those having issues somewhere between my Tivo HD and the cable card.
     
  2. Jan 17, 2008 #842 of 2181
    eochs

    eochs New Member

    70
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    Oct 16, 2001
    Phoenix, AZ
    Succesful install in NE Phoenix (Cox) today! They were scheduled to come out on Tuesday but didn't have any cable cards available... They came out today and started by running a new cable from the box outside the house to my bedroom (old cable was RG-59, he replaced it with RG-6)... He said he's done plenty of S3's and THD's and it would make a difference... I immediately noticed a much clearer analog picture... He then installed a new M-Card in the Tivo HD, which found it right away... It took about 10-15 minutes to upgrade firmware, and when it was finished the Tivo said "no valid channels found"... Installer then called in to Cox with all the info and they sent a new hit, and immediately my HD channels were up and running! Good experience today, I just hope they get the issues fixed with the channels dropping off...
     
  3. Jan 18, 2008 #843 of 2181
    jonginear

    jonginear New Member

    21
    0
    May 30, 2003
    Phoenix, AZ
    Both Series 3 TiVo's were picking up all channels when I returned home yesterday. Can't guess at what caused or resolved the issue.
     
  4. Jan 18, 2008 #844 of 2181
    Pafrican

    Pafrican New Member

    33
    0
    Aug 20, 2002
    I'm having Cox come out next week to check out my MCard and possibly install a new one as I keep losing all non-local channels (the common issue) and a restart did not fix it this time.

    What is the best process for installing a new card? Do they just take out the old one, put in a new one, and then go through guided setup again? Or instead of guided setup just go to the cablecard diagnostic screens?

    Just want to make sure things go smoothly and hopefully I won't have the channel dropping issue in the future.
     
  5. Jan 19, 2008 #845 of 2181
    TheNumberSix

    TheNumberSix New Member

    151
    0
    Jul 8, 2004
    Nowhere special
    I'm in Las Vegas.

    I got a Series 3 for the holidays.

    My procedure was to set it up on basic (analog cable) hook it up to the net via ethernet and completed initial guided setup. Since I had a few days until my appointment, I made sure I had the latest TiVo software as well.

    The tech came out (they sent me a contractor, not a Cox employee) and he installed my two S-Cards. We were very patient. We re-ran guided set up and everything worked.

    Since that date in late December, my Series3 has been working great. I have had no issues and I get all of my HD channels and local channels.

    My only compliant is that the Series3 "learning remote" can't learn the last and ONLY button that keeps my stupid TV remote around. Every other thing I use my TV remote for my TiVo remote can do, except for the "Aspect change" button. Drats!
     
  6. Jan 19, 2008 #846 of 2181
    lsudrt

    lsudrt New Member

    3
    0
    Jun 18, 2007
    I have two Tivos, Series 3 HD and New HD DVR - both boxes have s-cablecards - worked great for about 1 year... Noticed about 2 week ago - that I was not getting some of the new HD channels: CNN, Food, HGTV, and DSC... I also have a Cox Digital Box an was getting the new channels on the Cox Box! So I started checking everthing out - on my TIVOS and found nothing wrong - so next step - was log on the Forum to see if any one was having the same problem in Baton Rouge - or if Cox had announced SDV rollout in BR and I missed the announcement.... When I saw this write up from mrbrown - I said their is the problem, SDV is in BR....

    To follow up with Cox I wrote the following em to tech support

    "Question:
    The new HD channels that rolled out in Dec, are they SDV? Switched Digital Video - a scheme where not all TV channels are broadcast out from the cable headend to the homes that it serves all of the time. This is attractive to your cable company, because you can offer more TV channels than the cable plant has the bandwidth to broadcast.

    For example, you cable company may have 10 different channels in your lineup, but only 5 physical channels to send them from the headend to the houses they service. This requires a cable box that can communicate back upstream to the headend and say -I would like to watch ESPN2HD now -and then headend would take that request, assign it to a frequency and then tell the cable box ESPN2HD is available on xxx,xxx kHz.

    What does this mean for the Series 3 and Tivo HD with cablecards? - I have one of each...

    At the current time, the Series 3 and Tivo HD is not able to communicate upstream to the cable headend, so it cannot send the request for channels that are assigned to SDV. Users of the S3 and THD will not be able to watch or record any of the new HD channels. TiVo is working on a fix, but it is not ready yet."


    The reason for me writing the long info on SDV was:
    I have found in the past when communicating with Cox Tech Support, I had more info and was better versed then the Cox employees.... So I wanted to make sure we were talking about the same apples....

    Now the reply from Cox: :p
    "Thank you for your inquiry. In order to meet customer demands for more HD programming, we are preparing to launch Switched Digital Video (SDV) in the coming years. Today, we deliver every linear channel to every subscriber, even if no one is actually viewing that channel. SDV effectively creates bandwidth by only sending channels that are actually being watched. In short, channels are not delivered to customers unless they physically tune to those channels.

    One-way digital cable ready devices equipped with a CableCARD do not support Switched Digital Video channels. As a result, a separate channel lineup for CableCARD customers was created on Nov. 28th. Going forward, all new standard-def or high-def channels (including the Dec. 5th launches of CNN HD, Discovery HD, Food Network HD & HGTV HD) will not be added to the CableCARD line-up."


    So in wrapping up this long note - Cox is screwing the Tivo Cable Card owners in Baton Rouge - Not gving us the new HD or Standard channels, but yet not installing SDV - So I see no reason we should not be getting the complete lineup until they install SDV.... This write up says SDV in the coming years.... it could 1, 2, or 3 years before it's installed... I am meeting with Cox next week to find out how they are going to adjust my bill for the channels I am not getting.... I am mad, real mad - please give me any suggestion, steps, who to contact and how to debate the problem at the meeting.... Please make sure everyone in BR who has cablecards know about the screwing we are getting...

    I can be reached at (don@kidscountinc.com) - the meeting is next tue at 2:00pm at the Cox offices - please feel free to attend if you care too...

    Needless to say, I wrote a email reply voicing my extreme displeasure with how Cox is handleing this problem and I plan to push as hard and write to whomever I need to until Cox resolves the problem... :mad: :mad: :rolleyes: :thumbsdown:

    PS - The new HD channels started working for two days after I wrote my reply: but they stopped and I starting having trouble with my Series 3 - which has never given me a minutes trouble... Hello it's war....
     
  7. Jan 20, 2008 #847 of 2181
    MarkofT

    MarkofT ****

    7,810
    3
    Jul 27, 2001
    The Tall City
    Sometime around last Thursday I lost all digital channels except for the broadcast HD channels and TBSHD. Earlier today, I spoke with a CSR who re-paired the card and TiVoHD but nothing changed after a couple of reboots and a guided setup repeat. I called Cox again and after a short chat mentioned that the previous CSR had re-paired but I was not sure if a hit was sent to the cable cards. The new CSR told me that they had been told by a supervisor on the floor not to send hits as there was a known issue between TiVos and the Scientific Atlanta cable cards.

    So I've emailed a request for a credit on the digital cable portion of the service since they can't deliver what they promised.
     
  8. Jan 20, 2008 #848 of 2181
    moyekj

    moyekj Well-Known Member

    11,140
    31
    Jan 23, 2006
    Mission...
    This is a Cox corporate decision that seems to be happening at all major Cox markets (mine included). CableCard customers are a tiny minority which won't stop Cox from freeing up bandwidth using SDV to add new HD channels. The best us Tivo CableCard users can do is push for that Dongle solution that is supposed to be coming out Q2 this year - make sure that Cox will have them available for us ASAP. Fighting SDV rollout is a losing proposition IMO - the decision has already been made by Cox at the highest levels and the investment in SDV is already under way.
     
  9. Jan 20, 2008 #849 of 2181
    MarkofT

    MarkofT ****

    7,810
    3
    Jul 27, 2001
    The Tall City
    You didn't comprehend what he said.

    Cox is adding various HD channels to the Baton Rouge system. They are doing this right now.

    Cox is going to be rolling out SDV in the next few years.

    The HD channels they are rolling out now will be held off the channel lineups going to Tribune, who supplies TiVo with the data. Those channels will appear on the lineups for use by Cox's cable boxes.

    The only reason to withhold the new HD channels from the lineups going to Tribune is to try and force people away from using their own set top boxes and onto the Cox converters.
     
  10. Jan 21, 2008 #850 of 2181
    moyekj

    moyekj Well-Known Member

    11,140
    31
    Jan 23, 2006
    Mission...
    I did comprehend perfectly what was said - the same thing is happening in my market. The reason Cox is not letting CableCard customers get the new channels slated for SDV at a later date is they don't want to give those customers channels now only to yank them away later - that would make people really mad to give them something and then take it away. The Tribune lineup DOES include the newer channels (not only Tivo uses TMS listings), however the CableCard channel map does not include those channels so CableCard users (including Tivos users) cannot tune them. My Tivos get all guide listings for 8 new HD channels that I cannot tune with the Tivos since those have been slated for SDV deployment down the road (supposedly sometime in 2008 for Orange County). All new digital channels (HD & SD) to be added from now on supposedly will be part of SDV from what I've been told by a local Cox CSR.

    I'm not saying I like or agree with Cox's decision to do this - but I understand why they are doing it and do not expect them to reverse the decision based on expected complaints from a tiny CableCard customer group. Instead I'm pinning my hopes and energies on the forthcoming "tuning resolver".
     
  11. Jan 21, 2008 #851 of 2181
    Trip

    Trip New Member

    3
    0
    Mar 6, 2002
    San Diego, CA
    I lived in Minneapolis for a year, with Comcast, a Series 3 TiVo, two SCards, and loved life (well...from a TiVo perspective). I moved to San Diego just before Christmas, and am now with Cox, the same TiVo, and two MCards. One day I realized that some of the channels had dropped, so I called Cox, they sent out a couple of hits, all was well. Then we started losing channels again. After a search on here, I now see what the problem is. I'm curious...is this dongle thing that is due out coming from TiVo or from Cox? I originally had heard it is something that TiVo was producing, but some more recent posts make it sound like it is something that we would need to get from Cox.

    Also, I'm just curious - does anyone have the TiVo HD DVR (the non-Series3 version) working with MCards? I was told that the non-Series3 HD TiVos can use MCards so I'm wondering if that actually works without dropping channels.

    -Andy
     
  12. Jan 21, 2008 #852 of 2181
    moyekj

    moyekj Well-Known Member

    11,140
    31
    Jan 23, 2006
    Mission...
    Ultimately it's the cable box equipment manufacturers (Motorola and Cisco) that are producing the hardware for these "tuning resolvers" and so of course your local cable headend will be the ones you have to get them from. There has been some rumors/speculation that they will be provided to customers who need them for no monthly charges, but I wouldn't be surprised if there is a "small monthly fee". Of course Tivo is working closely with the manufacturers (initially with Motorola) on these and will have to provide a software update with appropriate changes to interface with the tuning resolver via USB.

    I believe Cox San Diego is using SA (now Cisco) boxes right? I haven't heard anything from Cisco related to this tuning resolver. Last I heard Motorola was supposed to have something ready by Q2 of this year. However who knows how long it will take local cable plants to get them and for Tivo to test and release the needed software update - my guess is end of 2008 at best for Motorola customers before we will see anything actually deployed...
     
  13. Jan 22, 2008 #853 of 2181
    Trip

    Trip New Member

    3
    0
    Mar 6, 2002
    San Diego, CA
    Cox San Diego is using SA boxes for digital cable, but not sure about HD boxes. The cards are SA as well.

    -Andy
     
  14. Jan 22, 2008 #854 of 2181
    yroca

    yroca New Member

    48
    0
    Dec 6, 2004
    MarkofT - Check out our thread hear regarding similar problems - specifically post #62 (to see if that might be your issue), and post #82:

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=371717&page=3
     
  15. Jan 23, 2008 #855 of 2181
    Bodie

    Bodie New Member

    257
    0
    Mar 12, 2003
    Rhode Island
    Just had two installed and all seemed to go fine (completing guided setup now). Inserted one card, paired and tested OK, then repeated for #2. Total time on scene 30 minutes. There were two guys, one doing the work and making the call one apparently training him.
     
  16. Jan 23, 2008 #856 of 2181
    MarkofT

    MarkofT ****

    7,810
    3
    Jul 27, 2001
    The Tall City
    Thanks. That looks like the issue as mine is set to Jan 19. :mad:

    And I even read that post. Just too much information to remember around here. :eek:
     
  17. Jan 25, 2008 #857 of 2181
    lsudrt

    lsudrt New Member

    3
    0
    Jun 18, 2007
    I Expect Cox to play fair - if they are going to pull my channels now - then I expect not to pay full price - and buy the way - since I am a Assistant to the Gov of LA - I am going to fight them - they will not pull this stuff on me - I don't care where the decision was made... They want politices - I will give them an ass full of politices...
    You fight for what is right - not what they decide to give U...
    Thanks for reading...
     
  18. Jan 25, 2008 #858 of 2181
    dtplink

    dtplink New Member

    42
    0
    Oct 12, 2004
    Emeryville,...
    I have a Series 3 with a multi-stream cablecard and have gotten every new HD channel put in recent weeks by COX San Diego. I was under the impression that the SDV issue is separate and affects my ability to get sports subscriptions and PPV, not HD broadcasts. I generally get a message that a new channel was added with a menu option to go and add it to my lineup. No big deal. Am I missing something in this discussion?
     
  19. Jan 26, 2008 #859 of 2181
    AZrob

    AZrob Member

    244
    0
    Mar 31, 2002
    Phoenix, AZ
    I spoke with a Phoenix-COX supervisor yesterday and he had some interesting information regarding SDV, VOD and CC's:

    Phoenix-COX is planning to roll out VOD in the middle of this year, and in support of this they will also be replacing all CC's with a new version from SA that will enable 2-way communication. This card is already being tested and it is supposedly more reliable than current ones.

    AT THE SAME TIME, they also hope to do a massive SDV cutover, after which ALL channels will require SDV functionality to be accessible, not just new ones.

    They are very aware that implementing SDV this way will cut off all Tivo owners unless the "dongle solution" is available by then.

    So they are rather nervous, since the planning for this is dependent on the Tivo solution being available in time. Still, planning is proceeding assuming it will be.

    Of course, this is only unofficial, and the report of one COX employee, but he seemed to be credible.

    Stay tuned.....(literally)....

    Rob from AZ
     
  20. Jan 26, 2008 #860 of 2181
    moyekj

    moyekj Well-Known Member

    11,140
    31
    Jan 23, 2006
    Mission...
    Wow, I would be very worried if this is indeed true (that all digital channels are to be part of SDV). AFAIK there has been no announced "tuning resolver" for SA (Cisco) equipment and even for Motorola just a vague "Q2 2008" which still means no guarantee it will actually be available to end customers around then. Also, this leaves other non-Tivo CableCard customers completely dead as well. Finally, including the local broadcast channels as part of SDV I think violates the basic FCC mandate that they be made available with only basic cable service which may cause them legal troubles - and what's the point of including them in SDV anyway if they are the most watched channels in the 1st place?
     

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