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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Jan 7, 2008 #821 of 2181

    lament New Member

    Jul 5, 2005
    San Diego, CA
    For all the Cox San Diego people (south county), did you guys get all the new channels yet?

    I only recently (2 days ago) got Discovery, TLC and CNN, but have yet to get:

    Versus/Golf 753
    Animal Planet 754
    History Channel 755
    Food Network 767

    Anyone else having this issue? I'm in downtown and should have everything by now.
  2. Jan 7, 2008 #822 of 2181

    mrbrown2195 New Member

    Aug 21, 2005
    Is there any way to get a CableCARD re-hit through Cox's automated phone system? I'd prefer not to wait on hold for 20 minutes if I can just punch in a few buttons on the phone and get it to re-send a hit.
  3. Jan 8, 2008 #823 of 2181

    k00k New Member

    Nov 17, 2007
    Rhode Island
    So I've been holding off on posting my story until it was resolved, but it's unclear at this point whether that will ever happen. Here's the story thus far...

    I'm in RI.
    I received my S3 HD TiVo from TivoCommunity.com right before Xmas. The box came in a bit late (DHL is the WORST) and my appointment with Cox was for about 2 hours after my box arrived. Because I couldn't get Cox to come out for over a week after that, I figured I best keep the appointment. I didn't want to because I wanted to be sure to update the software fully. I was able to get the box up to the next to latest software before the tech arrived.

    The Cox tech came out for the install and brought 2 S-Cards. This was despite my asking for them to bring plenty, etc. The installer had never done or even seen a TiVo before and told me how much he hates CableCards in general. Great, good for you. So he puts in the cards and it actually goes pretty well. This is until we see that some of my HD channels are pixelated/macroblocking. So he starts replacing cable in the house and basically replaces all of the cable out to the pole. Still, same issue, some HD channels don't work.

    I'm going to skip the middle chapters of this saga and summarize by saying, Cox has been out a half dozen times to try to fix the handful of my HD channels that don't work. No success. It's been a comedy of errors, there have been a couple decent techs, none that are TiVo pros by any means. I know much more about the TiVo than they ever will. They've tried about 8 different CableCards, no good. They've checked all nodes in the area for backfeeding and ingress, nothing, all checks out. But I still think it's a signal issue, I really don't think it's the TiVo, although that's what Cox "believes." So to move the process along, I have TiVo overnighting a replacement unit. I want to be sure that I've done everything I can to fix it. I've also ordered a package of attenuators to try playing with the signal levels a bit (after reading what Fios users found).

    So to summarize, most of my channels are ok, although recently my cards became unpaired by the last tech and they haven't paired back up so I'm missing some channels as well as not being able to "Test Channels" from the CC menus. There are about 10 channels (all HD) where the signal jumps up and down from 0 to 100 and everything in between quite a bit. The rest of my channels are fine, locked at 100 and look great (including some HD channels). On the "bad" HD channels, as one would expect, my RS Uncorrected packets are constantly climbing through the roof.

    I'm due to receive the new TiVo tomw at which point I am going to have Cox come back out to install 2 new CableCards. Fingers crossed. If this doesn't work, I may just stick to downloading everything in DivX and using my PS3 to stream it. Although I saw the Verizon trucks laying more fiber down the road the other day and they're supposed to have Fios to us soon.

    Any thoughts or suggestions?
  4. Jan 8, 2008 #824 of 2181

    ajwees41 Active Member

    May 7, 2006
    kook you do know that cable and fios are not the same technology don't you? it sounds like a bad tivo.
  5. Jan 8, 2008 #825 of 2181

    k00k New Member

    Nov 17, 2007
    Rhode Island
    yes, i'm well aware, however signal strength can be a picky beast and at this point, anything's worth a shot. But thanks anyway for such an insightful reply, perhaps Cox has a job opening for you :p
  6. Jan 8, 2008 #826 of 2181

    CrispyCritter Purple Ribbon Wearer

    Feb 28, 2001
    You certainly have the symptoms of too strong a signal - bouncing between 0 and 100 on the bad channels and everything else at 100. Cable techs in general don't worry at all about too strong a signal when they're measuring. So I think your attenuator package is likely to come in handy! (And there are a number of people who have had success with attenuators on cable systems). Good luck!
  7. Jan 8, 2008 #827 of 2181

    Bodie New Member

    Mar 12, 2003
    Rhode Island
    My install went OK in the East Bay, but it did take 4-5 cards to get a good, working set.
  8. Jan 10, 2008 #828 of 2181

    HVYCHVY New Member

    Jul 23, 2004
    Here in Tulsa, the gal quoted me $30 each for install + $2.00 per card:eek: I said "Holy Crap batman, I'll stick to OTA HD"
  9. Jan 10, 2008 #829 of 2181

    alto1 New Member

    Jan 24, 2007
    Santa Barbara-Cox
    I have had two M-cards in my Series 3 for months with no issues. The first time my unit restarted after the Cable Card firmware update about 3 weeks ago, it dropped all of the digital channels, and has continued to do so every few days ever since.
    I sell and install home theaters, many of which have Series 3 units. The calls started coming in within hours of my first problem. I have very high-end clients and this sort of behavior in their systems is unacceptable.
    It is always the same issue, it has occurred at multiple sites, the cable signal strength has been evaluated at each installation, and always is solved by a way-too-long restart of the Tivo, so it seems obvious that is not an issue with specific Tivos and that the CC firmware update caused the issue. What we do from here is unclear, but that's the deal.
  10. Jan 10, 2008 #830 of 2181

    Roderigo New Member

    Mar 11, 2002
    Brookdale, CA
    What firmware versions were you using before/after the problem?
  11. Jan 13, 2008 #831 of 2181

    Breadfan New Member

    Jan 7, 2008
    Fort Smith, AR
    I've got my cable card install scheduled for the afternoon of the 15th. After reading through this thread I'm kind of nervous and I hope I get lucky. When I called Cox to set it up I requested an M-card and the CSR said there was no such thing. When I insisted there was he said he would transfer me to a technician. After holding for a few minutes the tech answers and I explain what I want and he says he needs to transfer me back to customer service to set up the install. I explained that the CSR transferred me to him because I had requested an M-card. He had never heard of such a thing either.
    So, when I finally got to the point of setting the appointment I asked him to make a note on the order that I wanted an M-card. I somehow doubt that I'll get one though.
  12. Jan 13, 2008 #832 of 2181

    wierdo New Member

    Apr 7, 2002
    Arkansas, US
    Yep, they're high, but the install fee is worth it. :D
  13. Jan 15, 2008 #833 of 2181

    Breadfan New Member

    Jan 7, 2008
    Fort Smith, AR
    I had my install with Cox today and everything seems to be working fine. I had it set up so the tech would call me 20 minutes prior and I left work to meet him there. He said he had done TiVo installs before and it's just a matter of making sure everything happens in the right order.
    He showed up with two S-cards. I asked about the M-cards and he said they don't have them in this area yet.
    The first card paired just fine and was working quite fast. The second card took a while to pair and then when we went to the channel test nothing was showing. So he had to call again and after another hit it started working. I checked my pay channels and the HD channels and they are working fine. After he left I did the guided setup again and when that finished I had to head back to the office. After work I'll play around with it some more. I'm a bit concerned about the initial problems with card #2 but hopefully all will be well.
  14. Jan 15, 2008 #834 of 2181

    cdmlehigh New Member

    Aug 22, 2002
    Just had 2 single-stream cards installed in my HDTivo. The installer could not get them to work while he was here. He followed the directions on Tivo's installation sheet, but the cards never seemed to lock. It said something like "invalid card state" in the diagnostics page. Ocassionally it seemed to get some kind of lock for a minute, but it was weird- the encrytion would flash between QAM64 and QAM256. Of course the installer had absolutely NO idea what any of these numbers mean. (I don't, but was kinda hoping he would! :) ). When we tried going to "Test Channels" it said there were no channels available.

    He suggested I call Tivo support, said it was definitely a Tivo problem. I said sure, I figured maybe it could be a Tivo issue, wasn't convinced on "definitely" though. I got through after being on hold for a couple minutes, and told the rep the exact problem we were having. He said, "That sounds like a problem with cable. You'll have to talk to Cox." The Cox installer is sitting right next to me, and the Tivo rep is on speakerphone. Maybe it would be a little easier if the 2 of them would speak directly to each other, but the installer just sat there and didn't say a thing.

    Starting to lose hope at this point... The installer has been here for about an hour and is starting to give up. We've tried pretty much everything, including a couple restarts. He sets me up with another install appointment with a supervisor for the next day.

    So of course after the installer leaves, I start playing around with it myself. Having similar results, and then I figured I may as well try doing "guided setup", even though it says nothing in directions about needing to do that to get the cablecards to work. (I know I need to GS eventually, but I have no idea how that would affect the cards not working properly). Anway, 45 minutes later, and IT'S WORKING. :) All my channels are there, HD and everything. When I go to CableCard diagnostics, everything looks "normal" to me.. (or better than it did originally, anyway...)

    So the moral of the story is:
  15. Jan 15, 2008 #835 of 2181

    SLaskar Love my HD TiVo

    Jan 12, 2008
    COX came out and installed an MCard this past Friday (Chandler AZ) and to my surprise all worked out no problem! Still keeping my fingers crossed :)
  16. Jan 15, 2008 #836 of 2181

    Roderigo New Member

    Mar 11, 2002
    Brookdale, CA
    Other than taking time for things to start working (and configuring the tuners/lineup appropriately for the new cablecards), guided setup doesn't do anything to the cablecards themselves.. If you had just let the box sit there, it would have worked just as well.
  17. Jan 16, 2008 #837 of 2181

    k00k New Member

    Nov 17, 2007
    Rhode Island
    I ended up getting a replacement TiVo because it was the only way to move forward. Cox had basically said there was nothing else they could do. I was fully expecting the TiVo not to be the issue. I received the new TiVo, had Cox come out, and BOOM! It actually worked (after a few different CableCards). I'm not convinced it was ONLY the TiVo. I think the cablecards were an issue too. Nevertheless, I'm up and running for almost a week now with all channels looking good. I'm in love with TiVo again; I can't believe I used that Motorola POS for so long!
  18. Jan 16, 2008 #838 of 2181
    suns fan

    suns fan Avondale AZ.

    Jan 16, 2008
    Avondale AZ.

    Contractor came last Sunday to install cc in myTivo HD. Only had singles (blue ones). Even though I specified a multistream and was on the work order as such. Had him cancel so I wouldn't be charged and sent him on his way. Rescheduled for yesterday and 2 guys came. Put the multi stream in (green one) and had to wait for a firmware upgrade. Info seemed to come up on the screen as the each step required. The biggest problem was the one guy kept playing with the remote, swiching off the messages. One issue of confusion is that the series 3 takes 2 cards and the HD only needs one. And the HD says series 3 on the front. Showed the impatiant one with the remote the support page (installing ccs in series 3 and HD units). Pictures of receivers is helpful in showing which one I have. This wasn't an issue with the other guy because I heard him tell the tech on the phone the slots are in the front. Series 3 are in the back. Anyway, except for the impatiance of the one guy, things went as they should. I have the movie tier and the channels were there but only when I direct input. So after guided setup I checked the support page and had to make sure they were checked on the channel list. They were not but are now. The only HD channel that didn"t come over is TBS 716 as others have posted.
  19. Jan 17, 2008 #839 of 2181

    mtcoronado New Member

    Jun 24, 2007
    I too live in SB as I posted earlier. I am just now considering the S3 and Cable Cards but am pretty nervous about it from these posts. Keep on posting to keep us informed about what happens.
  20. Jan 17, 2008 #840 of 2181

    jonginear New Member

    May 30, 2003
    Phoenix, AZ
    Anthem (North Phoenix)
    Found that both of my series 3's that are running S cards stopped picking up channels in the 20's this morning. The screen shows "channel not available". Both of my Series 2's can tune in the channels just fine. I still get channels in the 700's which seems odd. In diagnostics both cards show card state issues. I restarted both boxes and ended up with no change in functionality. Both boxes have been up and running well for over a year with the same S cards installed. I've had to restart each box maybe 3 times in the last year to resolve missing channel issues. Restarts have always solved the problem before. I called Cocks and set up an apointment for a nimrod to come out and tell me both my TiVo's died on the same morning. I'll post a follow up on Monday after the appointment.

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