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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Dec 29, 2007 #801 of 2181
    dtplink

    dtplink New Member

    42
    0
    Oct 12, 2004
    Emeryville,...
    I have had to reboot a number of times since getting the new TiVo HD unit but it always seems to happen when I am leaving the Podcast area, playing streamed music or switching over from playing a game a to the Now Showing screen. When it freezes I get a black background behind the TiVo user interface and no TV shows can be viewed.

    My multistream cablecard seems to be holding up well and I am patiently awaiting the magic "dongle" arrival. CNN and other new HD stations have been added but are not activated (?) yet.
     
  2. Dec 30, 2007 #802 of 2181
    willp2

    willp2 Member

    88
    0
    Sep 15, 2007
    Well after several trouble free months with my Tivo HD and a Cox San Diego MCard, it recently started acting up. Started missing most of the channels. After rebooting a bunch of times, called Cox they tried a couple of resets then scheduled a tech to come out (3 days later). After swapping the card and doing a bunch of fiddling they got it working.

    About a week later some channels were missing. I rebooted and it worked again. That happened a few times now. This time the reboot didn’t help so Cox is sending someone out again on Thursday (that’s 5 days from now!).

    I’m really liking the Tivo, but this sucks. Is there any kind of fix for this problem? They say my signal is fine, do I need an amp anyway? Is this a Tivo issue and not a Cox issue?

    Thanks!
     
  3. Dec 30, 2007 #803 of 2181
    semore24

    semore24 New Member

    2
    0
    Dec 2, 2006
    I have had to reboot mine a few times. I got mine about 2 weeks ago and have to reboot at least 4 or 5 times. I know that when ever Cox sends a rest or what ever they do I end up having to reboot the TiVo.
    I ran into the PPV issue where I could not get any PPV channels. When I called Cox and I asked them about CableCards They told me that PPV would work. Well I found out last night that it don't work. I called there tech support (PITA) But I really don't feel like that CSR really wanted to work with me on this, The only thing she was telling me is that you can't get PPV with out our cable box.

    But after reading a few posts on here it does not look like it will work until TiVo works on that dongle.

    And I am only paying $1.99 for my Multi Stream card but they charged my $60.00 to have a tech come out and install it. I was just talking to my self when said that......
     
  4. Dec 30, 2007 #804 of 2181
    ajwees41

    ajwees41 Active Member

    2,009
    1
    May 7, 2006
    Omaha,NE

    The PPV will not work with the dongle only SDV will.
     
  5. Dec 31, 2007 #805 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az

    The Cable co CSRs (most) are worthless when it comes to Tivo/Cablecards. They are only there for the paycheck and get by w/o taking the time to learn them. Unless your PPV is on-demand or SDV or something (mine is just 11 channels which flip between hockey and baseball each year), you should be able to place the order over the phone/internet and Cox should be able to activate it (like HBO or Showtime). I've had numerous calls in and was eventually promised a call back from one of their engineers but that was a couple weeks ago and has yet to materialize. Tivo support is still working on this with the NHL and Cox for me... crossing my fingers that the NHL will tell Cox they don't want to limit who their package is offered to.
     
  6. Dec 31, 2007 #806 of 2181
    Zonie65

    Zonie65 Taking the plunge

    9
    0
    Dec 30, 2007
    Chandler, AZ
    So I read and reread these forums and decided to give Tivo a try, expecting the Cox run-around...and it started today. I'm in Chandler, AZ south of Phoenix and here's my experience so far.
    1. Call Tech support to setup truck roll. Requested M-Card. Told I could pick it up in the Digital Store here in town. Me thinking I might even avoid a truck roll if I can swing it.
    2. Waited at Digital Store for an hour. Told they don't have M-Cards at store and to call Tech Support to specifically request. Supervisor at store confirmed that there is a code they use on the install order for M-Cards and he often screws it up himself.
    3. Call Tech support. Ask for M-Card. He's confused and never heard of an M-Card. Got to talk to Sales to request a specific card.
    4. Call Sales. Never heard of an M-Card. Lectures me like I'm the uninformed one about how it's called a CableCard, and it is a one-way communication device, so I need two. Right. I tell her to put it on the install sheet anyway that I want an M-Card because she's going to charge me for two when I don't really need two. Truck Roll is $49.95. $1.99 per month per card.
    Install is for Thursday. Bets on whether that goes smoothly? I'll have the install sheet from Tivo and the great posts from this forum to assist the installer. We'll see.
     
  7. Dec 31, 2007 #807 of 2181
    Rolow

    Rolow New Member

    123
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    Jun 1, 2004
    Peoria,AZ
    They where out to replace my M-card in Peoria, AZ on Friday. When I asked the tech he said he hadnt seen any s-cards in a few months. My first install and this last truck roll I requested the CSR to put down that I need an M-card both installers showed up with nothing about needing an M-card on the paper work. Lucky for me they both showed up with multiple M-cards. The last guy left me with the impression that they where getting lots of calls about bad M-cards
     
  8. Dec 31, 2007 #808 of 2181
    Zonie65

    Zonie65 Taking the plunge

    9
    0
    Dec 30, 2007
    Chandler, AZ
    Thanks Rolow. From reading these posts I thought that might be the case. But the addage "Never argue with an idiot" kept running through my head as I'm talking with these people. I've got the names and times of the folks I talked to. My guess is that there will be no note on the install sheet as Erin in Sales said she would do. The tech will come with M-cards anyway, and install only one as needed. I'll get charged for two, and spend the next three weeks educating Cox on their products to get my bill correct:rolleyes:.
     
  9. Dec 31, 2007 #809 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    When you folks in Az (I'm in Chandler) get your M Cards, can you report back if you have the stutter/out-of-sync issue? I've heard multiple people say that moving from 2-S cards to 1-M has fixed it. It's really starting to irritate me but my first-hand experience with the inept installers has me hesitating making the call to arrange a swap.
     
  10. Dec 31, 2007 #810 of 2181
    semore24

    semore24 New Member

    2
    0
    Dec 2, 2006
    I am in Las Vegas and have Cox also. I got the same impresion about having bad cards.
     
  11. Dec 31, 2007 #811 of 2181
    Buylow

    Buylow New Member

    3
    0
    Nov 6, 2007
    I'm in Phoenix and have both a Tivo HD and a Series 3 HD. The Tivo HD has a single multi-stream card and the Series 3 has two single stream cards. I'm having the problem of channels dropping out on both receivers. Performing a system reboot will bring the channels back. The problem seems to occur every few days. I contacted Tivo and Cox Cable numerous times regarding this problem. Tivo indicates that the problem is not on their end. Of course, Cox says the same thing. Cox has howeve sent a number of their contractors out, none of which seem to know which was is up. The last contractor checked the signal strength on both receivers and added an amplifier to the line coming in. I have 90+ signal strength on both receivers but the problem never went away. I really think that the problem has something to do with a firmware upgrade to the cable cards that must have occurred a month or two ago. I originally had just the Tivo HD with the multi stream-card for a number of months and never had an issue. I'm finally at my wits end after spending so much time trying to keep the family happy with these Tivo receivers and cable cards. I don't even watch TV! I've finally decided that if things aren't worked out within the next few weeks, I'm switching to DISH network.
     
  12. Jan 1, 2008 #812 of 2181
    jericho256

    jericho256 New Member

    2
    0
    Jan 1, 2008
    I'm in Scottsdale, AZ and recently purchased a TivoHD. Since calling Cox out several days before Christmas, it has been nothing but a nightmare. Cox customer service aside (it is almost always horrible), the first tech they sent out installed several M-Cards and could not get any of them to work correctly. The were paired and supposedly were clearing the CP issues, but still I was unable to receive any HD channels besides the locals and HDtheater. A second and a third service call netted even less channels. Even with following the Tivo checklist for installation, the cox contractors could not get it to work correctly. I know that they are already using SDV in the area, but am unaware of the extent of its usage.

    All in all, I was also unable to view clumps of both analog and digital channels as well. The second tech even went as far as to tell me that Cox was going to stop installing CableCard's in the valley in Q1 2008 simply because of the installation time required because they do not train their contractors to do CableCard installs. They even went so far as to call a Supervisor who they said "specializes in CableCard/Tivo installs" to come out and he could not get it to work correctly. Cox knows I am pretty much stuck with them as a service provider, so they don't really try. I need a dvr, so I guess I am forced to use theirs until such time Tivo makes a S4 that can natively do SDV or that long fabled "Cox box with Tivo software" they announced last year comes back from the land of vaporware/lies. Needless to say, the Tivo is going back to Circuit City tomorrow.
     
  13. Jan 3, 2008 #813 of 2181
    mtcoronado

    mtcoronado New Member

    3
    0
    Jun 24, 2007
    It seems like a lot of people are having problems with m-cards and losing channels every few days. I am thinking about getting a HD or Series 3 but these posts are scaring me. I have Cox cable and am just now ready to get a HD TV. I have a couple of questions:

    1) Does the same issue arise with using s-cards? (losing channels)
    2) If s-cards work better why not stick with them?
    3) Does the same issue exist with Settop cable boxes and the IR transmitters - I would think not.
    4) Anyone have any experiences with Cox in Santa Barbara, CA?
     
  14. Jan 3, 2008 #814 of 2181
    AZrob

    AZrob Member

    244
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    Mar 31, 2002
    Phoenix, AZ
    dtplink, the black menu background is a known issue, but it is not related to the cablecards. It is a quirk that Tivo is aware of and is working on. See the "All Video Vanishes" thread for info on this.

    Rob
     
  15. Jan 3, 2008 #815 of 2181
    Nightowl33

    Nightowl33 New Member

    11
    0
    Dec 31, 2005
    On Cox here in Phoenix. My multi-card freaked (wouldn't listen to activation requests, and only showed me basic channels below 22 and their HD equivalents), so they rolled a truck to replace it. Unfortunately, he only had single-cards, so we installed two of them, one at a time. Several things:

    Card #2 didn't work for a while, because on their end, they'd set it up as 2 separate devices, rather than 2 cards in one device. Also, they needed to close out the work order. Those were the issues on the cable co's end. If this had been it, it would have taken 15 minutes.

    More awkward, however, were the Tivo issues. TWICE, while doing "test channels" on the cablecards - the Tivo rebooted spontaneously. (Yep, I was changing channels quickly - "does 46 work? yep. how about 102?..." but that's what Tivo is FOR.) Nothing like a 10 minute lull, twice, during an install. And, following that, once, the cablecards had to "get heat" again from the cable co. The second time, the cards figured it out on their own.

    Then, Tivo was determined to redo the guided setup - fine whatever, I told the cable guy to leave and i'd call him if there were issues. After that lengthy process, Tivo was just plain confused. black backgrounds behind all the menus, Live TV didn't work (like, it didn't even try), and I had to restart it. Again. NOW, everything seems fine. But, it somehow feels fragile and I know it will be a while before my wife and I "trust" it. A far cry from the older, SD, ultra-reliable Tivos we have in the bedrooms.

    To Cox's credit, the contractor was reasonably knowledgable (though not expert) and was very courteous and easy going. And Cox's issues were far fewer than Tivo's, from what I can tell.

    Oh, and i've had the whole "black-screen-need-to-reboot-Tivo-every-few-days" issue that many others have had. I'll be curious to see if this makes it better, worse, or the same.

    Let's hope Tivo gets on those software fixes. These kinds of issues, in the hands of "normal" folks (as opposed to die-hard enthusiasts ;) ) might seriously impact adoption...
     
  16. Jan 3, 2008 #816 of 2181
    Zonie65

    Zonie65 Taking the plunge

    9
    0
    Dec 30, 2007
    Chandler, AZ
    To start, the installer calls. He's 2 hours early, can he come now. I'm thinking to myself "sure, you're going to need it".

    Comes in "Where's the slot on the TV for the cards"? I said it's for a Tivo. Uh-oh, He didn't know that. Never did a Tivo install before. Great, we're going to be good friends after this. I break out the instructions and say "Let's do this together and follow these to the letter". I kept the remote to make sure. He brought 1 Mcard and 3 Scards. Despite denying that Cox had M-cards at least they followed my instructions and put it on his work order.

    After putting in M-Card into slot one, it kept switching between S-card and M-card detected. We waited. After about 10 minutes Tivo says "You only have one S-card, you're not going to be able to take advantage of dual tuning. Perform Guided setup now. Uh-oh..this isn't in anything that I read before. I do it anyway and talk about his family and Christmas for the next 20 minutes. After guided setup is done, I go back into CableCard setup and it's not detecting anything. OK, let's try the S-cards.

    First one goes in and up comes the config screen. I tell him this is the host ID he needs to call in. Calls supervisor and Card one is tested and complete.

    Second card goes in, same process. Card activated and tested.

    HD channels are tested, along with Cinemax. No problems. Installer leaves and I'm happy. Yup $1.99 extra for the second S-Card, but it works and I'm leaving well enough alone. I double check the HD and I get every HD channel listed in the Yahoo! channel map for Cox Phoenix including HD-Cinemax. Signal strength is 100% and stable, and Tivo is playing nicely.

    This installer is going to always bring S-cards with him from now on as a backup to the M-card, but at least there's one smarter installer out there now.

    Yeah!!
     
  17. Jan 3, 2008 #817 of 2181
    MarkofT

    MarkofT ****

    7,810
    3
    Jul 27, 2001
    The Tall City
    Had our Cable Card install today here in Vegas. We picked up our TiVoHD from Costco on 12/26 for $249. Called and ordered the Cablecards that Saturday and they had two openings for installs today. The CSR claimed they didn't have any Mcards but I just did what everyone else had done and asked that they write on the work order to bring an MCard if they had one.

    I wasn't going to be here, but the wife was. She called me just after the installer arrived because he said we only needed one card and I had previously mentioned using two cards. A while later she called back because the installer was claiming that there were too many splitters between the outlet and the TiVoHD. I have a 2 way splitter with one side going to the cable modem and the other to a 3 way splitter for the TV, Series 1, and previously the cable box, now the TiVoHD. I had him swap the cable modem line with the TiVoHD line and after a bit my wife let me know the installer announced it was done and left.

    When I got home, we have all the HD channels including the recently added FoodHD NGCHD and all of the digital channels such as SpeedTV and BBCA.

    My wife reports that this was the installers 6th TiVo install and 3rd successful one.
     
  18. Jan 4, 2008 #818 of 2181
    Buylow

    Buylow New Member

    3
    0
    Nov 6, 2007
    Read two posts above your post. I have the same problem with both single and multi-stream cards. Unless you are a die hard Tivo fan, go with DISH. Otherwise, use the cable company box until a new Tivo unit is released or at least some of the technical problems of the series 3 are worked out. It blows my mind that when I continue to call Tivo about these problems, they are completely unaware of any issues.
     
  19. Jan 4, 2008 #819 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
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    Oct 7, 2005
    Phoenix, AZ
    FWIW Buylow,

    I'm also on Cox Phoenix.

    I have two s-cards in one of my S3s and I had the problems described for the first week or so after the cards were installed and it's been almost perfect since.

    I've had to reset the Tivo because I noticed one of the cablecards wasn't working (black screen) maybe two or three times last year.

    Is it perfect? No. Have I missed any recordings? No. I suppose I could have though.
     
  20. Jan 6, 2008 #820 of 2181
    rm0319

    rm0319 New Member

    1
    0
    Jan 5, 2008
    Salina, Ks
    Salina, Ks here and considering getting Tivo so called COx about pricing. It'll be $1.95per card/month and a $45 install. At first was told they didn't have M-cards but after asking about PPV by calling or ordering online and he checked with his supervisor, select areas in Kansas have M-cards and should be able to do PPV.

    Then asked what HD channels I should currently be getting on my DVR as I was only getting the local channels, turns out I should get all the HD channels except the premiums but you have to call COX to let them know you have a HDTV for COX to activate the channels which seems to me a waste of time.
     

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