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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Oct 11, 2007 #641 of 2181
    splatt

    splatt New Member

    19
    0
    Apr 5, 2002
    Please keep us posted as to how this goes. I'm in Phx and I'd like to order the UFC event next week. But I don't want to have to spend hours arguing with them after it doesn't work and they still charge me :)
    Steve
    Gilbert, AZ
     
  2. Oct 11, 2007 #642 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    I just called back tonight. I spoke with a woman who immediately said she knew what the issue was: "It's not setup for your cablecards, let me get my supervisor to add it". She put me on hold for a bit and then when she came back she said "Actually, my supervisor says that the Pay Per View channels are sent on a seperate signal and the Tivo doesn't know how find it"

    This is insane. I'm now going to call Tivo and see if they can assist. It seems that there needs to be some direct communication between Tivo and Cox to rectify this.
     
  3. Oct 11, 2007 #643 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    Just got off the phone with Scott from Tivo support. He took down my information and indicated there should not be any reason why I would not be able to view the Center Ice package.. ESPECIALLY since it was working just fine during the free preview. This appearantly negates any possibility of something like SDV being a factor.

    Scott indicated he would send my information to Tivo's legal dept which would then contact Cox and inform them that they are mandated by the FCC to provide me this service. He doesn't expect any issues as this is pretty commonly reported per him, but said I would get a call back in 4-5 days with the results (either success or a more detailed technical explanation of why Cox truely cannot provide the package to me).

    I'll keep you all posted.
     
  4. Oct 12, 2007 #644 of 2181
    gumbinator

    gumbinator New Member

    10
    0
    Oct 7, 2004
    Interesting. When I scheduled for a single m-card install they didn't quote me any price for the service (I should have thought to ask). I just looked at my bill online tonight and apparently they're going to try and charge me $55 for the install.

    I think I'll be playing "angry customer" in the morning and see where that gets me.. :rolleyes:
     
  5. Oct 12, 2007 #645 of 2181
    Mikeyis4dcats

    Mikeyis4dcats Active Member

    3,725
    10
    Oct 2, 2003
    has Cox rolled out M-cards system wide?
     
  6. Oct 12, 2007 #646 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az

    I don't believe they have.
     
  7. Oct 12, 2007 #647 of 2181
    ElPuerco

    ElPuerco New Member

    79
    0
    Jul 12, 2003
    Norman, OK
    Cox in Oklahoma City showed up at 4:30pm, and finally left at 7:30pm with no working CableCard in my new TiVo HD.

    I thought I was in luck when he arrived and said he had just done one of these with a TiVo and it went smooth as silk. Then, he tried to look for the CableCard slot in my TV. It went downhill from there.

    At one point he has me on his cell phone with someone in their office who has a TiVo, and she's telling me I have to download the firmware upgrades for TiVo before they can even have their CableCard work. After these alleged firmwares download to my TiVo, I have to tune to channel 30. Oh, and I have to have a phone line connected to the TiVo through all of this, but after it's up and going I don't.

    I'm starting to think I might be more familiar with TiVo than they are.

    The topper for the evening was my Cox installer yelling at TiVo's tech support because they "won't listen." After all, he's been installing cable for 14 years. (Though this was only his second CableCard installation.) He finally leaves the house, leaving me to deal with the TiVo support guy.

    I told TiVo I would call back tomorrow, and lied to the Cox guy to get him to leave. I told him TiVo said they would reload all their updates for me overnight and see if that solves the problem.

    He apologized for his behavior and said he would try to schedule a tech to come out in the morning. My goal is to wake up early and work with TiVo tech support and hopefully resolve it before they show up.

    As far as CableCards go, TiVo sure seems to know what they are talking about - certainly more than the cable folks. And, I have to wonder if the frustration is intentional - like perhaps I'll ditch TiVo and go with their DVR because it's easier to hook up.
     
  8. Oct 13, 2007 #648 of 2181
    jtown

    jtown New Member

    441
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    Sep 26, 2002
    Bingo! That is the absolute truth. Not on the part of the installer but the cable companies. And it's so incredibly stupid. They would rather rent you a DVR for $15 and deal with all of the training, tech support, and hardware support with no long term contract than rent you a pair of cable cards for $4-5, an additional outlet for $1.75, an additional "digital gateway" for $5, offload training and support to a third party, and have a customer that's locked into their service for 1, 2, or 3 years.

    It boggles the mind. Would you rather have someone pay you $15/month with no guarantee that they're going to stick around or $12/month guaranteed for the next three years? Cable companies should be falling all over themselves to get customers to hook up cablecard devices. Instead, they provide inadequate training and all but force people to settle for inferior equipment. Brilliant strategy.
     
  9. Oct 13, 2007 #649 of 2181
    doormat

    doormat New Member

    146
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    Sep 15, 2004
    Vegas
    Meh, so the subcontractor shows up WITHOUT the M-stream Cable card (he showed up with two S-Cards). Now the appt is for Thursday night. Wonderful. Because I wanted to drag my ass out of bed at 7AM on a Saturday for nothing. When I wake up in a few hours, I'll call Cox and demand a credit and see where I get (considering they're charging me $30 for the install).
     
  10. Oct 13, 2007 #650 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az

    I think you're assuming that the average cable customer is like you/me/us? Most people don't feel differences between cable/sat/tivo/etc offerings are worth the effort to make the change. Simply getting all the major networks (not even in HD) and maybe HBO is all they care about. In essence, people are already locked in due to their own unwilingness to see the greener pasture on the other side of the fence and make the jump. So with that, why would the cable companies want to make the kind of investment you speak of above if the ROI is not there today or in the relatively near future?

    This will of course change over time, but it's not the case today. As we see more kids who grew up with computers/DVRs turn into customers, I think the cable companies will respond with the enhanced training/devices. This may be 3-7 years out in my estimation.
     
  11. Oct 15, 2007 #651 of 2181
    Supermurph

    Supermurph New Member

    79
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    Oct 15, 2007
    Scottsdale, AZ
    They have. I just got the Tivo HD and had my CableCard installed yesterday (10/13). The guy that came was a contractor and knew enough, but he was going through the setup of the second card and getting confused by an error message when I noticed that it said "multi stream" on the TV screen next to Card 1 that had already been inserted. I asked him to try it out with only one card since it was multi-stream. He said that it wouldn't work, but was willing to humor me. It did work . . . . so that was that. When he left, he said "I hope I don't have to come back in the next few days to install the second card".

    This synopsis makes him sound rude, but he really wasn't. The two takeaways from my experience are 1) Cox does have multi-stream cards in AZ, and 2) the people that work with customers don't seem to know much about it (like everything else.
     
  12. Oct 15, 2007 #652 of 2181
    Highlander67

    Highlander67 New Member

    35
    0
    Mar 29, 2004
    Arizona
    I have been reading this post and was curious of something. I am thinking of getting a new HD-Tivo S3 unit with the 2 cable cards on it. I have seen mention of S-Cards and M-Cards, what is the difference of these cards and which has the better benefits. Also does Tivo use both?

    ALso, what is the general thought on how the Tivo S3 works with cable cards? Any main problems or glitches?

    Thanks
     
  13. Oct 15, 2007 #653 of 2181
    AZrob

    AZrob Member

    244
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    Mar 31, 2002
    Phoenix, AZ
    But you did not actually ask Cox to bring an M-card, right? As of this morning, they told me they did not carry them when I called to inquire. I'm looking at buying a Tivo HD in the next week or so. Would be nice to just have to use one card and save $4.00 a month.
     
  14. Oct 15, 2007 #654 of 2181
    ElPuerco

    ElPuerco New Member

    79
    0
    Jul 12, 2003
    Norman, OK
    Quick follow up... Cox was supposed to show up between 8-10am Saturday. They didn't show. I got on the phone with TiVo, who tried to conference in Cox tech support. We couldn't get an answer - we sat on hold until the automated message started repeating non-stop. Twice.

    The wife called and chewed out Cox, and the agreed to show up between 4-7pm. They showed up at 6:50pm.

    Turns out that on Cox's end they had everything configured as though it were going to my HDTV directly. Once they changed their configuration so it showed the signal going to my TiVo, everything worked perfectly.

    It's asinine. From the very start there was no question on their end that this was going to a TiVo. It's just plain incompetence.
     
  15. Oct 18, 2007 #655 of 2181
    doormat

    doormat New Member

    146
    0
    Sep 15, 2004
    Vegas
    Multistream cablecard update:

    Quite possibly the easiest and quickest CableCard installation I've heard of. The guy was done in 10 minutes. Took out the two Scards, put in the Mcard, emailed in the numbers to Cox HQ, got an email back in a few minutes saying it was provisioned and it worked fine.

    I'm floored Cox was able to provide a flawless experience this time around (as opposed to Saturday morning when the guy came out without any Mcards).
     
  16. Oct 18, 2007 #656 of 2181
    OrangeKid

    OrangeKid New Member

    56
    0
    Dec 7, 2002
    Portland, OR
    doormat:

    Are you receiving all the HD channels recently introduced in Vegas? I have a S3 with two Scards and have not started receiving any of the recently introduced HD channels such as 702 NGCHD or 703 HSTRYHD. Are you receiving those, for example?
     
  17. Oct 18, 2007 #657 of 2181
    doormat

    doormat New Member

    146
    0
    Sep 15, 2004
    Vegas
    I believe so, but I had to manually add them. Go into the channel list and look for them and turn them on manually. Some of those channels still dont have guide data though.
     
  18. Oct 19, 2007 #658 of 2181
    OrangeKid

    OrangeKid New Member

    56
    0
    Dec 7, 2002
    Portland, OR
    doormat:

    Mine are checked on but I still don't receive them even though I get guide data for them. I guess I'll have to call Cox (ugh!).
     
  19. Oct 19, 2007 #659 of 2181
    Mikeyis4dcats

    Mikeyis4dcats Active Member

    3,725
    10
    Oct 2, 2003
    has anyone managed to mget Cox to waive the indstallation fees for a second cable card? I think paying $100 for installation is unreasonable.


    edit:

    first person told me no, second person took $20 off each install. That's more reasonable. Funny how things are so messed up...first person had told me they could install tomorrow morning, this guy said next date was next Friday.

    oh well...
     
  20. Oct 19, 2007 #660 of 2181
    Islanti

    Islanti Member

    94
    0
    Dec 13, 2001
    Georgetown, TX
    Thought some of you would be interested to know... Cox Orange County just installed my 2nd and 3rd Tivo HD units. I was able to get the customer service person to waive all the install fees (she was very nice, did so without my asking). Interestingly, the installer brought 4 (Motorola) M-Cards instead of the S-Cards I'd been given before! Apparently they'd just gotten them in and were out of S-Cards. The installer was even nice enough to swap out my 1st Tivo HD box's S-Cards. So I now have 3 M-Card CableCARDs, one in each of my Tivo HD units! A tidy $6/mo savings.
     

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