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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Sep 17, 2007 #621 of 2181
    rickfriele

    rickfriele New Member

    27
    0
    Aug 13, 2007
    Henderson, NV
    Has anyone been able to get an M-card install with Cox in Las Vegas? They always tell me they don't know what the M-card is.
     
  2. Sep 20, 2007 #622 of 2181
    silveravnt

    silveravnt New Member

    4
    0
    Feb 27, 2003
    This week dealing with Cox has been very frustrating.

    In Short: Cox DOES have Multistream cards in OK. However My son (4yo) is as qualified as the cox "installers to put cable cards in a Tivo"

    Long version:
    I called before I bought Tivo HD and asked about the price of the cards they told me the price to rent the cards. For 2 cards it is less than for my 1 current box. I asked if they have Multistream cards and was told "no".

    I ordered the Tivo HD with standard shipping and called to see when I could go pick up my cards. At that point I was told (a) I could not pick them up. (b) They would be installed by a tech at a cost of $30 per card. and (c) I would have to wait a week for an appointment.
    Well the TiVo box showed up in an astounding 2 days. So I got to look at it while I waited for my appointment.
    The guy showed up this past Monday, late. He looked confused as he inspected the TiVo. That made me worry. He inserted the cards and then called to get them activated. At this point I could only get the free local channels. Another Tech showed up at my house and they both tried for half an hour to get it to work. Then they called in and requested backup. So I got an appointment for Tuesday for what I thought would be the Oklahoma City cablecard/Tivo expert.
    The guy showed up on Tuesday and looked more confused than the first guys. He tried to blame signal strength and checked all my connections. Then he said he did not know what to do and I should call TiVo.
    After he left I called TiVo and as surprised to get anyone at 8pm. The TiVo dude was super cool and I could tell knew his stuff. We got a Cox guy on the phone who could only tell us what was on his computer screen and made me another appointment for Wednesday. The TiVo Guy told me to call back when the Cox Tech was in my house.
    Wednesday The Cox Tech shows up and again looks confused and pissed (these guys hate cablecards because they are not trained for them). I call TiVo and get a nice lady who asked some questions and talked to the Cox tech. Then the same second tech from Monday shows up and says maybe we can try these, as he produces a handful of multistream cards. Yeah the ones Cox does not have. They insert a mutistream card, activate it and I get all my channels. Done.
    The machine itself is awsome. Well i have been using a series 1 for 5 years.
     
  3. Sep 20, 2007 #623 of 2181
    lament

    lament New Member

    86
    0
    Jul 5, 2005
    San Diego, CA
    Please update your profile with your city/state so we know which Cox you're talking about..
     
  4. Sep 24, 2007 #624 of 2181
    avanate

    avanate New Member

    1
    0
    Sep 24, 2007
    Going to hijack this a bit as an HTPC user, since I'm having CableCard issues with Cox in Phoenix as well.

    Where I'm at is that I can get everything but my premium channels - EMM anc ECM counts are at zero, and apparently nobody calling in phone support has any clue what to do...anything I need to tell them to get them to send the right stuff to the cards? :)

    FWIW..Cox in PHX has multi-stream cards....have one sitting in my machine right now.
     
  5. Sep 24, 2007 #625 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    Was it pure chance that you got a multi-stream card? If I call their CSR will they know what I'm talking about? Is there some secret to it?
     
  6. Sep 24, 2007 #626 of 2181
    lament

    lament New Member

    86
    0
    Jul 5, 2005
    San Diego, CA
    Just tell them to put it in the notes. The CSRs are clueless.. the techs will know.
     
  7. Sep 24, 2007 #627 of 2181
    nicemann

    nicemann New Member

    18
    0
    May 4, 2006
    I talked to 3 install techs, including one supervisor and they all said they do not have M-Cards in Phoenix. Even called support three times and finally was told there is none in PHX. Glad you got lucky. Wish I would have found the same people you did.
     
  8. Sep 28, 2007 #628 of 2181
    quyrean

    quyrean New Member

    8
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    Sep 21, 2007
    Lake Forest, CA
    So my cable card installer arrived this morning. Cox Orange County, CA. He was brand new and had never done a TiVo or cable card. He didnt even have any cards with him. I was a bit worried at this point.

    He called in, and about an hour later someone showed up with two cards who had done TiVos before. they put in the first card and called in the numbers. The operator said it would take a while because there were six boxes in front of mine. The screen went grey, but the Cox guy said that was normal.

    They waited about 5 mins then stuck the second card in without testing the first card, even though I wanted to. They called up about the second one and closed the job.

    The second card started working. The first tech called up "cableops" or something because the first card was not working. they said it was broken. So the tech went off to call about another one. I poked around when he was gone, and all the menus seemed to say the card was working, but the authorization was "unknown". I dont know if this is because they jumped the gun, or the card really was bad. I even tried rebooting the tivo when the tech was at his van, but that did not help.

    So the tech came back with two new cards, and the fellow who had done this before. They took out the both cards. They were on the phone with someone who seemed to know the tivo gui. He had them go to the settings page and delete everything so they could put in the new cards. Since the tivo said this could take up to an hour they said they would come back at 1pm (in about an hour) and finish the job. I dont blame them for leaving.

    They were really nice and friendly about it, it was just a bit fustrating that the process started at 8:30am and is still going.

    The tivo has finished deleting everything, so I am running guided setup again before they get here.
     
  9. Sep 28, 2007 #629 of 2181
    wierdo

    wierdo New Member

    379
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    Apr 7, 2002
    Arkansas, US
    Sad, since the only thing they had to do to use a different card was put one in the slot. It was also pointless to remove the working card, IMO.

    I also had to go through a couple of cards in one slot to get one that would take.
     
  10. Sep 28, 2007 #630 of 2181
    quyrean

    quyrean New Member

    8
    0
    Sep 21, 2007
    Lake Forest, CA
    Yes, I thought the whole delete everything was a bit extreme, but

    I GOT TIVO!!!!!!!!!!!!!!! it works now, YAY!

    They came back and tried again, with a tech on the phone who seemed to know tivo. They got card 1 working without encrypted channels, card 2 worked on everything. They didn't want to check the page for the auth bit on the faq but decided the other new card was bad.

    They then put the card that was working in slot 1, re-paired it, and we got all the channels. Fortunately, the tech had gotten 2 new cards, so he put the spare in slot 2 and it also worked! yay!

    So after about 6 hours of waiting and mucking about, it all works. I think the key was having the tech call "digiops" directly. They were able to activate in real time.

    One guy mentioned that they had been seeing a lot of tivo in the area lately (lake forest/mission viejo ca), so hopefully all the techs will soon know what to do.
     
  11. Oct 2, 2007 #631 of 2181
    rickfriele

    rickfriele New Member

    27
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    Aug 13, 2007
    Henderson, NV
    I keep having the issue of cable cards losing their decryption status in the cable card CP menu. Where it says decryption status usually it says ok, but when I start having problems it says no ECMs detected. The problems I am experiencing are sometimes I cannot tune to an encrypted channel (just get a black screen) or I get a picture, but no audio. Restarting the TiVo fixes the problem so thats what I have been doing at night the last few days. It's an annoyance, though and I have had Cox come out numerous times with new cards and I still have the same problem. The best answer I have gotten is that there is a handshaking problem and that is why I am randomly losing stations. Has anyone else experienced this?
     
  12. Oct 2, 2007 #632 of 2181
    kywiaz

    kywiaz New Member

    1
    0
    Oct 2, 2007
    Glendale, AZ
    Just had Cox here to install card(s). The installer was a very nice young man who admitted this was only the 2nd time he'd installed cards in a TIVO - BUT HE READ THE INSTRUCTION SHEET. Surprise! He had a multi-stream card & didn't even know it. He said he had picked up a couple of extra cards just today so thought they were probably brand new. He had already installed both cards before we realized we didn't need the 2nd one so he removed it once we made sure everything was working and everything is working beautifully - no problems at all. There was a little hitch getting the digital/premium channels but he had to go out to his truck & do something to close out his service call (code out??). He said this is the biggest mistake installers make - they forget this has to be done before everything will work. I had called Cox (twice) before I set up the service call & each time was told it would be $49.95 to do this plus a couple of other things that needed adjusting then when I called to make the appointment I was told that it would be $64.95 for installing 2 cards. We'll see what I end up being charged. And, oh, yes, the woman (Sonya) in sales with whom I had to talk since this is considered new service insisted that the cable cards weren't going to work to receive digital channels that they were only for HD!! I told her to go ahead & send the tech out & we'd see what happened. Side note: I don't actually have an HD set in that room but plan to get one - I just loved the idea of the increased disc size & getting rid of my cable box with which I'd had all kinds of problems. Keep your fingers crossed - I'm always wary when things seem to be working.
     
  13. Oct 2, 2007 #633 of 2181
    Mr. Coffee

    Mr. Coffee New Member

    36
    0
    Dec 1, 2005
    Yep, have the same problem every now and then. I find turning away from the encrypted channel to a non-encrypted channel, then waiting a few seconds, and then back again usually clears it up, but it's annoying.
     
  14. Oct 2, 2007 #634 of 2181
    Revolutionary

    Revolutionary Too sleepy for TV...

    575
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    Dec 1, 2004
    Virginia
    I get the same problem (occasionally) and use the same solution.
     
  15. Oct 3, 2007 #635 of 2181
    rickfriele

    rickfriele New Member

    27
    0
    Aug 13, 2007
    Henderson, NV
    What I don't like is when it happens on recorded programs. An hour of black video.
     
  16. Oct 3, 2007 #636 of 2181
    tglucca

    tglucca New Member

    1
    0
    Oct 1, 2007
    Today was the big day for the installation of cable cards from Cox for my Series 3. I had read all of the postings and had printed all of the documentation for potential problems as well as the installation procedures.

    I live south of Tucson and called Monday to make the appointment. It was scheduled for today, two days later, for the time slot of 10:00 - 12:00. At 9:45 the doorbell rang and Keith from Cox was at the door. He said he was running a few minutes early and asked if it was OK to start early, if not he would wait. I assured him that starting early was no problem. He had two cable cards in his hand along with his notebook. I started to show him the procedures but he told me he had installed many of these previously and really didn't need the instructions. I asked him, how many? He said, over 50. I told him in that case, I would just stay out of the way. :)

    He promptly started the process by taking the first card out of it's plastic wrapper, inserting it into slot one, and with the remote quickly navigated to the appropriate screens. Since he did not have to look at the buttons on the remote while navigating, I was very sure he had done this many times in the past. He then noted the appropriate card numbers in his notepad from the TiVo screen, called the Cox office and authenticated the first card, and repeated the process for the second card. He was all finished in fifteen minutes. He explained about re-doing the guided setup and was out the door about 10:05. I re-ran the setup to get all of the HD channels and everything completed by 11:00.

    To put it mildly, I am very happy with the experience. Everything is working fantastic and I think Cox did an excellent job in this situation. I know all cable companies have issues, but at least in my situation, they could not have done it better. A big thank you to Keith and all the dedicated installers like him who do a great job.

    I wish all of you the same luck in your setups.
     
  17. Oct 3, 2007 #637 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    Glad your install went well. You should call and commend him and suggest he spread his knowledge. Your install experience is atypical for Cox.
     
  18. Oct 6, 2007 #638 of 2181
    jcaudle

    jcaudle Member

    220
    0
    Aug 16, 2004
    Fairfax, Va
    I already had an S3. I purchased a Tivo HD last weekend, and got an install appt on Monday. Cox would not hand out M cards so the tech showed up with 2 S cards. One of them would only get the HD Locals, no premium HD, Discovery or TNT HD, or analog or digital stations. He rebooted the TIVO and it took too long, so he left. He did not have a spare cable card. Installer 2 showed up the next day tinkered with the Tivo and fixed nothing. I had to wait 2 days for another appointment, and the installer #3 showed up with an M card....works great!
     
  19. Oct 10, 2007 #639 of 2181
    doormat

    doormat New Member

    146
    0
    Sep 15, 2004
    Vegas
    FYI - Cox Las Vegas now has M-Cards. I've got an appointment for Saturday for them to swap my two S-Cards with an M-Card, which should save me $7/mo. So after the $30 charge, it'll take me 4 months to just to recoup the install.... ugh why cant I self install...
     
  20. Oct 11, 2007 #640 of 2181
    BrianAZ

    BrianAZ Back on the wagon

    386
    0
    Aug 13, 2007
    Chandler, Az
    I'm running into difficulty getting Cox (Phoenix) to authorize my cablecards for the Center Ice package. Most of the people I talk to claim it's not possible (though I know otherwise) and the few people I've talked to who say it certainly is possible don't seem to know exactly how to provision it correctly. I'm calling again tonight and hopefully will connect with a supervisor.

    Has anyone found the magic bullet? What exactly are the technical terms of what needs to be done so my cards are authorized?

    Thanks in advance
     

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