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Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.
Isn't it obvious by now that no cable CSR knows anything?
I am curious about what other Cox customers are seeing in terms of total fees for two CableCARDs.
What Cox/Fairfax is telling me is that it's $29.99 per card for the install (even though I did two at once). Also, while the card rental is $1.99 per card, I have to pay for two digital outlets (At $5.99 a pop). I already have one digital cable box, so that's why the first one isn't $6.99 I guess. Are other Cox customers in other locations not paying this extra digital outlet charge?
I can live with the double install cost, but the extra digital outlet fee really sticks in my craw, because you don't pay for two outlets for their dual-tuner DVR. I know, $5.99 isn't going to bankrupt me ... but still, it's the principal of the thing.
I feel like I want to complain to someone ... the thing is, I'm not sure who. The CSR I spoke with basically said "Well, it's two cablecards, so it's two outlets" and didn't buy my argument about it being one device. She was clueless about the S3 TiVo, though. Some research leads me to believe that the FCC won't care about it ... and it seems like in Virginia my local Government (Fairfax County) is the one that regulates Cox, but their web site really didn't have a complaint form. I suppose I could always write a letter.
aztivo, I checked Baseline didn't see anything (but didn't ask around). I drove over to the Thunderbird location and didn't see anything, asked around, asked more people, and finallly found one that they were going to use as a floor model (not yet opened)...I bought it.
The guy did mention that he thought they only got 2 in and based on the other posts, I would say I was #2.
Did you cancel your order with Tivo? If for some reason, my tivo.com order actually does shows up today, you're more than welcome to drive to Chandler to buy it from me.
I live in Chandler and I have one coming from CC that will be here monday (I already have tracking info from Fed EX) and I did not cancel the one from tivo as I want to see if it realy ships today. Thanks for the offer though
I am now convinced that there is no definitive way to know for sure how much any additional service will cost until you get your bill. As I indicated in an earlier post, three calls to Cox OKC produced three separate answers as to how much the addition of two new CableCARDs would add to the monthly bill. I guess we have to live with the immutable fact that cable company reps are universally clueless and unreliable.
And that cable companies so far apparently hardly ever deal with CableCARD customers.
Actually, when I inquired about CableCARDs a couple of months ago after I bought a second HDTV, which had a CableCARD slot, the reps knew what it was but couldnt agree on what it would cost. I had the same problem trying to find out how much a second HD DVR would cost, although Cox OKC has had them for more than two years. You are about as likely to get a right answer from a Cox rep about anything as you are if you ask somebody on the street.
Cox Las Vegas
Ordered 2 cable cards, they said it would be $60 to install them both and $1.99 @ monthly.
Minus the $4.95/month to rent their box but plus $6.00 for the "HD Tier"
I'm with Cox, Fairfax County, Virginia and have two Cox HD/DVRs which I'd dearly love to swap for Series 3 units (when I can afford them). To clarify how Cox will deal with Series 3 customers, I sent them the following:
Subject: Cablecards and newly released TIVO HD/DVR.
TIVO Series 3 HD/DVR boxes started selling this week. It replaces your Cox HD/DVR cable box (for those who rent them) or requires digital HD service (for those who don't). Cox customers need to understand your pricing structure and installation procedure/costs to implement this capability. Many people are getting differing pricing depending on which customer representative answers the call. Could you please provide an answer for Fairfax County? Questions include:
1. How much to install the two cablecards into a TIVO Series 3 and activate the cards? Can they be self-installed (like your cable boxes)? If not, why not?
2. Monthly rental cost of the two cablecards? Are you charged a single "Digital Gateway" charge (as for current Cox HD/DVR) or are you charged two "Gateway" charges per month? How much are those charges?
Your answer will be posted to all applicable internet forums. Thank you.
I got the other one. Box was dusty... There weren't any by the other Tivos. I asked and they pointed me to the sales area next to the plasma/lcds. There were two. I grabbed one.
Was also able to do the VIP lifetime transfer.
COX is on their way... Hope they are not being shipped by Tivo! LOL!
Yeah, cox should be here this afternoon too. I'm as giddy as a school girl...who now owns...2 HD tivo that really only needs one.
Boom and LonV let us know how the install goes. (you bastards) and I now have to wait till tuesday to get cox out here Damn it
Cox, just called and there gonna be here in a few minutes...I'll give you an update after he leaves.
Okay, Cox guy just left. He was surprised that it was going into one unit, but grasped the 2 tuner concept right away and thought it was pretty cool. The install of the cards is pretty much a no brainer....although he did read TiVo's instructions just to make sure he did it to their specifications.
He called for activation and the girl he talked to said she was "freaked out to set one up" (because she hadn't done it yet). Although she did say that they had sent an email about the the Series 3 to the other folks about setting these up...so at least that wasn't a surprise. After a few key presses later (which actually took about 15 minutes)...bing, it was all setup and working.
I really expected someone along the way to give me some grief about returning their DVR and using a TiVo with CableCards, but from the person I placed the order with, through the install guy and his counterpart back at the office...it was argument free and completely painless.
I hope everyone's experience is the same! I'll post my impressions on the new unit after I spend a few minutes tinkering.
P.S. -- As a side note, I used my wireless connection that I had for my XBOX and it worked beautifully.
LOL! The COX tech is here.... so far, so good. We are going through Guided Setup. Looks like the Cable cards are tied to the model number and NOT any unique number on the Tivo. Good to know!!
Very cool! Congratulations.
I have Cox coming out tomorrow afternoon to do the same thing, so it's great to know that they are able to make it happen without a hitch.
There is a Host ID...which I would think is unique to the box...but maybe not.
If you don't mind, could you post how the Las Vegas Cox install goes. I have one scheduled for Tuesday, which my wife will be handling, since I'll be at work. Hopefully the tech knows what he's doing, because my wife is clueless when it comes to anything with electricity running through it.
Hmmm, well after doing a reset on the device the CableCards stopped working. Also, now I'm on the phone with Cox Technical support and they are really confused with the whole CableCard thing. I'm getting responses of "we don't support TiVo", "there may be compatibility issues"....now these are the responses I was expecting to get from Cox!
Luckily, although I forgot it when I called tech support, the installer gave me his cell number to call him if I had problems....will do that next.
Crisis averted! After a long on hold wait, he let me know he sent out a "pairing hit" and all was well in the world again.
He then also stated, that he hadn't heard yet when I was first on the line, but "yes they do support TiVo now, that just became official yesterday". So go figure.