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Cox Cable Cards

Discussion in 'TiVo Series3 HDTV DVRs' started by jcaudle, Sep 12, 2006.

  1. Jul 31, 2007 #501 of 2181
    chicodoggy

    chicodoggy New Member

    8
    0
    Jul 30, 2007
    Gilbert, AZ
    Just set up my Tivo HD box and getting 2 cards installed on Wednesday. I will let you know if I have any problems with the install.

    I also noticed the Tivo HD is SLOW. I hope they fix this with a firmware upgrade in the near future. I have also had to reset my box a few times due to loss of signal.
     
  2. Jul 31, 2007 #502 of 2181
    shizle

    shizle New Member

    12
    0
    Jul 31, 2007
    Just an FYI, I thought that my signal was weak (causing the signal to drop, forcing a reboot). It turns out that the TIVO was sitting on top of my Denon avr3803, and causing overheating! So I'd get signal drop every 15 minutes or so, and I was grinding my teeth.. These boxes apparently are quite heat sensitive.
     
  3. Jul 31, 2007 #503 of 2181
    KiddSupreme

    KiddSupreme New Member

    25
    0
    Dec 17, 2003
    San Diego, CA
    Well I was reading a very informative article from Ars Technica . Its a primer on CableCards. I was always wondering what was meant by EMMs and ECMs and why it was important in the scheme of getting the CableCards configured properly. Two entries of note were:

    So, maybe in my situation, the problem is the ECM is not properly being decoded by the cablecard Slot 2. At least, that's what I gather. I could be wrong. If anyone else would like to shed some light on the subject, feel free.
     
  4. Jul 31, 2007 #504 of 2181
    lament

    lament New Member

    86
    0
    Jul 5, 2005
    San Diego, CA
    great info, KiddSupreme. thanks for that.

    btw, don't forget to edit your profile so people know where you're from. ;)
     
  5. Jul 31, 2007 #505 of 2181
    Joe3

    Joe3 Member

    286
    0
    Dec 12, 2006
    My theory, Cox is loading their bandwitdth by adding too many VOD and new HD channels.

    Some channels are coming at 100%, others near the new added channels are coming in at less than 90% causing a no signal lock to flash on and off and blank out entirely. Channels are bouncing signal strengths at 72-97 in 5 sec.

    The tech takes a reading off the coax and the signal is near 100 %.

    Anyone?
     
  6. Jul 31, 2007 #506 of 2181
    Sirshagg

    Sirshagg New Member

    347
    0
    Dec 26, 2001
    I'm curious is they wanted to charge you this fee per cable card. They told me it's per card, not device. That's the moment I decided they would not get my business.
     
  7. Jul 31, 2007 #507 of 2181
    Shawn95GT

    Shawn95GT Tivo, in HD!

    887
    0
    Oct 7, 2005
    Phoenix, AZ
    When I first got the S3 setup with cablecards they charged the fee per cablecard. A month or two later they fixed it so it's right (per device).

    Personally I think it's how they re-couped the 'free' install I got.
     
  8. Aug 1, 2007 #508 of 2181
    nick58b

    nick58b New Member

    8
    0
    Jul 28, 2007
    Santa...
    I just got off the phone with Tivo, they told me they were aware of problems with the second cablecard slot in the Tivo HD, and are working on a fix. The rep I talked to said they would hopefully have the update pushed out by next week.

    As for my experience, I had 3 visits from Cox cable, probably 5 hours and 8 cablecards tested total. They finally narrowed down the problem when they sent out a senior tech with pretested cablecards, and a 26" tv to prove they worked...
     
  9. Aug 1, 2007 #509 of 2181
    StuffOfInterest

    StuffOfInterest New Member

    87
    0
    Jul 18, 2007
    McLean,...
    I bet someone at Cox is really pissed right now about the amount of tech time being used on what turns out to be a hardware fault not of their causing. Hopefully TiVo gets a fix out really soon, but you can bet that the cable operators are going to be less helpful regarding TiVo issues when this gets around.
     
  10. Aug 2, 2007 #510 of 2181
    chicodoggy

    chicodoggy New Member

    8
    0
    Jul 30, 2007
    Gilbert, AZ
    Well, the cards are in after waiting 3 hours for cox to show up today. The installer didn't even know what a tivo was or how to install the cards...so I did it myself. Very easy but it took about 30 minutes for the cards to come up and the tivo to download new channel info.

    BUT, now card 1 is fine and card 2 is pixelated on any digital channel over 100. I am having cox come back out on friday to see if a different card solves the problem.

    In the meantime, I will be switching the cards around to see if it is the card or the slot in the tivo hd.

    I hope tivo releases a patch if this is their issue very soon or I will be sending it back to cc.
     
  11. Aug 2, 2007 #511 of 2181
    ccrocker001

    ccrocker001 New Member

    5
    0
    Oct 1, 2005
    San Diego, CA
    Cox San Diego came out to install 4 cable cards in my 2 Tivo HDs. They installed 2 single stream cards in one unit and as many others have indicated, slot 1 worked perfect and slot 2 has major pixelation. On the other unit they installed 2 multi stream cards. As mentioned above, the installer insisted that although it was a multi stream card, I still needed two cards. The second unit seemed to work fine with a good picture on both tuners, but the Tivo unit kept throwing up a screen saying to remove the card in slot 2 since there was a multi stream card in slot 1. The Tivo also said that slot 2 would not be used if there was a multi stream card in slot 1. So I pulled the second multistream card from slot 2. AND despite what the installer said I am getting two perfect tuners from the one multistream card.

    So with the second multistream card I am trying to activate it on the other unit in slot 1 and that is proving to be difficult. Cox is coming back on out tomorrow.

    Whatever. At least one works like it should.
     
  12. Aug 2, 2007 #512 of 2181
    lament

    lament New Member

    86
    0
    Jul 5, 2005
    San Diego, CA
    I love how nobody at Cox knows what's going on. When I called them about multistream cards last week and posted a few days ago, they said they don't have them. good lord.

    @ccrocker001:

    did you verify that both tuners could record at the same time?

    also, can the San Diego people also post the name of their installer so can ask for them. :)
     
  13. Aug 2, 2007 #513 of 2181
    ccrocker001

    ccrocker001 New Member

    5
    0
    Oct 1, 2005
    San Diego, CA
    Well my installers really didn't know what was going on. But yes, both tuners work individually on one multi stream card. I can pause one tuner, go to the other tuner and watch it live or pause etc. and then go back to the other tuner and continue playing the paused stream. Right now both tuners are recording two different shows on one multi stream card.

    The second multi stream card I put in the other unit seams to be slowly accepting more channels - not sure if this is normal.
     
  14. Aug 2, 2007 #514 of 2181
    lament

    lament New Member

    86
    0
    Jul 5, 2005
    San Diego, CA
    If 1 multistream card works for both tuners, I don't understand why Cox is saying you need 2 multistream cards for 1 box.

    Also did you guys specifically ask for multistream cards?
     
  15. Aug 2, 2007 #515 of 2181
    ccrocker001

    ccrocker001 New Member

    5
    0
    Oct 1, 2005
    San Diego, CA
    I didn't ask for anything. The installer did say they had just gotten "new" cards and were beginning to use them. They clearly have no idea what they are doing. Even when I tried to activate the other multistream card it is obvious to me now that two different people could not pair it properly. After the recent firmware update that fixes the issue with slot 2 I reinserted the single stream cards and all is working perfectly on both slots. So I have one Tivo HD with 1 multi stream card installed and two tuners working and another Tivo HD with 2 single stream cards now also working proplery. ...And now I have an extra multi-stream card that I think I'll hold onto until I get my first bill and see whats going on.

    With the recent firmware update, I wouldn't be concerned about needing a multistream card - at least from cox in San Diego.
     
  16. Aug 2, 2007 #516 of 2181
    lament

    lament New Member

    86
    0
    Jul 5, 2005
    San Diego, CA
    the firmware push already happened? someone had mentioned that TiVo said they were working on it.. damn that's quick if they did it already.

    also, 1 multistream card = $2 rental, but 2 singlestream cards = $4 ($2 each).. so why wouldn't i want 1 multistream card?
     
  17. Aug 2, 2007 #517 of 2181
    ccrocker001

    ccrocker001 New Member

    5
    0
    Oct 1, 2005
    San Diego, CA
    force a download and you'll get the update. Then restart. You're right - $2 is $2. I'm just happy everything works....
     
  18. Aug 2, 2007 #518 of 2181
    lament

    lament New Member

    86
    0
    Jul 5, 2005
    San Diego, CA
    lol I don't even have the TiVo HD yet.. i'm just doing my research. :)

    thanks for all your info, btw..
     
  19. Aug 2, 2007 #519 of 2181
    KiddSupreme

    KiddSupreme New Member

    25
    0
    Dec 17, 2003
    San Diego, CA
    Looks like Tivo figured out the issue. Unfortunately I am not at home at the moment to see it work myself. When I get home Saturday, if it works, I can cancel out the truck roll.

    Now I have to decide how to get the difference of the amount from Circuit City on the lower priced TivoHD. :)
     
  20. Aug 2, 2007 #520 of 2181
    DasRaven@

    DasRaven@ Analyst & Skeptic

    8
    0
    Jul 27, 2007
    Phoenix, AZ
    I inquired specifically about them and they told me they aren't available separately yet. You can only get one with the SA8300HDC box and those cards are paired to the box they come with.

    Eventually, M-cards will be available and when they are, it'll cost anoth $50 to roll the truck to replace my 2 CCs with one. :thumbsdown:
     

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